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Business Profile

Car Bumpers

BumperSuperstore.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Bumpers.

Complaints

Customer Complaints Summary

  • 46 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DID NOT RECEIVE MY ORDER SO NOW WANT MY MONEY BACK. DATE OF PURCHASE WAS 05-27-2024

  • Initial Complaint

    Date:11/14/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bumper from this company on Aug 27th. I still have not received the bumper. I paid over 2500. I have made several attempts to cancel my order but no response. When I call their number it is now disconnected.

  • Initial Complaint

    Date:11/06/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a bumper from bumper superstore and never received it. Tried to do a refund, no response, won't answer calls, won't respond to emails or voicemails. I want a refund and my account credited. Thank you.

  • Initial Complaint

    Date:11/01/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a $2,400 ranch hand bumper on 10/2/24. I have sent 4 emails requesting a status update with no reply. Called the listed number 3 times with an automated message telling me that no agents are available and then being disconnected. I am at the point of having an attorney go after these guys for fraud and theft.

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ordered a bumper for my dodge ram 1500 from bumper super store on July 7 2024 and paid $1600 the same day I was promised my bumper in 8 weeks I've tried to contact the company by phone with no answer and have sent email after email also no response I'm at my wits end with this company and I'm not sure what else to do from here

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Ranch Hand Bumper for my F450 on June 7 2024 for $981.99. I have still not gotten any tracking information or any correspondence other than "Its on backorder" which was not listed on the website at time of order. I have asked multiple times to cancel my order and refund the money and get no response to these email.

  • Initial Complaint

    Date:10/28/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/29/2024 was transaction date and now I cannot get no one to answer the phone. Website says it's not working.

  • Initial Complaint

    Date:10/28/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 10, 2024, I ordered an item from The Bumper Store and to this day, I have never received the item. Several attempts at calling and emailing have been ignored and I am unable to get the full refund of the item I have paid.

  • Initial Complaint

    Date:10/23/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order bumper in June never received confirmation never has answer by email not answer phone 2 week looks like scam company Still don’t received my order Try to cancel my order boy no luck!!!

  • Initial Complaint

    Date:10/23/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Grill Guard on 5-26-2024 thru Paypal. Order # ******* Subtotal $912.74 Taxes: $73.93 Grand: $986.67 Multiple phone calls with no answer multiple emails sent: one response Date 25 Sep 2024 saying the would send to management for refund. but no response. Filed Claim with Paypal. Denied for not meeting some type of criteria please see attached document, pasted from inbox to word document.

    Customer Answer

    Date: 11/18/2024

    Paypal has issued a permanent refund and the case has been closed.
    I'm hoping paypal can work on a case and find the individuals responsible and have them answer to their actions

This business is not BBB accredited.

revoked BBB accredited business seal

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