Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted RefiJet in hopes they could help me with a Title issue. ****** ********* contacted me and said he could help. I needed to refinance my 2015 Equinox but my ex-husband whom I have no contact with due to abusive marriage was on the title. Sabien again reassured me this could be fixed. Application goes through, hooked up with *********************************, got me a lower interest rate, even made my first payment. I get a call from ***** at RefiJet in the **************** telling me we have an issue, my ex-husband is still on the Title. I explained I already went through this at the beginning of the Application with Sabien and he said it would be fine. It was not. Recently got a call from Taurine (?) telling me my loan was being sent back to Credit Acceptance. Now I know that ALL calls are recorded at this company as they tell me every time they call me. I have emails as well from the start of the process. This company is a scam. And if they are not a scam, then the employees are EXTREMELY UNEDUCATED in their field. This whole transaction has now effected my future. I am currently in the process of buying a house.

  

  Business Response

  Date: 04/21/2025

  ******,

  Thank you for providing insight about your experience. We understand that you came to us hoping our services could help resolve a title issue and assist you with refinancing your 2015 Equinox. Upon initial review of your situation, our agent provided information based on what was visible at that time and believed we would be able to help move the process forward.
  We acknowledge that you were upfront about the legal complications involving your ex-husband. Based on the guidance provided, you proceeded through the application process and a loan was successfully set up with a new lender, including the first payment being made.
  As the title process progressed, our team was informed that the request to process a new title solely under your name was being rejected by the state. At that point, we worked to find alternative options, but the states title requirements could not be met without documentation from the other party.
  While our agents strive to be as thorough and accurate as possible based on the information available at the time of application, title decisions are ultimately governed by state DMV regulations, which can override initial expectations if conflicting information arises later in the process.
  Since that time, our Customer Relations Manager has spoken with you directly by phone. You expressed appreciation for having a dedicated point of contact and shared that you felt heard and understood during that conversation. Were also glad to hear that you were thankful for the compensation provided in acknowledgment of the trouble this situation has caused. You remain in direct communication with our Customer Relations Manager as we continue working through the final steps of this process.
  We recognize the impact this situation has had and sincerely appreciate your continued patience and feedback, which is being used to help strengthen our processes moving forward.

  Thank you,

  The RefiJet Team

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They will NOT stop calling me from all TYPES of numbers, all from ********, ive had to turn on silence unknown numbers because i am getting WOKEN UP EVERYDAY to these people calling me, I have not COMPLETED my application and with how desperate they are i am NOT interested in refinancing with this company yet they continue, ive picked up the phone and told them to stop calling me and its to no avail. Do not give them your information unless you want to be spam called.

  

  Business Response

  Date: 04/04/2025

  Persie, 

  We are very sorry to hear that you did not have a good experience with our Company. We have removed you from getting any further communications from us. 

  If you have any other concerns, please reach out to *******************************************************. 

  Thank you, 

  The RefiJet Team

  Customer Answer

  Date: 04/05/2025

   
  Complaint: 23133738
  
  I am rejecting this response because its a lie. Still receiving a call per day 
  
  Sincerely,
  
  Persie *******

• Initial Complaint

  Date:03/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is in regards to ********* 1. Slow delivery of my loan refinance payoff, causing me to pay interest on2 loans for over 30 days, and 2, the failure to issue a refund of the canceled extended warranty ($1400 premium) after requesting cancellation in early janunary 2025. (Not received at of March 21, 2025. I have been promised the refund at least 4 times after contacting both RefiJet and the warranty company. Finally, I found out that the lenders they sent my refi application to EACH pulled HARD credit inquiries (21 of them in2 weeks), almost killing our new home purchase.

  

  Business Response

  Date: 03/31/2025

  Mr. ********, 

  We are sorry to hear that you did not have a good experience. We take this very seriously and have reviewed your account. Our lender network pulled your credit 4 times. You information might have been shared with other companies that may have done other hard pulls. Our records indicate that we funded your loan on 1/6/2025. The refund on your product was sent to your new lender on 3/21/2025. 

  Please reach out to ***************************** if you would like to discuss further with a member of our Client Success team. 

