Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/7/2025. Purchased online, received confirmation email. Credit card immediately charged. 4/14/2025. Had not received notice of shipping. Contacted HPFY by phone & spoke with Yuvraj. I cancelled the order and received cancellation number ************* with assurance that money would be refunded in about 10 days. Did not get a refund on my card. 4/28/2025 contacted HPFY by phone and spoke with Vicky. Told money would be refunded in 3-5 business days. Said they would put it “on priority”. 5/4/2025. Have not received the refund and have not had any communication from HPFY. Please help. Is this company a scam?

  

  Business Response

  Date: 05/06/2025

  Dear ********,
  
  We sincerely apologize for the inconvenience and frustration you've experienced. We understand how concerning this situation must be, especially after multiple follow-ups and assurances without resolution.
  
  Please rest assured that HPFY is not a scam—we are a legitimate business and take customer concerns very seriously. The delay in processing your refund is unacceptable, and we deeply regret the lack of timely follow-through on our part.
  
  We’ve immediately escalated your case to our billing and customer care teams for urgent resolution. You should receive a direct update and confirmation of your refund within the next 24-48 hours. If there are any issues or further delays, please don’t hesitate to reach out to us at our dedicated customer support team at ###-###-####, 8 AM – 6 PM EST Mon- Fri, or email us at *********************, and we will ensure this is resolved without further delay.
  
  Thank you for bringing this to our attention, and again, we apologize for the experience.
  
  Thank you,
  Fatima K******
  Customer Experience Manager
  Health Products For You
  "Making Health & Wellness Accessible"

  Customer Answer

  Date: 05/06/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  These are the same empty promises of action that will occur in the future and never does. I have filed complaints with the state of ******** and the ** ******* ***** **********.  To the BBB: Please REVOKE HPFY’S ACCREDITATION with your organization immediately.
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 05/08/2025

  Dear Ms. ******,
  
  We understand your frustration and regret the experience you have had with your order.
  
  Please be assured that your refund has already been processed and should now be reflected in your original form of payment. Depending on your financial institution, it may take a few business days for the funds to appear in your account.
  
  We acknowledge your concerns and the steps you've taken. While we regret that your experience did not meet expectations, we want to emphasize that your refund has not only been promised—it has been completed.
  
  If you do not see the refund within the next two business days, we are more than willing to provide a transaction reference or work with your bank to confirm the details.
  
  For any further questions or concerns, please don't hesitate to reach out to our dedicated customer support team at ###-###-####, 8 AM – 6 PM EST Mon- Fri, or email us at *********************
  
  Thank you,
  Fatima K******
  Customer Experience Manager
  Health Products For You
  "Making Health & Wellness Accessible"

  Customer Answer

  Date: 05/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did receive the refund.  It is telling that I had to file a complaint to receive it.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 13th, 2025, I placed an order for orthopedic inserts. The total was $71.59 and I was told that I would receive the order within 5-10 days. When the order did not arrive, I reached out to the company for an update. On April 19th, I was told that they were experiencing some delays and it would be another 7-10 days. I reached out again on April 28th asking for a refund or immediate shipping of product ordered and was told they would ship within the week. I still have not received the product or even an update on the tracking. My husband needs the orthotics for work and has been waiting for a month, resulting in severe pain. Until they issue a refund, I also cannot order them from another site. This is incredibly frustrating.

  

  Business Response

  Date: 05/06/2025

  Dear *******,
  
  We sincerely apologize for the delay and inconvenience you've experienced with your order. We understand how important these orthotic inserts are, especially given your husband’s condition, and we deeply regret the frustration and discomfort this has caused.
  
  Unfortunately, due to unexpected supply issues with our vendors, we are unable to fulfill your order. As a result, we will be canceling the order and issuing a full refund of $71.59 immediately. You will receive a confirmation email shortly, and the refund should reflect on your original payment method within a few business days.
  
  We truly regret that we were unable to deliver on our promise and appreciate your patience during this time. Please don’t hesitate to reach out if you have any further questions or need assistance.
  
  Thank you,
  Fatima K******
  Customer Experience Manager
  Health Products For You
  "Making Health & Wellness Accessible"

  Customer Answer

  Date: 05/10/2025

  
  Complaint: ********
  
  I am rejecting this response because: I still have not received the aforementioned email or a refund. They respond to the BBB but are not actually following through on what was promised. I would be happy to accept if they would actually refund my money, as they stated they would. 
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 05/12/2025

  Thank you for helping me resolve this matter. The company has refunded my money. I greatly appreciate the assistance. 

