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Business Profile

Collections Agencies

Eastern Account System of Connecticut, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 408 total complaints in the last 3 years.
  • 188 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/10/2025 i settled a disputed debt collection with Eastern Account Systems under the assurance that the matter would be resolved and removed from my credit report. After paying the settled amount they have neither removed the report nor closed the account claiming I owe $127

    Business Response

    Date: 03/28/2025

    A request was made to have the account removed from your credit. You were advised of this yesterday, 3/27/25. Allow time for the bureaus to update your records.

    Customer Answer

    Date: 04/07/2025

    I was waiting on confirmation. The the company had I actually followed through. I've received that confirmation.And I am satisfied with the resolution

  • Initial Complaint

    Date:03/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly don’t get why EASTERNACCOS is reporting this debt under my name because I don’t owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didn’t even bother to provide it. It’s frustrating because this is hurting my credit for no reason, and it’s just not fair. How can they just put something on my report without any proof? Account No: **** Amount Disputed: $453

    Business Response

    Date: 03/27/2025

    Prior to this complaint, we have never heard from you. Eastern Account System is a third-party collection agency that works on our client’s behalf.  The account has been recalled by the original creditor. We are no longer handling this account.
    Please follow up with the original creditor directly. Please allow time for the bureaus to update the credit reports.

  • Initial Complaint

    Date:03/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom it may concern, This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. ******** ***** *** **** ****** ********* **** ** ****** * ***** I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

    Business Response

    Date: 03/27/2025

    Wow! placed an account in collections in February 2024. Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting. At no time were the notices returned undeliverable. The notice was sent without a response. The account was just recently paid - 3/13/25.   Eastern does not do “pay for delete”;this violates our contract with the credit bureaus if we remove entries without just cause. You were advised when paying, it would update to paid in full/0 balance - not deleted.

  • Initial Complaint

    Date:03/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 11 ********, I do not have a contract with EASTERNACCOS , they did not provide me with the original contract as i requested.

    Business Response

    Date: 03/27/2025

    Prior to this complaint, we have never heard from you. Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Your permission is not required to report a debt owed to the bureaus.

  • Initial Complaint

    Date:03/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Demand for Immediate Investigation and Removal of Inaccurate Items Under **** * *** *** ****** * ****** To Whom It May Concern, I am writing to formally dispute the following inaccurate, unverifiable, and outdated information appearing on my credit report. ***** *** **** ****** ********* *** ****** *** ** ****** * ***** I am requesting the immediate investigation and deletion inaccurate, incomplete, and/or unverifiable. According to **** * **** the burden of proof lies with the credit reporting agency and data furnisher to verify the accuracy of this information. If the items cannot be 100% verified with a legally binding contract that bears my signature, they must be deleted immediately. Additionally, under **** * ***, data furnishers are required to provide accurate reporting. If they fail to comply within 30 days, they are in violation of federal law,

    Business Response

    Date: 03/27/2025

    Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency that works on our client’s behalf. ******* placed an account in collections in December 2024 with a $806.17 balance owed for service provided that began in October 2023 through June 2024.
    The service address was *** ***** *** *** *  ***** ******* *** The last payment was made prior to disconnect and the final prorated bill being generated.  The account was disconnected for non payment
    This account was also placed with another agency prior to Eastern Account System
    Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting. At no time were the notices returned undeliverable. The notice was sent without a response.
    Validation of the debt owed will be sent to you.
    We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

  • Initial Complaint

    Date:03/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly don’t get why EASTERN ACCOUNT SYSTEM is reporting this debt under my name because I don’t owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didn’t even bother to provide it. It’s frustrating because this is hurting my credit for no reason, and it’s just not fair. How can they just put something on my report without any proof? Account No: ************* Amount Disputed: $ 482

    Business Response

    Date: 03/27/2025

    Other than a dispute made to the credit bureaus directly, we have never heard from you.
    Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Your permission is not required to report a debt owed to the bureaus. ******* placed an account in collections in December 2024 with a $481.80 balance owed for service provided that began in April 2021 through June 2024.
    The service address was the same that you have listed here. The last payment was made prior to disconnect and the final prorated bill being generated.  The account was disconnected for non payment
    This account was also placed with another agency prior to Eastern Account System
    Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting. At no time were the notices returned undeliverable. The notice was sent without a response. We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

  • Initial Complaint

    Date:03/26/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* ******. I do not have a contract with Eastern Account System. They did not provide me with the original contract as I requested.

    Business Response

    Date: 03/26/2025

    Prior to this complaint, we have never heard from you. Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. Your permission is not required to report a debt owed to the bureaus. We do not own or purchase any debt.

  • Initial Complaint

    Date:03/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* ***** ***** *******. I do not have a contract with EASTERN ACCOUNT SYSTEM. They did not provide me with the original contract as requested.

    Business Response

    Date: 03/25/2025

    Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt.

  • Initial Complaint

    Date:03/24/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly don’t get why EASTERN ACCOUNT SYSTEM is reporting this debt under my name because I don’t owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didn’t even bother to provide it. It’s frustrating because this is hurting my credit for no reason, and it’s just not fair. How can they just put something on my report without any proof? Account No: **** Amount Disputed: $1945

    Business Response

    Date: 03/24/2025

    Prior to this complaint, we have never heard from you. Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Your permission is not required to report a debt owed to the bureaus.   The account has been recalled by the original creditor. We are no longer handling this account.
    Please follow up with the original creditor directly.

  • Initial Complaint

    Date:03/20/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly don’t get why EASTERNACCOS is reporting this debt under my name because I don’t owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didn’t even bother to provide it. It’s frustrating because this is hurting my credit for no reason, and it’s just not fair. How can they just put something on my report without any proof? Account No: **** Amount Disputed: $311

    Business Response

    Date: 03/20/2025

    Other than disputes made directly to the credit bureaus, we have never heard from you. Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Your permission is not required to report a debt owed to the bureaus.   ******** placed an account in collections January 2024 with a total $311.12 balance owed for service provided and unreturned equipment. Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting. At no time were the notices returned undeliverable. The notice was sent without a response.
    Validation of the debt owed will be sent to you.
    We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

Eastern Account System of Connecticut, Inc. is NOT a BBB Accredited Business.

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