ComplaintsforTown Fair Tire Centers, Inc.

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  4/13 had an appointment at 12 afternoon at the Townfair in ****** **. They did a routine tire rotation & an alignment. My car was running fine before it was worked on. No shaking, no dragging etc. I was given the car back at 2:00 and charged $115.92 I left for 10 minutes and noticed that on the highway it shakes when I go 60mph. I came back at 2:20. Told to wait an additional 1 hour. I got my car, they said all they needed to do to fix the problem was a tire remount. I left. Got on the highway, same shake at 60mph. Nothing fixed. I do not want to get anyone in trouble, however, I already gave them the chance to fix the problem that was created, and they did not. I want my money back.

  

  Business response

  04/17/2024

  To Whom It May Concern;

  We sincerely apologize for the issue Ms. ***** is having with her vehicle and the service. This is the first this office is hearing of her issue. At this point if she unhappy with the service we will gladly refund her for the service. Please have her call me at ###-###-#### to arrange the refund.

  Sincerely,

  Rich A**** 

  Town Fair Tire 

  Customer response

  04/25/2024

  Was recently contacted by an office. They said the only way to redund is by check and that they will send out a check for the amount of my return. I will be satisfied once I actually receive that check because as of today I have not recieved it. 

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction : 04/01/2024 Amount Paid : 1168.36 Address of Business: ** ****** **** *** ******* ** ***** Name of Business: TOWN FAIR TIRE Vehicle was brought in for tire replacement, tire rotation and balancing, wheel alignment Upon completing the servicing vehicle was not mentioned to have any problems for Rims on 2022 ***** ******. After a day of driving customer noticed shaking of wheels. Brought in again for rebalance on 04/02/2024 After rebalancing was done technician states a single Rim was damaged causing the vibration. Vehicle was taken to dealership for checking and 3 Rims were damaged totaling $2000 of damage. No Rims were damaged before getting vehicle serviced at TOWN FAIR TIRE Initial claim was that 1 rim was damaged at TOWN FAIR TIRE. Dealership saw damage to 3 Rims

  

  Business response

  04/16/2024

  To Whom It May Concern;

  We sincerely apologize for the issue Mr. ************* is having with his wheels. We have been in contcat with Mr. ************* and we are awaiting pictures of the damage that he was supposed to send us. Please have him send the pictures of the damaged wheels to ******************* so we can look at the wheels and see what we can do to help.

  Sincerely,

  Rich A****

  Town Fair Tire

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I want to start off with saying that I did not pay any money. I came to Town fair tire for an alignment on my truck. 30 minutes prior to my appointment I just finished putting in new Ball joints and Control Arms. I get a call from the one of the techs. They said that my tie rod was bent. I knew it was not bent. They had my truck in the parking lot before I came back. I went home and looked at the tie rod. You can see pressure marks on the bottom of it from when they lifted up the truck. They lied about bending my tie rod and told me it was already like that. I will be seeking Payment to cover this repair. I hope to Hear back from you within 7 days or I will file a small claims case. I have photos before and after. Time stamped.

  

  Business response

  04/08/2024

  To Whom It May Concern;

  We sincerely apologize for the issue Mr, **** is having with his vehicle. This is the first this office is hearing of this issue. After speaking with the store no alignmnet was performed at all. The alignment tech noticed the vehicle had a bad tie rod after lifting the vehicle and did not perform any alignment service on it. This was all captured on video. Mr. **** is welcome to come and watch the video and see for himself that no work was done. Normally we will cover a diagnosis regardless of fault. At this point as a courtesy we would be more than happy to pay the average cost of a diagnosis ($150.00) towards the repair at the shop of Mr. ****** choice. Please have Mr, ***** contact me at ###-###-#### to take advantage of t his offer.

  Sincerely,

  Rich A****

  Town Fair Tire

   

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On February 1, 2024, I brought my vehicle to town fair tire for the usual tire rotation. After I drove away a week later in *****, I realized I heard a noise in my front left tire. I got out to check and noticed that one of the lugs actually was able to be unthreaded With my fingers. It was also not the original lug. I also noticed the other logs around the vehicle were stripped in a manner where I cannot even get a tire wrench on them. Upon calling town fair tire I was rudely argued with, and told that that’s not how the world works . So now I cannot change any of my tires without pounding the lugs off. They refuse to fix it, saying it was not them that did it, even though they were the ones that rotated the tires. I asked them to purchase new logs and install them without stripping them. They refused.

