Business ProfileforHealthtrax, Inc.

I joined Healthtrax Gym in **********, **, with a no-obligation, no-commitment membership. They had taken over the space previously occupied by the now-closed ****** ***. Unfortunately, my experience has been quite disappointing, as Healthtrax has not delivered on the advertised amenities and their cancellation policy is unclear. I specifically joined to use the track and sauna at least 3 times a week, as I had been a member when it was ****** *** and expected a great experience. Sadly, that was not the case. I joined in November 2023, but it wasn't until January 2024 that towels were finally provided, despite numerous inquiries. I was told the washing machine was broken, but it's concerning that it took such a long time to resolve this issue. The lockers presented another problem, as the built-in automatic locks were often broken. Finding a functioning locker became a frustrating game of trial and error. I was told they were getting new locks, but this didn't happen until March, coinciding with their advertised grand opening. The sauna was particularly disappointing since this is the main reason I joined. Between November and March, it only worked about half the time, with the staff constantly claiming it needed a part. I finally gave up after it was out of order for over two months and decided to cancel my membership. When I canceled my membership effective at the end of March, I understood that the request would take effect at the beginning of the following month. However, I was informed that since I canceled on March 10th, I still had to pay for April. This seems like an archaic and unreasonable policy, especially for a high-priced gym like Healthtrax. The manager tried to explain the contract terms, but I believe the policy is not clear and customer-friendly. Overall, my experience with Healthtrax Gym has been quite disappointing, with unmet promises, ongoing equipment issues, and a confusing and inflexible cancellation policy. I hoped for a great gym experience, but unfortunately, Healthtrax has fallen short of my expectations. I would like a refund for April of $105.56