ComplaintsforFurnished Finder

• Initial Complaint

  09/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  As a landlord furnished finder only provided one lead to me during the course of a year. Vrbo, on the other hand provided qualified tenants several times. I had a long discussion with a furnished finder *** on messenger a few months ago and explained I wanted nothing more to do with them based on their lack of results.I renew with furnished finder today and they wont refund the money they charged me for next year! Stay away from furnished finder or risk being scammed like me.

  

  Business response

  09/06/2024

  Good **************
  
  Thanks for reaching out to us. We see that you signed up for our automatic renewal annual subscription, which can be manually turned off or you can give us directions for us to do it for you. Once your renewal payment has been processed, we do not provide refunds. See more information here: **********************************************************************
  
  Additionally, consider that emails we sent you are courtesy and friendly reminders before the renewal fee is processed.
  
  We have records of this emails sent. The subject is: "Important Information About Your Upcoming Renewal," and at the bottom of the message, we informed you, "Your listing is set to renew shortly." This reminders were sent on on 8/1/2024 at 7:07:16 AM and also on 8/2/2024 at 7:06:24 AM
  
  I appreciate your understanding and wish you all the best.
  Have a great day!

• Initial Complaint

  09/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Furnished Finder is a scam! I have signed up for their services multiple years in a row and have not received any benefit. My house has been shown as unavailable for the last 10 months. Somehow, auto renew was activated on my account. They withdrew $149 from my account today. I called to have my account canceled and request a reimbursement. They stated they could not issue a refund according to their terms and conditions. They also said they sent out emails to notify me of an auto renewal. After searching my emails, I did not receive this notification.The worst customer service I have ever worked with. DO NOT SIGN UP FOR THEIR SERVICES. THEY PROVIDE NOTHING. IT IS A SCAM!

  

  Business response

  09/06/2024

  Dear ********,
   
  Thanks for reaching out to Furnished Finder!
   
  Our fees adhere to our non-refundable policy, which is laid out in detail in our Terms & Conditions. You can find all the specifics outlined in our terms, conveniently located on our website for your reference: *************************************************
   
  Also, we emailed you a couple of courtesy reminders before the renewal fee was processed. We have records of this emails sent. The subject is: "Important Information About Your Upcoming Renewal," and at the bottom of the message, we informed you, "Your listing is set to renew shortly." These reminders were sent on 7/31/2024 at 7:06:59 AM, on 7/31/2024 at 7:06:59 AM and also on 8/1/2024 at 7:05:45 AM
   
  For more detailed information, feel free to dive into section 3.5, which delves into Subscription Terms/Refunds. 
   
  We truly value your understanding regarding this matter. Should you have any further questions or require assistance, don't hesitate to reach out.
   
  Have a great day!

• Initial Complaint

  09/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Furnished Finder makes it extremely difficult to remove a listing from the website. I could not find any way to do so, so I made it unavailable for the foreseeable future. They auto-renewed my listing, even though it is unavailable. I contacted them immediately (the same day the listing auto-renewed) and explained that I did not want the listing auto-renewed and to please refund. Obviously paying for an entire year of this listing is not what I want, as I reached out immediately. They refused to refund any portion of the auto-renew listing fee. This is an awful way to do business. Shame on them.

  

  Business response

  09/06/2024

  Dear Kiya
   
  Thanks for getting in touch with Furnished Finder!
  
  Our fees fall under our non-refundable policy. This policy is outlined in detail in our Terms & Conditions, which you can find on our website for your reference. *************************************************
   
  Also, we emailed you a couple of courtesy reminders before the renewal fee was processed. These reminders were sent on 7/29/2024 at 7:05:17 AM, and also on 7/30/2024 at 7:05:50 AM
   
  If you'd like more specifics, you can check out section 3.2 and section 3.5, which covers Subscription Terms/Refunds/Autorenewal. Also, please be aware that as per section 3.2, our listings are configured for auto-renewal.
  
  We truly appreciate your understanding in this matter. If you have any further questions or need assistance, feel free to reach out.
   
  Have a great day!

• Initial Complaint

  09/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I was charged a renewal fee without my knowledge or permission. I want a full refund. I never selected auto renewal; they must automatically have this checked so they can get away with this type of fraud. They also said they emailed me prior to the charge - I NEVER received any emails from them about the renewal or the fee that would be charged. I want a full refund.

  

  Business response

  09/06/2024

  Dear ******,
  We appreciate your response.
  Based on our records, we have successfully resolved the matter, as your listing has been completely deleted from our system.
  Given that the issue has been resolved to your satisfaction, we kindly request the removal of this complaint.
  Should you require any further assistance or have any additional concerns, please do not hesitate to reach out to our Support Team.
  Thank you for your cooperation and understanding.
  Have a great day!

