Complaints

This profile includes complaints for CORE Electric Cooperative's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CORE Electric Cooperative

  5496 North U.S. Highway 85 Sedalia, CO 80135-8600

• 

  CORE Electric Cooperative

  1092 Cedar St Bennett, CO 80102-8790

• 

  CORE Electric Cooperative

  13404 Old U.S. Highway 285 Pine, CO 80470

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Adding electric service for a new workshop. Both CORE and I signed a contract and I have in writing that the price is agreed. We paid in advance and they cashed the check. Now they are refusing to start the project unless I pay them $600 more, change order they say. AND they state there may be more change orders. They we onsite, settled on the price near $6,000. For the new service. We have a signed contract. This is blackmail......they are holding me hostage unless I just pay them more.......WE HAVE CONTRACT. They want a 24% increase in cost ...WE HAVE A CONTRACT & I have a email from them agreeing to the price.

  Business Response

  Date: 03/17/2025

  There was an error on our part, and we have corrected the error with the member. We have been in personal contact with this member and believe this issue to be resolved.    

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Core Electric Cooperative has the least regard for its customers of any utility in the many states that Ive lived. Core E.C. leaders have no idea what transformers arehow they work, how they can be damaged, signs of damage, and how to repair or replace them. Since Core E.C. transformers in my neighborhood were damaged by nearby construction 14 months ago, we have been plagued by constant strong vibrations and loud, low-frequency throbbing and sputtering noises that permeate our ************** damage has occurred, and the noise makes it impossible to enjoy ones home and get a decent nights sleep. Such lack of sleep and induced stress from nuisance noise over extended periods is well documented to cause a range of health problems, including hearing loss, fatigue, anxiety, headaches, insomnia, cardiovascular disease, hypertension, strokes, obesity, type 2 diabetes, liver damage, and cognition and memory impairment. There is supporting documentation for worsening of several of those health conditions in this situation.Core E.C. leaders have been well-informed about the damage that they are causing. I contacted them in November 2023, and they sent out a technician. He had a self-admitted hearing impairment and said that "he couldn't hear anything" and he refused to access a transformer from which the noise was being emitted. I sent a letter to the Chairman of their Board on June 25, 2024, detailing this problem and never received a reply. The only means of restoring peace and good health to myself and my neighbors seems to be to spend a considerable amount of money to file highly publicized civil lawsuits against Core E.C. I have paid a $10,000 retainer to a leading civil litigation firm in *********** and may have to pay $90,000 more to execute a lawsuit against Core E.C. I hope that the BBB can help resolve this situation.

  Business Response

  Date: 12/02/2024

  CORE Electric Cooperative has been in contact with this member. We talked to him on the phone and met him at his residence to identify the noise's source. We were unsuccessful in doing so. At this time, CORE Electric Cooperative considers this closed. 

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From my property location, I can see power lines a half mile or so to the east and power lines a mile to the south. I and many others I have discussed this matter with do not understand the justification for the 1 million dollar quote I was given verbally by a CORE employee.Why should people living 1 hour away from a major city in this county not have electricity?I feel that rural electric coops have failed rural America.

  Business Response

  Date: 07/31/2024

  As CORE is a cooperative and not for profit, any cost to extend electric facilities is the responsibility of the individual (builder,developer, etc.).  These costs are not placed within our rate base or made the burden of the individuals that did not receive any benefit for that line extension.  All property owners are required to pay the cost to extend electric facilities to their property.  Obviously, the further the extension, the more expensive the cost.
  
  In response to the requested detailed explanation of the cost, we can only provide a ballpark estimate of one-mile being approximately $1M.  To obtain detail of cost, the extension would need to be engineered so that we could stake each location with labor and material costs.  The required design fee to engineer and stake all required locations would be a minimum of $2,500 and is non-refundable.
  
  Please see our Extension Regulations within the Rates and Regulations at CORE Rates & Regulations, Effective 07-01-2024 for further information, or contact our ******************************* at **************, option 4.

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 22048002
  
  I am rejecting this response because:

  It in no way addresses the action on their part that I had requested. 

  They seem to feel that their 1 million dollar cost estimate is accurate, so why do they require a $2500.00 fee to provide estimate details?
  
  Sincerely,

  *******************************

• Initial Complaint

  Date:04/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OTHER.... PURPOSEFUL POWER OUTAGE NOT WARNED ABOUT, LASTING SEVERAL HOURS INTO THE FREEZING NIGHT W/TEMPS BELOW THIRTY, WIND CHILL MAKING IT MUCH LESS. **** COVERED LAND THAT DOESN'T GIVE WAY TO HIGH FIRE DANGER, THE EXCUSE CORE'S USING FOR THIS TOTAL B.S. THEY WOULDN'T DO TO THEIR OWN FAMILY. i'M OUTRAGED!!!!!

  Business Response

  Date: 04/10/2024

  While other utilities did implement Power Shutdowns during this extreme wind event, CORE did not. CORE implemented Fire Settings, which allow the devices protecting the line to trip the instant there is a fault in the line, like if a tree falls into the powerline, this is what caused your outage. CORE linemen then patrol the de-energized circuit to find and correct the cause of the outage before re-energizing the line. This means any outages were caused by actual issues in the powerline and were stopped before potential ignition.

