Business Profile
Collections Agencies
Eastern Account System of Connecticut, Inc.This business is NOT BBB Accredited.
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Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/06/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have an agreement with ********. Eastern has no permission to bill me, and I need the information removed from my credit report.Business response
01/20/2025
Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Your permission is not required to collect on a debt owed or report it to the bureaus.Business response
01/20/2025
I show on my end, a response was provided on 1/6/24.Initial Complaint
01/03/2025
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a letter from Eastern Account System of Connecticut, Inc. on December 26, 2024 stating that because I didn't respond to the first letter they sent me, they reported my account to a credit bureau. I did speak with a representative from their company on the phone. I explained my entire situation to the man about how I don't actually owe ******** any money and that I did return the equipment they are saying I didn't return. I told the representative from Eastern Account System of Connecticut, Inc that I even have a receipt showing I returned it. Based on the information I told him, he told me he would be returning my account to ******** for them to review. So it is unacceptable that Eastern Account System of Connecticut, Inc. would say I did not communicate with them. And it is even more unacceptable for them to have reported my account to a credit bureau. I am requesting that Eastern Account System of Connecticut, Inc. get the correction made to the credit bureau immediately. I'm attaching my receipt showing that I returned the equipment in question. I also have an open complaint with the BBB against ********.Business response
01/03/2025
Your dispute has been forwarded to the original creditor. We have ceased all future communications including credit reporting.
Follow up with the original creditor may be required.Customer response
01/03/2025
Complaint: ********
I am rejecting this response because I want clarification on the following questions/expectations I have:~ I expect Eastern Account System of Connecticut, Inc. to remove the mark/blemish on my credit report since they are the company that put it there.
~has this occurred?
~how long will it take for the information to be corrected on my credit report?
~Once my credit report has been corrected by Eastern Account System of Connecticut, Inc. I want confirmation that my account has been removed from Eastern and sent back to ********. Eastern Account System of Connecticut, Inc. already told me once they sent my account back to ******** and that was not correct information.
Sincerely,
******** *******Business response
01/03/2025
Per previous response: We have ceased all future communications including credit reporting.Customer response
01/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My credit report has been amended and the incident has been taken off my credit report. Thank you!
Sincerely,
******** *******Initial Complaint
01/03/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for the debt with ***. I do not have a contract with Eastern Account Systems, they did not provide me with the original contract as I requested.Customer response
01/03/2025
On 6.10.2024 I sent Eastern Account Systems a letter requesting the original contract as validation that I in fact owed them and they had authority to report this information on my credit report. I requested validation to be sent in 30 days of receipt of the letter and they have not responded. I have attached tracking info from the **** as proof of mailing and receipt. They are no reporting inaccurate information and I have requesting that it be removed as it is in violation of my credit reporting rights under **** **** * ****.Business response
01/06/2025
Eastern Account System is a third-party collection agency that works on
our client’s behalf. Your contract is with the original creditor, not
Eastern Account System. We do not own or purchase any debt. Other than a
dispute made to the bureaus directly, we have not heard from you.Initial Complaint
12/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I reviewed my Consumer Reports and noticed that there was an inaccurate account(s) on my credit report. EASTERN ACCOUNT- 000000XXXXXXXXXXX EASTERN ACCOUNT- 000000XXXXXXXXXXX \ ****** ** **** ************ ********* ******* ***** ********** ********* ******* ***** ********** Consumer Reporting Agencies have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with Maximum Accuracy. I contacted ******** and asked them to investigate and remove the inaccurate account from my consumer report that they are illegally reporting and I requested specifically the alleged original application bearing my signature they have not been able to provide such proof to me. This is a violation of the Fair Credit Reporting Act, and this disputed item may not appear on my credit report if it cannot be supported by any evidence or proof.Business response
12/30/2024
Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt.
Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy.
*** placed an two accounts in collections May2023 with a $838.16 total balance owed for service provided through February 2023. The service address was @ **** ****** ***** *** *** **** ******** *** The account was disconnected for nonpayment.
Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting. At no time were the notices returned undeliverable. The account did not credit report until approximately sixty days later. Additional notices and calls were also placed, without a response. Other than disputes made to the credit bureaus, we did not hear from you.
Validation of the debt owed has been requested and will be sent to you
We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************Initial Complaint
12/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Eastern Account Systems placed a collection file on my credit report in September 2024. This account was paid in full directly to ***************. This was to be pulled back to *******, thus EAS should remove from my credit report.Business response
12/30/2024
******* placed an account in collections September 2024 with a $310.71 balance owed for service that began January2020 through February 2024. The service address was @ *** ********* ** ************ ***
The account was placed with another agency prior to Eastern Account System.
Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting to the same address you have listed here in your complaint. At no time were the notices returned undeliverable. The account did not credit report until approximately sixty days later. Additional notices and calls were also placed, without a response. we did not hear from you.
