ComplaintsforEastern Account System of Connecticut, Inc.

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Initial Complaint
07/22/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
March 2024 I proceeded to the local ******* svc office in **** ******* ** to return their internet modem & request a final itemized bill. Their equipment was returned and agreement for the final itemized bill was secured. A receipt reflecting retuned equipment and invoice agreement was procured at the moment. Seven weeks later & several calls after the bill arrived via ****. As suspected the invoice WAS NOT ITEMIZED AS REQUESTED & AGREED. The bill arrived reflecting an amount 3 times the normal svc charges. I immediately called ******* and advised them that I did not receive the itemized invoice as agreed. They stated invoices are not sent via **** when they just sent the incorrect one via ****. I called several times for the itemized invoice. NON WAS EVER SENT. Since May of 2024 I have received threatening correspondence from collection agencies demanding the fraudulent amount. I have disputed these correspondence with these collection companies. The last correspondence I received concerning this matter is part of multiple harassment of correspondence & phone calls from Eastern Account Systems. I advised them that I do not recognize they’re responsibility in this matter. I only recognize the financial responsibility to *******. Eastern Account Systems continues to harass via mail & phone calls after I expressly advised them to back off and only communicate with me via ****. The last harassment attempted by them was a correspondence including a copy of the same invoice sent by ******* unitemzed. A copy will be provided for your reference. The copy is the third corrrespondance of demands sent y me in response to Eastern Accounts Systems harassment. I demand cessation of the harassment and Eastern Account Systems involvement in this matter. Thank you for attention
Business response
07/22/2024
Eastern Account System sent you the validation provided by the original creditor. We have ceased all communications.
Customer response
07/23/2024

Complaint: ********

I am rejecting this response because:
As stated prior the validation provided is not an itemized invoice of charges demanded. What’s claimed is not what is owed. Why is ******* so afraid of providing the itemized invoice as agreed. The only reason is to commit fraud and utilize Eastern Account System as their proxy to do so. As stated to Eastern in my last correspondence. It is not my concern what they say. It is fraudulent. My business is with *******. As soon as ******* provides the agreed itemized invoice of charges I will contact *******, discuss the charges & pay the amount truly owed. As far as Eastern Account System is concerned I refuse to have any dealings with them. I do not owe them a cent. I do not owe them any explanation. I owe them absolutely NOTHING. No contracts or agreements were ever signed, con-scribed or reached between Eastern Account System & myself. They are an unknown entity utilized by ******* outside of the original service agreement following thru with ******* fraud. If they continue with their harassment or unfair & fraudulent collection process I will be forced to file in court to protect my interests against them & *******. This has become more than it should. ******* could have simply followed thru with our agreement, sent the itemized invoice and the tru charges owed would have been satisfied. Once again I dispute Eastern Account Systems validity or authority on this matter. They’re harassment and fraudulent practices are not recognized in this matter. They must remove themselves entirely and not pursue any further negative actions against me on *******’s behalf
******* *********
Initial Complaint
07/17/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am a victim of identity theft. I am writing to request that you block the following fraudulent information from mycredit report. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receiveany money, goods, or services as a result of identity theft. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
Business response
07/18/2024
Someone verifying your personal information spoke with two different representatives. The last conversation, this person advised the representative that the account was paid and equipment was returned. The call before, this person advised the representative they would handle this with ******* and ended the call. Payment was made to the original creditor and the account updated accordingly. It has been noted that you are disputing this account and will be reported to the bureaus as such. If this is indeed identity theft; per the original creditor:
Please go to the ID Theft site ****************************************************************** or “******** ID Theft” in their preferred search engine and review the ******** website for the most up-to-date info on required documentation.
Please fax or mail in Fraud Packets to the ******** Fraud Team. Please send the info to the Fraud team at the following:
- fax # for theft packet submissions (preferred method) - ###-###-####
- mailing address for theft packet submissions (alternate method):
******* Communications ATTN: Fraud Protection Team **** ****** ***** *** **** ******** ***** ** *****
Initial Complaint
07/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The supposed collection number never matched who they claimed to be collecting for. It has went to zero without me ever paying them. I would like it removed from my credit report
Business response
07/12/2024
A payment was made to the original creditor. The account was updated accurately. If you wish to discuss this in greater detail, to protect your privacy and for security purposes,Please contact [email protected]. Please provide your address and date of birth? If you prefer to speak with a representative, please call ###-###-####.
Customer response
07/13/2024

