ComplaintsforFurnished Finder

• Initial Complaint

  08/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is a fraud!!! First I never had an auto renew on my account , than they charged me 149 stating they send me emails !!!! Never got them . And they used my old card to charge my account . Than when I called them they told me I signed a rule and regulations that the fee is non refundable!!! How can I sign a rules and regulations! When I did not have a n automatic withdrawal ! They are a bunch a thiefs !!! And I never got any good leads from them . The only leads I got from them where individuals that did not want to pay ! They were looking for free home !

  

  Business response

  08/21/2024

  Hi, *********
  Thank you for reaching out to us!
  We understand your frustration and want to clarify a few points. Our system only processes auto-renewals if that option is selected at sign-up. We do send reminder emails before the renewal date, but we apologize if you didnt receive them. The charge was processed according to the payment method on file, and our Terms and Conditions, which include the non-refundable policy, are agreed upon at the time of listing. We regret that you didnt find the leads you were hoping for, of course that we are more than happy yo provide you with tips to improve your listing.
  If you have any other concerns or need further assistance, please dont hesitate to reach out. Were here to help.

• Initial Complaint

  08/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My property has been hidden for months, and I turned off auto renewal.At one point, the auto renew was turned on without permission by Furnish Finder, and I was charged for my listing.I followed FAQ steps to delete my account, but have been unable to delete my account.I put in a help ticket, and my request for a refund was denied, due to their no refund policy-despite it being a day after being charged, and no property was advertised.I also encountered several scam attempts to rent my property.

  

  Business response

  08/21/2024

  Hi, *******
  Thank you for reaching out.
  Please note that temporarily hiding a property does not deactivate the listing. Additionally, we do not turn on auto-renewals for our customers; this setting remains under your control.
  We apologize for any inconvenience and are here to assist if you need further help managing your account.
  Regarding your refund request, our no-refund policy is in place, but if you have concerns, please let us know, and well do our best to assist.

  Customer response

  08/21/2024

   
  Complaint: 22155268
  
  I am rejecting this response because:

  non transparent policy. Inaccurate FAQ guidance to permanently delete a properly.

  poor customer support.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We canceled this service in april 2024. We have emails acknowledging the cancelation. We are requesting a full refund of the most recent charge which was 8/2024. We called and requested the company refund our card as we were not going to use this service. We were told by customer support that they do not refund. This is unacceptable as the service was cancelled. The service and website was full of scammers, ect. We just want our money refunded for a service we will not use and have not used since april when we cancelled and they told us to delete the app.

  

  Business response

  08/21/2024

  Dear *****,
  
  Thank you for reaching out to Furnished Finder!
  
  We understand your concerns regarding the renewal charges. As per our policy, all fees are non-refundable. This is clearly stated in our Terms & Conditions for your reference.
  
  Additionally, we sent courtesy reminders before processing the renewal fee. these reminders were sent on 7/2/2024 at 7:05 AM, and also on 7/3/2024 at 7:05 AM
  Upon further review of your account, I noticed that the auto-renewal feature is still enabled. Attached, you will find the relevant policy documents and a screenshot showing the current auto-renewal status.
  
  For more details, you can refer to sections 3.2 and 3.5 of our Terms, which cover Subscription Terms, Refunds, and Auto-renewal. Please note that as outlined in section 3.2, listings are automatically set to renew.
  
  To disable auto-renewal for future charges, please follow these steps:
  
  Log in to your account
  Navigate to Account and select Manage Membership from the dropdown menu
  Locate your listing and toggle off the Auto-renew option, then confirm the action.
  We truly appreciate your understanding. If you have any further questions or need assistance, please feel free to reach out.
  
  Have a great day!