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a a hands-free cathing mirror on March 31. The website (****************** says they deliver within 5-7 business days. It also says orders go out same business day or next and they will notify if a delay. I received no notice of a delay and when I hadn't received my order in the stated time, I contacted them. I was told it was delayed and would be another 8-10 days. I decided to cancel my order rather than wait since it was a needed item. That was on April 7. I was told on that day that a refund would be credited to my credit card within 3-5 days. That didn't happen. I contacted them again and and was told the same thing. Still no refund. After again contacting them, I received an email on April 16 stating that my refund would happen in 3-5 days. Still no refund. I contacted them again and, in another email dated April 26, was told that my refund was initiated and would take 3-5 business days. Still no refund. It's been almost 4 weeks of waiting for their "3-5 days" to happen.

  Customer Answer

  Date: 05/02/2025

  I received this email today after my latest inquiry. It again says the process has been initiated and will take 3-5 business days. No matter how long it has been since I canceled my order, the reply is always that refund is initiated, 3-5 business days from that point, not from the initial cancellation. Thank you.

  Customer Answer

  Date: 05/07/2025

  As of May 7, my refund was credited to my credit card. It took over a month for their "3-5 business days processing". I don't think I would have gotten a refund if you had not gotten involved. Thank you.

  

  Business Response

  Date: 05/08/2025

  Dear ******,
  
  Thank you for your continued patience, and I sincerely apologize for the frustration and inconvenience this situation has caused.
  
  We understand your concern, especially given the multiple delays and inconsistent communication you've experienced. I want to confirm that your refund for the canceled order has now been fully processed. Depending on your financial institution, it may take a few additional business days for the credit to appear on your account.
  
  We truly regret that your experience did not reflect the standards we aim to uphold, and we are actively reviewing this case internally to ensure better handling of similar situations in the future.
  If you do not see the refund within the next two business days, please let us know, and we will be happy to provide a transaction reference or assist further with your bank.
  
  For any further questions or concerns, please don't hesitate to reach out to our dedicated customer support team at ###-###-####, 8 AM – 6 PM EST Mon- Fri, or email us at *********************
  
  Thank you,
  Fatima K******
  Customer Experience Manager
  Health Products For You
  "Making Health & Wellness Accessible"

  Customer Answer

  Date: 05/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My refund was finally credited to my card.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed my order on 4-13-2025, no status update, item not shipped, no tracking number. It has been 18 days with no item shipped. Reached out to the company on Monday 4-28-2025 , they said the order would be shipped in 3-5 business days, reached out to them again today 5-1-2025 and they gave me the same run around saying "3-5 business days". I have submitted a chargeback case for a refund with Paypal, whom I used for this purchase, it is currently pending.

  

  Business Response

  Date: 05/06/2025

  Dear *****,
  
  We sincerely apologize for the inconvenience and lack of clear communication regarding your order. The item you purchased is supplied by a vendor who does not offer drop-shipping, which means we were awaiting the stock to arrive at our facility before fulfilling your order. Unfortunately, due to unforeseen delays in the vendor’s delivery to us, we have still not received the product.
  Given the delay and your understandable frustration, we are proceeding to cancel your order and issue a full refund. This will be processed promptly, and you will receive confirmation via email. If the ****** dispute is still pending, the refund will be reflected there as well.
  We deeply regret the experience you’ve had and appreciate your patience. Please don’t hesitate to reach out if you have any further questions or concerns.
  