Complaint: ********

I am rejecting this response because it has not been removed from my credit report

Sincerely,

***** ********
Business response
07/15/2024
The account is reporting correctly based on the data provided. If you wish to discuss this in greater detail, to protect your privacy and for security purposes,Please contact [email protected]. Please provide your address and date of birth? If you prefer to speak with a representative, please call ###-###-####.
Customer response
07/15/2024

Complaint: ********

I am rejecting this response because: I wish to get it removed from my credit report. Employees at eastern account system said it is possible under the correct actions taken so I am wanting to either get those started or get it figured out

Sincerely,

***** ********
Initial Complaint
07/11/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I’m not liable for this debt with eastern account systems, I do not have a contract with the collection agency that’s trying to collect, they did not provide me with the original contract as requested
Customer response
07/11/2024
Wasn’t sure of he representatives name but they stated I owed a debt and I wasn’t aware of the account but offered me a pay to delete
Business response
07/11/2024
Your contract is with the original creditor, not Eastern Account System.
Eastern Account System is a third party collection agency that works on our client’s behalf.
All calls are recorded. This account has been paid in full. You spoke to a representative three times recently and was advised the account would update to paid in full, zero balance. The account is reporting correctly.
Customer response
07/11/2024
the first attempt I contacted the company the person who took my payment said once I pay in full it’s can be removed but they wasn’t able to do it, so I called in 3 more times to check after I paid, but I’m in the process of purchasing a home And I really need this account removed to qualify, I understand your company update to paid but for a good will adjustment can I please get this removed, my mortgage specialist told me a paid status want change my fico score, can the company accept this one time as a good will adjustment to please remove this account I’m begging you, your my last hope

Sincerely,

****** ********
Business response
07/11/2024
Eastern does not do pay for delete. I have made the exception and wish you the best of luck with your new home.
Customer response
07/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I really appreciate it, my family thanks you

Sincerely,

****** ********
Initial Complaint
07/08/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I recently did an investigation on my credit report and I noticed a terrible derogatory item being reported on my credit, by "Eastern Account System of Connecticut". It is inaccurate and false, as I've never had any business or dealing with such company. I have been attempting to communicate and amicably resolve this with this company that is currently defaming me and causing me great stress and depression, with no success. I have sent them a validation letter requesting them to validate the debt/claim, which was received by them on 05/9/2024 (**** certified tracking #: **********************). Please refer to the document named "***********Validation-letter" to review. They sent me, in return, what appears to be a “bill explanation” of sorts instead of providing me a purchase agreement signed by all parties and proof of license to collect in my state, for me to have verified this debt and their claim. They failed to honor my request for proper validation and continued their relentless efforts to collect, after I've specifically requested NOT TO. They continued with collection efforts by harassing me with incessant phone calls, payment demands, and consistent fraudulent reporting on my credit profile, after I had requested validation and for them to cease and desist their collection activities and communications. I sent a follow-up mail requesting that they rectify this, which was received by them on 05/31/24 (**** certified tracking #: **********************). Please refer to the document named "***********Validation-letter_2". It has been over 30 days, and they still have failed to cease and desist their collection activities and remove this from my credit report. They have continuously violated my rights and have caused me constant stress and depression, please help fix this.
Business response
07/08/2024
Validation of the debt owed was mailed to you on 5/14/2024; to the same address listed in this complaint. (five days after your original letter).
Initial Complaint
07/01/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was a victim of identity theft and fraud in 2018. Since the fraudulent activity occurred in which I had to appear in court I have had issues with my credit profile. I recently discovered a utility collection on my profile from EASTERN ACCOUNT SYSTEM Original creditor ********* *** ******** **** Account Number #***************** Balance past due $3575 This account does not belong to me, I have never lived in ********* ** nor have I ever established an account with the original creditor. In closed is proof of identity and proof of current residency.
Business response
07/01/2024
Per the original creditor, if this is indeed a case of identity theft:
File a police report - This must be filed stating that the account was setup without the debtor’s permission (and a copy provided to Eastern – fax/mail/email
Once a police report has been filed, you will need to file a fraud report with client
It is also required that the debtor have proof of residency during the time the account was active and in question and a copy of the debtor’s driver’s license or State ID
Initial Complaint
06/28/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with eastern account system I do not have a contract with EASTERN ACCOUNT SYSTEM they did not provide me with original contract as requested
Customer response
06/28/2024
I called the company on 4/18/2024 and requested the contract that I sign with them that I owe them this debt I waited months no response
Business response
07/01/2024
We have never heard from you.
Your contract is with the original creditor, ******* not Eastern Account System.
Eastern Account System is a third party collection agency that works on our client’s behalf. Eastern Account System sent notices allowing time to dispute, pay or validate the debt prior to credit reporting. At no time, correspondence was returned as undeliverable. Calls were also placed without a response.
Initial Complaint
06/25/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Eastern Account System. I do not have a collection with Eastern Account System. They did not provide me with the original contract as requested.
Customer response
06/25/2024
I have contacted them numerous times to verify that this debt belongs to me. Which I never got anything back nor was I provided with an original contract for this debt.
Business response
07/01/2024
Other than disputes made to the bureaus directly, we have never heard from you.
Your contract is with the original creditor, ******* not Eastern Account System.
Eastern Account System is a third party collection agency that works on our client’s behalf. Eastern Account System sent notices allowing time to dispute, pay or validate the debt prior to credit reporting. At no time, correspondence was returned as undeliverable. Calls were also placed without a response.
Initial Complaint
06/18/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a collections letter in May, 2024 from Eastern Accounts. I reached out on May 16th via online chat so I can retain a record of the conversation. I informed them that I do not agree to do business with them nor do I consent to any agreement to pay them anything. The person on the other end acknowledged and said "that is your right." It is now June 18th and I am finding a collections account on my credit report from them dated as being opened on April 22nd BEFORE I RECEIVED A LETTER! Again, I have not and will not agree to any services with this company.
Business response
06/18/2024
Eastern Account System is a third party collection agency that works on our client’s behalf. Your contract is with the original creditor, *******, not Eastern Account System. ******* placed the account in collections in April 2024. The total balance for services received is $110.21. Validation of the debt owed will be mailed today. Upon completion of payment in full within 30 days of validation being sent; we will request the account to be deleted from your credit reports. We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************
Customer response
06/18/2024

