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Business Profile

Fitness Center

Crunch Fitness Northeast

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for Crunch Fitness Northeast's headquarters and its corporate-owned locations. To view all corporate locations, see

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Crunch Fitness Northeast has 43 locations, listed below.

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    Customer Complaints Summary

    • 133 total complaints in the last 3 years.
    • 63 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a member of the Crunch Fitness for years. Even during the quarantine I stopped using the gym, I still paid for the membership for the two years since I wanted to support the local business. In last December, I decided to relocate and live in *** during the weekdays and most of the weekends because of work. I called the Crunch Fitness ******* location and requested cancellation of my membership, and was told to submit a email request. I emailed the office but no response. In the beginning of March, I called the ******* branch again, and was provided another email address of the manager. I emailed the manager, and cancelled my credit card that was used to autopay for the monthly membership. Then I immediately received penalties and double bills, but my membership is still not canceled. I spoke with the Crunch Fitness billing department, exchanged more emails with the manager, until today, Crunch Fitness is still charging me membership fee, and kept asking for my new credit card information, adding penalties for being “an active member” and ”not having a valid card on file”.

    Crunch Fitness Northeast is NOT a BBB Accredited Business.

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