• Initial Complaint

  Date:06/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CORE charges a time of use charge to all users, including those who have solar. While this seems reasonable for those without solar or those whose systems produce less than what they use, however this charge is absolutely unreasonable for those of us who produce at least as much as we use in a month. I already pay a connection fee (13.50/mo) to be on the grid, but this charge ends up basically being mandatory as well unless we have zero full cloud cover days in a month. Because as soon as it is too cloudy for my system to produce and I have to pull from the grid between 4-8pm, it doesnt matter if I give CORE back all the energy I used, I still have to pay this extra amount. This past month I put 17 kwh MORE than I used onto the grid, but still was charged $8.19 for the kWh I used. When I am reimbursed for excess kWh produced at the end of the year, I wont be paid back more for kWh I gave to the grid during these peak hours, so why should I be charged more for them when I gave CORE more than enough electric to power my house during the month??? This seems highly unfair and I would like these charges waived from my bills.

  Business Response

  Date: 06/07/2023

  Net Metering requires CORE to provide a kwh-for-kwh credit of energy for excess energy delivered to the grid by a ********** Metered (***) customers generation.  In other words, COREs cost to generate electricity energy is approximately $.05/kWh, and the cost to deliver that electricity energy to the service location whenever the solar is unable to provide energy (at night or during cloudy days) is roughly $.06/kWh. The Member, however, is credited the full $0.11/kWh instead of the $0.05/kWh that CORE saved when the *** customer used their own generation to put excess energy onto the grid.  To be fair to all Members, CORE has a peak demand (kW) charge based upon the highest capacity of energy required, within any one 60-minute period, that occurs during the peak hours (4pm to 8pm).  It is most expensive to generate and deliver energy during these peak hours.  If a net metered Member can reduce their peak demand during these hours (the same as any other Member), they are able to reduce their demand (kW) charge. It is a method of making sure all Members are paying their fair share of the capacity costs CORE incurs during peak hours, including net metered services. 

  CORE was able to contact this member to discuss her questions. 

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I transferred our utilities from an apartment in ******, ** (*****************), to our new home - transfer confirmation has been attached. Despite this transfer, the company is still billing us for an apartment that we do not have possession of (and of which our lease has ended). CORE's argument is that we only STARTED a new service, and that we were also required to STOP the one at our apartment.Please see the attached website screenshot, which shows two options:(1)Start/transfer service (2)Stop service By using two separate terms in the same option, CORE is communicating the impression that you may either START or TRANSFER a service. The appropriate definition of "transfer" is to "move over"; and while they further maintain another definition of "moving possession to another person", that definition does not hold as the utilities remain in my husband's. name. Further, many other utility companies definite each of these terms. CORE, itself, does not. CORE is purposefully misleading its consumers in a method that is completely predatory and needs to be resolved.

  Business Response

  Date: 01/25/2023

  We have been in contact with the member and believe it's resolved. 

  Customer Answer

  Date: 01/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

  I would also like to add that, despite the frustrations of the situation itself, the executive assistant to the chief member experience ******** ******* was incredibly helpful and was very quick to help move us towards resolution. Thank you, ******.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/01/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a contract from core electric in March to establish electric for the new house we are building. The contract was good for 60 days until May 15th. I wrote out a check and signed the contract May 9th. They stated they just received the contract today and that it is not valid because the received it outside the contract timeframe, even though the contract is dated and signed within the timeframe. They are now saying pricing has gone up and a new contract will need to be written.

  Business Response

  Date: 06/06/2022

  CORE Electric Cooperative has been in contact with the member and the issue has been resolved. 

  Customer Answer

  Date: 06/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We live on a corner, and our streetlight has been out since mid Feb 15th, 2022. No one has even made any attempt to repair it.On 3/28/22 I became frustrated with this issue and called ************************. It took 2 days for them to return my message. But when they finally did, they researched my address and told me that Castle Rock did NOT take care of that streetlight, although they DO take care of OTHER streetlights. Castle Rock PW told me to go out to the streetlight and find the "Number" on the pole so I could clearly ID the light pole. After 30 minutes of searching I was not able to find ANY number that would ID which pole we have on our corner property.They said I needed to contact our CORE Electric Coop.So I then called CORE and they said that they felt it WAS their streetlight pole, and they would make out a repair order, BUT COULD NOT GUARENTEE WHEN THE LIGHT MIGHT BE FIXED. I asked IF there was any employee whose job it was to routinely check neighborhood streelights, and they said NO.So here we are 11 1/2 WEEKS later, and our streetlight is STILL NOT FIXED.Obviously, because we regularly have bears, foxes, deer, and other wildlife freely roaming our neighborhood which is part of the Red Hawk Golf Course, it can be uncomfortable and unsafe walking at night in complete darkness, so we would like our streetlight to finally be fixed. And we have many young children also playing in the neighborhood. Also, it should NEVER take 12 weeks to have a streetlight fixed.We would like every streetlight checked and repaired in our neighborhood, we would like a LABEL put on every streetlight so people KNOW who to call, and what number pole ID it is, and we would like a 12 week credit on our electric **** because you clearly have not done your job properly.

  Business Response

  Date: 05/25/2022

  CORE Electric Cooperative is in contact with this customer. The light has been fixed. We are reviewing our process to see how this notice was submitted so we can make the process more efficient. 

  Customer Answer

  Date: 05/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************