Complaints
Customer Complaints Summary
- 32 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/28/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Danbury Hyundai Oct 28, 2022 Noe.T******* Pulled a bait & switch scam on us. Contacted them to buy a ***** **** *** *** Crew Cab Pickup for $31,245, as listed on their website. They confirmed that they had it in stock, assured us they didn't need a deposit, they'd hold it for us. So we drove HOURS down to our credit union and we're about to leave to the dealership and suddenly NOPE, it SOLD. But they have the PREMIUM for +$10k MORE. Won't discus any deal via phone. We gotta drive another hour to the dealership to discuss. Gave up and drove hours home. Next day, I contact the dealership again - guess what? They HAVE the same make and model we wanted to buy, but now it's +$8k MORE than listed on the website. I've filed complaints with the ** State Attorney's General and Dealer Complaint Department. Do NOT buy from these scam artists.Business Response
Date: 10/31/2022
Unfortunately, our sister showroom did not check to see if anyone had a hold on the original vehicle and sold it. We did not discover this until the customer arrive, for which we apologize.
We have requested further information on the pricing issue, so we can clarify the problem. I would note that the prices on our website are subject to taxes, fees, and interest if the vehicle is financed which can add substantially to the final price.
We hope to have the information soon.
Customer Answer
Date: 10/31/2022
Complaint: ********
I am rejecting this response because:We literally have chat receipts showing that they are still soliciting sales using this vehicle for $31,245.
And it's STILL on their website:
*************************************************************************
Business Response
Date: 11/02/2022
Unfortunately, the vehicle the customer initially inquired about was sold by our sister store outside without following our usual procedures which is why the Danbury store thought it was still available.
The customer was offered the only other Santa Cruz in stock which was a higher level trim and was a little over $8000 more than the original vehicle.
We have no record of any other vehicle being offered to this customer, and we do not charge over MSRP--which is the pricing listed on our web sites, so we have requested further information from the customer in order to investigate their claims.
Initial Complaint
Date:10/13/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was delivered a car that was not described...I wanted to not accept delivery because of that but was told the car was mine and it wasn't an option to not accept delivery. The car seats were a very light gray. I had asked for dark gray seats and was told that it was dark gray. Additionally the website pictures showed a dark gray. When I was talking to the manager who was extremely agressive he said the seats are treated and fully wipeable and wont be an issue as far as stains. Additionally, I was promised a few hundred dollars in target gift cards...a 100 dollar gas card and a few hundred dollar check for all the challenges in our interactions. The few hundred dollar check was promised after the car was delivered on August 12 and it was the wrong color. The gift cards were supposed to be given when car was delivered and when they weren't the manager said they would be sent with the plates along with the checks. No gift cards or check ever came. Finally got a response from dealer after awhile that because I didn't fill out a good survey they won't be sending it to me. That was not a condition that they had set for the gift cards or for the check. It was dishonest and wrong and is owed to me. Additionally I feel they should pay for a stain treatment of seats or a warranty for stains for the seats.Business Response
Date: 10/17/2022
Ms. ***** will receive her payment as previously promised.
Regarding the warranty coverage, the seat fabric is has been treated to be stain resistant, so no warranty is available.
Customer Answer
Date: 10/23/2022
Complaint: ********
I am rejecting this response because: I did get the check as promised, but three things were promised so there are still two outstanding things - a 100 dollar gas card and a few target gift cards (a specific amount was not said for the target gift cards - just that they would send a few - it seemed from the conversation that they would each be a decent amount - in my mind was probably 25 or 50 dollars each from the way it was spoken about.Additionally, if they can please let me know how the upholstery was treated as that has not been my experience with the car upholstery - there are two materials in the seat - one part does seem less prone to stains - but not the other. If it was treated then I would expect that an upholstery warranty can be given - for stains.
Sincerely,
Rachel *****Initial Complaint
Date:09/13/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My car was damaged (dent/scratch) the first week of August 2022 ,when it was brought in for service. The director of service, (Ryan Persarias) fielded my problem and said the dealership would fix it. He personally made a 9/12/22 appointment for me and was told I would be given a rental car. I showed up on the date and no one in the service area knew anything about my car and problem. They had no authorization to fix the problem because Ryan had not notified them, nor could I be provided with rental car without Ryan’s approval. To this moment 9/13/22 I have left numerous voicemails and text messages to him. Called the dealership (GM) , have been given the run around since the previous day. Was told I would get a call back….. nothing. When I do call back , I’m told they’re not at their desk (5-6 times)? While I filed 2 complaints with corporate, was told they would not go back to the dealership. Must contact GM. I want my car fixed according the agreement in a timely manner. It was an hour of waiting before it was apparent my car wouldn’t be taken that day and drove the car back home. I lost work time and still very aggravated. The dealership should also find a way to compensate me for the troubleBusiness Response
Date: 09/21/2022
We apologize for the frustration caused.
Our manager, Ryan P******** was out of the office unexpectedly.
I have asked him to contact Mr. ******** directly to arrange for another appointment.
Customer Answer
Date: 09/21/2022
Complaint: ********
I am rejecting this response because:I still haven’t heard from the manager. This happened on the first week of August,and it is now September 21. Ridiculous
Sincerely,
Chris Carriera.Business Response
Date: 09/23/2022
Mr. ******** has an appointment for Monday, October 3rd and will be furnished with a rental vehicle be cause we will still not have a loaner available.
Initial Complaint
Date:07/01/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
AVOID THIS DEALER Terrible dealer services. Years of faulty recall repairs and unnecessary work to car. Latest was nearly $3,000 that ‘may fix’ ongoing problems. I had tested at a reputable repair shop and they verified no need for $3,000 repair. They also verified after a day of testing that parts associated with Hyundai recalls and associated technical services bulletins were faulty. Hyundai Danbury either did not replace previously or replaced incorrectly. I have never received return phone calls from the owner or general manager regarding these issues. By the way Hyundai Consumer Affairs at their corporate HQ was no help and simply referred me back to the dealer. They will request the dealer owner contacts me and closed the case without resolution.Business Response
Date: 07/11/2022
Our current diagnosis is an Evap Emission leak, A Crankshaft Position Sensor A Circuit, and a leak from the top of the Fuel Tank involving the tank and pump.
None of these is related to the Cannister and Holder Assembly repairs previously performed.
We would be happy to submit this to Hyundai under a, "goodwill request," even though the vehicle is past the 100,000 mile warranty, they may allow coverage.
Mr. ******* should contact our service manager, Ryan P*******, directly should he wish us to do so.
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