Complaints

This profile includes complaints for Harvest Hosts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Harvest Hosts has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Harvest Hosts

  Vail, CO 81657-9944

  
• 

  Harvest Hosts

  null Vail, CO 81657-4905

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 4-25-2025 I see an unauthorized charge to my checking account for $179.00. I have not authorized this and had absolutely no intentions of ever using this service.

  

  Business Response

  Date: 05/05/2025

  We appreciate Mr. ***** reaching out via voicemail April 25, 2025 at 11:58 am.  The transcription of this voicemail is included. As you can see in the attached log, his message was received and responded to within the same day at 2:09 pm and a cancelation and refund was promptly issued.
  

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1, 2025, I received an email from ***************************************** host explaining my credit card had been charged with a membership renewal. I am not an active member nor did I authorize this charge. I canceled my membership in 2024 and was told by their representative that there is no auto renewal set on my account. I have been unable to resolve this through the email provided in the notice. I have not been able to contact a responsible party via their website. They do not seem to have an ********************************** a live chat even though I requested one through their message bot. This is not the first time this has happened with this company. In November 2024, they similarly charged my credit card without my authorization for a membership renewaleven though it was already canceled. I received a message back within 24 hours and within 48 hours that charge was reversed. I was assured at that time that this would never happen again. I am extremely disappointed that this company is doing this not once but twice to consumers such as myself, and that the primary customer base are senior citizens. I consider unauthorized charging of credit cards to renew cancelled memberships to be fraud. I also consider no clear method of resolving the problem through a customer service representative, a response to emails or live chat to be irresponsible and further evidence of fraud.I want this charge of $51 to be credited back to my account. I want the company to state in writing that they have deleted credit card information from their database as they have no authorization to use it ever.Secondly, I would like the BBB to open investigation as I am sure I am not the only one who has experienced this targeted fraud this company.

  

  Business Response

  Date: 05/05/2025

  We appreciate Ms. ****** reaching out to our Customer Experience Team and have been happy to help her obtain refunds and cancelations for our different products.  On November 11, 2024, Ms. ****** reached out with three different messages requesting a refund for her Harvest Hosts charge as seen in the attached log, and our team assisted her with locating her account and providing a cancelation and refund over the course of the next 12 hours. This charge was associated with an automatic renewal and the status log has no record of a cancelation outside of the cancelation completed by our agent on November 12, 2024.  Harvest Hosts recently acquired the **************** network.  In the data that we received from Escapees, Ms. ****** was listed as an active member and renewed on April 1, 2025 for Escapees only.  Ms. ****** reached out to our team to obtain a refund on April 11, 2025 and our agent assisted on the same day to provide a cancelation and refund.  
  
  
  

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we cancelled our account with both ********************** and Escapees over 2 years ago. They combined last year and for some reason autobilled us and started our account again. There is no phone number to contact anyone and sending both emails and messages to them have gone unanswered. I don't undesrstand why companies like this think they can start charging people without them noticing and then not give them a way to cancel this and receive a refund.

  

  Business Response

  Date: 05/05/2025

  We appreciate Ms. ****** reaching out via email on April 1st at 8:10 am.  As you can see in the attached log, her message was received and responded at 2:40 pm within the same day and a cancelation and refund was issued for her active Escapees membership.  Her Harvest Hosts membership cancelled on February 1, 2021 and was never reactivated. 
  

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to patronize this business 1-2 years ago when I was traveling. I tried calling, texting, messaging, chatting, voicemail and I could never get in touch with a real person. I was recently looking at app to see about deleting it, as I am no longer traveling. Harvest hosts took out $54.00 from bank account without my permission on 3/17/25. I want a refund and an apology from these people ! I hope you will be able to help me with this- thank you! ******* ******

  

  Business Response

  Date: 03/27/2025

  The customer was refunded and the subscription cancelled on March 19, 2025.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Harvest Host membership on 9/10/24. I was out of the window to receive a refund and I realize that but my issue is their auto-renew policy. They open the window for you to cancel auto- renew 1 day before it is due to renew. If you miss the opportunity to cancel it they charge you another year. I attempted to contact them in regards to this and told them I wanted my billing information deleted. They messaged me back later saying it was done yet when I logged back in it shows they still have my credit card info. It shouldnt still show up even if they say its removed from the system. No other company does that. I feel that what they are doing is a tactic to get your money because no other company I have ever had a subscription to has auto-renew open 1 day before it is supposed to renew. No other company does not allow you to delete you own credit card information. Essentially they are hoping you forget the day you have to cancel and miss the window so they can charge you again and then try somehow to get your money back . From the reviews on the ***** App store , you cant get your money back .

