Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delta Dental of Colorado refuses to pay claim from my dentist for my son's care. Email from my dentist's office erxplains situation:I spoke to them at 3:00 on Friday. They are telling me that there is still a discrepancy regarding the birth date. They told me that I cannot correct it. I'm so sorry for all the inconvenience this has caused you. The said that you need to call them. I spoke to a ******** and a *********.The birthday I have from current updates is ************. I looked back at records from when he first became a patient and the date is Sept.4th.Delta Dental is well aware of correct birthdate based on my conversations with them:1. I called Delta Dental of Colorado ************ on 02 APR 2025 on a 5 minute call and was told there was no issue with Max birth date and that my company had corrected any previous issues. They suggested you resubmit the claim.2. I called Delta Dental of Colorado ************ 12:58 PM 11 APR 2025 for 9 minutes 11 seconds and was told Max coverage has been valid since 01 APR 2024 and covers treatment on 14 JAN 2025.

  Business Response

  Date: 04/21/2025

  Dear Mr. ***************** you for the opportunity to provide resolution to the issue regarding your son Maximilians dental claim. A review of the information indicates your son has current coverage under your employer sponsored plan and his birthday is listed as ********. Your son also has an inactive coverage with Connect for Health Colorado and his birthday is listed as *********

  When the claim from your dental office was received, it included Maximilans name, address and the birthday of ********. Our claims system matched all information to the inactive coverage and processed the claim as a denial, due to the inactive status.

  Upon learning of the situation, our Customer Experience team initiated an adjustment request to correct the processing to the active coverage under your group plan. The adjustment claim was processed on 4/17/2025.The payment issued to the dental office was $149.00 and the patient portion was zero dollars. A copy of the explanation of benefits is attached for your reference.

  There is still a discrepancy between the birthday of ******** submitted by your dental office and the birthday of ******** submitted with enrollment under the current coverage with the employer sponsored plan. Per your call, your son's birthday is in fact ********; which is what we have listed under the active coverage.

  Our team has reached out to your dental office and advised them of the correct birthday of ********. Their office staff indicates the birthday will be updated in their records and future claims will be submitted appropriately.

  We hope this notice brings satisfactory explanation and resolution to the issue you raised with the Better Business Bureau and Delta Dental. Should you have any questions, you may reach me at *****************************.

  
  Sincerely,
  *. ********

• Initial Complaint

  Date:01/22/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delta Dental of Colorado is my dental insurance provider. I visited my dentist on 12/16/2024 for a normal six month checkup. He found some cavities and put together a proposed treatment plan. The proposed treatment plan is very straightforward. He wants to fill four cavities on three teeth (see Proposed Treatment Plan.pdf). I've been getting the runaround from Delta Dental of Colorado for this proposed treatment. See the Complaint.pdf for a more detailed summary. (Your website says to include as much information as possible, but then limits you to ***** characters.)Per the BBB's website instructions, I've blacked out all personal data in the attached .pdf files. I presume that Delta Dental of Colorado can identify me by their Claim Number and/or Account on their responses.

  Business Response

  Date: 02/13/2025

  Hello,
  
  Delta Dental has received the above-mentioned complaint for *******. We are now conducting research and preparing a response, which will be sent to the BBB soon.  We apologize for the inconvenience.

  
  Thank you,

  ****** ********
  Compliance and Program Integrity Analyst
  ************ | ****************************

  Business Response

  Date: 02/20/2025

  Please see attached response.

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  My dentist reports that Delta Dental has finally responded to them. I'm not sure what the problem was, but it seems to be resolved.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received reimbursement for paying out of pocket for dentures. Total paid was $1,800.00.I filed a claim September 23, 2024 though appropriate channels.

  Business Response

  Date: 02/20/2025

  Please review the attachments for Delta Dentals response to the complaint submitted to the Better Business Bureau. Should you have questions, you may reach me at this email address.

