Customer ReviewsforFort Collins Heating & Air Conditioning

******, from Ft Collins Heating and Air, provided excellent service, communicated clearly the elements worked on. He listened to me, explained my options and was transparent about estimated costs.****** was a gentleman through and through. Hes a wonderful ambassador for FCH&A.

Thank you so much for your kind words about ******! We are thrilled to hear that he provided excellent service and clearly communicated the work performed. We appreciate you recognizing him as a wonderful ambassador for Ft Collins Heating and Air. We will be sure to pass your compliments along to ******. We hope you will reach out if there is anything we can do to assist you in the future.

Eric was running early on the day of my appointment window of 4-6pm. So, at 3:30pm he got started. He was more thorough than my last provider and more thorough than many providers that I have worked with. He explained what he was doing to me without compromising his workflow. He answered all of my questions and it was clear to me that he was very knowledgeable. He spent an hour and a half and took apart the condenser enclosure wall and checked all the wiring and used a chemical agent to clean the coils. I had never seen that be used before. He literally made the air conditioning condenser look like a new unit? He answered questions about filter changes, freon, etc.. He was very professional and thoughtful. For 20 years I was a commercial real estate broker and property manager and managed a significant remodel of several commercial buildings. I have worked with more sub-par HVAC technicians than I wish to recall. I wish I could take Eric in a time machine to the past when I needed him. It would have made my professional life so much better. Thanks, Eric!

Robert. Thank you. Thank you for your business. Thank you for the 5-Star Rating. Thank you for sharing every detail of your positive experience with Eric and Fort Collins Heating & Air Conditioning...We would rather you don't put Eric in a time machine, because we really need him right now to serve wonderful customers like yourself.

Every aspect of my interaction was professional, knowledgeable and pleasant. Jose takes pride in doing an exceptional job gping above and beyond expectations. Wonderful asset to the organization!

Cathy. Thank you for the outstanding review. We sincerely appreciate your business. We are very proud that Jose did such an exceptional job.

I have used this company twice and will gladly call them again should the need arise! Eric, tonight's on-call technician, very kindly and patiently walked me through trouble-shooting my furnace over the phone, and now I have heat again!!! Thank y'all for providing such excellent customer service :)

Lauren. Thank you for sharing your positive experience with Fort Collins Heating & Air Conditioning. We appreciate the 5-Star Rating. We are very happy that Eric was able to get your furnace working again.

David W helped us resolve some problems with our ** mini split that had stopped running on a particularly cold night (this was via the after hours number). Not only was he knowledgeable, but had a cheerful, 'can do' attitude while trouble shooting the issues we were facing. This is the kind of professionalism and customer service that generally you can only wish still existed. Thanks - we will be turning to Fort Collins Heating & AC from now on for our HVAC needs.

David. Thank you for the fantastic review. We are very happy that David W was able to help you out with your mini split. We sincerely appreciate your business now and in the future.

Several weeks ago, my basement flooded due to failure of a water tank (not installed by FCH&A). This event made me reevaluate all of the HVAC equipment in my home. Although my furnace was still working, it was “circling the drain” at ~17 years old and the addition of central a/c was a no-brainer. The scope of work included installation of two-stage high efficiency ****** furnace and a/c, as well as a ******** ***** water heater. I chose FCH&A based on my experience with their service techs through the years and their reputation for technical expertise with installations. I knew the unique challenges of my 97-year-old house would complicate the installation and perhaps break the spirit of even the most experienced techs. Kevin and Nick rose to the challenge and exceeded my expectations to bringing this equipment to life. Kevin discussed modifications to the exterior of the house and existing duct work that were necessary in order to complete the installation. He walked me through how to use the new thermostat, change furnace filter (it’s fancy with tracks that must line up) and explained how he wired the condensate pump to automatically shut the furnace and a/c off in the event of a pump failure. Rather than bust through plaster or drill holes in the original trim, Kevin took the time to carefully remove the trim so that the wiring could be fished from the basement to the thermostat upstairs. Thank you so much, Kevin and Nick!! Glenn reached out during the course of the work and went above and beyond what I expected from a CEO. He made sure I was getting what I needed and didn’t hesitate to answer any questions I had. Without his help, I would not have been able to find an electrician in time to upgrade the panel for the a/c installation. As the installation day quickly approached, I felt more and more confident I made the right choice with FCH&A. Their extraordinary business model gives me peace-of-mindthat I made the right choice.

Sondra. Thank you for the incredible feedback. We sincerely appreciate it. Thank you for choosing Fort Collins Heating & Air Conditioning to install your Furnace, Air Conditioner, and Water Heater. We are very proud that Kevin & Nick did such a great job.

Alexander was on time, explained what he was going to do, was friendly, quick, efficient, and left the property clean and orderly.

Sharron. Thanks for the positive feedback. We sincerely appreciate it. We are very pleased that Alex did such a great job cleaning your blower wheel. We thank you for choosing Fort Collins Heating & Air Conditioning to get the job done.

Pat began with analysis of our system, then gave us detailed breakdown of costs. He then spent the whole day cleaning all the debris left in our system during construction. Finally took pix of before and after of the ducts. Now wonder we were having periodic sneezing fits, coinciding with the furnace blowing this dust-laden air from the nearby vent. It also explains the powdery layer that leaves smudges on our clothes in the closet -- it was sheetrock dust! We have already told 2 neighbors about this. Since all our development was built at the same time, they all probably need a cleaning, too. Patrick is the guy to do the job!

Pat. Thank you for the amazing review. We are always very proud to hear such positive feedback from a valued customer. Thank you for sharing your experience with your neighbors as well. That means the World to us. We have shared your kind words with Patrick. We are so happy he did a great job.

Alphonso - I appreciated the heads up call for arrival (within the 2h window). A man of few words, but professional, efficient and welcoming of my questions. FCH&A - you do not disappoint! Many thanks for the years of excellent service.

Karen. Thank you for the outstanding review. We sincerely appreciate it. We always love hearing from members of our Ultimate Savings Agreement. We are very pleased that Alphonso did a great job with your annual tune-up.

Fort Collins Heating & Air Conditioning has provided knowledgeable and friendly service on several occasions. Mason's recent work on the water heater was stellar. This company was also very responsive when asked to provide technicians and workers who are Covid vaccinated which was most appreciated.

Lindsey. Thank you. so much for your generous feedback. We appreciate the 5-star review and Mason does too. Thank you for choosing Fort Collins Heating & Air Conditioning to get your water heater up to par.