Complaints

This profile includes complaints for Hartford HealthCare Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hartford HealthCare Corporation

  9 Farm Springs Road Farmington, CT 06032-2576

• 

  Hartford HealthCare Corporation

  450 West Main St. Meriden, CT 06451

• 

  Hartford HealthCare Corporation

  1 State St Fl 19 Hartford, CT 06103-3102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to dispute a Facility Service charge of $399.00 that was so much higher than the actual Physician Service charge for a service my wife received on Aug 20, 2024 for an Ultrasound for our pregnancy at *** ********* ******* ******. I have tried calling, emailing, disputing, and writing an appeal letter to Hartford HealthCare but there is no compassion or feeling of empathy being received. As a result, my wife and I are stuck paying a Facility Service fee on top of the Physician Service charge. Of the total $650.81 that was due, we have already paid the amount of $277.95 for the Ultrasound Service (Physician Service) to *** ********* ******* ******. There were no signs anywhere on the hospital maternity floor that stated charges would include both service and facility fees. This total Ultrasound service would have cost around one-third of the total we owe if we had done this at my wife's OB/GYN, and it is very upsetting to see that we owe so much more for this service for having it done at a HHC facility. This matter is both unethical and unfair. I feel we are being taken advantage of. A Facility Fee should not be greater than the service itself. *** ********* ******* ****** is supposed to be affiliated with the religious organization and dedicated to helping patients. However, with this high Facility Service fee of $399.00, I feel that this hospital is taking advantage of this situation and is out to make profit over caring for their patients. I would appreciate it if Hartford HealthCare would help take care of this Facility Service charge of $399.00, as we have already paid the Physician Service portion of $277.95 already.

• Initial Complaint

  Date:11/27/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a medical bill from ******** Ambulance, statement date 9/11/2024, reflecting a balance owed of $839.54 for services provided on 3/25/2024. Charges are reflected as $1,156.00 BLS Emergency(1), and $159.54 Land Mileage(6), totaling $1,315.54. My insurance company paid ******** Ambulance a total of $1,474.20 on 4/12/2024 via electronic funds transfer (confirmation number available upon request.) ******** Ambulance attempted to bill my insurance two additional times for the same date of service, both claims were for a different amount than the original claim and both additional claims were denied by my insurance carrier due to the original claim already being satisfied and, “Provider billing statement error.” I continue to receive harassing phone calls from ******** Ambulance, stating that I owe $839.54. On 11/27/2024, I received another harassing call from ******** Ambulance. I advised the representative that my insurance company remitted payment in the amount of $1,474.20 on 4/12/2024, and that I could provide him with a copy of said documentation. The representative accused me of lying and stated that he would be sending my account to collections, and then immediately hung up the phone. ******** Ambulance refuses to make the necessary corrections to my account, refuses to accept documentation reflecting the invoice was paid by my insurance carrier, and I believe they are attempting to engage in insurance fraud/double billing. I would like my invoice/account corrected and the overpayment (if any) received by ******** Ambulance to be returned to my insurance carrier. Additionally, I would like ******** Ambulance to send me a Satisfaction Letter stating that my account is paid in full, and that no further collection actions will be taken against me. Lastly, I’d appreciate it if the unprofessional representative (I believe his name is Tony) apologized for his rude conduct and the inappropriate manner in which he handled this matter.

  Business Response

  Date: 12/27/2024

  ***** *****r no longer owns or works for ******** Ambulance.  Therefore the methods of contact were unsuccessful and case should be reopened in order for the business to look into and provide a response.  Unilaterally closing a case without confirmation of receipt of the complaint in and of itself a suboptimal business practice.

  Business Response

  Date: 12/30/2024

  Please be advised that I no longer own ******* Ambulance.  My family sold it to Hartford Healthcare several years ago.

  My family owns the land/building but not the ambulance company.

  All complaints should be addressed to Hartford Healthcare at the *** * **** ********

  Thank you!

  *****

• Initial Complaint

  Date:11/19/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Double paid Visit: 9/16/24 ** ****** Urgent Care ******** ** GoHealth ran my credit card after I told them not to and that my HRA would cover any and all deductible/copays. ** ****** ran my credit card for the $227.71 and was also paid $227.71 by my HRA as i said they would. I have been given the run around from ** ****** for two months now and they continually say that they have reached out to me and yet they have NOT and refuse to refund my credit card!