  
  Sincerely,
  
  ****** ********
  Compliance and Program Integrity Analyst
  *****************************

• Initial Complaint

  Date:10/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from ** to ** in January of 2021, I just found out a few days ago that DD had been taking a premium out of my account for all these months=43 months X $50=1700$ The only way I caught it was that I changed my debit card at my bank. I have been getting mail at my new address from Delta Dental over the years, I called them and asked why- they said they could not find me in system, its junk don't worry about it. I check my bank account but missed it-thought it was my new dental insurance payment to NM BCBS under Delta. When I missed the payments and called ** DD, and asked what was going on with the letter I sent, they asked for the first time if I had private insurance and gave me DD of WI number to call for the first time. I called and complained and they are trying to tell me I never gave them my new address in NM to close the account but that is a lie- and I have been getting paper mail all along from them and have called to Co Delta numerous times over the years to try and resolve why I keep getting letters about payments and renewals. I want my money back every *****- this should be illegal it is certainly immoral- stealing monthly premiums and I don't even qualify as capable of being insured because I am a resident of **, They refuse to back date my claim and refund me- I know for a fact that they were notified and ** and WI have the communication break down, I need my money back and I am LIVID that they think they can tell me that's policy- ought to be a law against it. PLEASE HELP ME!

  Business Response

  Date: 02/20/2025

  This notice is in response to the complaint you submitted to the Better Business Bureau, which was received on October 4, 2024. 

  See attached document.

  Sincerely,
  
  ****** ********
  Compliance and Program Integrity Analyst

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ethical Complaint Regarding Delta Dental Quotation Discrepancy I am writing to formally file a complaint against Delta Dental for unethical business practices related to a recent dental insurance policy I purchased.On September 11, 2024, I was quoted $45 per month for dental coverage over the phone by a Delta Dental representative. I agreed to this rate, and the full annual payment was subsequently withdrawn from my account. I received both the policy documents and my ID card shortly thereafter.However, a few days later, I received a voicemail from an unidentified source claiming to represent Delta Dental, requesting to discuss an update to my policy. Upon calling Delta Dental on September 24, 2024, I was informed by a representative that no one from the company had tried to reach me.On September 25, 2024, I received another voicemail threatening to cancel my policy, and when I contacted Delta Dental again, I was told by a representative that the quote I was provided was incorrect, and the actual monthly premium was $52.50. I was given the ultimatum to either pay the higher rate or cancel my policy and receive a refund.I escalated the issue by requesting a compromise or for Delta Dental to honor the original quote, as they had already accepted full payment. Both the Sales Supervisor and a Sales Manager, ******, refused to offer any resolution other than cancellation or payment at the higher rate.I am submitting this complaint because I believe Delta Dentals refusal to honor a binding agreement after accepting full payment demonstrates a breach of business ethics. It also constitutes a failure to act in good faith and is detrimental to consumers who rely on accurate and honest information when making purchasing decisions.I respectfully request that Delta Dental be held accountable for its misleading practices and that appropriate actions be taken to ensure that such situations do not recur.Thank you ****** ***** Delta Dental Policy # ***********

  Business Response

  Date: 10/21/2024

  Dear Mr. ****************** notice is in response to the complaint you filed with the Colorado Better Business Bureau. We understand your complaint to be that you received an online quote for a dental policy. You accepted the terms, enrolled, and paid the full annual premium. Your policy documents and identification cards were received soon thereafter. Later that same month, Delta Dental contacted you indicating an incorrect premium was provided to you and we requested the balance of the incorrectly quoted premium and the correct premium. We have investigated the complaint completely.
  
  A review of all applicable information indicates you were in fact quoted a premium of $45.00 per month for a dental policy with Delta Dental.Again, you accepted the terms, completed enrollment and payment for the full 12-month policy was processed to the card you provided.
  
  Shortly thereafter, Delta Dental discovered that an incorrect premium was posted on our website for approximately 10 hours. One of your agents, and subsequently a manager, advised that you must pay the difference between the two premium amounts to keep your plan active and current. After several phone calls, you agreed to the correct premium to ensure your plan remained active. The annual premium of $540.00 previously processed has already been credited back to your card on file. And the new, corrected premium has been set up to process to your card on file.

  Upon receipt of your complaint and researching the issues that occurred with the online premium displayed to you, it is my determination that the previous Delta Dental representatives errored in their decision to charge you a fee that was never presented to you. As this situation has not previously occurred, there is no standard process for handling.
  