Complaint: ********

I am rejecting this response because:
I never entered into any agreement with Eastern Accounts. Per my previous interaction with Eastern Accounts on May 16, I do not agree to any services with Eastern Accounts for ANY services they claim to provide.

Sincerely,

***** ******
Initial Complaint
06/14/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
EASTERN ACCOUNT SYSTEM,*** **** **** ***** ********* ***** ** ***** - Posted an invalidated collection on my credit report June 14,2024. RE: VALIDATION OF ACCOUNT Account #: [Acct #] To Whom It May Concern, I neither affirm, nor deny this purported debt. You claim I owe your company [$]. This letter is being sent to you in response to an entry made on my Credit Report dated [date]. Please be advised that this is not a refusal to pay the debt, but a notice sent pursuant to the Fair Debt Collection Practices Act, 1: USC 1692g Sec 809 (b) that your claim that I owe you money is disputed, and validation is requested. Under the Fair Debt Collections Practices Act, I have the right to request validation of the debt you say I owe you. I am requesting proof that I am the correct party, and there is some contractual obligation which is binding on me to pay this debt. This is NOT a request for “verification” via E-Oscar or proof of my mailing address, but a request for VALIDATION made pursuant to the above named Title and Section of the Fair Debt Collection Practices Act. - Reporting inaccurate and unsubstantiated information to a credit reporting agency may constitute fraud under federal law. Compliance with this request is required under the laws of state and federal statutes. Debt validation includes the following: Who was the original creditor on this account, and what was the account number? What was the original amount owed? Please provide a complete payment history, starting with the original creditor. Please provide me documentation that indicates that I agreed to pay someone this sum of money. What was the original date of delinquency for this account? Agreement that grants you the authority to collect on this alleged debt, or proof of acquisition by assignment. What did you pay for this account, and how did you calculate the current amount owed? Fair Credit Reporting Act states while this item is being investigated you must remove you claim.
Business response
06/14/2024
You spoke to a representative prior to filing this complaint. A bill/validation was requested from the original creditor per your conversation.
Eastern Account System is a third party collection agency that works on our client’s behalf. ****** ************ placed the account in collections in April 2024 for service provided through November 2021. The total balance owed is $10,068.37. Eastern Account System did send notices allowing time to dispute, pay or validate the debt prior to credit reporting to you to the same address you verified when speaking to the representative. At no time was the correspondence returned as undeliverable.
The account did not credit report until June 2024; approximately 60 days later.
Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy. We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

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