Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies
on BBB websites to remember your preferences, improve website performance and enhance user experience, and
to recommend content we believe will be most relevant to you. Most cookies collect anonymous information
such as how users arrive at and use the website. Some cookies are necessary to allow the website to
function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Share
Business Profile

New Car Dealers

Danbury Hyundai

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was delivered a car that was not described...I wanted to not accept delivery because of that but was told the car was mine and it wasn't an option to not accept delivery. The car seats were a very light gray. I had asked for dark gray seats and was told that it was dark gray. Additionally the website pictures showed a dark gray. When I was talking to the manager who was extremely agressive he said the seats are treated and fully wipeable and wont be an issue as far as stains. Additionally, I was promised a few hundred dollars in target gift cards...a 100 dollar gas card and a few hundred dollar check for all the challenges in our interactions. The few hundred dollar check was promised after the car was delivered on August 12 and it was the wrong color. The gift cards were supposed to be given when car was delivered and when they weren't the manager said they would be sent with the plates along with the checks. No gift cards or check ever came. Finally got a response from dealer after awhile that because I didn't fill out a good survey they won't be sending it to me. That was not a condition that they had set for the gift cards or for the check. It was dishonest and wrong and is owed to me. Additionally I feel they should pay for a stain treatment of seats or a warranty for stains for the seats.

    Business Response

    Date: 10/17/2022

    Ms. ***** will receive her payment as previously promised.

    Regarding the warranty coverage, the seat fabric is has been treated to be stain resistant, so no warranty is available.

    Customer Answer

    Date: 10/23/2022


    Complaint: ********

    I am rejecting this response because: I did get the check as promised, but three things were promised so there are still two outstanding things - a 100 dollar gas card and a few target gift cards (a specific amount was not said for the target gift cards - just that they would send a few - it seemed from the conversation that they would each be a decent amount - in my mind was probably 25 or 50 dollars each from the way it was spoken about.

    Additionally, if they can please let me know how the upholstery was treated as that has not been my experience with the car upholstery  - there are two materials in the seat - one part does seem less prone to stains - but not the other. If it was treated then I would expect that an upholstery warranty can be given - for stains.



    Sincerely,

    Rachel *****

  • Initial Complaint

    Date:09/13/2022

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was damaged (dent/scratch) the first week of August 2022 ,when it was brought in for service. The director of service, (Ryan Persarias) fielded my problem and said the dealership would fix it. He personally made a 9/12/22 appointment for me and was told I would be given a rental car. I showed up on the date and no one in the service area knew anything about my car and problem. They had no authorization to fix the problem because Ryan had not notified them, nor could I be provided with rental car without Ryan’s approval. To this moment 9/13/22 I have left numerous voicemails and text messages to him. Called the dealership (GM) , have been given the run around since the previous day. Was told I would get a call back….. nothing. When I do call back , I’m told they’re not at their desk (5-6 times)? While I filed 2 complaints with corporate, was told they would not go back to the dealership. Must contact GM. I want my car fixed according the agreement in a timely manner. It was an hour of waiting before it was apparent my car wouldn’t be taken that day and drove the car back home. I lost work time and still very aggravated. The dealership should also find a way to compensate me for the trouble

    Business Response

    Date: 09/21/2022

    We apologize for the frustration caused.

    Our manager, Ryan P******** was out of the office unexpectedly.

    I have asked him to contact Mr. ******** directly to arrange for another appointment.

    Customer Answer

    Date: 09/21/2022


    Complaint: ********

    I am rejecting this response because:I still haven’t heard from the manager. This happened on the first week of August,and it is now September 21. Ridiculous 

    Sincerely,

    Chris Carriera. 

    Business Response

    Date: 09/23/2022

    Mr. ******** has an appointment for Monday, October 3rd and will be furnished with a rental vehicle be cause we will still not have a loaner available.

  • Initial Complaint

    Date:07/01/2022

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AVOID THIS DEALER Terrible dealer services. Years of faulty recall repairs and unnecessary work to car. Latest was nearly $3,000 that ‘may fix’ ongoing problems. I had tested at a reputable repair shop and they verified no need for $3,000 repair. They also verified after a day of testing that parts associated with Hyundai recalls and associated technical services bulletins were faulty. Hyundai Danbury either did not replace previously or replaced incorrectly. I have never received return phone calls from the owner or general manager regarding these issues. By the way Hyundai Consumer Affairs at their corporate HQ was no help and simply referred me back to the dealer. They will request the dealer owner contacts me and closed the case without resolution.

    Business Response

    Date: 07/11/2022

    Our current diagnosis is an Evap Emission leak, A Crankshaft Position Sensor A Circuit, and a leak from the top of the Fuel Tank involving the tank and pump. 

    None of these is related to the Cannister and Holder Assembly repairs previously performed.

    We would be happy to submit this to Hyundai under a, "goodwill request," even though the vehicle is past the 100,000 mile warranty, they may allow coverage.

    Mr. ******* should contact our service manager, Ryan P*******, directly should he wish us to do so.

  • Initial Complaint

    Date:06/13/2022

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car going on 4 months ago from danbury Hyundai. My car came from ******** hyundai and was not checked before giving it to me. Not even a week later I was back at dealership for check engine light. When my car was checked it had zero oil in it. I did the 3 500 miles oil check and the car was loosing oil but no one can find out where it is going. The car cuts off going up hills. My car has been sitting at the car dealership in the back for 3 months. I am on my third loaner. I am making my third car payments on a car that is sitting at a the car dealership. Danbury hyundai talks a good game. Do your research. I don’t even want to deal with this anymore I just want my down payment and my 3 months of car notes I have paid. I don’t even want to hear no more **. Every week I go in sometimes twice a week and I keep getting told we working on it No more **. give me my money back and let me go somewhere else. They just want to get that money and the service dept is no good at all. I have paperwork for all the issues. I have proof that the oil was supposedly changed but when it was checked NO OIL!!!!!! They know something is seriously wrong with this engine because they are not pushing for me to get it back. Even though I would never take it back. **** ********* Give me $2200 and more for my three months of aggravation and leave me alone! My next step is the ATTORNEY GENERAL!!!!!!!!!!!!! I see Danbury Hyundai has 24 better business complaints I guess I will be 25

    Business Response

    Date: 06/14/2022

    Our manager has arranged for Ms. ****** to return the vehicle and receive a refund.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.