  Customer Answer

  Date: 12/27/2024

  I was within my window to receive a refund from Harvest Host and am awaiting that refund. I will be cancelling my account after the refund is processed and credited to my account .I have attached the email they sent. 
  So pending that , there should be no more issues.

  

  Business Response

  Date: 12/28/2024

  We appreciate the member's inquiry about i) how to turn off auto-renew; b) how to obtain a refund; and c) how to remove credit card information.  First, the auto-renew toggle is available at any time (i.e. all 365 days of the year) through self-service in the Manage Membership section of the website.  Screenshots of how a member can turn off auto-renew are attached, which, coincidentally, are also where he member would have navigated to see if a credit card was on file. Second, to obtain a refund, the member must request a refund within the first 90-days of service for which her request was made after 90-days passed, so no refund is due.  We encourage the member to use the program for the remainder of the annual subscription, at which time, the account will not be renewed.  Third, as mentioned above, the member may manage all of their details, including credit card information, in the Manage Membership section of the website.

  

  Business Response

  Date: 01/14/2025

  The account was refunded and cancelled on December 27, 2024.  See attached details.

• Initial Complaint

  Date:11/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my membership in July when I noticed harvest host went in my account and took $106.92. I have tried to get in touch with harvest host with out success. I don't think harvest host has live people working there, it's all automated. Proof that they don't care about the customer just there money.

  

  Business Response

  Date: 11/07/2024

  We appreciate Mr. **** reaching out.  We see he initiated a customer service ticket on July 15, 2024 indicating a technical issue; however he did not specify the issue.  After a long-period of not receiving a response from Mr. ***** the ticket was closed.  Also, on July 15, 2024, we see Mr. *** logged into his account and set the membership to non-renewing.  On November 5, 2024, Mr. *** left a voicemail on our customer service line and our agent returned his call on November 6, 2024 to assist with the refund.

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harvest Host charged my credit charge $109.20 I've never stayed at a Harvest Host ********* credit card was charged on 17 Oct 2024 in the amount of $109.20 I want my money returned back to my credit card and what ever account information they have on me closed APSP! ***** *** ******************** ********** What gives Harvest Host the right to charge my credit card. This is fraud

  

  Business Response

  Date: 10/18/2024

  We appreciate ***** reaching out.  We see they signed up for membership on October 14, 2023 (which included inputting their name and address) and completed a stay at Deluxe Brewing and Sinister Distilling, a Harvest Host (in ******, **) located just three hours away from ******* address on November *****, 2023.  We hope ***** enjoyed their stay.  Our customer service agent whom ***** spoke with yesterday issued a refund, despite this being well beyond our refund policy.  We wish ***** the best in their future RV travels.

  Customer Answer

  Date: 10/18/2024

  Complaint: 22437509
  
  I am rejecting this response because:  I've Never stayed at Any Harvest Host Location.  They need to get there fact straight!! Refund me my money ASAP and Stop saying things which are not true!
  
  Regards,
  
  ***** ***

  

  Business Response

  Date: 10/18/2024

  The refund was issued promptly yesterday.  There is no further action required. We suggest ***** research to find whom may have impersonated them, including signing up for our service and making a stay at one of our hosts, if it was not in fact, them.

  Customer Answer

  Date: 10/18/2024

  Complaint: 22437509
  
  I am rejecting this response because:  What vehicles stayed at one of your locations?  date/time/location?

  Shame on me because I didn't realize my credit card was used back in 2023.   Harvest Host is saying in their message that I Need to look into who used my credit card back in 2023.   Maybe Harvest Host should look into it also.  As I have stated I have never stayed at a Harvest Host.
  
  Regards,
  
  ***** ***

  

  Business Response

  Date: 10/21/2024

  As previously indicated, Mr. ***** was refunded.  At the time of signup, Mr. ******* address, credit card, and phone number was entered.  We also see Mr. ***** logged in, viewed 13 hosts, and completed one stay.  We have no further comments.

