Reviews

Very poor quality not the Ethan Allen it use to be .. Stay far away

BBB CASE #’s 206960/206962 *** ****** *** ***** ***** ****** ****** ******** *** ******  Please find below our response to the complaint filed by *** ****** on 12/12/24. Our client, *** *** ****** ordered and was delivered 5 Ethan Allen Furniture items on June 29th, 2024. An additional item was delivered on November 21st, 2024. On July 11th, 2024 The client reported concerns with the leveling of items and an exposed staple on one of his dining chairs. A service technician was subsequently dispatched on July 18th to review and make corrections. It was determined that 1 bedroom piece and 6 dining chairs needed level adjustments to match the variations in a hard wood floor. Per the technician’s report, the client refused to allow the leveling insisting instead that the items were incorrectly made. We stand by the manufacturing quality of our products, but we also are committed to providing customer satisfaction where possible. It should be noted that it is commonplace for items to need slight height adjustments when placed on a hardwood surface due to the natural variations in wood characteristics and the effects of expansion and contraction of natural materials such as hard wood flooring. Additionally, the client reported spotting on the finish of his dining table. It was determined on that same visit that the spots were a result of the wax coating having unevenly dried in certain areas. These spots were removed by the technician with the use of a cleaning substance designed for the purpose. After receiving the information from the BBB, which speaks to concerns not known or addressed as in the above paragraph, *** ****** has been contacted by the Ethan Allen Regional Manager for the Mid-Atlantic. Following their discussion on 12/17/24, Ethan Allen has made several commitments to *** ****** to satisfy his concerns. We are presently working through these commitments and are dedicated to bringing about the best possible resolution. Ethan Allen is dedicated to the highest possible standards of service and quality. We stand behind our products are work cooperatively to address and rectify any of our client’s concerns. We thank *** ****** for bringing these items to our attention. Sincerely, Ethan Allen

Very cheap furniture what they deliver is not what they show you in the store. I bought a desk and a desk chair based on what I saw in the store. when the desk arrived it would not even stand up and the drawers would not open. The desk chair In the store had a wood bottom and the one they delivered had a plastic bottom. I refuse the merchandise and disputed my credit card and they told capital one that they delivered what they were supposed to deliver and I was charged $1000 cancellation fee

August 19th 2024 In response to the complaint about an Ethan Allen product quality, cancelation policy and refund processed. Ethan Allen offers the vast variety of custom options; our products are custom made for each individual client order and final sale. No returns or refunds on those items. If there is concern on delivery day or warranty related concern thereafter, the policy is we will correct, if not correctable, it would be replaced. Things that are naturally occurring (like wood expansion and contraction) are not covered under warranty, so a drawer that might be tough to open, will acclimate. Our service team would always review any concern reported and we’ll find resolution even if there is no defect. When client is unwilling/unable to accept delivery, the order will be canceled, and deposit held back to restocking. This is printed in the terms & conditions, contract signed when the order is placed. This order was refused on delivery day due to preference and a drawer that was difficult to open. There was no defect found with the ordered items that were refused. We never want a client to be unhappy with their order. This order can be reinstated and scheduled for delivery to avoid the restocking charge if the client would like. At that time, the 30 % would be applied back to the order and delivery scheduling would collect the balance for any amounts due for the furniture order to schedule it for delivery. Jaclyn Conley Regional Customer Service Manager Midwest & South Territories ************ **** *** ******** ************ ******* ************ **************************** ***** *** **** **** * ***** *** * *********** ** *****

It takes months for delivery and order is incorrect. The color of the fabric did not match after they came into my home to match it. They suck. And the salesperson is a liar. Will not shop there ever again

Good afternoon, Jaqueline Thomas purchased the Ivan Storage Ottoman from our ********** ** Ethan Allen on 5/15/2024 and accepted delivery on 8/7/2024. The client contacted the store after delivery thinking they had received the wrong fabric. The designer then visited the client's home with our store sample to compare against the ottoman received in home. The sample and customer merchandise matched. Ms.Thomas then escalated to management persisting the fabric was incorrect, at which point the District Manager advised a reorder would bring the same results as the fabric on the ottoman matches what was ordered. The client, dissatisfied, was then provided an option to return the ottoman, but we have not heard from the client since with confirmation either way.

I have been a 20 year customer of Ethan Allen. I purchased a dresser and night stand on November 29th; it is May 7th 2024 and I am still waiting on repairs, drawer replacements, and receiving calls about repair appointments. They no longer stand for quality, their service is horrible and Ikea provides better service. What happened to Ethan Allen's quality and workmanship?

Ethan Allen strives to deliver quality products and quality service. We understand there was a concern with the night stand drawer when it was delivered. The local service coordinator for Ethan Allen ordered a new drawer, sending in an existing one to ensure color match. Replacement drawer slides were also ordered. This did take longer than expected but the parts have arrived, updates were provided during the process and the new drawer is ready to be installed. The local service office has been trying to coordinate a service date with you to install the new drawer. Please contact us at ************

I purchased a bedroom set for my son in the ****** ** location, one of the night tables came defective and also the chest, they send a technician only to see the damaged items, he was not able to do anything, he mentioned that he was going to send the report and we will be contacted by now 4 weeks later no one has call me, longer waiting times to get the furniture and now that arrived is not good product, for the price and the wait time not happy at all

Ethan Allen has come to an agreement with the client. A new top for the night stand and the tall chest will be reordered.

I have owned Ethan Allen couches that I inherited for the last 20 years and they were amazing! The cushions never broke down and some of my guests preferred to sleep on the couch because it was so comfortable. Unfortunately, we lost everything in a house fire. We ordered two couches from Ethan Allen with the feather blend cushions because these are what we had before. Imagine my surprise when the cushions were about 1/2 the height of the sample ones in the store. You can feel the frame beneath the cushions. Every guest that comes over complains about them as well and is surprised when I tell them they are Ethan Allen couches. I have been going through the process of trying to get them replaced for over a year now. I was told they are indeed faulty, but that there's nothing they can do for me. I'm not asking for the couches to be replaced or even all the cushions, just the cushions you sit on. They told me it was my error because we didn't "fluff" them enough. There isn't even enough filling to fluff! I used my insurance replacement money to buy these and cannot afford alternate couches. To say I am heartbroken is an understatement. Not only did I lose all my earthly belongins in a fire, but now I have furniture that is almost unusable. Ethan Allen is now poor quality with terrible customer service! I would stay away if possible.

We have worked out a solution with the client that she is happy with.