Reviews
Customer Review Ratings
Average of 153 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRenee G
Date: 03/20/2025
1 starRenee G
Date: 03/20/2025
I will never order from this company again. They are scammers! I placed my order Nov. '24. It did not arrive until Feb. '25. By this time, I no longer needed the product. I called to initiate a return, they told me that I would receive the return label to my email. Ironically, they didn't even confirm my email address. This should've been my first clue that they were full of it. I waited the allotted time and never received an email about my return. I made multiple calls & gave multiple opportunities for this company to make it right. And they never have. I am out $100 because of this company. Something I noticed, it is quite loud in the background. It's like it's a call center. I can only assume they run multiple scams out of there.
Health Products For You
Date: 03/24/2025
Dear *****, We sincerely apologize for the frustration and inconvenience you’ve experienced. We want to assure you that we sent the return label on March 11th, but it’s possible it may have ended up in your junk or spam folder. That said, we will be resending it to ensure you receive it. We truly regret any miscommunication and appreciate your patience. If you don’t see the same in within 24 hours then please reach out, and we’ll be happy to assist further. Our goal is always to make things right for our customers.Review fromJohn H
Date: 03/11/2025
1 starJohn H
Date: 03/11/2025
I have order number for six pairs of compression stockings with the Rehab Store in *********** **. My order was placed February 20, 2025. I received an email on February 27, 2025, in which Customer Care Associate Chittora H******* stated I would be advised of shipping information in 5 to 7 business days via email. The 7 business day promise ended March 10, 2025. I tried to call Rehab Store customer service and waited approximately 10 minutes on hold, and gave up. In addition, I called my credit card company and initiated a dispute of the $216.76 charge. I believe the Rehab Store may be a scam. I’m trying to get my money back and I advise not purchasing anything from the Rehab Store in *********** ************Health Products For You
Date: 03/18/2025
Dear ***** We sincerely apologize for the delay and the frustration this has caused. This is not the experience we want for our customers, and we deeply regret any inconvenience you've faced. Your order placed on February 20, 2025, was expected to have shipping details provided within the promised timeframe, and we acknowledge that we did not meet that commitment. We are currently looking into this matter to provide a resolution as soon as possible. We also apologize for the difficulty in reaching our customer service team. We are working to improve our response times to better assist our valued customers. We would like the opportunity to resolve this matter for you as quickly as possible. Again, we truly regret this experience and appreciate your patience as we work to make things right.Review fromMisty L
Date: 02/25/2025
1 starMisty L
Date: 02/25/2025
I placed my order on 1/23/25 and I still have not received it. I have emailed their customer service and they didn’t even respond. They had no problem taking my money though! This company is shamelessly ripping off people who need health products. Customer service is nonexistent. Just an awful company!Health Products For You
Date: 02/27/2025
Hello ****** I’m really sorry to hear about the frustration you’ve been experiencing with your order and lack of response from customer service. That’s incredibly disappointing, especially when you’re relying on the products. However, due to some unforeseen delays from the manufacturer your order was pending and the estimated time to ship the order was this week. Rest assure that this has been taken on prioirty and we will do everything to make this right for you. If there's anything else I can do to help, don’t hesitate to reach out at ********************* ** **** ** ************ (8am to 6pm EST). Best Regards,Review fromRobert B
Date: 02/10/2025
1 starRobert B
Date: 02/10/2025
Not pleased at all. Ordered product on 1/8/25. Website said shipping within 3-5 days. Waited a week for further shipping information. No notifications were sent to me about any delays. Finally called company to be told item was backordered and would be shipped following week. Called a week later and received the same response. Called a week later and was told item was back in stock and would be given priority shipping. In the end did not receive it until 1/25/25 and it had been sent directly from the medical supplier. Attempted a return. Notified HPFY via their website and sent necessary information. Waited for email with return instructions. Nothing received. Called NPFY on 2/10/25 and was told I needed to email a picture of the product to them which I did. Now awaiting to see if anything comes of this. A month for a supposedly simple purchase and transaction. There seems to be no way to get past the customer representative to talk to a higher authority. This is a first for me. Have never had this happen with other online retailers. They do not appear to care about individual consumers and that is unfortunate. I am sorry I have to write such a negative review but feel it is justified.Health Products For You
Date: 02/13/2025
Dear ******* We sincerely apologize for the delays and inconvenience you have experienced with your order and return process. This is not the level of service we strive to provide, and we completely understand your frustration. We appreciate your patience and want to assure you that we are actively working on arranging the return. Our team has received your email with the requested product images, and we will be following up with you shortly to ensure a smooth resolution. Your feedback is extremely valuable to us, and we will be reviewing our communication and processing procedures to prevent similar issues in the future. If you have any further concerns, please don’t hesitate to reach out—we are here to make this right. Sincerely,Review fromLinda M
Date: 02/02/2025
1 starLinda M
Date: 02/02/2025