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel a Harvest Host membership that I have never used after seeing a charge on my AMEX When I try to contact an agent they do not reply online. When I call they hang up on me before anyone is on the line. I have left a message on their website. They automatically renew without my knowledge

  

  Business Response

  Date: 09/24/2024

  We appreciate Ms. ***** reaching out via voicemail and our online agent on Monday, September 23, 2024. As you can see in the attached log, her messages were received and responded to within the same day and a cancelation and refund was issued.

  Customer Answer

  Date: 09/24/2024

  from: **** ***** <****************************>
  to: *************************************************************************
  date: Sep 23, 2024, 6:49 PM
  subject: Complaint with Harvest Hosts

  #
  22325465
  Has been resolved. 
  They have discontinued my membership & given me a refund. 
  Thank you for your assistance. 
  
  **** *****

• Initial Complaint

  Date:09/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/5/2024, my credit card was charged the sum of $54.85 by "HARVEST HOSTS 970-361-3314 CO". I do NOT have an account with Harvest Hosts! I never have had an account with Harvest Hosts. I want my money back! I'm also concerned about how they got my credit card number and my name ... and WHY they would charge a credit card that has never been used with their organization before. This credit card account that was charged the $54.85 was opened just two years ago so someone in their organization is obviously stealing account numbers and charging to them illegally. I surely hope Harvet Hosts deals with this and fixes it. In the meantime, please refund my money ... $54.85.

  

  Business Response

  Date: 09/22/2024

  We appreciate Ms. ***'s outreach and are pleased to provide additional information and support for her to review so she may update her statement.

  In May 2021 (nearly three and a half years ago), Harvest Hosts acquired *********** Welcome.  Many public press releases, emails to members, updated Terms of Use and Privacy Policies, mobile app, our website, and general Google searches are available to the general public to confirm this information. Ms. *** was a legacy *********** ******* member.  We she the account was inactive for a while and then reactivated on September 5, 2023.  Since Ms. ***s originally joined *********** Welcome, our Company was required to register with the ******** ******* ****** to collect and remit GST/HST and PST which will explain the small price increase. In addition to Ms. ***s invoices, we have also provided her user profile details which include a copy of her self-uploaded travel trailer and tow vehicle and her recent stay requests.

  We hope this clears up any confusion she has and Ms. ***s will retract her statement and ask the BBB to not publish her comment.

  Customer Answer

  Date: 09/22/2024

  As Harvest Hosts states, my account went INACTIVE years ago.  Yet they have now charged me, just a few weeks ago, for another year without my permission.  I want that money back, I want a refund.

  Customer Answer

  Date: 09/22/2024

  Complaint: ********
  
  I am rejecting this response because, by their own statement, Harvest Hosts admitted that my account went INACTIVE years ago.  Yet they have charged me for a new year without my permission.  I want that money refunded and my account CLOSED.
  
  Regards,
  
  **** ***

  

  Business Response

  Date: 09/23/2024

  To be clear, Ms. ***s reactivated her on Sept. 5 2023, giving us a new card ending in ****.  Harvest Hosts does not, and did not, obtain her account information fraudulently.  Because she renewed her account, and the subscription has run for a full 12 months, no refund is due.

  Customer Answer

  Date: 09/23/2024

  In one response from Harvest Hosts, they admit my account is INACTIVE.  In the next response from them, they say that I reactivated my account.  Which is true?  I know which is true.  I do not have an account.  And yet they CHARGED MY CREDIT CARD.  And of course they say I had the current credit card back then, which I did not.

  Federal law requires, REQUIRES, that Harvest Hosts notify each account owner, before they charge their credit card, even people with an active account.  I received no such notification.
  

  I want my money back from this 9/5/24 charge (less than 30 days ago).  I have filed a complaint with my credit card company.  If I do not receive a refund from Harvest Host to this BBB report, I will be filing a complaint with the ********** State Secretary of State's office asking that Harvest Hosts not be allowed to do business in ********** State.  I will also be reporting this to the proper federal authorities.

  If I were a current customer with an active account, as Harvest Hosts says I am (which I am not), this is a really crappy way to treat people.
  