  Customer response

  09/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid $149 to list my home on Furnished Finder. Upon setting up, I entered in the incorrect address and the website blocked me from resolving the issue. I contacted customer care and found them to be unresponsive and unhelpful. As I continued to set up my account I found the site to be too difficult to navigate. At this point (less than 48 hours into my year long subscription) I requested a refund as it was clear this site/service could not meet my needs. Furnished Finder obviously knows how complicated their site is as, after you sign up and pay your initial $149 yearly fee, they offer you another service to create your site for an additional $99. This isn't mentioned prior to signing up. It is sold as an easy site to connect landlords to mid-term renters.Since then, I have been met with hostility and rather poor customer service, further making me want out of this auto-renewed subscription. I have been referred to section 3.5 subscription/refund policy stating that they do not give refunds.

  

  Business response

  09/03/2024

  Dear *****,
  Thank you for getting in touch with Furnished Finder!
  Your listing is 100% complete and visible on our database.
  Regarding your refund request, our fees fall under our non-refundable policy. This policy is outlined in detail in our Terms & Conditions, which you can find on our website for your reference. For further details, please see section 3.5 covering Subscription Terms/Refunds. Also, please be aware that as per section 3.2, our listings are configured for auto-renewal. If you'd like to disable auto-renewal for future charges, please follow these steps:
  Log in to your account
  Navigate to Account and select Manage Membership from the dropdown menu
  Find your listing, turn off the Auto-renew button, and confirm this action
  Additionally, we were able to update the property address as requested, ensuring your listing reflects the correct information.
  We truly appreciate your understanding in this matter. If you have any further questions or need assistance, feel free to reach out.
  Have a great day!

  Customer response

  09/03/2024

   
  Complaint: 22224120
  
  I am rejecting this response because: Of your low quality product does not match the description, the bait and switch of up charging to set up a listing, slow response time, poor customer service, and the insincere and obvious copy and paste from your corporate attorney approved message to review section 3.2and 3.5
  
  Sincerely,
  
  *******************

• Initial Complaint

  08/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  They set your account on auto-renewal without opting in, on the premise it's in their terms and conditions, yet you can't have an account with them unless you keep your credit card information on file. Deceptive business practices. When you complain, you'll get the same canned response that their fees are non-refundable. I have had Furnished Finder since August 2021, renewing each August for $99. This year, they raised the renewal to $149 and sent renewal notices. I intended to renew. I had added additional "units" to my listing in ***** 2024 so that I could list each bedroom's availability. This cost $99 total. When I got my renewal charge on August 26, it was $446 for ONE property with multiple bedrooms! I noticed this immediately and contacted them. They stand by the fact that they send courtesy reminders and that their fees are non-refundable. Apparently, the ***** charges were pro-rated at $33/unit, so when I renewed my one listing with my 4 bedrooms/units in August, that charged $149 + $99 x3, instead of $149 + $99 x1. I wanted to change my listing back to one listing all together (not separate bedrooms) and pay the $149, but they refuse to modify. I contacted them 8/27, before the charge even cleared my credit card.

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  As others have reported this company is scamming ppl. I signed up to list property and spent hours trying to get my listing to show active. I managed to do it once only to find the next time on the site it was back inactive. I listed with multiple rental sites and this is the only site with this issue. I figured sure they got me once, I will never do business with them in the future. However, they charged a renewal fee of $149.00 automatically on 08/28/24. I did not authorize an automatic charge/subscription. I submitted a ticket online 08/28/24 which is the same day I was charged. The ticket was replied to on 08/30/24. I was told the fees are non refundable by *************************. This would not be an issue had I opted into auto renewal. I did not. I would like a refund and to have my property removed. I found their number on the BBB site and spoke with an agent who walked me thru removing auto renewal. I VERBALLY asked for a refund and was denied again. I would like to stop any and all business with this company and get a refund. I don't want any services now or in the future from them.

  

  Business response

  09/03/2024

  Dear ******,
  Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience this situation has caused you.
  After reviewing your case, we have issued a refund for the recent charge of $149.00. You should see the refund reflected in your account shortly. Additionally, your listing has been removed from our platform as per your request.
  Were committed to providing a positive experience for our users, and we regret that this issue led to dissatisfaction. Since the matter has now been resolved, we kindly ask if you would consider removing your complaint, as we always strive to address and rectify any concerns promptly.
  Thank you for your understanding, and if theres anything further we can assist you with, please dont hesitate to reach out.
  Have a great day!

