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          Visible Service, LLC has 1 locations, listed below.

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            Business ProfileVisible Service, LLC

            Telecommunications

            Current Alerts For This Business

            Pattern of Complaint:

            On April 28, 2021, Better Business Bureau was alerted to a telecommunications business operating as Visible Service, LLC, https://www.visible.com/,  located in Greenwood Village, Colorado 80111. Consumers allege Visible Service, LLC is unresponsive to their request for assistance regarding cellular service and billing.  

            On May 26, 2021, BBB reached out to Visible Service, LLC regarding the consumer complaints and was provided with an immediate response by the business with assurances that complaints are now being addressed as they are reported. Consumers should continue to contact Visible Service, LLC to have their concerns addressed.

            Complaints can be filed with Better Business Bureau at www.bbb.org as well as with the Federal Trade Commission Consumer Protection at https://reportfraud.ftc.gov/#/.

            Contact Information

            10000 Park Meadows Dr Ste 200

            Lone Tree, CO 80124-5453

            Visit Website
            (866) 331-3527

            Customer Reviews

            1.14/5

            Average of 155 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,732 complaints closed in last 3 years

            340 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            10000 Park Meadows Dr Ste 200, Lone Tree, CO 80124-5453
            BBB File Opened:
            1/24/2019
            Years in Business:
            6
            Business Started:
            8/1/2017
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Read More Business Details and See Alerts

            Customer Complaints

            1,732 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Visible has a hidden no forfeit policy located in their terms which are not displayed in any email during service activation and not clearly stated by the plan. They also have a resume from cancel policy within *************************** the policy that can restore the service back to its original state with the remaining months. I paid $395.00 for 1 year of service and had it for less than 30 days. The company is refusing to either let me come back and reinstate my service with my remaining amount or refund it prorated. I spoke to two reps on the same day. One told me it was possible and asked me for my SPI to port the number back and I lost the chat.
            Read More
            Read 1731 More Complaints

            Customer Reviews

            155 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kassandra R

            06/21/2024

            This is definitely a scam company I have yet to receive a refund and they continue to lie and say they have not received the device that was never delivered to me despite *** saying it was returned 9 days ago
            Read 154 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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