ComplaintsforDanbury Hyundai

• Initial Complaint

  07/23/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I entered the contract for a used car on June 24, 2024. I did not agree to purchase the service contract ($3,560) and total care ($1595). I already expressed to the salesperson that I did not want to buy any add-on products, and my boyfriend was next to me. I tried to cancel those two extra charges and was able to cancel the total care ($1595) on July 7,24. However, I have not received confirmation of cancellation. On July 7, 2024, I also emailed the finance department to ask if I could cancel the service contract, but I was told that I could not cancel the service contract as I had to be to get the CPO car. When I called Hyundai customer service, they assured me that I could cancel the service contract. In addition, the terms and conditions state that the service is cancelable within 30 days, so I emailed the finance department again on July 22, 2024, that I would like to cancel the service as a factory warranty should cover me. Still, the finance manager refused to proceed with the cancellation. He gave me other reasons, such as that I had already used the warranty or that it was a CPO car, and I needed to purchase this contract. However, I received the dealer warranty that is good for 60 days and should cover the maintenance service. However, he claimed the dealer warranty was meant for Lemon Law. The bottom line is that I would like to be able to cancel the service contract ($3560) and total care ($1595) and adjust the total amount of my loan contract at ******* ***.

  Business response

  07/23/2024

  We apologize for how poorly this was handled and this will be handled by our general manager.

  The warranty and service contract will be fully refunded to ******* *** and you will see it credited towards the loan, shortening your payment schedule.

  Again, we are sorry this was not taken care of immediately.

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used Hyundai ****** from them back in march of 2024. It started with a broken headlight which ended up me finding out that the car was in an accident that wasn’t reported on the ******. There is damage to the front end that they have tried to fix and it is still not proper and they are refusing to make it correct.

  Business response

  07/12/2024

  Mr. ******** was aware of the condition of the vehicle at the time of delivery.

  He is in a loaner while we work to resolve the issues.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a brand new 2024 Hyundai ******** for 60K in October 2023. I brought the vehicle into the dealership for routine service on April 24th. While the vehicle was being serviced the technician did severe damage to my door, which resulted in the door having to be replaced. The decision was made to keep my car at the dealership so they can repair the door. It took the dealership 2 weeks to repair the door. In the 2 weeks the door was being repaired, my car had a recall on it for a full engine replacement. It is now June 11th and they haven't started the engine recall/repair. I am being told that the parts have not come in yet and they don't know when they will get in. I suggested they take an engine out of one the new ********s they have for sale on their lot and put it my car. They refuse to do so. Its been almost 2 months since I have seen/driven my car that i spent $60,000 on in October. This is ridiculous. Please help if you can Thanks **** ******

  Business response

  06/11/2024

  We cannot replace Mr. ******'s engine until Hyundai delivers a replacement.

  We would suggest Mr. ****** contact Hyundai Customer Care directly as we have already escalated his case as far as we can.

  Customer response

  06/11/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

  Customer response

  06/11/2024

  This is unacceptable!  I spent $60,000 on a car form you on Octoberand I can’t drive it!  But I’m still among the payments.  Fix my car now!  

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was bought into Danbury Hyundai on Tuesday March 19 with a check engine light on. Was notified that a camshaft and a cvvt would need to be replaced, at this point the car ran perfect with no engine issues what so ever wasn’t able to leave car and scheduled to bring car In the following Tuesday drive car for 1000 miles still with 0 issues other than a engine light, car was returned and promised on Wednesday. Than was called Wednesday and told they were short staffed and needed car till Thursday, Thursday at 4pm I called dealer and was told car was ready. With such short notice it was agreed that I can get car Friday. Friday I called to take care of balance and was told the car wasn’t ready that wrong part was sent…. After I was told the previous day the car was ready ….. than I was told I can get car at 3 on Saturday. Saturday I was called and told car is now misfiring and I need a new engine for 7400 , car never misfired in my care or dealerships care until the work was done on car now with no car and thousands im rental the dealer is trying to say it was a pre existing issue which paperwork shows it was not. Didn’t come in misfiring and after the car was worked on it now is

  Business response

  04/04/2024

  A "dead cylinder," a cylinder without compression has been diagnosed for Mr. ****** vehicle. The timing is not an issue and has been checked by two of our technicians.

  The repairs performed were not related to the cylinder issue, but we do need to spend more time to ensure the cylinder is the only faulty compenent.

  Customer response

  04/04/2024

  
  Complaint: ********
  
  I am rejecting this response because:
    The car ran perfect when it was bought in for service.  How can a car run with a dead cylinder 
  Sincerely,
  
  **** ****

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new vehicle in June of 2023 from Danbury Hyundai. While making this purchase I opted to purchase additional warranty for the vehicle. Since July of 2023 I have made 3 appointments to get a dent fixed unsuccessfully. I have spoken to Hyundai Corporate and was told they couldn’t do anything because the dealership doesn’t answer the phone. Every phone call to Hyundai has been a waste of additional time. I want them to refund to me the additional expense and cancel this product because clearly they are unable to provide the service they sell.