  Customer Answer

  Date: 09/25/2024

  Complaint: ********
  
  I am rejecting this response because Harvest Hosts admitted that my account was INACTIVE as of a number of years ago, and yet they now have charged my credit card with a new year of fees, without my permission, without contacting me.  That's illegal!  I want my money back.  I want that bogus charge refunded to me. 
  
  Regards,
  
  **** ***

  Customer Answer

  Date: 09/27/2024

  I am a member of ********, an RV organization.  Just a few days ago, all Escapee members were told that Harvest Hosts has taken over the ownership and administration of ********.  Hence, Harvest Hosts DID, with that change in ownership, they DID and DO have my current credit card information from that database of ********.  But still, I CANCELLED my account with Harvest Hosts three years ago.  They have no business using the ******** database to obtain my information and then place a charge against my credit care for the HARVEST HOSTS account, which I cancelled!

  I will now be cancelling my ******** account as well.  In the meantime, HARVEST HOSTS has/had no legal right to charge my credit card that was listed with ********.  I want a refund!
  

  

  Business Response

  Date: 09/27/2024

  We appreciate Ms. ***s note.  While it is public knowledge that Harvest Hosts acquired ******** in July 2024, the back office systems have not been integrated and the billing platforms run wholly separate.  There has been no comingling of credit card information nor will there be any use of individuals' credit cards to sign an individual up for unsubscribed products.  This claim is patently false and no refund will be issued.

  Again, we ask the BBB to expunge all of Ms. ***s claims as they are false, defamatory, and libelous.  

  Customer Answer

  Date: 09/27/2024

  Complaint: ********
  
  I am rejecting this response because they admitted here in writing that my account was INACTIVE, yet they charged my credit card without my permission and without advising me prior to the charge.
  
  Regards,
  
  **** ***

  Customer Answer

  Date: 09/28/2024

  As Harvest Hosts states very clearly, I was a member of *********** Welcome, NOT of Harvest Hosts.  They also state my membership in *********** ******* became inactive years ago.  Then Harvest Hosts took over *********** ******* ... and then, they claim, my membership was reactivated in September, 2023, which IT WAS NOT!  At least, not by me.  I have never had a membership in Harvest Hosts.  Now, in September, 2024, Harvests Hosts has charged my credit card for membership in Harvest Hosts without my permission and without notifying me as required by federal law.  I want that charge refunded and I want all information about me removed from their records.

  Thank you, BBB, for your assistance with this.
  

  Customer Answer

  Date: 10/13/2024

  Yes I have more information!!  Harvest Hosts refunded my money!!  But they aren't honest enough to post that on the BBB website.  Please post that on the BBB website.  If you want proof, I can send you my credit card statement AND emails from Harvest Hosts.  They lied to me ... and they are lying to you.

   

• Initial Complaint

  Date:09/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harvest Host deactivated my membership that goes until Oct 1, 2024. However, on Friday Sep 13th I went to make a reservation and found my account was suspended due to "unusual activity". I emailed Harvest Host at the email address on the notice on the website on Friday, Sep 13th, and asked to have my membership reactivated, and I have not had a response. On 9/17/23 I went into my Harvest Host Account and see that to reactive my account I am being asked to pay the full membership rate 2 weeks before my membership ends. I would like my account reactivated and to be paid for the days that it was not activated that I was not able to use the service I paid for.I have attached:- my membership card showing that the membership is valid until Oct 1, 2024 - webpage showing that HH is trying to charge me the full cost of membership to reactive my account - the webpage communication stated my membership was deactivated for "unusual activity," but no one from HH will tell me what was unusual activity nor respond to my email from 9/13/24 requesting reactivation

  

  Business Response

  Date: 09/17/2024

  We appreciate Ms. ****** comment and have issued a pro-rated refund for the remaining period of her membership.

  Customer Answer

  Date: 09/17/2024

  I have received a partial refund, but no explantion as to why my account is suspended.  I do not believe a business should suspend an account with a perfect review from hosts record for no reason. 

  I do believe this is retaliation for a concern I expressed on the Harvest Host website that the company is purposefully leaving businesses listed as Harvest Hosts on their website map to look they have far more hosts then the company actually has so that new customers see that far more ********************** are avaialble than actually contract with Harvest Host.
  