  Thank you,
  Fatima K******
  Customer Experience Manager
  Health Products For You
  "Making Health & Wellness Accessible"
  

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 10, 2023 I purchased an **** from HPFY. In December 2024 I noticed to unit was beeping every 15 seconds. According to the owners manual it needed to be repaired. February 14th I called *****, manufacturer, and was given a number to call for repair. I was told they were not an authorized dealer and could not get parts. I called ***** again, and was told I had to call HPFY. I called and was told someone would call or email me with instructions. 2/19 I called again and was told someone will call me after they talk to manufacturer. 2/25 I called and was told they are waiting to hear from manufacturer. It would be another 3 days. 3/4 I was put on hold for 18 minutes while they contacted the manufacturer. They will send shipping label and repair the unit. It will be 3-5 business days to receive label. 3/6 received email with shipping label. 3/11, I shipped the unit. 3/22, I received my package back stating return to sender. I left a message, 3/23, I sent an email, 3/24 I called and was told they will be sending a new label. 4/7 I called and was told the label was sent out 3/29, I did not receive it. Was told he could not forward the label and it would be 1-2 days before it would be sent. I called *****, very upset and frustrated. I did not yell just very frustrated. The lady spoke to her manager and a return label was sent to me within an hour. RMA#********, Case# ********. I shipped the unit 4/8. It was received 4/12 according to ***** tracking. 4/24 called for update on repair. They will send a message to repair center for status and will call or email me. 4/29, I was asked if I called Quasar. They are doing the repair. I Said I didn't know I should call them. Than I was told to call HPFY as they are the ones who started the process. I called HPFY and after waiting 15 minutes to speak to someone the call went to Voicemail. They have caller ID so I imagine no one wanted to speak to me. I want the product fixed and returned. The unit has 73 hours of use in 2 yrs

  

  Business Response

  Date: 05/01/2025

  Hello ******,
  
  Thank you for reaching out and apologies for all the inconveniences so far.
  
  Upon checking your order history, we saw that the first return label which you had sent was returned back to you. So we shared you a new label again, which is still unused by you.
  
  Meanwhile, you had already contacted ***** ******* and returned the item back to them using their label, so that is the reason we asked you to contact ***** ******* directly for the open case that you are running with them.
  
  Since, the item is no more in your posession, we will contact ***** ******* on your behalf with the case ID and *** number and we will share all the updates that we will receive from them.
  
  If you have any further questions or concerns, please don't hesitate to reach out to our dedicated customer support team at ###-###-####, 8 AM – 6 PM EST Mon- Fri, or email us at *********************
  
  Sincerely,
  Fatima K******
  Customer Experience Manager
  Health Products For You
  "Making Health & Wellness Accessible"

  Customer Answer

  Date: 05/01/2025

  On 4/24 I called ***** and they said they would contact HPFY to find the status of the repair. On 4/29, I called ***** and was told there was no response from HPFY and I needed to call HPFY since they started the process. I called HPFY and was waiting for someone to answer for 15 minutes. Than the call went to Voicemail. No has called me back. I sent an email with a response stating to call *****. I just want my unit fixed and returned to me.

  

  Business Response

  Date: 05/08/2025

  Hello ******,
  
  As per the update from the ***** *******, we are informed that the item is no longer in Warranty as the warranty come for 1 year only.
  
  They are asking us to pay $180 for the repair.
  
  We have taken the responsibility to get this repaired for you and shipped back at the earliest. We will not charge you for the same.
  
  Looking forward to resolve this for you at the earliest.
  
  For any further questions or concerns, please don't hesitate to reach out to our dedicated customer support team at ###-###-####, 8 AM – 6 PM EST Mon- Fri, or email us at *********************
  
  Thank you,
  Fatima K******
  Customer Experience Manager 
  Health Products For You
  "Making Health & Wellness Accessible"

  Customer Answer

  Date: 05/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on April 16, 2025, and I have heard absolutely nothing about the shipment of these items. All I received a confirmation that they had received the order and that is it. I am requesting that the order be canceled and that if a charge been made to the account, that it be canceled in full. The lack of communication is disturbing. Every time I try to contact them by phone I am asked to give my name telephone number and I have heard nothing back from them.

  

  Business Response

  Date: 05/01/2025

  Hello ******,
  
  Thank you for your valuable feedback.
  
  Upon reviewing your order history, we can confirm that your order was shipped and successfully delivered via ***** on April 29, 2025.
  
  We sincerely apologize for the delay in fulfilling your order and for the lack of timely communication from our customer service team. We understand how frustrating this experience must have been and appreciate your patience.
  
  Please be assured that we are taking steps to prevent such issues in the future and to improve the level of service our customers receive.
  
  If you have any further questions or concerns, please don't hesitate to contact our dedicated customer support team at ###-###-#### (Monday–Friday, 8 AM – 6 PM EST) or via email at [email protected].
  