• Initial Complaint

  08/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  After responding to an advertisement for this room on "Furnished Finder"by ***************************** and *********************** on 5/7/2024, I went to view the unit.As I am a traveling healthcare provider, I was extremely clear when I was shown the unit that the following amenities listed on the website were imperative for my stay: Internet/Wi-Fi, Quiet Environment. I moved in on 5/19/2024. Within the next two days the tenant upstairs apparently owned two small cats that were allowed to run rampant at 2:00 a.m. every morning, while the young male was in the room. I made several requests to the property manager to resolve this matter, however, this behavior continued. I had to start going down to the first floor when it got intolerable and had to sleep in a chair in the living room area. I had go to a local hotel, (at my own expense) to ensure that my proctored final exams would not be affected by this, disrespectful, and unacceptable situation. The wi-fi/internet was an ongoing issue. When I asked the property owner, ***** if the problem was taken care of his response was that it is the internet providers fault. I paid this property owner to have consistent internet, and to be able to sleep at 2:00 a.m. I provided a notice to vacate on 6/21/2024 and vacated the unit on 7/2/2024 after doing a walk-through inspection with the representative, ******** the day prior. There was no damage, and the unit was left in much cleaner condition than when I took possession, and rental fees were paid more than the time that I had stayed. I have requested my security deposit of $500.00 be returned to me the day of the move out, and again on 7/6/2024. I have reached out to "Furnished Finder" to see how to resolve this matter, and have been dismissed. Not a very good representation of advocating for someone in the healthcare field. This is the way that this property owner and Furnished Finder choose how to do business.

  

  Business response

  08/16/2024

  Dear ******,
  Thank you for reaching out with your concerns.
  We understand that you experienced challenges during your stay and appreciate the opportunity to address them.
  As outlined in our terms and conditions, we do not intervene in disputes between travelers and property owners. We encourage you to leave a detailed review of your experience on the platform where you booked the property. This will help other travelers make informed decisions and allow you to share your perspective with the broader community.
  Regarding your security deposit, we recommend contacting the property owner directly for the most effective resolution. Since you have already communicated with them and followed up, continuing this direct communication is likely your best course of action.
  Best regards,

• Initial Complaint

  08/14/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed up with Furnished Finder yesterday, August 14th, 2024 to list a property for rent. They only way to experience their website is to sign up for $149.00. After trying to post a property and navigate their booking tools, etc I quickly realized the services were not as expected and an overall terrible experience so I called today to cancel and request a refund; however, they refused stating that their terms and conditions were that no refunds were allowed.

  

  Business response

  08/16/2024

  Dear *****,
  Thank you for reaching out regarding your experience with Furnished Finder. We understand your frustration and appreciate the opportunity to address your concerns.
  As stated in our terms and conditions, which are agreed upon at the time of purchase, we do not offer refunds once the service has been provided. This policy is in place to ensure that we can continue to offer high-quality services and support to all our users.
  We strive to provide clear information about our services before any payment is made, and we regret that your experience did not meet your expectations. We encourage you to review our FAQs and support resources for guidance on maximizing your use of our platform.
  If you have any further questions or need assistance with using our tools, please do not hesitate to reach out to our support team. We're here to help and want to ensure you get the most out of our services.
  Thank you for your understanding.
  Best regards.

• Initial Complaint

  08/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I subscribed to furnish finder last year when we had a rental. We sold the rental, so I cancelled my subscription in October 2023. However, they charged me $149 to renew and when I challenged this, they are refusing to give me a refund stating they emailed me twice--although they send so many marketing emails, they now go to SPAM.I canceled the membership and have proof. They are stating that the email of cancelation was an email giving me a confirmation code to then go online and confirm cancelation. Like what? That seems dishonest. The email is worded to appear as my cancelation was confirmed. Now they won't refund my money?

  

  Business response

  08/16/2024

  Dear *****,
  Thank you for reaching out. Weve processed your refund as requested.
  For future reference, our no-refund policy applies once the service is provided. Our auto-renewal system includes reminders before each charge to keep you informed.
  If you need further assistance, please contact our support team.
  Have a great day! 

• Initial Complaint

  08/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 8/9/2024 I was charged $149 for a membership renewal which I did not authorize. **************** explained they had sent a reminder email but that does not appear in my inbox. They have refused to refund me even though I am not using their service any longer.

  

  Business response

  08/12/2024

  Dear Marshal,
  
  Thanks for getting in touch with Furnished Finder!
  
  Our fees adhere to our non-refundable policy, which is laid out in detail in our Terms & Conditions. You can find all the specifics outlined in our terms, conveniently located on our website for your reference: *************************************************
  
  Also, we emailed you a couple of courtesy reminders before the renewal fee was processed. They were sent on 7/4/2024 at 7:06:14 AM and also on 7/5/2024 at 7:03:42 AM
  
  For more detailed information, feel free to dive into section 3.5, which delves into Subscription Terms/Refunds. Also, just to ensure transparency, since you've opted to turn off the Autorenewal feature, no further charges will be incurred.
  
  We truly value your understanding regarding this matter. Should you have any further questions or require assistance, don't hesitate to reach out.
  
  Have a great day!