  

  Business response

  04/03/2024

  To Whom It May Concern;

  We sincerely apologize for the issue you Mr. **** is having with his vehicle. Thi is the first this office is hearing of his issue. Unfortunately a number of the for modles have an inherent issue of the lugs swelling. This is due to the two piece design of the lug and living in *** *******. The cap and the lug start to corrode internally and swell so they no longer fit the proper socket. We cannot cause this issue it takes time and nature. The odd lug in the picture is actually one of the OEM lugs missing the cap. It will eventually happen to all of the lugs on the vehicle. A quick ***** search of "**** Lug nut issues" will show numerous pages of people complaing about the same exact issue. There is a class action lawsuit against **** that Mr. **** may want to look into regarding this. At this point as a courtesy we will gladly split replacing the lugs with Mr. **** to help him out. We will also gladly install them at no charge. To arrange the paritial reimbursement of the lugs and the install please have hims contcat me at ###-###-####. 

  Sincerely,

  Rich A****

  Town Fair Tire

• Initial Complaint

  03/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went in to get my two rear tires replaced. I waited over 2 hours and as I was checking out was told my rear passenger side tire would need a new lug nut as they stripped it and did not have a replacement on hand. I thought that was a bit odd and know it’s not recommended to drive very long with a missing lug nut. So I went straight to AutoZone to buy the right size. As I went to put it on I realized the stud was stripped and damaged as well. Once I discovered this I drove back and asked what could be done. They attempted to make a fix in the parking lot, but were unsuccessful. I was then told they would need to take the tire back off but it would be awhile before they could fit me back in. It had already been 5 hours since I arrived and needed to get home. I live 45 minutes away from this location and was told again there was no need to worry about the missing a lug nut for the drive. I am hopeful there is not any damage from driving that long without a lug nut, but we’ll see after I get it fixed somewhere else of course. I find it pretty incredible someone can damage your car, send you off with a missing lug nut, and then not prioritize fixing it when you return. Installation Location: Town Fair Tire Center Store# *** *** ******* *** *********** ** ***** ***** ******** Installation Appointment: Mar 15, 2024 @ 12:30 PM

  

  Business response

  03/26/2024

  To Whom It May Concern;

  We sincerely apologize for the issue Mr. ***** had with the lug and the stud. This is the first this office is hearing of this problem. After speaking with the store the stud can be cleaned up so the a lug can be put in. We will gladly take care of this in store for him. We would get him in next at the store. If her prefers to use a local shop we will gladly reimburse him for having the service done as well along with the lug nut. Please have Mr. ***** call me at ###-###-#### to arrange the service or reimbursement. 

  Sincerely,

  Rich A****

  Town Fair Tire

• Initial Complaint

  02/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Town Fair Tire Center at ** **** **** ***** ***** ***** *********** on January 6, 2024 for brand new tires and an alignment. When they finished the job, they gave me a receipt of summary of what they did except I did not get the alignment report. When I asked them for that alignment report, they told me that their printer does not work and that I could come back the following week to get that alignment report. Now right there, that was a red flag for me telling me that they did not do an alignment on my car at all even though they charged me for it. I still have the invoice and receipts of all of the jobs that they did. When I came back the following week for that alignment report, they told me that they cannot go back and print out that report for me. Instead they told me that they have to put my car on the ramp again in order to get that alignment report. All of these processes did not take more than 4 minutes. How is that possible? The problem that I have right now is that I have a strange and uneven tear and wear marks on all of my tires all around which tells me, again, that they did not do an alignment at all. At this point, it leaves me no choice but to take my car to another car shop and pay once again for that alignment. Please note, I will also file a complaint with consumer protection and every other state agency that is available to me. My tires are only a little over a month old and it shows that there is uneven tear and wear all around the tires. Like I said, I will seek help about this with every state agency that is available to me. Once again, everything that I stated in this complaint, I do have proof, invoice, and receipts. I also have pictures of these uneven wears on my tires.

  

  Business response

  02/14/2024

  To Whom It May Concern;

  We sincerely apologize for the issue Mr. ***** is having with the tires and the alignment. It is unclear why the tires would be wearing already. If the tires are showing uneven or strange wear with less than 10k miles on them we will gadly replace the tires at no charge in any of our stores. In either case we will gladly recheck the alignment for Mr. ***** in any of our stores as well. If he prefers we will gladly refund him for teh service instead. Please have him contact me at ###-###-#### in order to arrange the replacement or refund.