  Thank you,
  Fatima K******
  Customer Experience Manager
  Health Products For You
  "Making Health & Wellness Accessible"

• Initial Complaint

  Date:04/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two ********** bras totally 124.00 on March 17,2025 with proposed delivery in 3-5 business days. I never received the product. I contacted the customer service line by email on April 1, April 9 and April 14 and was told they were sorry about the delay and I should receive my order within 3-5 business days after each time I reached out. I spoke with Customer service today, name given- Sarita C**** who told me she couldn't discuss my order until I gave her an updated credit card number, name, address, the CVV code on my card etc. She REFUSED to discuss my order until I gave her my information because they wanted to enroll me for a $100 "customer rewards card " that I could use at various stores etc. but she couldn't do that until I gave her all of my vital information. She refused to address my concern with my order and just kept going back into the information for this reward card and became very upset when I told her I just wanted to talk about my order. I asked to speak with a supervisor and she told me she was the supervisor. The call ended with my issue unresolved as she again told me she couldn't address the missing merchandise because I refused to give her information for this "promotion....it is company policy"

  

  Business Response

  Date: 04/26/2025

  Dear ***,
  
  Thank you for bringing this matter to our attention.
  
  We want to clarify that we are not associated with anyone named Sarita C****, nor are we involved in any such scheme as described. Our company policy is very clear — we never request or require sensitive credit card information from our customers unless it is specifically authorized and necessary to process a legitimate transaction initiated by the customer.
  
  We take these concerns very seriously and want you to protect yourself from the fraud calls. Please rest assured that protecting our customers' information and trust is our highest priority.

  We sincerely apologize for the inconvenience and frustration you have experienced with your order.
  
  I will be escalating to the Operations department to check on the order status.
  
  Rest assure that we will share the tracking details with you as soon as it becomes available to us.
  
  If you have any further questions or concerns, please don't hesitate to reach out to our dedicated customer support team at ###-###-####, 8 AM – 6 PM EST Mon- Fri, or email us at *********************
  
  Thank you,
  Fatima K******
  Customer Experience Manager
  Health Products For You
  "Making Health & Wellness Accessible"

  Customer Answer

  Date: 04/28/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  The phone number and email you have listed are the contact information that I used previously and I was directed to the woman you claim to know nothing about. She identified herself as the manager when I requested to speak with the manager. Your response is the same as was given to me previously with no resolution to my order status
  
  Sincerely,
  
  *** *********

  

  Business Response

  Date: 05/01/2025

  Dear ***,
  
  I do apologies for any inconveniences, but we also checked all our recordings and did not find any such conversation in our records.
  
  If you can provide any proof of the conversation then that will help us to evaluate the case even deeper.
  
  Also, your order# ******* was shipped and delivered to you via **** on 30th April.
  
  If you have any further questions or concerns, please don't hesitate to reach out to our dedicated customer support team at ###-###-####, 8 AM – 6 PM EST Mon- Fri, or email us at *********************
  
  Thank you,
  Fatima K******
  Customer Experience Manager
  Health Products For You
  "Making Health & Wellness Accessible"

  Customer Answer

  Date: 05/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *********

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with HPFY (www.healthproductsforyou****). The charge for my order appeared on my credit card the same day I placed the order. After 15 days, I still had not received my order. I checked the order status and it stated it was in process. I emailed HPFY to find out when it would be filled, they responded that I should receive the order in 5 to 10 days. Two weeks passed, still no order, status stated In process. I emailed the company and requested they cancel the order and issue a refund. They responded they would and I should see the refund in 5 to 10 business days. Five business days later, no refund. My credit card was compromised the day I checked it for the refund, and subsequently cancelled. I emailed the company explaining the situation and asked if they could issue me a check. I explained that if the refund had been issued, it had not posted to my account and the account had been canceled. They refused saying it had been refunded had been issued. They sent me a transaction statement, the statement indicates the refund was issued the day after my credit card was cancelled. I didn’t receive my order and they refuse to refund my money. If I knew they had a practice of charging when an order is placed, not when it is filled, I would not have ordered from them.

  

  Business Response

  Date: 04/25/2025

  Dear *********,
  
  Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience and frustration you've encountered. We understand how important timely delivery and clear communication are, and we regret that your experience did not reflect the standards we strive for.
  
