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Review fromMICHAEL M
Date: 08/25/2022
1 starMICHAEL M
Date: 08/25/2022
I have been a customer of this location for several years now, my last few visits have not been good. I bought new tires at the beginning of the year, a bubble formed on the sidewall and it took them a month to schedule me an appointment to get it replaced with a warrantied tire, which they then charged me a few hundred to mount. Not what I would call good service.Then I paid them to see what was going on with my **, they charged my 600 and said it was all good. Within a day or two the ** was blowing heat again. Once again they were over booked and unable to get my car in, in a reasonable time frame. While waiting for another window of opportunity, my Serpentine belt shredded. I had it towed in and the issue is the compressor for the ** system came apart and destroyed the serpentine and some pullies. This problem is a ******* fix, and when I told them they needed to handle this, as this is 100% their responsibility, they told me the best they could do was ****** off. This is BS. This location will definitely loose me as a customer and I will make sure everyone knows to go elsewhere.
Mercedes-Benz of Littleton
Date: 10/12/2022
Thank you for the feedback and sorry if you were disappointed with the servicing. Customer satisfaction is a top priority. The records indicate ** compressor bearing failed (approx. 110k miles). Diagnostics concluded the bearing failure was not caused by the ** re-charge but rather was worn and failed. We would be glad to discuss this further and appreciate your business. Thank you. ************************* General Manager ************.MICHAEL M
Date: 10/22/2022
I appreciate the follow up, and understand things do wear out. However, being charged 600 a few weeks prior to recharge the system as nothing was found is sad and also not being credited that money on the new unit was just stealing.Review fromNancy S
Date: 07/09/2022
1 starNancy S
Date: 07/09/2022
I had a horrible experience with ******** of Littleton ******************* I have been a customer there since about 2008. I had a clanking noise from my engine when starting and then in about 15 - 30 seconds or so it was gone. I took it in and they said it was due to the timing change and said they fixed it. When I called to see if it was ready they said yes that the mechanic was just doing the test drive. I came to pick it up and after paying $3600 started the car and the same noise was there. They then kept if for longer and said it was the oil pump and that would cost $6100. I went and picked up the car. I had a call from them to check about my service experience. I told her my sad story and she told me that she would get the service manager to call me right back. Needles to say he never did. I called in a few days asking for him and they said he wasn't available but would call me that day. Needless to say he didn't call. I called a few days later and surprisingly I was able to talk to him. I started telling him my woes and he said oh your the lady with the timing chain issues. He gave me lots of excuses for not calling me back. He then told me he would call me in 2 hours after talking to the mechanic. No call back. Meanwhile I took it to another mechanic and spent another $4500 dollars to fix the left and right valve cover gasket and replace right variable valve timing actuator and timing chain tensioner. I have a **** from ******** of Littleton saying 2 chain tensioner were replaced among other small items. Vey, very disappointed. I am amazed that I never received a call from them. I would be very careful about taking your car in for service. It was a horrible experience!!!!!Mercedes-Benz of Littleton
Date: 10/12/2022
Thank you for the feedback. We apologize for any unsatisfactory experience and delayed communications. Customer satisfaction is a top priority. We will gladly review the invoice and repairs you had performed by the third party and discuss further. We appreciate your business and look forward to addressing this matter. Thank you. ************************* General Manager ************.
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