Business ProfileforAAMCO Transmissions & Total Car Care

I had my car towed to this shop because it would not start. The next day they said that the battery was running low and that I would need a diagnostic done, at a cost of $299.00. I reluctantly agreed simply because my car was not working and I had used a tow. ***** and *** said they would call me back in a couple of hours. I didn't get a call back and when I called them they just repeated that they would call me. I went to the shop that afternoon and found my car parked on the street. When I asked what was going on with my car, they said they were working on it. I pointed to my car on the street and said they obviously were not. ***** and *** whined that they were short staffed and that they had a garage full of cars. I stated that I wanted my car back. They refused saying they had started the diagnostic and would finish it that afternoon and contact me. No one contacted me. The shop was then closed over the weekend. I received a call Monday stating they had charged and cleaned the battery and that the car was now fine. I went to get the car that afternoon at 4 pm and found the shop locked. I went around back and found ***** in the parking lot. ***** said that he had been working by himself all day. The invoice for my car was $315.00. I requested a copy of the diagnostic and he could not show me anything. I took the car home. The next day I contacted Aamco customer service and told them what had happened and that I wanted a full refund. I was told that each shop is independently owned and they referred me back to the shop. I spoke with ***************** and was told that ***** didn't have the ability to print out a copy of the diagnostic but that he, ***, would e-mail it to me. I never received anything. The next day I took my car somewhere else and it was determined that I needed a new alternator. Obviously they did not do a diagnostic. I believe the actions of this shop goes beyond incompetent and are criminal. My money should be refunded and this shop should be closed.