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Business Profile

Credit Union

Canvas Credit Union

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Canvas Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Canvas Credit Union has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 91 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 12, 2025 my car was taken into possession by canvas credit union, due to my bank **************** holding a charge as fraud. Until I clarified it, at this time I was having an emergency induction and delivered a preemie baby who is in the nicu. I fixed the charge and notified canvas they would be getting their money back. In which they said ok they would watch for it. They gave me until today for the payment to be received. I called yesterday the 26th to hear it was received the 18th. I said so what else needs done so I can have my car back they said pay the remaining 893 and call the auction house to get information on their fees. I did and called canvas back to pay the remaining 893, I asked so you will be sending the release now, they than said oh actually no we cant release the vehicle after all. All of these calls were on record by me, now Im out all of my money, and my car. This was complete fraud and a scam by them to get money towards the principal but not give the car back.

      Business Response

      Date: 07/02/2025

      Canvas Credit Union was able to collaborate with our member to resolve this issue. The vehicle has been returned to our member and this matter has been deemed closed. Canvas encourages Ms. ****** to contact us directly if there are any further questions or concerns.
    • Initial Complaint

      Date:06/19/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6-18-25 I discovered that two checks were not deposited and missing,I went to a teller to deposit them in person, the teller had my ID card and a card with written out bank account numbers. I dont remember the date and I didnt keep the receipt as I trusted this establishment and they had my information in multiple places to triple check. Checks were deposited after the 8th and in the the week of the 8th. The teller deposited my check into a random persons account for over two weeks. The bank manager did not check the work or deposits or checks and dis not catch the mistake as 1st bank has accidentally done before and fixed the same night when they checked in tellers. I was detained by police before canvas took action and found my missing ********* complaint is the hold on my check because the pay to the order of was not filed out. The fact the teller missed a third issue and chance to correct is distributing. I was there in person to make the connection if the teller was doing his job and clearly with all the other mistakes he committed was not and or trained properly or was not qualified to handle my sensitive information. Due to this a hold on my 1400 check until the 23rd has been issued I need my check cleared immediately as it was their mistake and a known customer with good credentials I need emotional distress for being detained by the police and emotional distress for the declined transactions I need a formal complaint filed And filed with the BBB to warn others I need a written trespass notice as Im instructed by the police to not go back to the Arvada branch ever again I need a written report of the incident and available information on the mistake and the dates and times of my original deposit I need a resolution for my accounts and a plan to remove their services I need a written apology and statement from the bank manager confirming their mistake and apologize for laughing at me when they stole my money and had an angry customer

      Business Response

      Date: 06/26/2025

      Mr. ******* visited a Canvas Credit Union branch to deposit a check. The check was deposited into a different account in error. Once Canvas was made aware of this error, measures to correct the error were made and completed. Canvas has reviewed this situation with our branch team members to ensure that we are executing our procedures correctly. We have been in direct communication with Mr. ******* to address his concerns.

      Customer Answer

      Date: 06/26/2025

       
      Complaint: 23490683

      I am rejecting this response because:
      no offers have been made from the canvas team yet. I have suffered emotional distress and physical distress due to their direct mistreatment of my accounts and personal information. 
      canvas had access to the mistakes made for over a week and left me to find out their mistakes when my accounts were declined and huge embarrassed suffered by not having the funds available at the clerks and being denied services needed for daily business. Canvas credit Union withheld my funds for an additional 4 day after the missing checks incident. My original request to be made whole immediately was declined and I was detained by the police.its outrageous a police officer had to intervene before my accusations were taken seriously and action to find my stolen money was started. So the matter has escalated beyond normal circumstances. 

       

      Sincerely,



      ****** *******

    • Initial Complaint

      Date:06/18/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email from Canvas about a promotional interest rate for ******************************************************************************* May. The fine print of this offer was exceptionally misleading, and certainly vague on purpose. To receive this rate you had to go to a branch in person and have a representative apply the rate during the promotional period. Within the fine print, it reads "advances taken at ************************** are not eligible". I cannot be convinced that this wasn't very intentionally vague and misleading to get customers to take withdrawals at the regular rate.

