Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received a letter from your company stating I owe a debt for the following account: *** ********* Account Number: ******** I am formally disputing this debt. The letter was dated within the last 30 days, and under the **** **** ********** ********* *** (*****) and **** ****** ********* *** (****), I have the right to request proper validation of this account. Please confirm that I actually owe this debt and provide all supporting documentation (** *** **** **** * ** **** **** * *****). If needed, contact the original creditor to get the correct info. Until you can verify this debt, I am requesting that you stop all collection activity and do not report this to any credit reporting agencies. If it’s already been reported, you must update the report to show it's disputed or have it removed until the matter is resolved. If you can’t validate the debt, please send written confirmation that it has been removed and will not be reported. If you believe the debt is valid, then I expect full proof—like a signed agreement, billing records, and payment history—to show I’m responsible. Also, please do not contact my employer, family, friends, or neighbors. I do not want to be contacted by phone at home or work. All communication must be in writing. Please confirm that you’ve received this notice within 14 days.

  Business Response

  Date: 04/15/2025

  Eastern Account System sent a notice on 1/31/25 allowing time to dispute, pay or validate the debt prior to credit reporting to the same address you have listed here. At no time were the notices returned undeliverable. The notice was sent without a response. ***! placed an account in collections in January 2025 with a $495 balance owed for unreturned *********.Validation of the debt owed has been requested and will be sent to you.

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******* cable communications . I do not have a contract with Eastern Account Systems. The did not provide me with the original contract as I requested

  Business Response

  Date: 04/14/2025

  Prior to this complaint, we have never heard from you.
  Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy.
  Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Your permission is not required to report a debt owed to the bureaus.

  Customer Answer

  Date: 04/17/2025

  
  Complaint: ********
  
  I am rejecting this response because:You claim this is the first time hearing from me, but I tried to work with the Original Creditor directly and never received ANY written notice , email or phone call from Eastern prior to this being reported to my credit. Before you reported to my credit , I never heard from you all !!!! This violates ***** *****, and I have now I must escalate this matter due to lack of compliance !
  
  
  
  

  Business Response

  Date: 04/17/2025

  Eastern Account System is not the original creditor. Prior to this complaint, we did not hear from you. We are not *******.  Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Your permission is not required to report a debt owed to the bureaus.
  

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Eastern Account System INC , I do not have a contract with Eastern Account System INC, they did not provide me with the original contract as I requested.

  Business Response

  Date: 04/14/2025

  Prior to this complaint, we have never heard from you.
  Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy.
  Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Your permission is not required to report a debt owed to the bureaus.

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Eastern Account Systems for reporting an inaccurate and unverified debt to the major credit reporting agencies, specifically ******* and **********, which has significantly harmed my credit profile. I have no knowledge of this alleged account, and I have disputed it several times with the credit bureaus, yet Eastern Account Systems continues to report it without providing proper verification. This is a clear violation of several federal consumer protection laws, including: **** ****** ********* *** ****** * ** ****** * ********* Requires furnishers of information to ensure maximum possible accuracy in reporting. Eastern Account Systems has failed to comply with this. **** * ** ****** * ********: Requires a reasonable reinvestigation after a consumer dispute. Despite several disputes, no meaningful investigation has taken place. **** – 15 U.S.C. § 1681c: Prohibits the reporting of outdated or unverified information. **** **** ********** ********* *** ******* * ** ****** * *****: Requires debt collectors to provide verification of debt upon request within 30 days. Eastern Account Systems has failed to provide any validation or documentation confirming the debt’s existence. ***** * ** ****** * ********: Prohibits reporting information that is known or should be known to be false. I have requested in writing that they provide verification of the debt, and they have either failed to respond or continued to report without proper proof. As a result, my credit score has been negatively affected, and I have been denied financial opportunities due to inaccurate information that this company refuses to correct.

  Business Response

  Date: 04/11/2025

  You sent a letter, which was received on March 31 - the letter states you dispute the debt and requested that all communication cease. Validation was not requested.  Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy. ******* placed an account in collections in March 2024 with a $752.42 balance owed for service provided that began in July 2022 through October 2023.
  The service address was ***** ******* **  ****** **** **.  The account was disconnected for non payment.  The last payment was made prior to disconnect and the final prorated bill being generated.  
  This account was also placed with another agency prior to Eastern Account System
  Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting to the same address you have listed here. At no time were the notices returned undeliverable. The notice was sent without a response.
  Validation of the debt owed will be sent to you. Other than validation, all communications have ceased per your request.
  We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