• Initial Complaint

  08/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Signed up of one year of service. Toward end of the year got notices that they couldn't auto renew because they didn't have the correct credit card (old one was expired) figured I didn't want to auto renew anyway and just ignored the message. Lo and behold they were able to charge my new card and refused to give me a refund even when I told them I was moving and couldn't use the service anymore. Stay away from this company!!

  

  Business response

  09/03/2024

  Dear ****,
  
  Thanks for reaching out to Furnished Finder!
  
  As I mentioned earlier, our fees adhere to our non-refundable policy, which is laid out in detail in our Terms & Conditions. You can find all the specifics outlined in our terms, conveniently located on our website for your reference: *************************************************
  
  Also, we emailed you a couple of courtesy reminders before the renewal fee was processed.These reminders were sent on 6/20/2024 at 7:05:33 AM and also on 6/21/2024 at 7:03:23 AM
  
  For more detailed information, feel free to dive into section 3.5, which delves into Subscription Terms/Refunds. Also, just to ensure transparency, since you've opted to turn off the Autorenewal feature, no further charges will be incurred.
  
  We truly value your understanding regarding this matter. Should you have any further questions or require assistance, don't hesitate to reach out.
  
  Have a great day!

• Initial Complaint

  08/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am extremely dissatisfied with my experience with Furnished Finder. Despite canceling my listing on their website, I was still charged an auto-renewal fee. To make matters worse, I received no notification about the upcoming auto-renewal, which is a serious lapse in communication.I know for certain that I turned off the auto-renewal option when I updated my listing in the end of 2023 or early 2024. However, not only was my cancellation ignored, but I was also charged $149when my original subscription was $99. This is an unjustified charge, and Furnished Finder had no right to bill my credit card without proper notification.Furthermore, I have discovered that I am not alone in this issue; many other clients have reported similar problems with the companys auto-renewal practices. It seems this is a recurring problem that Furnished Finder has not addressed. I am appalled by their lack of transparency and customer care.This service has provided no benefits for me, and I regret ever signing up. I strongly urge others to be cautious when dealing with this company, as their practices seem unethical and possibly illegal. My experience with Furnished Finder has been nothing but frustrating and disappointing.

  

  Business response

  08/30/2024

  Good day, ********
  
  Thanks for reaching out to us. We see that you signed up for our automatic renewal annual subscription, which can be manually turned off or you can give us directions for us to do it for you. Once your renewal payment has been processed, we do not provide refunds. See more information here: **********************************************************************
  
  Additionally, consider that emails we sent you are courtesy and friendly reminders before the renewal fee is processed.
  
  We have records of this emails sent. The subject is: "Important Information About Your Upcoming Renewal," and at the bottom of the message, we informed you, "Your listing is set to renew shortly." This reminders were sent on 7/24/2024 at 7:07:18 AM ans also on 7/25/2024 at 7:05:52 AM
  If you need assistance with managing your Listing, feel free to contact us.
  
  I appreciate your understanding and wish you all the best.

• Initial Complaint

  08/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was charged an annual fee of $149 by Furnished Finders, even though my property was not listed, and I had no idea my account was on AutoPay. They auto-renewed my account without any notice, for a higher amount I had previously paid. I checked all my emails, including trash and spam folders, and did not receive any notification about the renewal. The only notification I received was that I had an outdated calendar.When I noticed the charge, I immediately contacted the company the very next day to request a refund. Unfortunately, they refused to refund the charge, which seems unreasonable given the promptness of my request.I have since disputed the charge with my credit card company and hope that **** will be able to communicate with someone who can make the right decision regarding this matter. Terrible companyFurnished Finders needs to improve their customer service and be more transparent with their renewal process.

  

  Business response

  09/03/2024

  Good day, ******
  Thank you for reaching out to us.
  Wed like to clarify that you signed up for our automatic renewal annual subscription, which can be manually turned off or we can assist our customers with that. Please note that once your renewal payment has been processed, we are unable to provide refunds. For further details, you can review our terms and conditions here: **********************************************************************.
  We sent courtesy reminder emails about the upcoming renewal. We have records of an email sent on 7/21/2024 with the subject: "Important Information About Your Upcoming Renewal," which included a note indicating that your listing was set to renew shortly. This reminder was intended to alert you before the renewal fee was processed.
  If you need assistance with managing your listing or if you would like us to turn off the auto-renewal for you, please let us know.
  We appreciate your understanding and are here to assist you with any further concerns.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