  Business response

  03/27/2024

  We are happy to cancel this warranty and arrange for the refund.

  Ms. *** will need to contact our general sales manager, Anthony P***********, at her convenience to begin the process.

• Initial Complaint

  02/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On February 19, 2024 I went to the dealership to look at a 2023 ***** ** ****** *******. I had seen and test drove this same vehicle about three weeks before but at that time it was listed online for a bit more than the $31,488 dollars now listed for sale on the web. Before visiting this second time I verified with the Experience Manager (sales person) that that was now the listed price. I knew then that there was an additional document fee of $1,299 on top of that plus taxes. Furthermore there was another charge for $600 to cover registration and VIN etching. The VIN etching amounted to $300 of that amount. After test driving it this second time and having my wife see it and sit in it as well we told Matt that we would like to buy it for cash and I didn't want to finance it, that there was no trade in and I didn't want the VIN etching. He said he would have to bring it to the sales Manager because he wasn't authorized to remove the VIN etching fee. The manager came out and explained that they were losing so much on the price of the car that he needed me to finance it instead of paying with cash. He also said the VIN etching was already done. I told him that that then should have been built into the listed price and the ***** ** *********** does allow them to charge retroactively if the VIN etching already occurred. That instead should have been built into the list price. I told him again that I wanted to buy the vehicle for cash and he wouldn't accept that. I asked him if he was telling me he wouldn't sell to me if I paid cash for the listed amount plus taxes and fees and he said no. I said your telling me you won't sell me this car and he said they weren't obliged to sell a car if they choose not to. I told him I intend to file a complaint both with BBB and the ***** ** ***********. I think his behavior was reprehensible and unethical. l have seen other similar complaints on your website regarding the pressure to finance.

  Business response

  02/20/2024

  One of our sales managers will reach out to Mr. ****** to make these arrangements for him.

• Initial Complaint

  09/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a Hyundai vehicle in July 2022 and I purchased both the Maintenace agreement and extended warrantee . I am now having an issue where the car is losing power while driving. I am trying to get an appointment for Hyundai to look at my vehicle for this issue and I am being told they will not even look at the vehicle until mid October. Why buy a car from a dealership and all the extra protection that the dealership is offering, if they will not stand by their own product when there is an issue?

  Business response

  09/07/2023

  Apologies, but our current appointments have us booked up through the end of the month.

  While we could take in Ms. ********* vehicle, it would be sitting waiting to be fitted in around existing appointments, adding to the time she would be without her vehicle.

  In addition to a full schedule, we are also without any loaner inventory, so we would not be able to provide a replacement vehicle.

  We have Ms. ******* on our wait list should an earlier appointment become available.

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Thursday 8-24-2023 I brought my car in to Danbury Hyundai for a detail that was owed to me from when I purchased the vehicle. I dropped it off at 9:30am, didn’t hear from them all day so I called at 4pm and was told my car still wasn’t ready and they asked if they could keep it over night. I agreed, so the following morning around 10am I received a text saying my car was ready. I went to pick up my car and when they gave me my car it was missing the front bumper, ac compressor and parts of the frame. All car parts were in my backseat/trunk. After speaking with the employees we found out that the work tickets and keys were mixed up. The mechanic removed the parts from my car and tried to put ***** ** parts on my ******. He said they obviously didn’t fit so he put them inside my car and sent it to get detailed. My rear bumper was scratched, inside of my tailgate is cracked and missing a piece, on top of being in pieces all for bringing the vehicle in to get a detailed clean. How do I know what was actually touched on my car? What if they broke something else? What if I’m driving down the road and something wasn’t put back/broken/missing and I drive off the road or the car breaks down? I just purchased this car less then a year ago from them. I have 6 more years of paying this car off. How am I supposed to feel safe in it now?

  Business response

  09/26/2023

  Our general sales manager, Anthony P***********, will be reaching out to Ms. ****** to arrange for the replacement of her vehicle.

  Customer response

  09/30/2023

  My husband and I went in to Hyundai today and spoke with multiple people regarding this situation. We test drove a 2024 Hyundai ****** and were pleased that they were trying to make this situation right. After our test drive we spoke to the finance person and we were told that unfortunately they could not get us in the car that we just test drove with the same payments we are making now. It honestly hurt, felt like a huge slap in the face, I broke down crying and had to walk out. It’s been almost 6 weeks of hassle and I’m so broken from all of this, I just don’t know how much more stress I can handle. Hopefully I will hear from them soon and get my car finally fixed correctly (auto body shop) and cleaning 

  Business response

  10/02/2023

  We are sorry we were unable to to get the deal approved by the bank at the requested payment.

