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Complaint Details
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Initial Complaint
07/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
AVOID THIS DEALER Terrible dealer services. Years of faulty recall repairs and unnecessary work to car. Latest was nearly $3,000 that ‘may fix’ ongoing problems. I had tested at a reputable repair shop and they verified no need for $3,000 repair. They also verified after a day of testing that parts associated with Hyundai recalls and associated technical services bulletins were faulty. Hyundai Danbury either did not replace previously or replaced incorrectly. I have never received return phone calls from the owner or general manager regarding these issues. By the way Hyundai Consumer Affairs at their corporate HQ was no help and simply referred me back to the dealer. They will request the dealer owner contacts me and closed the case without resolution.Business response
07/11/2022
Our current diagnosis is an Evap Emission leak, A Crankshaft Position Sensor A Circuit, and a leak from the top of the Fuel Tank involving the tank and pump.
None of these is related to the Cannister and Holder Assembly repairs previously performed.
We would be happy to submit this to Hyundai under a, "goodwill request," even though the vehicle is past the 100,000 mile warranty, they may allow coverage.
Mr. ******* should contact our service manager, Ryan P*******, directly should he wish us to do so.
Initial Complaint
06/13/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a car going on 4 months ago from danbury Hyundai. My car came from ******** hyundai and was not checked before giving it to me. Not even a week later I was back at dealership for check engine light. When my car was checked it had zero oil in it. I did the 3 500 miles oil check and the car was loosing oil but no one can find out where it is going. The car cuts off going up hills. My car has been sitting at the car dealership in the back for 3 months. I am on my third loaner. I am making my third car payments on a car that is sitting at a the car dealership. Danbury hyundai talks a good game. Do your research. I don’t even want to deal with this anymore I just want my down payment and my 3 months of car notes I have paid. I don’t even want to hear no more **. Every week I go in sometimes twice a week and I keep getting told we working on it No more **. give me my money back and let me go somewhere else. They just want to get that money and the service dept is no good at all. I have paperwork for all the issues. I have proof that the oil was supposedly changed but when it was checked NO OIL!!!!!! They know something is seriously wrong with this engine because they are not pushing for me to get it back. Even though I would never take it back. **** ********* Give me $2200 and more for my three months of aggravation and leave me alone! My next step is the ATTORNEY GENERAL!!!!!!!!!!!!! I see Danbury Hyundai has 24 better business complaints I guess I will be 25Business response
06/14/2022
Our manager has arranged for Ms. ****** to return the vehicle and receive a refund.Initial Complaint
05/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a car at Danbury Hyundai in ********** they never told me that the car was crashed 3 Times and the Millage was push back to meke it looks new and they never told me nothing about that I feel like I got scammed.. now I have to pay the bank over 25,000 I went back to the dealership to try to change the car but the request was denied please I need someone to help me with This case I want the to change the car for one of the Same One or a refundBusiness response
05/19/2022
No issues related to the previous accidents have been reported to us.
We provide access to a free CarFax report for all pre-owned vehicles that can be downloaded from our website.
The mileage discrepancy appears to be a miss-entry that occurred when a new title was issued for the vehicle. This issue should be easily remedied with CarFax.
We are currently working with Mr. ******* to find him a new vehicle.
Customer response
05/24/2022
Complaint: ********
I am rejecting this response because:
Sincerely,
****** ******* They been trying to get me in another car but the bank doesn't want to approve my request do to the price of the car that I choose is a little higher than the one I have right now... I also been trying to get the same amount of money the I paid for my car but they only want to give me 15,500 for my car but I paid 18,000Business response
05/25/2022
The value of Mr. ********* vehicle has decreased during the period he has owned it.
We have no control over the lending decisions of finance institutions.
Customer response
05/26/2022
Complaint: ********
I am rejecting this response because:
Sincerely,
****** ******* Looks right now I can't even get a title. is been 7 months and I still don't have a title for my car because of the odometer reading Danbury Hyundai didn't told me nothing about the accidents and the roll back of the milesInitial Complaint
05/16/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I was asked for a $1,000 deposit on April 28, 2022 by Brandon W********* for a 2022 Hyundai ******* *******. The car, as I confirmed multiple times with Brandon, was scheduled to arrive May 15 (in contrast to their website with declares it is already "On the lot"). Instead of being charged $1,000 dollars, I was charged $1,030, without explanation. After multiple requests, Brandon replied, apologizing and blamed it on a new system. The entire week leading up to May 15, stated the arrival of my car, Brandon's phone was off. He took time off with out notifying me he'd be unavailable right when my car was supposed to arrive. Today (the day after the car was supposed to arrive) Brandon let me know the car is not here yet. Having had enough of this unprofessionalism I replied that either the money I paid or the car promised to me should be with me by the end of the day. Brandon said the money would be back in 7 to 10 days. This is not a satisfactory solution. They took my money on false pretenses. I want it back today. They cannot say they have cars on the lot that aren't there and they cannot take money from me and promise me a car then not deliver. I have the text history of our conversation in which $1,000, not 1030 is what Brandon asks to charge me, and the car is alleged by Brandon to be arriving May 15 "or sooner".Business response
05/16/2022
The vehicle Mr. ***** was interested in was slated to be delivered on or about May 15th, but, as is our policy, we never confirm an exact arrival date because there are various factors outside our control which can affect actual delivery.