• Initial Complaint

  08/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have had the same issue as everyone here they auto renewed, no prior emails like they claim they do, I never agreed to a renewal!! How dare you just charge my credit card for $150 dlls way more I originally signed up for Furnished Finder the subscription was $99 and not $149. This is a scam! And your actions are completely ilegal ! And all you have to say is in your HIDDEN policies ! And that you sent emails which you dont. Theres no where in your website that gives the option to delete property or account. You cant even delete your credit card !!

  

  Business response

  08/12/2024

  Hello, ******
  Thank you for reaching out to us. We want to address your concerns directly and transparently.
  First, regarding the auto-renewal: Furnished Finder sends out multiple reminder emails before the subscription renewal to ensure that you are fully aware of the upcoming charge.

  As for the pricing, the initial sign-up fee you mentioned was indeed $99, but renewal rates have been adjusted to reflect the current subscription price. This pricing update is communicated in our renewal notices as well.

  We understand your concern about managing your account, including deleting your property or credit card information and we are here to help guide you through the process. Please feel free to contact our support team directly, and we will assist you with any account changes you need to make.
  Again, we apologize for the inconvenience and want to work with you to resolve this matter. Please let us know how we can assist further.
  Best regards,
  

  Mariel
  Furnished Finder Support Team

• Initial Complaint

  08/06/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was a Furnished Finder customer for 3 years and while it has it's issues, the platform did work okay. Unfortunately they have no respect or care for their customers at all.In 2023 we decided to sell the property that we had listed on Furnished Finder. This was just a month or two after we had been charged for another year in July 2023. Oh well, I've cancelled it now and will eat the cost since we did have the property listed for a little while. I was under the impression that I had cancelled the yearly subscription via their website back in 2023 as we were no longer using the service and had the property that was listed on their site for sale and not for rent. Well a year later in July 2024, I see the change again $149 from Furnished Finder. The only way of contact them is a web form on there website to submit a ticket. I did so and never received a response. I finally was able to track down a phone number to get a hold of them. They said sorry we give no refunds for any circumstance. They said they sent 2 emails the day before renewing the service. Well emails don't always get to the person and the email they supposedly sent the to was to the wrong address. They had my phone number on file and I had SMS notifications turned on in there portal, so why not send a text? Because they don't want you knowing they are going to charge your card, because once they do, they aren't giving anything back. They didn't care that I had been a paying customer for 3 years. All they care about is keeping the money they they get even if they are doing it with predatory (and probably illegal) business practices.

  

  Business response

  08/07/2024

  Dear ******,

  Thank you for reaching out and sharing your experience.

  We want to inform you that we have processed a refund for the recent charge. We apologize for any inconvenience you faced during this process. Since the issue has been resolved, we kindly request that you update or remove your complaint to reflect the current situation.
  

  If you have any further questions or need additional assistance, please don't hesitate to contact us.

  Customer response

  08/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Kolbey ******

• Initial Complaint

  08/06/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  They are shady about their renewal policy tactics, my listing had not been active in months and I had even complained on the tenant I had obtained from their website how she up and left her students in class and walked out and was shady as well and these people they so call screen and background check are professionals? Then when I confronted them all of a sudden oh well thats between you and the tenant, so where does the background check come into play? Whats the point? So the tenant cut her contract 2 months short! Now the renewal policy automatically renews and again my account does not have an active listing and $150 deducted from my account and absolutely no refunds! They could care less even if it went to spam and I am in the process of moving and its the last thing on my mind and life is overwhelming! Horrible Horrible way to handle business! shame on them Avoid them!!!

  

  Business response

  08/07/2024

  Dear *******,
  Thank you for sharing your concerns with us.
  We understand your frustration regarding your recent experience. As a platform, we do not intervene in tenant-landlord disputes. Our background checks are part of the vetting process, but tenant behavior during their stay is ultimately beyond our control.
  Regarding our renewal policy, we do send out courtesy reminders before the renewal is processed. Our no-refund policy is clearly outlined in our Terms & Conditions, which you agreed to when signing up for our service.
  If there is anything else we can assist you with or if you have further questions, please let us know.

  Customer response

  08/07/2024

   
  Complaint: 22098663
  
  I am rejecting this response because:
    Regardless i dont monitor my emails to wait for your junk mail when I clearly did not have an active listing and you clearly did not run a background check on a person who became psychotic and went off the deep end! My account with your business was inactive and you still debit my account! Stay away from this shady company!!!! 
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