We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fitness Center

Crunch Fitness Northeast

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for Crunch Fitness Northeast's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Crunch Fitness Northeast has 43 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 134 total complaints in the last 3 years.
    • 63 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February of 2024 canceled my gym membership on 2/20/2024 I was billed 31..99 the member ship fee and then also 2/20/2024 billed 69.99 which is the cost of a new membership that I did not sign up for since I had canceled my membership I have been billed 31.99 every month since I went in 2 weeks ago and was told to bring in my bank statements to show proof and I would be reimbursed I did and they said that they can not find me in the system but yet they are charging me every single month I was told to go to my bank and put a stop to the payments which cost me $30 and this way when it’s not payed they can find my account I did this and was charged again for a monthly member fee and a new account activation fee and my bank stopped it they are saying this still can not find me in the system and they won’t be refunding me that I need to dispute it with my bank but my bank won’t do anything because there’s not proof of the account that crunch will give me because they keep saying I don’t have an account but yet keep charging me.

    • Initial Complaint

      Date:02/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid 169$ for a year upfront for gym membership. On January 6th I received and email saying that the following day would be the last day the gym would be open. I was told I would not receive a refund. The gym said they were moving location which was no where near me. I’m seeking a refund for half the year that I paid for in advance

    • Initial Complaint

      Date:02/05/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a membership for the crunch fitness in **** ***** ************* on September 8 2024 and canceled it the last week of September (unsure when I canceled it but I know it was before October 8th of 2024) and now 6 months later there is a letter from a debt collection agency saying I owe them more than $200 dollars but i know I canceled my membership and now I’m worried that I might have to go to court to resolve this and I want to add that I’m only 14

    • Initial Complaint

      Date:01/30/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/5/24, I visited the storefront of Crunch Fitness located at *** ****** **, ***** **, to inquire about cancelling my membership. I saw a charge on my credit card for their yearly maintenance fee of $69.99 and since I had only used the services less than a handful of times in the last year (for which my contract was for), I figured I would go in and cancel. I tried first calling the storefront 4 times on 9/524 with no answer from the front desk so I visited. I talked to Brandon M******* who gave me a number to call to cancel (###-###-####), which I promptly did; 7 times over the course of 2 days (all 7 times, the automated service says all reps are busy, plays two seconds of music, beeps and then hangs up). I cancelled my card on file that they continued to try to charge me for and continued to send me emails. I found/was informed about a cancellation form online and filled it out on 10/14. I received another email from Brandon M******* on 10/16 about my payment method needed updated. I received an email from [email protected] on 10/18/24 with the “Membership Cancellation or Freeze Form” attached, in which I signed it and sent it back on 10/27/24. This form/contract stated the Balance Due was $00. I continued to get emails and bank notifications about my card trying to be charged with the monthly membership, to which I kept emailing back that I will not be paying as I’ve sent over the cancellation form with a balance of $0. This continued into November. On 1/29/25, I called 6 different numbers associated with Crunch Fitness a total of 8 times to try to resolve this issue. I tried calling Crunch Fitness in ****, and was hung up on by Brandon M******* as he did not want to honor the contract I signed and had sent for cancellation of membership. I’ve emailed this contract to numerous emails (*********************** *********************** **************************** ******************* ***************************************

      Customer Answer

      Date: 02/03/2025

      I talked to a representative in Crunch's cancellation department on 1/30 in regards to this concern for 17 minutes and 26 seconds.  I offered to pay them $40 to cover October and Novembers $17.99/mo membership fee (which was $4 more than should have been given/offered) and they refused, saying that I owe over $70 for Oct/Nov because of "late fees" although the contract provided to me had a balance due of $0.00. I was trying to be reasonable and they wouldn't accept it although their representative in October when I talked to them about cancelling my membership, didn't say anything about October and Novembers monthly fees in order to cancel, hence the $0.00 balance on the cancellation contract that I've provided.

    • Initial Complaint

      Date:01/09/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Crunch fitness in east norriton pa gave members a 1 day notice that the club was closing. They then in turn said they were moving to a new location in ********** **. They took payment for the month of January and then closed 7 days into the month. If I want to cancel membership I am force to pay an additional month. I did not sign up or agree to be a member at the current location.