Hyundai ****** has control of delivery dates and how vehicles are listed on our website. Once the vehicle has been transferred from their system to ours, and the vehicle is within a week to 10 days of actual arrival, it will appear as, "On the Lot," whether it is physically here or not. We have no control over this.
We processed Mr. ******* refund right away, but the bank decides when the credit is processed and returned to his account. We have had refunds credited back in the same day, but a credit can take up to 10 days to process.
Initial Complaint
05/02/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
At the time of this email I have not received my refund check from Cancellation of my service contract in the amount of ~$2050 not have i received correspondence that it has been processed. This check was sent to you all by the plan provider on 3/3/22. Following receipt of that check, without looking to see if my loan was paid in full to ******** ****, danbury hyundai wrote a check for above amount to ********. The check was then mailed to a PO Box for ******** that they are not aware of. A representative from ******** (hilary) has been attempting to work with you all towards resolution, and is now stating she is not receiving return calls. When hilary spoke with Anthony last week she was asked to wait until 4.25.22 as the controller was out and they would need to cancel the check sent to pobox and reissue a new check to be sent directly to me. Hilary has called and left messages this week with no response.Business response
05/05/2022
The refund check was sent ******** **** as they are the lienholder.
We had no documentation that the lien was satisfied, so we are obligated to send payment to the lienholder.
If the loan has been paid in full, ******** **** will issue a refund for overpayment.
Customer response
05/05/2022
Complaint: ********
I am rejecting this response because:******** **** was told on 5/3 to provide documentation to danbury hyundai that lien was paid in full (this has been completed) and a check would be issued directly to me. It is apparent that noone at this dealership has a clue of process or what the others involved are communicating to me/********. Can you please get your stories straight and provide a clear response of where my refund is.Additionally if a lien is paid in full, it is the dealerships duty to review and process check to me. Maybe read the contract provided to me during purchase.
Sincerely,
******* *******Business response
05/05/2022
We have not received a lien release from ******** ****.Initial Complaint
03/30/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My wife and I visited Danbury Hyundai on 3/26/22, 3/27/22, 3/29/22 and 3/30/22 in search of a used car. We found a car we liked (2018 Nissan *****) and on 3/29 we asked what the final price of the car was. The list price was $19,844 and the final price was $23,540 (with tax and fees). The sales person we were working with (Joe) asked us how we wanted to pay for that and we told him cash. He then brought the sales manager over (John) who explained that we had to finance the car through them so they could get $750 back from the bank. We left to discuss and came back on 3/30. We talked to John and said we weren't interested in financing- we wanted to pay cash. He said no we cannot pay cash. We told him the website listing clearly states there is a cash price- he was not interested in selling us the car for cash- the only way we could buy it is to finance it through them. We walked out and did not buy the car. This is an obvious bait and switch- in the 4 days we visited to look at this car, we were never told that we had to finance it. In fact, when we were ready to buy, the salesman asked us how we wanted to pay for it (cash or financing). We never planned on financing and wasted our time on 4 different days test driving this carBusiness response
03/30/2022
Our general manager will be addressing this issue with the entire staff to ensure that everyone is following our policies and procedures.
There is no obligation to use our financing when purchasing a vehicle, and we have customers buy vehicles with cash frequently.
We apologize for this manager's misstatement and mischaracterization of our policies.
Customer response
03/31/2022
Complaint: ********
I am still interested in purchasing this vehicle. I kindly request that the sales manager call me ASAP at *** *** **** and invite me back to the dealership to complete this purchase for cash. I would like him to honor the price we agreed to which was $23,500. This is the final price with no other fees. This sale would be contingent upon a clean inspection by my mechanic and successful completion of body work repairs that we agreed to.
Sincerely,
****** ***********Business response
04/06/2022
Per his request, we attempted to set up an appointment for Mr. ***********, but he declined.Initial Complaint
01/07/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I bought a used 2018 ***** *** from Danbury Hyundai on 4/16/21. Shortly after I drove the car home I noticed an acceleration problem that often occurred. The problem was most often noticeable when at a stop light, I would step on the gas and the car wouldn't move. I brought the car back to the dealer who couldn't replicate the issue. After this I brought the car to a local ***** dealer, who diagnosed the problem as having the wrong type of fluid in the transmission. The transmission was gummed up and needed to have the fluid replaced multiple times in order to flush out the incorrect substance. I had the fluid flushed three times and at the ***** dealer. I called Danbury Hyundai Multiple times looking for various levels of management, Finally I emailed the General Manager and received no response. I was only seeking reimbursement for the three fluid flushes I was forced to do on a three year old car. The total was under $1,000. Overall my experience with this dealer was sub par. I drove two hours to get the car as I live in *************. When I arrived the car hadn't been cleaned thoroughly, some sort of drink was spilled in the center console, and the second key was missing. After I complained about the key, which I was told didn't exist, it was miraculously found.Business response
01/12/2022
We will reach out to Mr. ****** directly to resolve this.
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Customer Complaints Summary
37 total complaints in the last 3 years.
13 complaints closed in the last 12 months.