  Regarding your order and refund concerns, we truly empathize with the difficulties caused by the delay and the unfortunate timing of your credit card being compromised. Please know that it is standard practice in many online businesses, including ours, to authorize or process payments at the time of order placement to secure inventory. However, we recognize that this can be frustrating when there are delays in fulfillment.
  
  We do show that a refund was issued, but understand your concern about the refund being processed just after your card was cancelled. While we are typically required to refund to the original method of payment due to financial and regulatory policies, we’d like to work with you to resolve this. If the refund has not posted to your account or been transferred to a new card associated with the same account, we recommend contacting your card issuer for next steps.
  
  That said, we never want a customer to feel unsupported. Please reach out to our customer service team at ###-###-#### or email us at ********************* and we’ll do our best to work with you to help resolve this.
  
  We appreciate your feedback—it helps us identify areas for improvement, and we are sincerely sorry that your experience didn’t meet your expectations.
  
  Thank you
  Fatima Kolyari
  Customer Experience Manager
  Health Products For You

  Customer Answer

  Date: 04/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ****

• Initial Complaint

  Date:04/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 7th or around there, I ordered a transition ramp for my mom. My father has dementia and when she pushes him through the house its difficult for the wheelchair to go from a flat surface to a carpeted surface. I found this transition ramp to help with her pushing dad into the bedroom. The website said it would be shipped within 3 to 5 days. I sent 2 emails inquiring about the shipping when I finally got notification that it was shipped on the 17th of April. When my mom received it on Monday, April 21st and the pictures I attached are off what I ordered and what I got. I should have known something was up when I seen it had shipped from ****** ** and the office is located in **.

  

  Business Response

  Date: 04/28/2025

  Dear ********,
  
  Thank you for reaching out to us.
  
  We would like to clarify that we shipped exactly what was ordered. The delay you experienced was unforeseen, and we sincerely apologize for any inconvenience it may have caused.
  
  Please note that we are retailers, not the manufacturer. The item ships directly from the manufacturer's warehouse, which is located in ********** — not *********** as our office is.
  
  We want you to be completely satisfied with your purchase. If the product does not meet your expectations, we will be providing you with a prepaid return label along with return authorization details. You can use these to return the item at no cost to you.
  
  Thank you again for your understanding and for giving us the opportunity to address this.
  
  Sincerely,
  Fatima K******
  Customer Experience Manager
  Health Products for you

  Customer Answer

  Date: 05/05/2025

  
  Complaint: ********
  
  I am rejecting this response because: I don't know how you can say that what you shipped is what I ordered from the pictures that were attached.  I would like a full refund.  Please send me your shipping label so that I can send back.  
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 05/06/2025

  Hello ********,
  
  Thank you for reaching out.
  
  We understand that you did not like the product that was received. So please use the attached return label and have this returned back to us.
  
  Once return process is completed, we will be refunding you back for your order.
  
  If you have any further questions or concerns, please don't hesitate to reach out to our dedicated customer support team at ###-###-####, 8 AM – 6 PM EST Mon- Fri, or email us at *********************
  
  Thank you,
  Fatima K******
  Customer Experience Manager
  Health Products For You
  "Making Health & Wellness Accessible"

  Customer Answer

  Date: 05/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:04/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on March 29 Got told I will be receiving my package within 3-5 business days since It never happened I contacted customer service ok their page by the web because I couldn’t get a response from the customer service on the phone, they apologized and told me to wait for another 3-5 business days, and still no package has arrived. My tracking status is still on “processing” and it’s been more than a week since I placed the order. My order No is ******* and Order Date: 03/29/2025. I need a response ASAP because my grandma needs those items.

  

  Business Response

  Date: 04/22/2025

  Dear *******,
  
  Thank you for reaching out and apologies for the delay happened in fulfilling your order due to some unforeseen delays from the manufacturer.
  
  However, it has been shipped now and will be delivered to you tomorrow via ***# ******************.
  ****************************************************************************************************
  
  If you have any further questions or concerns, please don't hesitate to reach out to our dedicated customer support team at ###-###-####, 8 AM – 6 PM EST Mon- Fri, or email us at *********************
  
  Thank you,
  Fatima K******
  Customer Experience Manager
  Health Products For You
  "Making Health & Wellness Accessible"