ComplaintsforTown Fair Tire Centers, Inc.

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Brought my car in for service waiting as other customers that came in after me got service and left. Not until I complain did I get service. I would still have been here if I didn't complain.

  Customer response

  06/14/2024

  I want the business and the public to be aware of my complaint.  I would like an answer to my complaint by the business.

  

  Business response

  06/25/2024

  To Whom It May Concern;

  We sincerely apologize for the extended wait Mr. ************ experienced at the store. This is the first this office is hearing of this issue. With an appointmnet the average wait time is 90 minutes to 2 hours. We figure between 30 and 45 minutes for a bay to open. Then we figure about an hour to perform the work depending on the job. This should have been explained when the service was checduled and again when Mr. ************. The associate should have also followed up through out the wait and advised Mr. ************ of any delays. We will be sure to address this with the store. We have reached out to Mr. ************ and left a message. At this point we would like to send Mr. ************ $100.00 for his inconvenience. We will send the refund to the address provided to the BBB. if there is better address please have Mr. ************ contact me at ###-###-####.

  Sincerely,

  Rich A****

  Town Fair Tire

  Customer response

  06/25/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ************

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got a tire rotation on March 9, 2024. I noticed that one of my wheel center caps was missing and a lug nut for one wheel was broken, and not replaced. A staff member told me it would be replaced but it was not. Another a wheel stud on another wheel was snapped off with part of the lug nut still inside. Also, they did not contact me to let me know they left the wheel center cap off my car. I went back on my own to check if it was there, it was.

  

  Business response

  05/14/2024

  To Whom It May Concern;

  We sincerely apologize for the issue Ms. ***** is having with her vehicle. This is the first this office hearing of this issue. It's unclear what happened with teh st uds and caps. However we will gladly take care them. Please have Ms. ***** contact me at ###-###-#### to arrange the repair of the vehicle.

  Sincerely,

  Rich A****

  Town Fair Tire

• Initial Complaint

  05/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Friday May 10th 2024, I had my tires changed over in the ********* ** location. When I called to ask about appointments, and before making the appointment, I specifically asked what the cost would be and if they were able to balance aluminum wheels. I was quoted 92.00 and change. This price is the reason I booked the appointment. My daughter brought my car in on the day of the appointment, and when she picked up my car, she was charged 119.00. That's close to a 30.00 discrepancy, and makes the quote I was given misleading and entrapment. I would like a refund of the difference between the price quoted and the price charged. I have tried to call several times since May 10 and I have been put into voice mail. I have also emailed the company.

  

  Business response

  05/14/2024

  To Whom It May Concern;

  We sincerely apologize for the price discrepancy at the store. Unfortunately the customer contacted the BBB before contacting us regarding this issue. We recieved an email regarding this issue today as well. The customer was written up for a balance and alignment, not just balancing. We will gladly refund the difference that was charged as a courtesy for the confusion. Please have Ms. M******* contact me at ###-###-#### or respnd to my email to arrange the refund.

  Sincerely,

  Rich A****

  Town Fair Tire

  Customer response

  06/21/2024

  This issue was not resolved. Rich sent me an email with different information than what he mentioned in his response to my BBB complaint, offered a refund, asked for the invoice number and my address. I provided him with that information, over a month ago. I never received a refund. I emailed him again a few days ago asking where in the process the refund was at, and I did not receive a response

  Customer response

  06/24/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  Date Sent: 6/21/2024 9:04:35 PM
  This issue was not resolved. Rich sent me an email with different information than what he mentioned in his response to my BBB complaint, offered a refund, asked for the invoice number and my address. I provided him with that information, over a month ago. I never received a refund. I emailed him again a few days ago asking where in the process the refund was at, and I did not receive a response
  Sincerely,
  
  ******* ********

  

  Business response

  06/25/2024

  To Whom It May Concern;

  We sincerely apologize that Ms. ******** has not seen her refund yet. The check for the refund of the difference was mailed on 5/24/24 to the address provided by Ms. ******** to the BBB.We have reached out to Ms. ******** to arrange to resend the check. Please have her contact me at ###-###-#### to make arrangements.