I ordered an equalizer breast after having a lumpectomy for breast cancer. I have been waiting since at least January 1, 2025. My account was charged $84.00 on January 3rd. Still waiting. They have sent me two emails, each saying it would be another 10 days. I'm getting a little worried that I may have been scammed.Health Products For You
Date: 03/04/2025
Dear ****** Thank you for reaching out and apologies for the inconvenience caused by the delay on your order. However, as per your order history, it was shipped and delivered to you on 6th February. If you have any further concerns or question, please feel free to reach out to us at ************* Looking forward to serve you again! Best Regards,Review fromMariya V
Date: 01/10/2025
1 starMariya V
Date: 01/10/2025
Terrible customer service. I will never buy from them again. I ordered a mastectomy prosthesis from them and my card was charged immediately (not after shipment). They haven't shipped it for 20 days, never providing an explanation. It was hard to get someone on the phone, even to cancel the order.Health Products For You
Date: 01/13/2025
Hello ******* Thank you for sharing your feedback, and we sincerely apologize for the frustration this situation has caused. We understand your concerns about the delay in shipping and the difficulties you encountered when trying to contact us. After reviewing your order, we initiated a refund once the cancellation was requested. Please allow 2 to 3 business days for funds to reflect in your account. Your experience does not reflect the standard of service we strive to provide, and we are working diligently to improve communication and processing times. We appreciate your patience and regret that we did not meet your expectations. If you have any further questions or concerns, please don’t hesitate to reach out to us directly.Review fromBrooke H
Date: 12/18/2024
1 starBrooke H
Date: 12/18/2024
Hadn't heard about this company until 12/18/24 when I get a text alert from my bank, saying that Health Products for you charged $0.00 to my account. I've never ordered anything from this company and would not approve them trying to access my bank to see if the account is open or not. They picked the wrong bank to try this with, Navy Federal Credit Union. I have locked that account and notified the bank of fraudulent charges.Health Products For You
Date: 12/24/2024
Hello ******* We are sorry to hear about the issues you are facing. Please be assured that we take matters like this very seriously and want to clarify that we only process orders from customers who have authorized them. Upon investigating further, we see that we do not have any order in our system from you. If you believe this charge is associated with fraudulent activity or if there has been an error, we encourage you to contact your bank directly for further investigation. Thank you for bringing this to our attention, and we hope this helps clarify the situation.Review fromEm S
Date: 12/17/2024
1 starEm S
Date: 12/17/2024
Ordered product almost a month ago and it never shipped. Left several messages to inquire why, emailed several times, and no response. Finally got hold of someone by phone who told me the product was on backorder until the end of the next month! I told them to cancel it and refund me. We will see if the refund comes through. I do not understand why this company would not be up front about product availability.Health Products For You
Date: 12/20/2024
Dear ********, Thank you for sharing your experience. We sincerely apologize for the frustration you've encountered with your order. We understand how disappointing it must be to experience delays, and we regret that our communication fell short of your expectations. Your feedback is valuable to us, and we’re actively working to improve our processes to ensure clearer communication regarding product availability in the future. We're sorry for any inconvenience caused by this situation and will ensure that your refund is processed as quickly as possible. Please feel free to reach out if you have any further questions or concerns, and we appreciate your patience during this time. Best regards,Review fromKaren G
Date: 10/29/2024
1 starKaren G
Date: 10/29/2024
Ordered from Damozelle end of August and did not receive order. Cancelled order on October 20, which nothing came through in the 2 or 3 business days they said. Called again October 29 and found it had not been cancelled yet.Health Products For You
Date: 11/04/2024
Dear *****, We sincerely apologies for not giving you a smooth experience with your order. However, the refund was prioritized and has been issued on 30th October already. Looking forward to serve you better. Regards,Review fromBryan G
Date: 10/02/2024
1 starBryan G
Date: 10/02/2024
I wish I could give this company 0 stars! My first, and only order never shipped. It's been 2 weeks, and no update. But yet I get a flood of emails from them about sales, deals, etc. It specified 5-7 business days for shipping. After 8 days, I contacted them, and they apologized saying the product is sent from another company, and they will reach out to them to expedite this. Today, it's been exactly 2 weeks since I ordered, and still no update as mentioned. I contacted them again, and now they say, my order will take 10-15 days from TODAY!! I don't understand how or why a company would take a month to send one bottle of product to a paying customer. To top it off, don't try to chat with them online. Every time I send them a msg, it takes 5 mins or more to even respond back. I asked to cancel my order, and send me my refund. I will never order from this company again, and looking at other reviews, I hope that you don't either.Health Products For You
Date: 10/04/2024
Dear ****** I apologies for the inconvenience caused to you in your recent order with us. The item that you have ordered is a non stock item and it is shipped directly from the Manufacturer and we as a retailer has very less control over the shipment delays. However, we have taken your feedback seriously and will definately take corrective measures to improve the overall customer experience of our customers. Your order is cancelled and the refund has been issued to you. Please allow 3 to 5 business days for the funds to reflect in your account. Looking forward to serve you better.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.