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Find a Location

Fort Collins Heating & Air Conditioning has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforFort Collins Heating & Air Conditioning

    Heating and Air Conditioning
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 29 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/23/2010

    Years in Business: 28

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Fort Collins heating & Air Conditioning specializes in heating, furnace repair, boiler repair and maintenance air conditioning, plumbing, sump pumps, drain cleaning, sewer cleaning, air ducts, humidifiers and dehumidifiers.

    Products & Services

    Fort Collins Heating & Air Conditioning provides the following products and services:
    Plumbing: Leak repairs, water heater fixes, kitchen and bathroom plumbing upgrades
    Heating: Installation, repair, and maintenance of furnaces and heating systems
    Air Conditioning: Services for heat pump mini splits and central AC units, including installation and repairs
    Indoor Air Quality: Systems and services to improve air quality and balance humidity in homes
    Commercial HVAC: Services for businesses, including general HVAC and specialized solutions like server room cooling
    Furnace Services: Professional installation, replacement, and maintenance of furnace systems

    Business Details

    This is a multi-location business.

    Find a Location

    Fort Collins Heating & Air Conditioning has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      208 Commerce Dr Ste 4, Fort Collins, CO 80524-3176
      BBB File Opened:
      9/5/2001
      Years in Business:
      28
      Business Started:
      5/1/1996
      Business Incorporated:
      5/1/1996
      Accredited Since:
      2/23/2010
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      70
      Alternate Business Name
      • Fort Collins Heating & Air Conditioning, Inc.
      Hours of Operation

      Primary

      M:
      Open 24 Hours
      T:
      Open 24 Hours
      W:
      Open 24 Hours
      Th:
      Open 24 Hours
      F:
      Open 24 Hours
      Sa:
      Open 24 Hours
      Su:
      Open 24 Hours
      Business Management
      • Mr. Glenn Frank, President
      Contact Information

      Principal

      • Mr. Glenn Frank, President

      Customer Contact

      • Mr. Todd Harding, Marketing Coordinator
      Additional Contact Information

      Fax Numbers

      • (970) 484-8354
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/09/2022

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      09-28-21: Fort Collins Htg and Air installed new water heater (WH) in my home. I paid the invoice (#****** $2249.38) upon completion. They emailed me copy of invoice (#******) for this work at the amount I paid. Same day they email the same invoice (#******) for $4301.38. ( I assumed this was an error as i had already paid and i have not heard anymore of this invoice.) 01-21-21: called for service as WH stopped working. no charge 03-07-21: called for service WH stopped working. no charge 03-28-21: called for service WH stopped working. no charge 04-04-22: received invoice (#****** $431.00) from them with description of replacing gas valve. The invoice is dated 03-28-22. I respond noting WH is still under warranty. 04-06-22: receive invoice (#******S $431.00) same invoice as previous, just details of work completed has been removed. I respond quoting the exact terms of their warranty and do not pay. 04-30-22: the WH stops working again, I call them and they claim to replace the gas valve again. 05-06-22: receive invoice (#******S $431.00) again They continue to send me an invoice for work which is clearly covered by their warranty and they removed the details of the warranty invoice and added an "S" to the invoice number and just state the amount due after i questioned them. I would appreciate help with this matter - the terms of their warranty state "1 year labor and 6 years WH" I don't think I should have to pay for something under warranty -*** ******
      Read More

      Customer Reviews

      29 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Karen M

      5 stars

      06/05/2024

      ******, from Ft Collins Heating and Air, provided excellent service, communicated clearly the elements worked on. He listened to me, explained my options and was transparent about estimated costs.****** was a gentleman through and through. Hes a wonderful ambassador for FCH&A.

      Fort Collins Heating & Air Conditioning Response

      06/07/2024

      Thank you so much for your kind words about ******! We are thrilled to hear that he provided excellent service and clearly communicated the work performed. We appreciate you recognizing him as a wonderful ambassador for Ft Collins Heating and Air. We will be sure to pass your compliments along to ******. We hope you will reach out if there is anything we can do to assist you in the future.

      Local BBB

      BBB serving Northern Colorado and Wyoming

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