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint is concerning the balance of the debt owed. I have yet to receive the statement from the insurance company yet Hartford Healthcare wants to issue balance due through email. I have no problem with this. I purchased a money order, printed and stamped an envelope and was mailing it to accounts payable to the doctors medical office. Why? The email contained no address for mail in payments. The representative that I spoke with told me that the address was wrong as well as the account number in the email. I told her that this paper work was already made out to mail. She said " their office will reject it and send it back to you, you will have 4 months to pay it." I spoke with her on 9/11/2024 at 11;04 am. I told her the payment gets mailed as addressed and you need to stop depending on AI. The doctors office will get this payment, period. This confusion needs to cease.

• Initial Complaint

  Date:05/09/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/15/24 a ***** check was sent to the provider from my HSA account. They literally have no idea what they did with my payment. It has cleared my HSA but has not been credited to my account. They refuse to take ownership. 2 options have happened here. 1) Someone there stole my money, or 2) It was credited to another patients account. They refuse to accept this. I have now reached back out to my HSA to send me proof of payment, which they are sending me today, 5/5/24 It is now 7 weeks later and my account has still not been credited. I want my account credited what was sent to them and I don't care if they take a loss, because I certainly am not incurring a loss of 222.71 for their lack of doing their job. They have 1 job, for which they have failed. That is credit my account when my payment is sent in. I have already e-mailed 2 supervisors at ****** ** all my documentation that shows my payment was made to them, and deducted from my HSA. Thank you

• Initial Complaint

  Date:05/07/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have my annual visit on 3/11/24. At the visit, I spoke to the physician of any medical events that have been occurring since the last time I saw him. He was aware that I was treated for pancreatic cancer at ***** In *** **** on 12/22/23 (it is in my records) We spoke briefly about that which was only a few months prior to my annual physical. I asked him to make sure to order my yearly blood work. I then received a bill for 192.39 and the visit was coded as a follow up. I called the office and was told that they would change my annual to September. This is fraud. I was told the doctor discussed things with me that required further discussions. I am a RN, and I didn't realize that keeping your PC\P up to date on your medical history was a reason to bill other than a annual physical. He did not order any new medications, and the labs that were ordered were my annual. I have an oncologist I follow up with at ***** *********. I would like this bill coded correctly to reflect my annual visit. September is my usual follow up for my medication refills. I am concerned with this medical office. The providers never seem to stay, and one of my last providers, Dr R******* , was found charging fraudulently . Thank you .

• Initial Complaint

  Date:04/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went for a calcium coronory test on 3/18 at ******** ********* at the ******** ****** *** *** in *** *******. Was told up front that there was a 150 dollar charge and that it had to be paid up front. I paid, and was told if I received another bill, to reach out because there would not be any other charges. 2 weeks later, I receive a bill from Hartford Healthcare, requesting 200 dollars for this test. When I called ******** *********, they said it wasn't on their end and it is hartford healthcare and i need to talk to them. I talked to them and they said pretty much that I need to pay it and I should have asked about any fees that they would add on. Feels very shady and not legit.

  Customer Answer

  Date: 04/01/2024

  I just wanted to send an update.  After a lot of phone calls, I was finally able to get a hold of the "Patient Advocate" and they reached out to Billing and had this corrected in the system, by basically discounting the amount owed.

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/22/2024 I went to the doctor's office to pay my bill. The agent there would not accept my cash payment and told me that I must pay over the phone. I explained to her that I preferred to pay cash because if I paid over the phone with a debit card, I had to pay a fee.

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my son to this urgent care clinic in late August 2023. He had ** ***** ******** at the time as we were in the process of moving from ** to *** They informed me that they did not accept out of state insurance which was the first red flag. I do not think this was accurate. Regardless, my 5 year old child was sick and I was desperate to have him seen. It cost $120 for the visit and $70 for an X-Ray. I provided my credit card at the time of the visit for both. I did not agree to have them to keep my card information on file whatsoever. When I received my credit card statement, I noticed they had charged me $120 two times, in addition to the $70. I reached out, in October 2023 to obtain a refund. They informed me that I did not pay at the time services were rendered. I did pay. I submitted my credit card statement to them and showed them the additional charge. Finally, they agreed that they had overcharged me. They were going to process my refund and send me a check within 30 days. 30 days came and went without receiving this refund check. I have contacted them several times regarding this manner because I still have not received the refund check for the incorrect $120 charge. I contacted them in October, December, January, February, and again, just now, in March. 30 days ago, they informed me they would expedite this request again and I would receive a check within 7-10 days. I still have not received this check.

  Customer Answer

  Date: 03/30/2024

  I received my refund check today. 

• Initial Complaint

  Date:01/12/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was diagnosed with ************ and doctors prescribed me ********* for it, but I am still having pain went to see new *************** she doesn’t know anything how can you be doctor and not know anything about curing ************ or at least prescribe something for the pain to go away after the patient is crying about it.