  Sincerely,

  Rich A****

  Town Fair Tire

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 25, 2024, I had four new tires installed on my vehicle at Town Fair Tire in ******** **. After picking up the truck, I noticed that all four wheels had been damaged during the installation process. I did not notice the damage while I was still at the store because the wheels were covered in grease and soap. After I washed the wheels, I noticed the new damage. The damage ranges from large gouges to scratches along the outer rim. I am particular about my vehicles and I am certain that the wheels were not damaged when I dropped the truck off. A short time later, I returned and showed the wheels to Matt from the wholesale department. He only briefly looked, said it didn't happen there, and just walked away. On April 29, 2024, I called Town Fair Tire customer service. I was provided an email address for a supervisor and told to send an email regarding this issue. That day, I sent an email explaining the situation and provided photographs of the damage. This email has not been returned. The truck has not been inside another shop since those wheels were installed (new) at the dealer a couple of years ago. I do all of my own service because I don't like having it at shops. I grew up working in my family's autobody shop, so I am familiar with vehicles, parts, damage, etc.

  

  Business response

  05/21/2024

  To Whom It May Concern;

  We are aware of this situation. This was not brought in as a regular customer but as a wholesaale account for a business. By rights since they paid for his service an yrecourse he has is through *** **** ********* and not us. He paid them for the tires and service no us. Looking at the pictures the damage is not synonomous with anything our machines could have done. Being in the business at one point Mr. ******** would know this too. This was told to the shop that sent him as well. The damages look like road damage and one picture actually looks like the chrome is seperating from the wheel. However at this point in the interest of bringing an amicable resolution to this issue we can do one of two things. We can either replace the wheels with afternmarket wheels we have in stock at no charge or we can refund the account for the tires. Please have Mr. ******** contact me at ###-###-#### to let me know which option he prefers.

  Sincerely,

  Rich A****

  Town Fair Tire

   

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The manager finally got involved my vehicle I had purchased 4 tires and balance well 2 hours later manager tells me it's coming out leaves to my surprise the other man had to go to ******* to get them so a hole hour and being lied to I paid already this is the worst establishment I have ever traded with and I've been in business for over 25 years something needs to be done. When I know things can go wrong but 2 hrs and now another hour you know word of mouth hurts and deceiving customers is illegal. Please help I'm only the abused party.i I'm not sending pics of a brake rotor being done behind my car in bay but I do have them

  

  Business response

  05/07/2024

  To Whom It May Concern;

  We sincerely apologize for the issue you Ms. ****** had in the store and the inconvenience she experienced. This is the first this office is hearing of this issue.Unfortunately I cannot locate Ms. ******** invoice so we have no idea which location this was. Please have her contact me at ###-###-#### so we can see which location this was and we will see what we can do for her inconvenience as well.

  Sincerely,

  Rich A****

  Town Fair Tire

  

  Business response

  05/07/2024

  To Whom It May Concern;

  We sincerely apologize for the issue you Ms. ****** had in the store and the inconvenience she experienced. This is the first this office is hearing of this issue.Unfortunately I cannot locate Ms. ******** invoice so we have no idea which location this was. Please have her contact me at ###-###-#### so we can see which location this was and we will see what we can do for her inconvenience as well.

  Sincerely,

  Rich A****

  Town Fair Tire

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have tires that are supposedly under lifetime warranty. However one continues to deflate and I have to fill it every other day. I made an appointment for the ******* location to buy a new one because I’m guessing it’s not a repair. However, despite the appointment, they refused to help. You are only open during work hours so now I’m at risk of having a flat or a blowout because your store - who had hours blocked off to sell me tires - refused to honor the guarantee. This is likely an *** issue as well.

  

  Business response

  05/07/2024

  To Whom It May Concern;

  We sincerely apologize for the issue Ms. ***** had with the store and the tire. We have been in contact with Ms. ***** and they will taking their vehicle to the store this Saturday to either repair or replace the tire under the warranty.

  Sincerely,

  Rich A****

  Town Fair Tire

  Customer response

  05/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They were very helpful!
  
  Sincerely,
  
  **** *****

• Initial Complaint

  04/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went down to town fair tire who told me I had to get a new tire for the noise that my car was making. I purchased the run flat tire and had them put it on my vehicle. After driving I noticed that the noise was still occurring so I called to see if I could bring my car back. I brought it back and was then told that it wasn’t the tire but my rim was bent. I told them that in that case I did not need the tire then. So after purchasing a tire that wasn’t needed I now have to pay out additional money for a rim.