      Business Response

      Date: 06/24/2025

      Canvas Credit Union was able to contact Mr. Lewis and
      resolve his issue. Canvas encourages Mr. Lewis to contact us directly if there
      are any further questions or concerns.
    • Initial Complaint

      Date:06/06/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 5, 2025. I contacted canvas credit union about an unauthorized charge on my debit mastercard. I was referred to the ************ who said my charge was thru apple pay. Basically the **** said they could not help me but gave me the number to call pay, and talk to their credit card dispute team. They told ***** pay is a medium or tool for making payments, much like a physical card or cash. I was told to contact my bank a third time because ***** pay couldn't help me. ***** pay Advisor say your bank is the card issuer and canvas cu should handle this dispute for the unauthorized charge. I contacted the on 6 jun 25.

      Business Response

      Date: 06/18/2025

      Canvas Credit Union was able to address Mr. Thomas issue. We
      have attempted to contact Mr. Thomas, but have not been able to reach him.
      Canvas encourages Mr. Thomas to contact us directly in regards to his concerns. 
    • Initial Complaint

      Date:05/17/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My vehicle was repossed on Friday may 16, 2025@11:30 pm. I never received notification that my car would be taken. They are saying that I'm *************************************************** regarding my account. Every time they had called i was at work and unable to call them back and by the time it was done with work their office is closed.I had only received one letter on 4-25 stating that if I don't pay the ****** by 5-15 then there will be consequences. I had posted dated a payment on 5-13 for the *** of ****** to be delivered on Friday may 16th, which they are stating that they have not received. I have the confirmation email regarding my payment.

      Business Response

      Date: 05/28/2025

      Canvas Credit Union has been in contact with Ms. *** and this issue has been resolved. Canvas has reviewed the history of this loan and have advised Ms. *** on how to prevent this issue in the future. Canvas encourages Ms. *** to contact us directly if she has any future concerns.
    • Initial Complaint

      Date:05/06/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting a formal complaint against Canvas Credit Union for inaccurately reporting account number ********** with a balance of $3,652.00 as a charge-off to the credit bureaus. This reporting is misleading, detrimental to my credit profile, and appears to violate the Fair Credit Reporting Act (FCRA), which requires that all information furnished to credit reporting agencies be accurate and complete. The reporting of this charge-off does not reflect the true status or payment history of the account, and the ************************ has failed to provide any substantiating documentation or resolution despite multiple attempts to engage them directly. Their lack of response shows blatant negligence in fulfilling their responsibilities to ensure fair and lawful credit reporting. This inaccurate and unresolved charge-off is causing harm to my financial standing by falsely representing my creditworthiness to potential lenders. I demand that Canvas Credit Union immediately investigate this matter, provide proper documentation, correct or remove the charge-off if it is unverifiable or inaccurate, and issue an explanation for their failure to maintain compliance. If not resolved promptly, I will escalate this complaint to the ************************************ (****) and pursue all legal remedies necessary to protect my consumer rights. I ask the Better Business Bureau to assist in holding Canvas Credit Union accountable for these violations and to ensure the matter is corrected without further delay.

      Business Response

      Date: 05/19/2025

      Canvas Credit Union has made multiple attempts to contact Ms. ****** to address her concerns but have not been able to reach her. Canvas encourages Ms. ****** to contact us directly to address this matter.
    • Initial Complaint

      Date:04/29/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Canvas is the worst for auto financing, my car was totaled back in November of 24, it is still sitting in the front of my yard and they are taking forever to release the title. I also filed for bankruptcy and now they won't even respond to my lawyer. They should be shut down. Worst credit union ever.