  Business Response

  Date: 04/11/2025

  You sent a letter, which was received on March 31 - the letter states you dispute the debt and requested that all communication cease. Validation was not requested.  Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy. ******* placed an account in collections in March 2024 with a $752.42 balance owed for service provided that began in July 2022 through October 2023.
  The service address was ***** ******* **  ****** **** **.  The account was disconnected for non payment.  The last payment was made prior to disconnect and the final prorated bill being generated.  
  This account was also placed with another agency prior to Eastern Account System
  Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting to the same address you have listed here. At no time were the notices returned undeliverable. The notice was sent without a response.
  Validation of the debt owed will be sent to you. Other than validation, all communications have ceased per your request.
  We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

  Customer Answer

  Date: 04/14/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  
  This is my formal response to the recent communication submitted by Eastern Account System, Inc., in which they allege that they are authorized to collect a debt on behalf of *******. I categorically reject this claim.
  1. No Prior Notification or Verification Provided
  I have never received any communication—written, verbal, or otherwise—from Eastern Account System prior to the derogatory tradeline appearing on my credit report. Under the **** **** ********** ********* *** ******** ** ****** * ********* a debt collector must send a written notice within five days of initial communication containing the amount of the debt, the name of the original creditor, and a statement of the consumer’s rights to dispute the debt. Eastern Account System has never provided this notice, violating federal law.
  2. Failure to Verify the Alleged Debt
  Upon learning of this account, I disputed the accuracy of the claim with the credit reporting agencies. According to the **** ****** ********* *** ******* ** ****** * *******), any disputed information must be verified, or it must be deleted from the consumer’s credit file. To date, Eastern Account System has not provided any verifiable documentation—including a signed contract or original account records from *******—that proves a legitimate debt exists or that they have the legal authority to collect it.
  3. Reporting Unverified Information Is a Violation
  By continuing to report this unverified debt to the credit bureaus, Eastern Account System is in violation of ** ****** * ********* which requires consumer reporting agencies and furnishers of data to ensure maximum possible accuracy. Inaccurate, false, or unverifiable information must be removed.
  Furthermore, ** ****** * ******** prohibits a debt collector from communicating false credit information, including failure to mark a disputed debt as disputed. I have previously disputed this debt with the bureaus, yet Eastern Account System continues to report it, likely without such a designation.
  4. Cease and Desist – Prohibited Contact Moving Forward
  ******** ** ** ****** * *****(** ** *** *****, I now demand that Eastern Account System immediately cease all communication with me regarding this alleged debt and refrain from reporting or furnishing any further information to any credit bureau.
  Any future contact or reporting will be considered a willful violation of federal law, and I reserve the right to file complaints with the ******* ***** ********** *****, the ******** ********* ********** ****** *****), and take legal action under the **** and ***** for statutory and actual damages.
  
  
  
  Requested Resolution:
  · 
  Immediate and permanent removal of any negative tradeline associated with this alleged debt from all credit reporting agencies (********, *******, and **********).
  · 
  · 
  A written guarantee that Eastern Account System will cease all contact and collection efforts, and that no further negative reporting will be made regarding this account.
  · 
  · 
  Written acknowledgment that no verified debt documentation exists between myself and *******, or between myself and Eastern Account System.
  · 
  
  Sincerely,
  
  ********* *********

  Customer Answer

  Date: 04/14/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  
  This is my formal response to the recent communication submitted by Eastern Account System, Inc., in which they allege that they are authorized to collect a debt on behalf of *******. I categorically reject this claim.
  1. No Prior Notification or Verification Provided
  I have never received any communication—written, verbal, or otherwise—from Eastern Account System prior to the derogatory tradeline appearing on my credit report. Under the **** **** ********** ********* *** ******** ** ****** * ********* a debt collector must send a written notice within five days of initial communication containing the amount of the debt, the name of the original creditor, and a statement of the consumer’s rights to dispute the debt. Eastern Account System has never provided this notice, violating federal law.
  2. Failure to Verify the Alleged Debt
  Upon learning of this account, I disputed the accuracy of the claim with the credit reporting agencies. According to the **** ****** ********* *** ******* ** ****** * *******), any disputed information must be verified, or it must be deleted from the consumer’s credit file. To date, Eastern Account System has not provided any verifiable documentation—including a signed contract or original account records from *******—that proves a legitimate debt exists or that they have the legal authority to collect it.
  3. Reporting Unverified Information Is a Violation
  By continuing to report this unverified debt to the credit bureaus, Eastern Account System is in violation of ** ****** * ********* which requires consumer reporting agencies and furnishers of data to ensure maximum possible accuracy. Inaccurate, false, or unverifiable information must be removed.
  Furthermore, ** ****** * ******** prohibits a debt collector from communicating false credit information, including failure to mark a disputed debt as disputed. I have previously disputed this debt with the bureaus, yet Eastern Account System continues to report it, likely without such a designation.
  4. Cease and Desist – Prohibited Contact Moving Forward
  ******** ** ** ****** * *****(** ** *** *****, I now demand that Eastern Account System immediately cease all communication with me regarding this alleged debt and refrain from reporting or furnishing any further information to any credit bureau.
  Any future contact or reporting will be considered a willful violation of federal law, and I reserve the right to file complaints with the ******* ***** ********** *****, the ******** ********* ********** ****** *****), and take legal action under the **** and ***** for statutory and actual damages.
  