  I asked Harvest Host to remove business from the map that I had called and were told they left Harvest Host over a year prior to my inquiry to make a Harvest Host reservation wth them.  Harvest Host instead of replying to and addressing my concern suspended my paid membership and with current reservations approved disrupting my travel plans.  

  My complaint is not resolved. I want my membership reactivated as I followed all of the membership rules.

  

  Business Response

  Date: 09/17/2024

  Harvest Hosts Terms of Use allow the Company to remove a member for any reason or no reason.  Ms. ****** derogatory comments combined with an unusually high host viewing history relative to stays are indicative of scraping data and is a violation of our Terms and Code of Conduct and membership reinstatement is denied.  A copy of our Terms of Use may be found here: ***************************************************************; A copy of our Members' Code of Conduct, whereby Members acknowledge that inappropriate behavior may result in membership revocation may be found here: ************************************************************.

  Customer Answer

  Date: 09/17/2024

  Requested a copy of the Harvest Host terms and conditions that shows that they can remove a customer for any reason and did not receive a copy.

  Why are hosts allowed to look at customer reviews when the customer has not requested a stay at the host?

  I have no negative host reviews, so this is just retaliation for a negative ******** group comment that the company seem to be admitting is true since the company has no interest in looking into hosts on the map that are no longer particapting in harvest host.  The company is not conducting ethical business. 

  Customer Answer

  Date: 09/17/2024

  I see nothing in the terms and conditions saying a member can be removed for any reason.  I have no reviews that show any violations of the rules I have copied from the website below.

  I have been looking at a very large number of hosts because I am planning a 2 month trip from ************, ********, ******, ********, ****, **********, *****, *********, ********, ********, **********, ***********, **************, and ************* and states in between.  

  If the hosts I had looked at were all actually particpating in HH I would have made a large number of reservations; however, until opening a hosts information I cannot see what days and times the host businesses are open and have availabilty.  

  I have zero negative host reviews and I do not see anywhere a limit to how many hosts a customer can research in the website.  I do not have technical skills to use this information inappropriately.  

  Please have HH provide a review from a host that shows I violated the actual terms and conditions as I see zero terms or condition I have violated.  I have never been rejected by a host who showed availability,  I have communicated clearly with all hosts as late arrivals can happen due to traffic and accidents a customer cannot change, but never had an issue with a host.

  My issue is being relatiated against instead of HH actually looking into my concern about how many hosts are on the map that are not participating in HH.  

  Customer Answer

  Date: 09/22/2024

  As a Harvest Host participant for many years, I am concerned with the ethics of this business. 

  
  The actual explanation of why I have searched so many hosts is a two-month trip I have spent the last few months planning.  Harvest Host can see that the hosts researched matches the 2-month trip plan.  I have no ill intent with the searches.  Unfortunately, I have no reservations for most of the trip because so many hosts are listed on the map and no longer participate in Harvest Host.  Other hosts had business hours that did not work with my trip plan or offered items or services that I was not interested in purchasing.  
  I have zero negative host reviews because I have never violated any Harvest Host rules.

  
  The only reason Harvest Host canceled my plan is because I am a whistle-blower.  Harvest Host is an unethical company because they do not remove hosts that are no longer participating as a host.  This map is publicly available for businesses and new customers to see.  This gives the businesses and new customers a false sense of the number and locations of businesses participating as hosts.   Only after paying to join can a customer see if the host offers any available dates.  If I had not planned a two-month trip, I would likely not be aware of the quantity of misrepresentations on the Harvest Host map.

  
  Throughout this complaint process, Harvest Host has never once asked about what businesses are not longer participating so that the map could be appropriately updated to reflect the available hosts.  This proves that Harvest Host is purposefully keeping businesses on the map that are not participating in the program.  

  
  Harvest Host retaliated against a whistleblower, and this is the only reason for the company cancelling my membership. Harvest Host is selling a product that, in many cases, does not exist.
  

  
  

  Customer Answer

  Date: 09/26/2024

  Please close the case at not resolved due to Harvest Host not removing the businesses that no longer participate in the program from the map and this continuing to falsely advertise the locations of hosts.