  

  Business response

  04/23/2024

  To Whom It May Concern;

  We sincerely apologize fo rte issue Mr. ***** is having with his vehicle. This is the first this office is hearing of Mr. *****' issue. The associate should have checked the wheel and tire in the bay before making a recommendation. At this point we will be happy to refund Mr. ***** for the tire. Please have him contact me at ###-###-#### to arrange the refund.

  Sincerely,

  Rich A****

  Town Fair Tire

• Initial Complaint

  04/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to express my extreme disappointment with the service I received at your ********* location. I recently purchased 4 tires from your establishment at ****** and was promised lifetime flat repair as part of the purchase. Can provide receipt if needed. However, when I brought in my vehicle for a flat tire repair, the individual who claimed to be the manager did not even look at the tire and simply stated that because it was a ***** tire with foam inside, the tire needed to be replaced. I got old tire back from townfair tire to understand cause of issue, took it to firestone and I have confirmation from ********* firestone store that there was no issue with tire. and replacement of tire was not needed. This is unacceptable and a clear breach of the agreement outlined on my receipt. I expect Town Fair Tire to honor their commitment and provide a refund of the cost of the new tire purchase. I am extremely disappointed with the lack of customer service and professionalism displayed by your staff.

  

  Business response

  04/23/2024

  To Whom It May Concern;
  

  We sincerely apologize for the issue Mr. **** had with the tire and the store. This is the first this office is hearing of Mr. ****** issue. The store was incorrect the contisilent tires can be repaired with special procedures as long as the damage is in the repairable area of the tire. We will be sure to address this with them. At this point we will gladly refund for the tire. Please have Mr. **** contact me at ###-###-#### to arrange the refund.
  

  Sincerely,
  

  RIch A****
  Town Fair Tire

  Customer response

  05/01/2024

  Waiting for check to arrive as agreed by business. once received will close this complaint

  thanks

   

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  4/13 had an appointment at 12 afternoon at the Townfair in ****** **. They did a routine tire rotation & an alignment. My car was running fine before it was worked on. No shaking, no dragging etc. I was given the car back at 2:00 and charged $115.92 I left for 10 minutes and noticed that on the highway it shakes when I go 60mph. I came back at 2:20. Told to wait an additional 1 hour. I got my car, they said all they needed to do to fix the problem was a tire remount. I left. Got on the highway, same shake at 60mph. Nothing fixed. I do not want to get anyone in trouble, however, I already gave them the chance to fix the problem that was created, and they did not. I want my money back.

  

  Business response

  04/17/2024

  To Whom It May Concern;

  We sincerely apologize for the issue Ms. ***** is having with her vehicle and the service. This is the first this office is hearing of her issue. At this point if she unhappy with the service we will gladly refund her for the service. Please have her call me at ###-###-#### to arrange the refund.

  Sincerely,

  Rich A**** 

  Town Fair Tire 

  Customer response

  04/25/2024

  Was recently contacted by an office. They said the only way to redund is by check and that they will send out a check for the amount of my return. I will be satisfied once I actually receive that check because as of today I have not recieved it. 

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction : 04/01/2024 Amount Paid : 1168.36 Address of Business: ** ****** **** *** ******* ** ***** Name of Business: TOWN FAIR TIRE Vehicle was brought in for tire replacement, tire rotation and balancing, wheel alignment Upon completing the servicing vehicle was not mentioned to have any problems for Rims on 2022 ***** ******. After a day of driving customer noticed shaking of wheels. Brought in again for rebalance on 04/02/2024 After rebalancing was done technician states a single Rim was damaged causing the vibration. Vehicle was taken to dealership for checking and 3 Rims were damaged totaling $2000 of damage. No Rims were damaged before getting vehicle serviced at TOWN FAIR TIRE Initial claim was that 1 rim was damaged at TOWN FAIR TIRE. Dealership saw damage to 3 Rims

  

  Business response

  04/16/2024

  To Whom It May Concern;

  We sincerely apologize for the issue Mr. ************* is having with his wheels. We have been in contcat with Mr. ************* and we are awaiting pictures of the damage that he was supposed to send us. Please have him send the pictures of the damaged wheels to ******************* so we can look at the wheels and see what we can do to help.

  Sincerely,

  Rich A****

  Town Fair Tire

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