  As you were quoted a monthly premium of $45.00 and you accepted and enrolled to this fee, this is the fee we should process and allow for the dental plan you selected. Your premium billing will be adjusted for the card on file, to reflect $45.00 per month for any months already paid and all future months for the duration of the 12-month contract. 

  We trust the above explanation brings satisfactory resolution to the issues raised with the Division of Insurance and Delta Dental. Should you have further questions, you may reach me at *****************************.

  Sincerely,

  *. ********

  Program Integrity Analyst

  Delta Dental 

   

  Customer Answer

  Date: 10/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. This resolution is satisfactory to **** will monitor that monthly premium billing is adjusted to reflect the original agreed to amount.

  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 01/09/2025

  I am writing to request the reopening of Complaint ID #******** against Delta Dental. The last correspondence I received from the BBB regarding this complaint was on October 21, 2024, at which time Delta Dental agreed to adjust the amount charged to the originally agreed-upon amount.

   

  However, despite this agreement, months have passed, and I continue to be billed the disputed amount. This suggests that the agreed-upon resolution has not been implemented.

  Business Response

  Date: 02/20/2025

  Member submitted complaint with the ********************* (***) on 10/1/2024, this complaint was processed and resolved through the *** on 10/21/2024, and case was closed. The member was quoted a monthly premium of $45.00, the member accepted and enrolled to this fee, this is the fee Delta Dental should process and allow for the dental plan the member selected. Member premium billing will be adjusted for the card on file, to reflect the quoted amount per month for any months already paid and all future months for the duration of the 12-month contract.  Please let us know if anything further is needed.  

  ****** ********,
  Compliance and Program Integrity Analyst

  Customer Answer

  Date: 02/27/2025

   
  Better Business Bureau:
  
  I am deeply disappointed with Delta Dentals continued failure to honor their own written commitment. Despite their repeated assurances to both me and the BBB, they have taken no action to adjust my monthly premium or issue the promised refund. This pattern of empty promises and lack of accountability is unacceptable. While I am closing this complaint, I want it on record that Delta Dental has not followed through, and I would caution others to be wary of their business practices.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a 64 year old disabled 100% Navy veteran. Also, Im a single income (100% disability) home owner. I purchased Delta Dental Insurance for help with a needed implant, which was covered 50% under the dental policy I purchased. I also purchased vision insurance with Delta Dental Insurance. My dental office (**************************************************************************) called me to inform me that Delta Dental Insurance strangely changed the code for the full implant to a partial implant? The office tells me that this was the first time that they have ever seen this occurrence. So, this unfortunate circumstance has put a great financial burden on me, I feel unjustly so. Please help me, I feel Delta Dental Insurance is being completely unfair. Thank you for your help and understanding. Respectfully, *********************************

  Business Response

  Date: 08/28/2024

  Dear ************,

  
  Thank you for the opportunity to explain the benefit determination for the surgical implant placement you had completed 6/17/2024.Per the explanation of benefits for claim 2-4171-374-16 (copy attached), the submitted implant placement for tooth #4 indicates code 070. This code states that when more than two teeth are missing in an arch (your upper set of teeth or lower set of teeth), your policy limits the benefit for tooth replacement to a full or partial denture. A copy of the applicable provision is provided as an attachment. Since you are missing teeth 2, 4, 15 in your upper arch, this provision was applied and an alternate benefit of a partial denture was processed and benefitted per the terms of your contract.
  

  Your claim was processed correctly and no further benefit can be issued. Please note that this amount is the maximum amount that will be paid towards the cost of your implant treatment for tooth #4.
  

  Should you have further questions, you may reach me at ********************.
  