      Business Response

      Date: 05/08/2025

      Canvas Credit Union has been in contact with Ms. ***** and has sent the vehicle title to her. Canvas encourages Ms. ***** to reach out to us directly if there any other concerns.
    • Initial Complaint

      Date:04/21/2025

      Type:Billing Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I obtained a $30,427 consolidation loan from Canvas Credit Union on 12/13/2021 to consolidate multiple debts including credit cards and a vehicle loan. This account is now being inaccurately reported as an auto loan on my Experian report, which is misleading and negatively impacting my credit. I have disputed this misclassification multiple times and requested documentation to validate the account. I also asked for itemized information regarding the repossession and sale of the vehicle that was used as collateral.After multiple follow-ups, I finally received an email from a representative (****** ****), who stated the account was forwarded to Vinci Law Firm for further handling. However, I have yet to receive any documents or communication from them despite attempts to reach out. Meanwhile, the inaccurate information continues to report and has not been corrected, which constitutes a violation of the Fair Credit Reporting Act (FCRA) and has caused ongoing harm to my credit profile.

      Business Response

      Date: 04/29/2025

       Canvas has reviewed Ms. ******* loan history and the balances, account status, and date of delinquency are reporting accurately according to our records. Canvas has received and responded to credit reporting disputes from the credit reporting agencies. The account statuses have not been altered and the delinquencies have not been re-aged as a result of these dispute responses.
      We encourage Ms. ****** to contact Canvas directly if there are further questions or concerns.

      Customer Answer

      Date: 04/29/2025

       
      Complaint: 23230313

      I am rejecting this response because:

      This response from Canvas is disappointing and unhelpful. Its a generic statement that does not address any of the real issues I raised. No documentation or proof was provided to support their claim that the reporting is accurate.

      I previously contacted ****** ****, who stated the account was forwarded to Vinci Law Firm. Since then, Ive received no documents, verification, or follow-up from either party despite multiple attempts.

      The updated Experian report I attached (dated April 29, 2025) clearly shows the accounts are being re-aged, with charge-off statuses reported again in 2025 long after the original delinquency dates. This is a direct violation of the Fair Credit Reporting Act (FCRA) and is causing serious, ongoing harm to my credit profile.

      All supporting evidence was already submitted with my original complaint. I am requesting the inaccurate reporting be corrected immediately, or the accounts removed if ********************** cannot provide legally required documentation.

      These errors are affecting my ability to secure credit and move forward financially. If this is not resolved, I will move forward with legal representation and escalate through the ***** FTC, and any other appropriate channels.

      Sincerely,

      ********** ******

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter. CANVAS CU ACCOUNT no.: ****** DATE OPEN: 03/01/2021 BALANCE: $3,652.00

      Business Response

      Date: 04/25/2025

      Canvas Credit Union has sent ********* documents in regard to her loan as she has requested. Canvas encourages Ms. ****** to reach out to us directly if there are any questions or concerns.
    • Initial Complaint

      Date:04/10/2025

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've attempted to close the Canvas account in April 2024 with a payment and August 2024 with a payment. Upon both payments creating a zero balance, Canvas was to close the account. Both times the account was paid to zero and then they did not properly close the account in April 2024 and August ******** they are stating the account was not closed when they took $100 worth of fees in August to close it then. Simply put, Canvas will not close the account when a balance of zero occurs. Then they apply fees on an unused account and require another payment to close the account.This is the third iteration of trying to end a bank account with **********************. Managers were asked to resolve the issue and they won't credit even $15 against their arbitrary fees to close the account; they state they apologize but they are unable.The account has not been used in any way other than Canvas applying fees on a zero balance in April 2024 while continuing to not close our account.For closing the account the person(s) on the phone have stated the account is being closed with the payment and a verbal request not requiring a letter or any other action. Further, we can't login to the account anymore to see this arbitrary balance and we don't receive any statements in the mail.

      Business Response

      Date: 04/25/2025

      Canvas Credit Union was able to contact Mr. ***** and resolve his issue. Canvas encourages Mr. ***** to reach out to us directly if there are any further concerns.

      Customer Answer

      Date: 04/30/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *****

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