Business ProfileforDowling Ford, Inc

On 07/24/2023 I called ford dealership to be able to service a ford ******** I have with shaking on drive and reverse. The person spoked to told me to come with the car on 07/25/2023 which I did bring the car at 9am with my husband. Never once received any updates until I have called them 2 days later. They told me they did a diagnostic on the car the reason why that issue happened is because of coolant going inside the engine. We need a new engine. We have warranty on the car we told andria whatever her name is the first day she said ok she will quote the car and let us know. She said she submitted the claim. When I call the warranty company to get a rental due to them saying they submitted the claim since day 1 I kept getting the run around. One week later nothing has done in the car just sitting in the parking lot. I never had received one update since then from that lady. They lie and lie so much that it got to a point like wow we both adults why lie she said oh the customer line and dealer line is different from getting on the line with someone. When we call the warranty we had no issue at alll getting through and she lied because there’s no any special treatment The warranty company told me on the line. There’s never no one call even in the name of Scott. Scott say he stayed late to be able to reach someone which gave me an understanding that my husband and I were the only one that is black to get serviced by them. They made me pay $174 for only a diagnostics when I went to pick up the car on 08/02/2023 one week later same thing from day 2 they were saying to me. Now they took a $174 I work so hard they didn’t even try to help whatsoever as far as resolve the issue but apologize which that doesn’t mean anything but take our hard working money and car not fixed didn’t even tell me what is the quote for the service. No info at all just give a receipt.