Business ProfileforWitt Machine & Tool Co.

Bought a product (clamp-on muzzle brake) from said company on 2023/12/07 at a price of $119.75 USD.I got in touch several times with the company to inquire about my product delivery date, and finally received it by mid-January 2024. The product I received was machined a little too small and did not fit.I advised the company on 2024/01/20 that the item did not fit, and they suggested I sent it back to them to be re-sized.I sent the item back, and my tracking showed that they received same on 2024/02/02.On March 7th, 2024, I inquired as to when my re-sized product would be shipped back to me, and was told that it should be the following week.On March 27th, I inquired again, and was told that they had been fairly busy but that they were working on it.On March 28th, I informed the company that should they did not send me back the re-sized product by the following week, that I would be asking for a refund because my son was anxiously awaiting it and it had been way too long.On April 4th, 2024 I wrote to the company and requested a full refund. **** Machine replied and said they would issue a refund right away.On April 17th, 2024, after checking with my financial institution (credit card I used for the purchase), I was surprised to learn that no refund had been received from **** Machine. The company replied in saying that they have had issues with their ebanking system and were suggesting they sent me a check by mail. I immediately replied to them, providing them my current address and asking for a tracking number for the check to be mailed. I urged them to provide me with it by the end of the week (2024/04/19). **** Machine replied that they understood my request.As of 2024/04/21, I haven't received anything from **** Machine and I am extremely disappointed, so is my son.I paid $119.75 to the company, plus the duty taxes for it, and I don't have the product I paid for, 4 and a half month later after being really lenient with the company.