131 Customer Reviews
Review from David G
1 star08/21/2024
Product received was not as advertised. Be careful what you order! It took me a month to get the product, and when it was not what I needed they didn't want to take it back. Their excuse? "We do not advertise the internals of the mufflers."Customer service was rude and argumentative. He had an excuse for everything they had done. I felt their policy is "the customer is always wrong". I don't know yet, but I think they are going to charge me an outrageous restocking fee. Be very cautious ordering from them!
Wheel Pros, LLC Response
08/22/2024
The product was received as advertised with a copy of the listing provided to show the parts lined up with what was received. The review provides a guess rather than fact regarding a restock fee. The credit was issued without a restocking fee.Review from Drew C
1 star06/11/2024
Horrible customer service. Shipped items unpackaged and not complete. Unwillingly to replace missing parts.Review from Andy M
1 star05/10/2024
Well maybe I should've looked at these reviews before I bought something from them. I waited several weeks for it to arrive direct from the vendor (not Throtl). We quickly determined it wouldn't work for our application so we returned it back to ******. After they inspected it they said they won't issue a refund because of the condition that it is in, used and *****. Well this is the way we received it and it never left the box. Nic in their "customer service" department refused to listen to reason and stood hardfast on their stance of no refund and refused to pass me up the chain to the owner or manager so I could discuss the matter with someone more reasonable. Terrible customer service, read all the other reviews here and you will see.Review from Dalton H
1 star05/09/2024
Scammers waste your time. They list items for sale that they DO NOT HAVE and then put a tiny "pre-order" label on it that most people won't even see. All they do is drop ship and waste people's time I've had spark plugs on order for 2 months now and they still haven't shipped. PatheticWheel Pros, LLC Response
05/21/2024
Hi ******,
I emailed you on 5/10 for some additional information but I didn't hear back from you. Please let me know if you'd like my help in with your complaint.
Sorry for the bad experience,
R-
Review from alex C
1 star04/29/2024
Do not order from the site. This company is a scam they will send you the wrong item and then not want to exchange or refund. Be Aware!!! Do Not buy from hereReview from Bruce S
1 star04/29/2024
Ordered a brake line kit from Throtl, a company operated under Wheel Pros, LLC and they do not fit my ****** Xterra. The parts were a part of a bigger project (lift kit) that I was in the process of installing. By the time I was ready to install the brake lines, I realized they were not correct. The rear lines do not connect to my rear brakes, and the kit was completely missing the rear inner lines. They would not do anything for me since the order was placed more than 30 days prior. Which is irrelevant if youre selling a useless part claiming its compatable with a vehicle when it is NOT. They talked to the manufacturer to see if they would help me and all they did was say that ordered the correct part numberwhich means nothing if the part theyre selling isnt compatible. I then made a whole presentation with photos showing why the parts dont fit my vehicle, and they are still reluctant to help me out at all. So now Im stuck with parts that do not fit my vehicle and have to order them somewhere else. Waste of money.Wheel Pros, LLC Response
05/01/2024
Hi *****,
I'm going to work with Throtl to see what we can do for you. Would you happen to have a copy of the invoice?
I appreciate your patience.
Wheel Pros, LLC Response
05/03/2024
Hi *****,
Good news...Throtl issued you a credit. Perhaps you'd be okay with updating your review to positive?
Here's their detailed response. R-
We value your feedback and appreciate your reaching out about this despite the circumstances. We've reviewed the details of your order and the interaction with our team and would like to mention a few things. Because this order was initially purchased and delivered in November of 2023 (almost a year later), you would be ineligible for the standard returns process. That said, whenever a customer believes there may be a fault on our side of the transaction, we promise to do our due diligence to resolve it. We provided all of the details of your order and what you provided to the manufacturer (*********) for review, who confirmed that what you received was correct for the Year, Make, Model, and Sub-model that you provided our team. It was still offered for you to return the product to the manufacturer for a full refund, but unfortunately, you declined because shipping it back was inconvenient.
Unfortunately, that process is standard in the automotive space and not exclusive to us, especially when the manufacturer states you received the correct item. In hopes of resolving this amicably for both parties, we've issued you a refund for the order without shipping the product back as a one-time courtesy. We hope this will restore some faith and is a good solution for you to continue doing business with us. Remember, we have a dedicated team of enthusiasts and multiple ways to interact with them should you need help with an order, including verifying vehicle fitment before you purchase, to save you from any potential hassles such as this. Feel free to let us know if anything else is left unresolved; we'd be happy to help.Review from Jorge R
1 star01/03/2024
Do yourself a favor and do not buy from these clowns! I purchased a set of NICHE Essen M147 20x9 wheels which they claimed it only weights 28 lbs per wheel. When the wheels arrived, I inspected and found out the wheels weight 33 lbs each. That's an additional 5 lbs per wheel with a total of 20 lbs more than advertised on their website. I attempted to contact them for a resolution which didn't include me paying for a 15% restocking fee plus shipping since the issue was on their end and not mine. **************** is non existence with minimal effort npc vibes of empty words and deceptive practices.Wheel Pros, LLC Response
01/04/2024
Good morning and thank you for reaching out to us. We apologize that there was a discrepancy in our wheel data. We will get this data updated ASAP on our end.
As for your particular case, we were able to reach out to the dealer that you purchased these from and negotiate a fee-free return of the product including no-charge shipping labels.We appreciate you again for bringing this to our attention, and for your patience and understanding!
Review from Steve F
1 star12/30/2023
They did their job. But after waiting 5 days , I picked up my vehicle so I could have it for the weekend . And lo and behold early Monday morning before 8 am I got a call saying the part they needed to finish the job was in . Early Monday am . Did the part come in early early that morning ? I dunno anyways , another couple of days in their shop . I look at my receipt, asked about the 4 charges for bumper winch z it's the same wording , just mixed around, sure seems I got charged 4 times for the same product / work . I've asked for explanations from a couple of employees. The guy who took my order face to face gave me an explanation THAT DID NOT MAKE SENCE TO ME !. I told him I still didn't understand the charges , again he repeated some words to me ( same words different order . So I asked another employer there , he raised his eyebrows and said he has no idea why the invoice is written up like that . And also ... $ 200 for towels ??! Seems I got price gouged and I'm upset . I will further investigate this . 6 weekdays in the shop , 4 charges for winch bumper , and $200 for Towels . With ???Wheel Pros, LLC Response
01/02/2024
We apologize for the inconvenience that you've experienced. I'll be sending you an email here shortly to get some more information on this order.
Thank you for your patience and understanding!
Wheel Pros, LLC Response
01/02/2024
I attempted to email you, but it doesn't seem to be going through. Would you be able to send me an email to *************************?
Thank you in advance!
Review from Emma Y
1 star12/08/2023
This place is ridiculous. I ordered the wrong rim and refused package because they didn't answer phone and their charging me for half the rim don't order from here.Review from Natalie L
1 star12/07/2023
I ordered November 7th still not product Dec. 6th I cancelled but can only get a gift card which I'm afraid to use because they never sent the item I ordered and it was a birthday gift, no apology from them, very difficult to even get an actual person very strange
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