  Thank you, 

  The RefiJet Team

• Initial Complaint

  Date:02/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company won't stop calling me. I checked rates online and now I am getting absolutely spammed by them, and each time they call, they use a different number, so blocking their number is ineffective. They leave the same recorded/robo voicemail.

  

  Business Response

  Date: 02/25/2025

  Mr. ******, 

  We apologize that you did not have a 5-star experience with our Company. From the source we received your information from, they are shared, so other companies might have been reaching out to you as well. 

  You will not be receiving any more calls, texts, or emails from our Company. 

  Thank you, 

  The RefiJet Team

• Initial Complaint

  Date:02/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/25/2023 Refi Jet/Yeild Solutions bought back an my auto loan from *******************************. At the time the car had been sold via the towing company that due to suspicious paperwork error sent out Lien of sale to the old owner of the 2010 ***** CRV, vehicle and not to myself or the Lien holder of the vehicle which would have been ***** ********************, After I had notified and was able to provide proof to the insurance company, a check in the amount of $11,950.00 to RefiJet/ Yield Solutions On 1/3/2024. Ive attempted to contact them several occasions and have gotten no response in this matter.

  

  Business Response

  Date: 02/20/2025

  Hello ******, 

  Our Client Success Team relayed that this issue has been resolved. 

  Please reach out to **************************************** if you need anything else. 

  Thank you, 

  The RefiJet Team

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need the 2 inquires from 2/5/2025 removed off my report. I was told I was prequalified and they told me I was denied. Never gave me a call back like they said I was.

  

  Business Response

  Date: 02/14/2025

  Mr. *****, 

  We understand the frustration surrounding the prequalification process, as it is an initial assessment based on the information provided and does not guarantee final approval. While our intent is to provide consumers with an estimate of their eligibility, the final lending decision is made by the lender after a full review of the application, including a detailed credit and financial assessment.Unfortunately, in this case, the lenders did not provide the answers you hoped for.
  
  We acknowledge that our communication could have been clearer in setting expectations regarding the prequalification process versus final approval.Additionally, we regret that you did not receive a follow-up call as expected.We are continuously working to improve our communication and customer experience to prevent similar misunderstandings in the future.
  
  We have reviewed your request regarding the removal of credit inquiries. When you applied for financing to refinance your vehicle, you authorized our lending partners to obtain your credit report. As a result, lenders that reviewed your application may have conducted credit inquiries, which are a standard part of the financing process.We do not have the ability to remove legitimate credit inquiries from your credit report.
  We will reach out to you to discuss an alternative solution to address the inconvenience caused by this interaction. If you have any further questions regarding your application, please feel free to reach out to **************************************** or ************

  Thank you, 

  The RefiJet Team

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against RefiJet due to unprofessional conduct, lack of communication, and mishandling of my personal information during my refinance inquiry.Summary of Issue:On January 16, 2025, after speaking to a representative named *****, on the phone, I successfully created an account on *********************** Client Connect portal (*******************************) after receiving an invitation email. I immediately inquired via their client portal chat about the required documents but received no response. I submitted my vehicle registration as I remember ***** saying this was a necessary document, but I never received confirmation or next steps.I followed up via email on January 17 and again on January 23, explicitly stating this was my final attempt to get a response. No one replied.I provided sensitive personal and financial information over the phone to ***** on January 16, and never heard from him again. I left him a voicemail on January 20, 2025 (MLK Day) requesting a follow-up. I never received a call back.I attempted to communicate multiple times via the client portal chat but was completely ********** email access to the portal is now locked, preventing me from checking my application status or my submitted information.This complete lack of response is unacceptable, especially given that RefiJet now has my personal and financial information, and I have no way of knowing whether my application is being processed or if my data is secure.I request that RefiJet: Immediately provide an update on my refinance application.Confirm that my personal information is secure and has not been misused.Explain why my emails, client portal messages, and voicemail were ignored.If RefiJet fails to respond promptly, I will escalate this complaint to consumer protection agencies for mishandling my sensitive data.