  Best,
  L.T.
  Delta Dental of Colorado

  Customer Answer

  Date: 08/28/2024

   
  Complaint: 22175239
  
  I am rejecting this response because: I am only missing one molar in my upper arch. My dentist removed one molar, and my dentist installed one implant, and one crown is being created to be installed at the implant next October 2024. I purchased Delta Dental premium dental and vision, and Delta Dental is now taking advantage of me, changing my dentists coding to a lesser expensive procedural coding. Theres nothing partial regarding my dental care from the High Desert Dental Clinic, in ************************************. Please have Delta Dental of Colorado honor my dentists original coding. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/12/2024

  We have completed a second review of all applicable information.Your dentist indicates and your records show, you are missing three teeth in your upper arch, #2, 4,15. Per the terms of your contract, when more than two teeth are missing, the benefit payable for tooth replacement with an implant, is what would be paid for a removable partial denture. A copy of this provision was provided with our initial response.

  We are not changing the code for the implant treatment completed on tooth #4. We are allowing an alternate benefit payment since we cannot cover the implant treatment on tooth #4 due to the limitation documented in your policy.  The amount paid for the alternate benefit of a partial denture, is the maximum amount payable for all phases of the implant treatment for tooth #4, and no additional benefits can be paid.

  Again, your claim was processed correctly per the terms of your policy and no further benefit will be issued. Please note that this amount is the maximum amount that will be paid towards the cost of all phases of implant treatment for tooth #4. 

  Sincerely,

  ********************
  

  Program Integrity Analyst

  Delta Dental

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22175239
  
  I am rejecting this response because:
  Because Delta Dental is suggesting that I have three upper teeth missing; this is true, two of the teeth in question are wisdom teeth that had to come out. They did so while I was serving in the **** Navy. I served the country for six years, and at a time of crisis for America. I cant honestly understand why Delta Dental is treating me like this? I purchased two premium insurance policies, but the policies seem far from being premium. I ask the BBB to please have Delta Dental honor my dentists original coding. Im not receiving anything remotely partial from them. Thank you for your time and effort that you extended to me 

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/08/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've succesfully used Delta Dental for several years, but on January 1, 2024 I began a new policy with Delta Dental confirmed through Connect for Health Colorado. I assumed they would cancel the old policy when the new one took effect, but I continued to get billed $57.50 each month on my **** for the old policy despite the new policy being paid via my checking account. When I phoned them, they stated that they wouldn't cancel the old policy until September. This is highly frustrating as I'm STILL THEIR customer, just with a different account number.

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a claim 3 months ago to delta dental manager at delta dental said she would call me back and never did . Now my claim states denied indicating the dental office is not registered with NPI which is in fact not true. NPI1083871446 Is clearly listed for THE DENTAL WALK-IN CLINIC OF *********. As you can see they have 1.4 star reviews it tells you thr type of service offered and how dishonest this company is. I paid out of pocket for my services and could not be reimbursed

  Business Response

  Date: 05/10/2024

  Dear ******************,

  Thank you for the information related to your provider office, The Dental ************** of *********. The *** ending in 1446 is associated with the location at ************************************. However, the *** submitted with the claim was not the same. That *** ended in 4419, which is not associated to the ******************* location and that is why your claim was denied. 

  We are in process of using the information you provided and apply to your claim so that processing can be completed. Your claim should be finalized in the next 10 days and any available benefits issued per the terms of your plan. 

  Should you have any questions, you may reach me at ********************.

  Best,

  ****************

  Delta Dental of Colorado

• Initial Complaint

  Date:03/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get reimbursed for a check I tried to deposit from Delta Dental Colorado. The check was unable to be deposited due to an error on Delta Dental's side. I have been on numerous customer ********************** calls where they noted they would issue a replacement check. The check was issued on 9/19/23, and still I haven't received a replacement. In late January I even went to their headquarters with the documentation from my bank noting the funds were not deposited. I brought the cancelled check image as well. I have walked them through bank statements that showed the item was not deposited. They said they would research it. I heard nothing so I called customer ********************** and they said it was deposited. I again noted I tried to deposit it, but on 11/7 it was reversed as the check did not clear.There is no way to contact the *** to leave feedback online, so I figured I should try the BBB. I am not surprised to see their D- rating. Their customer ********************** is horrible. I would welcome any help you can provide.I have uploaded the letter from my bank and both sides of the check I attempted to deposit that ****** provided me.