  Our general sales manager is personally overseeing the repair of Ms. ******'s vehicle to ensure it meets her satisfaction.

  Customer response

  10/02/2023

  I hope they can actually fix my car this time and hopefully it will be returned clean. I’m just curious what Hyundai means when they said they will “replace” my car. Also hoped this will all end (happily) soon, we are on week 6 now…

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought my 2016 Hyundai ****** from Danbury Hyundai. My car is well maintained and garaged. As senior citizen on a fixed income I understand the importance of this. In April I took my car out of the garage and noticed three quarters of my roof was missing. Horrified I called my insurance company and asked what do. The advised me to take the car to Yorktown Automative and they will have it looked at. After having the car for a week *****, my insurance carrier, called me and told me to take it back to Danbury Hyundai it is a problem with the paint. I then did research and found out 2017 and 2018 ******’s had issues with paint. A Hyundai had used some component part to help ensure scratch resistant. I brought the car to Danbury Hyundai and dealt with Vince F****** who admitted to me Hyundai had problems with paint for the 2017 and 2018. And not 2016. I find that hard to believe. I contacted Hyundai corporation to get some satisfaction. My case number is ********. I was told my car is out of warranty and they will not fix the problem. I tried to explain this is a issue with the paint. I then took the car to auto body shop in my area, ***** *********** I dealt with the manager, ***** ******* who has been in the business for 30 years and told me in was in the paint when originally painted. He said GM had a similar problem a few years ago and honored their mistake. Ext to buying a home a car is one of the biggest purchases. I am asking Hyundai to stand behind their product. ***** ********** gave me and estimate of $3022.92. My car is a 2016, garaged, and 53,000 miles.

  Business response

  05/30/2023

  As Ms. ***** feels this is an issue with the manufacturer's paint, she would need to address this directly with Hyundai Motor America.

  We are happy to assist with providing whatever documentation she requires to submit with her claim, but, unfortunately, the dealership has no decision-making powers as to warranty coverage.

• Initial Complaint

  05/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2017 Hyundai ******* in September 2022 from Danbury Hyundai in ******* **. It has paint issues on the roof of the car near the front windshield. The dealership took the car and repainted it. The car has the same issue in the same area 5 times the size and the paint is lifted which means it will peel away more. If it begins to rust, the car will be damaged extensively. I reported the problem to Danbury Hyundai in March. In April the car was recalled and they told me to bring the car so they could do the recall work and take pictures to send to warranty. Which they did. The Dealership admits it was a deficiency in the white paint but this time they state they won’t give me a loaner and I will have to find my own transportation while the car is out of commission for a week. There are no buses and cab fare will be almost as expensive as a rental car. I work and can’t be without a car for that long without a replacement having no way to get back and forth. I have reported the issue to Hyundai ***** ******* ******** ******* who admitted the treatment was not fair and sent to the Escalation Department for resolution. I have been calling and the complaint has been sitting waiting for a manager to pick up the complaint for a month. I have called at least 10 times to no effect. I want my car painted or replaced at their expense. The problem stems from them, it should not cost me anything out of pocket. They devalued the car due to paint issues making it impossible to trade it in being it was newly purchased.

  Business response

  05/26/2023

  We will need to inspect the vehicle to know how to proceed.

  Ms. ***** should contact our general sales manager, Anthony P***********, to schedule an appointment.

  Customer response

  05/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  This is the first step toward resolution as the dealership inspected the vehicle on April 12, 2023.

  I will be in touch.
  
  Sincerely,
  
  ******** *****

  Customer response

  11/13/2023

  Please reopen this case because the paint is again peeling on my car.  This is the third (3) time I have had paint issues in my 2017 Hyundai Elantra that I purchased a little over a year ago.

   

  The last time the were supposed to repaint the entire vehicle.  It’s now obvious that they only painted the area that was peeling at the time because it is peeling again in a different area.

   

  What is most upsetting is that they devalued my car stating that it had paint issues when I have a letter from Hyundai Motor America stating they had a problem with the white paint on several of there models.

   

  I just want the car painted or replaced.  If they are going to paint; they must supply a loaner vehicle.

   

  Sincerely,

  ******** *****

  Business response

  11/13/2023

  Hyundai Warranty only covers replacement of the affected areas, so the entire vehicle was not painted.

  Ms. ***** should make an appointment so we can apply for a good-will extension of warranty coverage with Hyundai to have the new area painted.

  Unfortunately, Hyundai has sole discretion over warranty coverage.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