  

  Business Response

  Date: 02/07/2025

  Hello *****, 

  We were very sorry to hear that you did not receive a 5 star experience with RefiJet. We have looked into the issue internally and want you to know that we take this very seriously and action has been taken. Your information with us is very secure (we are a SOC 2 ****************** and we do not share data of any kind with 3rd parties. 

  Our Client Success Team has reached out to you to try and rectify the situation. Please reach out to **************************************** or return our call at your earliest convenience. 

  Thank you, 

  The RefiJet Team

  Customer Answer

  Date: 02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went through the entire process, they kept asking for more information and they even got my email wrong so I was unable to sign in to sign anything until they fixed it. They said my car loan would be paid in full and it never happened as of almost a month into the process. I incurred late charges from my current lender awaiting for them to release the funds. The communication was lacking, not much info was given to me when I asked, it seems as if they just flip and burn and then leaves you to deal with the problem they created. I dont recommend this company at all, find help elsewhere and DO NOT WASTE YOUR TIME HERE! I am now stuck in limbo not knowing what is going on at all!

  

  Business Response

  Date: 12/10/2024

  Thank you for reaching out about your experience. We apologize for the challenges and delays you faced during the process. Below is a detailed timeline addressing your concerns.

  
  Application Process:
  11/9/24 8:20 AM: We began processing your application, noting two vehicles to refinance, which required additional information.
  11/9/24 11:30 AM: Our FSR connected with you to provide approval offers and request required documents.
  11/11/24 8:04 AM: We contacted you to address an odometer discrepancy and requested a name change certification due to a mismatch on your vehicle registration.
  11/12/24 8:34 AM: We resolved issues with document access by creating a new portal, allowing you to complete the refinance documents.
  Loan Payoff Delays:
  11/12/24 7:45 AM & 12:39 PM: We followed up to request proof of receipt for a past-due account on one of the vehicles.
  11/13/24 9:09 AM: We received your marriage certificate and proof of payment, submitting them to the new lender for review.
  11/22/24: The new lender confirmed they would accept proof of payment with stipulations.
  11/26/24: RouteOne indicated the loan was funding.
  12/2/24: Funding was confirmed on our end.
  12/4/24: Payoff was expedited and sent to your lender.
  

  We understand how frustrating this situation must have been and sincerely apologize for the inconvenience caused by these delays. While certain steps required additional time due to documentation discrepancies and lender requirements, we worked diligently to resolve these issues and ensure your refinance was processed successfully. We are committed to finding ways to minimize such occurrences in the future. Wed like to discuss how we might help address this matter further. Please reach out to Client Success at ***************************** or call us **************.

  Customer Answer

  Date: 12/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:11/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After being to to stop contacting me, they continue to call 6+ times a day, relentlessly, leaving a 2 second voicemail every time. I want this company to stop calling me immediately.

  

  Business Response

  Date: 12/03/2024

  Hello ******, 

  We apologize that you did not receive a good experience with your inquiry to refinance. Upon review some of these calls are from competitors that were also given your details in your interest to refinance. We also received your information from multiple sources so the call volume increased. We have removed your contact information from both sources and you will not be contacted by us moving forward. 

  Please reach out to ***************************** if you have any further questions or concerns. 

  Thank you, 

  The RefiJet Team

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fill out the form for auto refinance insurance but RefiJet company has been calling every SINGLE hour.if I block or ignore one number then they call me from different number. One of the *** gave me an estimate but I dont like it so I asked for estimates from different company.However, RefiJet company has been harassing me every hour. This is no way you run a business. This begs a question, why RefiJet is so greedy? Why this company doesnt understand the meaning of No? Why this company thinks harassment will let people give into their tricks. If customer doesnt want to move forward with your company then move on. Please stop calling me. You guys start calling me from 6am to 9pm and weekends toooo???? STOP CALLING ME!!!!!!!!!

  

  Business Response

  Date: 11/25/2024

  Hello Abeera, 

  We apologize that you did not receive a 5-star experience with our Company. We have removed you from being contacted by us. 

  If you have any other questions or concerns, please reach out to *******************************************************.

  Thank you, 

  The RefiJet Team