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            Business ProfileZen Planner, LLC

            Computer Software Developers

            Contact Information

            9325 Dorchester St Ste 202

            Hghlnds Ranch, CO 80129-2519

            Visit Website
            (303) 927-0484

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            9325 Dorchester St Ste 202, Hghlnds Ranch, CO 80129-2519
            BBB File Opened:
            9/19/2017
            Years in Business:
            13
            Business Started:
            5/5/2011
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Jeff Gardner, Registered Agent
            • Ms. Erin Stone, Executive Assistant
            Contact Information

            Principal

            • Mr. Jeff Gardner, Registered Agent

            Customer Contact

            • Ms. Erin Stone, Executive Assistant
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/07/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unresolved
            I closed my business mid-May 2024. My business used Zen Planner's software for the previous five years. Prior to submitting the cancellation request form, I called Zen Planner to get all of the necessary information to ensure I was doing things right. The lady on the phone told me that I would have 30 days from the date of requesting cancellation to download my data (customer and financial records, etc). I submitted the form on May 15 and marked June 15 on my calendar as the last day to download my data. On June 4, I get an email from Zen Planner saying my account is closed and that I no longer have access to my data. I have called Zen Planner numerous times and cannot get anyone to help. Via email, customer service reps say the only way I can have access to my data now is by paying for an additional month of service. My business is closed - I do not need the service. I only need my data - MY DATA! This is dishonest and greedy. I feel like this company is holding my data hostage only to try to **** more money out of me.
            Read More
            Read 2 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ali H

            05/30/2024

            I tried switching my payment service over to Zen planner and it's been nothing but the biggest headache imaginable. Before I ever used their service, they started charging me and when I try to put a stop to it and cancel my membership, they charge me for another six months there after, every time I tried to call to speak to supervisor or manager there was never anyone around to speak to and would not guarantee a callback from anybody that could help. Every time I called to get a refund or cancel the account, they were no help and gave me no answers and this headache continued for months on end until I just eventually canceled my card and got a new one. I would never recommend this business to use as they are nothing but frauds and as incompetent as they come.

            Zen Planner, LLC Response

            06/10/2024

            Thank you so much for sharing your experience and please allow me to be the first to say how sorry we are that this has been your experience and we will be reaching out shortly
            Read 4 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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