  
  
  Requested Resolution:
  · 
  Immediate and permanent removal of any negative tradeline associated with this alleged debt from all credit reporting agencies (********, *******, and **********).
  · 
  · 
  A written guarantee that Eastern Account System will cease all contact and collection efforts, and that no further negative reporting will be made regarding this account.
  · 
  · 
  Written acknowledgment that no verified debt documentation exists between myself and *******, or between myself and Eastern Account System.
  · 
  
  Sincerely,
  
  ********* *********

  Business Response

  Date: 04/15/2025

  Per my previous response, all communications ceased per your request.Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting to the same address you have listed here. At no time were the notices returned undeliverable. The notice was sent without a response. Notice was sent 4/1/24 and another 5/31/24. In July 2024, you offered to settle the account for one dollar. Communications ceased then. You also disputed the account through the credit bureaus several times. Validation of the debt owed was sent to you 4/11/25 in response to your complaint. Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Your permission is not required to report a debt owed to the bureaus.
  

  Business Response

  Date: 04/15/2025

  Per my previous response, all communications ceased per your request.Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting to the same address you have listed here. At no time were the notices returned undeliverable. The notice was sent without a response. Notice was sent 4/1/24 and another 5/31/24. In July 2024, you offered to settle the account for one dollar. Communications ceased then. You also disputed the account through the credit bureaus several times. Validation of the debt owed was sent to you 4/11/25 in response to your complaint. Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Your permission is not required to report a debt owed to the bureaus.
  

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ******* ***** ******** ** ************ ** ***** April 9, 2024 To: Better Business Bureau (BBB) **Complaint Against:** EASTERN ACCOUNT SYSTEM **Address:** *** **** ***** *** *********** ** ***** **Account Number:** 000000XXXXXXXXXXX **Description of Issue:** This $570 collection (reported since 04/07/2021) is invalid because: - No verification documents provided - No proof of debt ownership - Original creditor ******** never contacted me **Desired Resolution:** Permanent removal from credit reports. Sincerely, **** ******* ********************** ###-###-####

  Business Response

  Date: 04/10/2025

  The account was placed in 2021, we have never heard from you prior to this complaint.The account has recently been recalled by the original creditor. We are no longer handling this account.
  Please follow up with the original creditor directly. Please allow time for the bureaus to update your report.

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** ******. ***: **********. ***: ****. Partial account number: 000000XXXXXXXXXXX. Date opened: Dec 26, 2024. Original creditor: ******* ***** **************. Balance: $899. Your company is attempting to collect a debt. I dispute that debt and I refuse to pay it. Any prior authorization you may have had to call me is hereby revoked. In addition, my employer prohibits me from receiving your communications at work. Moreover, I filed a dispute with the credit bureaus as NOT MINE.

  Business Response

  Date: 04/10/2025

  Per your request all communications have ceased. The account will be reported as a disputed account.  If this is indeed a case of identity theft, oer the original creditor: To resolve your issue, please click on the following link:    ****************************************
  You may also call ###-###-####.
  Please access one of these resources to validate your claim.

  Customer Answer

  Date: 04/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern, I am writing to express my deep concern regarding several unauthorized account with EASTERNACCOS Account number: **** Account balance: $173.00 , which I have been unable to resolve directly with them. I have discovered that accounts have been opened in my name without my knowledge, consent, or authorization. This fraudulent activity is not only a violation of my privacy, but it has also caused significant distress. I expect immediate action to rectify this issue. I am requesting that the Better Business Bureau assist in removing this account from my credit reports. I have attached copies of relevant documents, including my driver's license proof of address, copy of my social security card a cover letter and the my credit report, to support my case. I kindly ask for your assistance in facilitating a resolution to this matter. Please let me know if you require any further details or documentation. Thank you for your attention to this complaint. I look forward to your response and to a prompt resolution.