  Sincerely,

  Rich A****

  Town Fair Tire 

• Initial Complaint

  02/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Townfaire Tire in ********* over torqued my lock nuts to a point where the key’ed adapter sheared off when trying to take the tire off. I contacted the store and was immediately met with hostility and was offered no solution until I asked for the corporate number. I asked the store just to get the locked nut off with no charge and they couldn’t even come to that. I didn’t even ask for compensation or reimbursement. Ended up going to the dealership and they told me that townfaire over torqued it to a point where the only option was to drill the bolt off. A simple tire fix went from $400 to now over $800. $150 for the tow, $300 to get the bolt off and $400 for the tire change

  

  Business response

  02/12/2024

  To Whom It May Concern;

  We sincerely apologize for the issue Mr. ****** had with the stud bolt. This is the first this office is hearing of his issue. Unfortunately we do not offer road service however the store should have tried to assist in the repair. At this point we will gladly cover the tow and the removal of the stud. Please have Mr. ****** contcat me at ###-###-#### to arrange sending over the receipts for the reimbursement.

  Sincerely,

  Rich A**** 

  Town Fair Tire

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ********* ** Town Fair Tire Location - Brought my truck into have the tires rotated since I purchased my tire at this location. This is in January 4th (2024). Upon picking up my truck one of the center caps on my wheel was broken off and stuck on like nothing happened. If I had drove away it would have fa**** off. Store manager admitted they broke it and would have to get a new one ordered. These are also pruven wheels which Town Fair sells. Every week I call and they say sorry the manager is not in we don't know anything except that wheel is no longer made and we need to wait for a new one. Went in last week and was told sorry maybe we can find a used on one **** will let you know right away. No call back nothing. Go back into store employees say not manger on duty we don't know anything about it. At this point no center cap and salt and dirt is getting inside expensive wheels. If this can't be replaced my wheels should be replaced. Zero customer service and no one is keepign me updated, basically waiting for me to stop asking which I won't. Will go to small claims court soon.

  

  Business response

  02/12/2024

  To whom it may concern;

  We sincerely apologize for the issue Mr. ****** is haveing with the cap and getting the replacement from the store. This is the first this office is hearing of this. Unbfortunately the Pruevn wheel come in what is a container program . So we cannot order just 1 wheel or cap a container load has to be ordered to get a shipment from the manufcaturer. I have been in toouch with the store and they were able to track down a 2 pack of the caps. They were rdered last week from **** and should be in within the next couple of days. The store will be calling Mr. ****** as soon as the cpas arrive.

  Sincerely,

  Rich A****

  Town Fair Tire

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I decided on going to this establishment for two new front tires. there was not a “TPMS” light in my dashboard when I parked my car in their lot. I go inside, order new tires, an alignment and a tire balance. They change my tires. They show me a paper that showed alignment details. When I went to pay for this service, I was told that the tire light that was now on and “should turn off within the next few miles that I drive.” A few hours later the light was still on. I call back, they tell me to bring the vehicle back so they can try and reset the TPMS. I bring the car back a few days later, they pull a scanner out of there tools and tell me that the battery in the tire pressure monitor is dead and would be replaced for 70+$ for one, but I “should replace all four for better results.” I am not paying for something that was broken by this business and would like it to be replaced free of charge. Forget about my steering wheel not being slightly turned to the right due to a bad alignment.

  

  Business response

  02/02/2024

  To Whom It May Concern:

  We sincerely apologize for the issue Mr. ******* is having with his TPMS. This is the first we are hearing of Mr. *******'s issue. TPMS have an average service life of 5 to 7 years. It is very common that the battery in a sensor will die when running the reset procerdure. This is because the sensor is forced to do much more work than it normally does. In cases such as this we would normally inspect the sensor to if it is physically damaged. If it is broken or damaged we know that would be from teh service and we would replace it at no charge. If the sensor is not damaged we know it is a regular wear an tear issue and the customer would be responsible for the replacement. At this point as a courtesy we will gladly replace the sensor regardless of the issue. Please have Mr. ******* contact me at ###-###-#### to arrange the replacement.

  
  Sincerely,

  Rich A**** 

  Town Fair Tire 

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased tires with road 36 month road Hazzard warranty on 08/13/2022 over the weekend of January 13 2024 ran over a piece of metal resulting in a flat tire brought it into town fair tire ******** ** on January 15th for a replacement or repair at such time they refused to honor the warranty stating the tread was worn.

  

  Business response

  02/13/2024

  Good afternoon, we reached out to the customer directly and handled the complaint. If it is not handled to their liking, please do not hesitate to reach back out to me. I apologize for the inconvenience. 

  *********************

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