Complaints
Customer Complaints Summary
- 32 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/13/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was delivered a car that was not described...I wanted to not accept delivery because of that but was told the car was mine and it wasn't an option to not accept delivery. The car seats were a very light gray. I had asked for dark gray seats and was told that it was dark gray. Additionally the website pictures showed a dark gray. When I was talking to the manager who was extremely agressive he said the seats are treated and fully wipeable and wont be an issue as far as stains. Additionally, I was promised a few hundred dollars in target gift cards...a 100 dollar gas card and a few hundred dollar check for all the challenges in our interactions. The few hundred dollar check was promised after the car was delivered on August 12 and it was the wrong color. The gift cards were supposed to be given when car was delivered and when they weren't the manager said they would be sent with the plates along with the checks. No gift cards or check ever came. Finally got a response from dealer after awhile that because I didn't fill out a good survey they won't be sending it to me. That was not a condition that they had set for the gift cards or for the check. It was dishonest and wrong and is owed to me. Additionally I feel they should pay for a stain treatment of seats or a warranty for stains for the seats.Business Response
Date: 10/17/2022
Ms. ***** will receive her payment as previously promised.
Regarding the warranty coverage, the seat fabric is has been treated to be stain resistant, so no warranty is available.
Customer Answer
Date: 10/23/2022
Complaint: ********
I am rejecting this response because: I did get the check as promised, but three things were promised so there are still two outstanding things - a 100 dollar gas card and a few target gift cards (a specific amount was not said for the target gift cards - just that they would send a few - it seemed from the conversation that they would each be a decent amount - in my mind was probably 25 or 50 dollars each from the way it was spoken about.Additionally, if they can please let me know how the upholstery was treated as that has not been my experience with the car upholstery - there are two materials in the seat - one part does seem less prone to stains - but not the other. If it was treated then I would expect that an upholstery warranty can be given - for stains.
Sincerely,
Rachel *****Initial Complaint
Date:09/13/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My car was damaged (dent/scratch) the first week of August 2022 ,when it was brought in for service. The director of service, (Ryan Persarias) fielded my problem and said the dealership would fix it. He personally made a 9/12/22 appointment for me and was told I would be given a rental car. I showed up on the date and no one in the service area knew anything about my car and problem. They had no authorization to fix the problem because Ryan had not notified them, nor could I be provided with rental car without Ryan’s approval. To this moment 9/13/22 I have left numerous voicemails and text messages to him. Called the dealership (GM) , have been given the run around since the previous day. Was told I would get a call back….. nothing. When I do call back , I’m told they’re not at their desk (5-6 times)? While I filed 2 complaints with corporate, was told they would not go back to the dealership. Must contact GM. I want my car fixed according the agreement in a timely manner. It was an hour of waiting before it was apparent my car wouldn’t be taken that day and drove the car back home. I lost work time and still very aggravated. The dealership should also find a way to compensate me for the troubleBusiness Response
Date: 09/21/2022
We apologize for the frustration caused.
Our manager, Ryan P******** was out of the office unexpectedly.
I have asked him to contact Mr. ******** directly to arrange for another appointment.
Customer Answer
Date: 09/21/2022
Complaint: ********
I am rejecting this response because:I still haven’t heard from the manager. This happened on the first week of August,and it is now September 21. Ridiculous
Sincerely,
Chris Carriera.Business Response
Date: 09/23/2022
Mr. ******** has an appointment for Monday, October 3rd and will be furnished with a rental vehicle be cause we will still not have a loaner available.
Initial Complaint
Date:07/01/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
AVOID THIS DEALER Terrible dealer services. Years of faulty recall repairs and unnecessary work to car. Latest was nearly $3,000 that ‘may fix’ ongoing problems. I had tested at a reputable repair shop and they verified no need for $3,000 repair. They also verified after a day of testing that parts associated with Hyundai recalls and associated technical services bulletins were faulty. Hyundai Danbury either did not replace previously or replaced incorrectly. I have never received return phone calls from the owner or general manager regarding these issues. By the way Hyundai Consumer Affairs at their corporate HQ was no help and simply referred me back to the dealer. They will request the dealer owner contacts me and closed the case without resolution.Business Response
Date: 07/11/2022
Our current diagnosis is an Evap Emission leak, A Crankshaft Position Sensor A Circuit, and a leak from the top of the Fuel Tank involving the tank and pump.
None of these is related to the Cannister and Holder Assembly repairs previously performed.
We would be happy to submit this to Hyundai under a, "goodwill request," even though the vehicle is past the 100,000 mile warranty, they may allow coverage.
Mr. ******* should contact our service manager, Ryan P*******, directly should he wish us to do so.
Initial Complaint
Date:06/13/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a car going on 4 months ago from danbury Hyundai. My car came from ******** hyundai and was not checked before giving it to me. Not even a week later I was back at dealership for check engine light. When my car was checked it had zero oil in it. I did the 3 500 miles oil check and the car was loosing oil but no one can find out where it is going. The car cuts off going up hills. My car has been sitting at the car dealership in the back for 3 months. I am on my third loaner. I am making my third car payments on a car that is sitting at a the car dealership. Danbury hyundai talks a good game. Do your research. I don’t even want to deal with this anymore I just want my down payment and my 3 months of car notes I have paid. I don’t even want to hear no more **. Every week I go in sometimes twice a week and I keep getting told we working on it No more **. give me my money back and let me go somewhere else. They just want to get that money and the service dept is no good at all. I have paperwork for all the issues. I have proof that the oil was supposedly changed but when it was checked NO OIL!!!!!! They know something is seriously wrong with this engine because they are not pushing for me to get it back. Even though I would never take it back. **** ********* Give me $2200 and more for my three months of aggravation and leave me alone! My next step is the ATTORNEY GENERAL!!!!!!!!!!!!! I see Danbury Hyundai has 24 better business complaints I guess I will be 25Business Response
Date: 06/14/2022
Our manager has arranged for Ms. ****** to return the vehicle and receive a refund.
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