    • Initial Complaint

      Date:12/31/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This gymnasium was formerly a ****** ****** **** gym, then became a *** **** ****** **** ****** gym, before becoming Crunch Fitness. In the transfers of ownership, my membership moved from one company to another, and I am now unable to view my membership agreement. When I click on the link to view my contract in the member portal, I get taken to a 404 Not Found page (see attached screenshot). The only communication I received from the gyms were the two attached emails, saying to view the contract in the member portal. No attached contracts in those emails were provided. I called Crunch, spoke to someone who said they would provide my contract over email, and they have yet to do so. This is a problem in and of itself, but my partner (who experienced the same above issue and who this complaint is also on behalf of due to having a separate membership) and I are going through a last-minute move on Jan 1, 2025. We are trying to cancel our gym memberships now (mid-December), providing ample time for Crunch to cancel, and yet they are claiming that in our contract (which we cannot view) we must pay both the monthly fee for January 2025 since we did not cancel 30 days in advance, and the 2025 membership fee as we did not cancel 60 days in advance. We called Crunch, and were told our cancellations have been "processed" but are "pending", which is contradictory. 30-60 days of advance notice to process a cancellation is not only inconsistent (is it 30 or 60?), but clearly unnecessary if our cancellations have indeed been "processed". As justification, we were told that this rule is the same as how NYSC operated the gym, but we no longer belong to NYSC so this is invalid. We do not wish to pay for membership to a gym we will not attend in January 2025 nor for a yearly fee for 2025, and Crunch is making this process unnecessarily difficult. I'm not sure how we can be held to a contract we have never been provided.

      Customer Answer

      Date: 01/02/2025

      Hello! I am writing to confirm that the issue has been resolved after much prodding - I found an email address for the Crunch ******* management, and after some back-and-forth, received confirmation that the charges will be dropped. Please see attached email thread.

    • Initial Complaint

      Date:12/16/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Crunch Fitness ("Crunch") engaged in dishonest, unfair, and deceptive trade practices in violation of ** consumer law with regards to a recurring / subscription contract and is in breach of contract. In short, without proper written notice to the consumer in accordance with ** law, Crunch increased the price of my monthly membership for gym/ fitness services. Upon learning about this increase via a credit card charge, I attempted to learn more and resolve it for several weeks. Despite my contract (attached) not indicating price increases or more importantly, the specific amount of any future increase, Crunch was unwilling to remedy the situation. As a result, I immediately cancelled the membership. Not only did Crunch continue to charge my credit card for an annual charge for the year in advance that I am no longer a member, they also charged me a downgrade in membership fee which is not in my contract nor I did not authorize. Nor did the refund the overage for which I did not receive notice and an opportunity to cancel or contest. Under ** law, any subscription / annual fees that are not going to be actually used, and for which notice of cancellation has been given in advance should be refunded. While I am requesting a full refund of the (1) annual fee for a service I will not be using, (2) monthly charges I did not consent to in writing or otherwise and are not pursuant to notice or my contract, and (3) all "downgrade fees" for a membership I am no longer using, did not authorize a downgrade, and have no idea what a downgrade would be given it's a membership to a single gym location anyway, I also am requesting that this gym change it's practices to ensure clear notice in writing 30 or more days in advance of any charges being made to a consumer. (Note: I have 5 unclear charges on my credit card statement within a short period of time from this business).

    • Initial Complaint

      Date:12/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made multiple attempts to cancel my services with Crunch fitness. My first attempt was in person on 08/18 when I last entered the gym. They gave me a qr to request online. After that, I noticed another charge. I requested cancellation again and also called and spoke to the front desk who told me there was nothing they could do in store and to use the QR. I made a review online with my full name attached which they acknowledged my issues and did nothing to cancel. It’s now a full month I have again been charged with no other options but to cancel my bank card. I am now requesting a refund of all gym charges from Crunch since August of my initial request.

    • Initial Complaint

      Date:12/10/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I signed up online there was no clear statement that says must cancel in person only. I signed up online and called twice to cancel I was told I had to go in person. I explained that I was not able to go in person the club ignored and went ahead and charged me. I asked credit card to stop payment. I call again and I was told 12/6 that since I signed up online I can cancel online. I went to both app and online and was not able to cancel . I called back and told the rep that there is no way to cancel she put me on hold then hung up on me. They keep trying to get the money and ignore the cancellation. I want them to cancel the subscription and do not expect today October November December. Since I cancelled prior by phone.

    • Initial Complaint

      Date:12/05/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reaching for assistance with cancellation of my personal training and club membership. The freezing and or cancellation process for this facility must be completed through the club manager. No one else is authorized to perform the task. Here lies the problem, the manager at Crunch Fitness **** ******** is never available to process the transaction. I have reached out several times (8) over the last month to freeze my personal training account due to travel. The manager is never available. He is either on a zoom call or busy at the new facility. I leave messages but he never returns my calls. I have gone to the club twice - he was not available. I have reached out to the parent company ***, similarly, no action has been taken. Lastly, I reached out via email and again no response. Meanwhile I will continue to incur expense of $300 + per month. I would like your assistance with resolving this issue. Thank you for the consideration.

    Crunch Fitness Northeast is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.