  Business Response

  Date: 04/09/2025

  Prior to this complaint, we have never heard from you.
  ******** placed an account in collections in October 2024 with a $357.50 balance owed for service provided that began in April 203 through August 2024. 
  The service address was the same that you listed here in this complaint.  
  Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting to the same address you have listed here. At no time were the notices returned undeliverable. The notice was sent without a response.  Additional notices were sent as well as calls; there was not a response.
  We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

  Per the original creditor, if this is indeed a case of identity theft:
  File a police report - This must be filed stating that the account was setup without the debtor’s permission (and a copy provided to Eastern – fax/mail/email)
  Once a police report has been filed, you will need to file a fraud report with client
  It is also required that the debtor have proof of residency during the time the account was active and in question and a copy of the debtor’s driver’s license or State ID

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Eastern Account System & ******** for their persistent failure to address my disputes concerning inaccurate and unverifiable information on my credit report. Despite multiple attempts to rectify these issues directly with the agency, they have neither responded adequately nor taken corrective action. I seek the BBB's assistance in facilitating the resolution of the following matters: The credit report in question includes the following collection accounts, which I dispute on the grounds of lacking proper validation: Account Number:***************** Issue: I have not received any documentation substantiating this debt. Eastern Account System is a collection agency that purchases or services past-due debts from creditors **** ****** ********* *** ****** * *********: Consumers have the right to request all information in their credit file.? **** * ******: Credit reporting agencies must investigate disputed information and correct or delete inaccuracies within 30 days.? **** **** ********** ********* *** ******* * ******* Debt collectors must cease collection activities until they provide proper validation of the debt. Despite my prior written disputes sent via certified mail on 12/9/2024 and 2/27/2025, has failed to provide the required validation or correct the inaccuracies within the 30-day period mandated by **** * ******.?

  Business Response

  Date: 04/08/2025

  Other than disputes made to the credit bureaus; we have not heard from you. Eastern Account System's mailing address is * ********* ** *** **  ******* ** *****.  Please verify that is the address you have on file. We have recently moved.  If you have receipts for the certified mail with a signature; please forward them to ***********************************
  Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy.
  ******* placed an account in collections in February 2024 with a $1109.00 balance owed for services provided September 2022.
  Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting to the same address you have listed here. At no time were the notices returned undeliverable. The notice was sent without a response.
  Validation of the debt owed will be sent to you. We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************
  
  

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've Informed you about the alleged debt March 5th, 2025. I stated i refused to pay the debt. Means you should cease all communications. On February 10th, 2025 the account did not have a dispute remark. After receiving the dispute you marked the account as disputes March 10th, 2025 which i didnt dispute in my dispute letter. I demand that you waive and remove the alleged debt from my report.

  Business Response

  Date: 04/03/2025

  A letter was received that you refused to pay and all communications immediately ceased. Yes, it was marked as a disputed account. We have ceased all future communications including credit reporting.
  Follow up with the original creditor may be required.

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, EASTERN ACCOUNT SYSTEM, is reporting this debt under my name from something with a cable company (*******) whom I have never signed any documents with nor does this cable company offer services where I live. I have never been provided a copy any documents for this account or a letter from ******* or this agency about this debt. Nothing verifying that I owe this deb has been provided to me ever. My frustration with this is that it is damaging my credit which is very unfair. How can they just put something on my report without proof of address, in which if they have that should solve this problem because where I live ******* is not offered. I don't have any statements, letters from this collection company or ******* that shows an Account No: ****, yet they have placed a debt on my credit report of $1,772. I have disputed this with all 3 credit bureaus and the debt remains on my credit report. How do I get this removed for good?

  Business Response

  Date: 04/01/2025

  Please contact J**********************************

  I would like to determine if this is a case of identity theft or the credit bureaus picking up the wrong party and reporting on your credit.

  When you contact me, please provide your date of birth and last 4 ssn.

  Thank you

  Customer Answer

  Date: 04/01/2025

  
  Complaint: ********
  
  I am rejecting this response because: I have provided information indicating that this is a debt on my credit and it is clearly identity theft, in which I have had to freeze my credit on all 3 bureaus until this is taken care of. I am not comfortable with providing them more information.
  
  Sincerely,
  
  ******* ****