  Business Response

  Date: 04/03/2024

  April 3, 2024
  
  
  
  *******************************
  *****************************************************************-8995
  Email: ***************************************
  
  Case #:                21511427
  Claim #:               202326101692      
  Issue #:               1212207
  
  Dear ********************,
  
  This notice is in response to the complaint you submitted to the Better Business Bureau. Delta Dental of Colorado (DDCO) received this complaint on April 1, 2024.   We understand your complaint to be that your reimbursement check for $55.20 that you were unable to deposit, has not been re-issued, even after numerous attempts with DDCO to resolve the issue. Your desired resolution is a replacement check of $55.20.  We have investigated the complaint completely. 
  
  All of the available information related to your request has been thoroughly considered.  Based on review of that information, we have found that the initial reimbursement check was issued on September 19, 2023. Our records indicate the check was deposited and cleared our financial institution ***** Fargo, on November 7, 2023. However, the information you provided from your banking institution Bellco, indicates the same check on November 7, 2023, was returned unpaid by the bank on which it was drawn.
  
  There is a clear contradiction of information regarding this reimbursement check. We do not wish to put you in the middle of this situation,nor do we want you to have to wait for resolution before you receive the reimbursement to which you are entitled. As a result, DDCO will issue a new check in the amount of $55.20 to you at your updated and verified address in Colorado;it will be released Thursday, April 4, 2024. We will continue to work with ***** Fargo and Bellco to determine the status of this check and ensure all records are updated to reflect correct information.
  
  We sincerely apologize for the many missteps that occurred during your numerous attempts of trying to ensure your reimbursement check was re-issued and that it was valid. It is our goal here at Delta Dental of Colorado to provide the highest level of customer ********************** to all of our members.  In your case we fell far short of that goal and for that we offer our genuine apology.
  
  Thank you for bringing this matter to our attention.  We hope this outcome provides satisfactory explanation and resolution to your concerns expressed to both DDCO and the Better Business Bureau.  Should you have further questions, you may contact me at ********************.
  
  Best,
  
  *****************************
  Compliance and Program Integrity Analyst

  Customer Answer

  Date: 04/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 04/09/2024

  I should have noted how much I appreciate your help in getting this resolved!  I truly appreciate it!

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have not paid claims check. Have called 10 times since December. Have been promised three times they were sending a check. Was given a check number. Given conflicting information every call. Assured I would receive the check on three occasions then was told it wasn't coming. On the last discussion was told again it was being resent and may take 30 days. Have already been told this twice. Losing faith and tired of waiting. Need some sort of resolution of conclusion to this. Have recorded all conversations.

  Business Response

  Date: 03/01/2024

  March 1, 2024
  
  
  
  *****************************
  ****************************;
  ******* **  28601
  E-mail: *************************
  
  Subject:               reimbursement for Dental Services from 2022
  Case:                   21334247
  Issue:                   1151914                                                          
  
  Dear ********************,
  
  This notice is in response to the complaint you submitted to the Better Business Bureau, which was received on February 22, 2024. We understand your complaint to be that you have not been reimbursed for dental services completed in 2022. We have investigated the complaint completely.
  
  All the available information related to your request has been researched.Our records show that you had treatment completed 8/5/2022, 8/10/2022, and 8/15/2022 and claims were received and processed by Delta Dental of Colorado (DDCO). See attached for details.
  
  On January 4, 2024, you called our Customer ********************** department indicating you had not received the checks, and that your address has changed from what was provided to DDCO by your employer. You would be contacting your human resources department to make the necessary changes.
  
  Analysis confirms that the initial checks were indeed mailed to your previous address, all were returned to DDCO as undeliverable and voided.All three checks were reissued on January 23, 2024. However, updates to your address had not yet been received by DDCO and the reissued checks were erroneously sent to you your prior address again.
  
  Finally on February 23, 2024, DDCO received an update to your file correcting your address. The three previous checks were processed on one reimbursement check. This replacement check was drafted February 29, 2024, and will be issued March 5, 2024; for tracking purposes, the check number is 401719338.
  
  Should you have questions, you may reach me at ********************.
  
  Sincerely,
  
  *****************************
  Compliance and Program Integrity Analyst

  Customer Answer

  Date: 03/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************