Validation of the debt owed has been requested and will be sent to you
We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************Customer response
12/30/2024
Complaint: ********
I am rejecting this response because I provided an image showing $0 owed on the account. I also moved and am at a new address as of February 2024. I can provide information showing move. I spoke with ******* who stated the account was paid and they would pull the account from EAS which would cause it to be removed from my credit report.
Sincerely,
******* ******Business response
12/31/2024
You just made the payment on 12/27/24 directly to the client. You did not allow time for systems to update. The account now has a zero balance and will report to the bureaus accordingly.Customer response
12/31/2024
Complaint: ********
I am rejecting this response because the account should be pulled from the credit bureau as ******* confirmed this was resolved with them.
Since EAS has no interest and had no dealing with these account, as it has been handled directly with *******, and nothing was paid to EAS, they should not be reporting any accounts on my credit reports.
Sincerely,
******* ******Initial Complaint
12/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Eastern Account Systems added negative report to my credit report and is requesting money to settle a debt disputeBusiness response
12/26/2024
To accurately locate the accounts in question and due to the nature of the bill and to protect your privacy, Please email *********************************** Please include:
Your address:
Your date of birth:
Original Creditor:
The EAS account number, if you have itInitial Complaint
12/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This derogatory/ infraction that has appeared on my credit Report is an error from the original biller ******* ***** *************** **** This small amount of money has impacted my credit rating and has impacted my credit worthiness at the most critical time in my life and in my current business endeavors. I already contacted ******* ***** ************** *** dba, ******* three times regarding this error and they have assured me that it was already corrected in their system. This derogatory mark is still showing on all three of my credit reporting agencies. Please remove immediatelyBusiness response
12/26/2024
Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy. Eastern Account System is a third-party collection agency that works on our client’s behalf. We do not own or purchase any debt. We cannot adjust or alter the balance owed in anyway.
******* placed an account in collections September 2024 with a $200.29 balance owed for service that began December 2017 through June 2024. The service address was the same address you have listed here.
Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting to the same address you have listed here in your complaint. At no time were the notices returned undeliverable. The account did not credit report until approximately sixty days later. Additional notices and calls were also placed, without a response. Prior to December 11,2024 we did not hear from you. You called stating that your credit was being affected and hung up on the agent.
Validation of the debt owed has been sent to you.
We do have several different payment options, you can pay over the phone (**************), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************Customer response
12/30/2024
Complaint: ********
I am rejecting this response because: once again i spoke to your three of your agents after I spoke to ******* 3 times regarding taken this unpaid balance off my credit report because it was in error. I am still with ******* with a new account which was there new program that they offered to me in replacement of the old one. They in error kept billing me for both account at the same time. They said they fixed the bill and balance is 0.
Sincerely,
********* ******Business response
12/30/2024
All calls are recorded and or monitored.
Eastern does not do “pay for delete”;this violates our contract with the credit bureaus if we remove entries without just cause.
Customer response
12/30/2024
Complaint: ********
I am rejecting this response because i a requesting the audio of the last conversation when I spoke with your last agent. Since you stated I hung up on them.
Sincerely,
********* ******Initial Complaint
12/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have no idea why this company is on my collections post on my credit score. It just has 2 posts for $266 and $251 They have lowered my credit score significantly.Business response
12/20/2024
*** placed two accounts in collections January 2021 with a $266.28 balance owed for service through September 2020 and $251.45 for unreturned equipment.
Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting to the same address you have listed here in your complaint. At no time were the notices returned undeliverable. The account did not credit report until approximately sixty days later. Additional notices and calls were also placed, without a response. We have never heard from you.
We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************Initial Complaint
12/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Re: Account Number 00000000038425104 Debt Validation Request (Pre-Litigation Notice) this debt us not valid and it is stoppoing me from getting a home. This serves as my notice that If I am denied my home because of this debt. I will sue to recover all monetary damagesBusiness response
12/17/2024
Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt.
Eastern Account System is a third-party collection agency that works on our client’s behalf.
Frontier placed an account in collections July 2024 with a $311.88 balance owed for service that began 12/30/13 through 4/10/24. The billing address was * **** *** ** * ********* ***
Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting to the same address you have listed here in your complaint. At no time were the notices returned undeliverable. The account did not credit report until approximately sixty days later. Additional notices and calls were also placed, without a response. Other than a dispute made to the bureaus, we never heard from you.
Validation of the debt owed has been requested and will be sent to you
We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************Initial Complaint
12/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debit, i do not have a contract with Eastern Account System, they did not provide me with the original contract as i requested.Business response
12/16/2024
We spoke to you about this debt on several occasions, you stated you were unable to pay. Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt.
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Customer Complaints Summary
366 total complaints in the last 3 years.
162 complaints closed in the last 12 months.
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