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Business Profile

Infertility

WINFertility

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Infertility.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased two different medications that were supposed to be run through WINfertility, but I wasn't aware that my insurance provider used them as a 3rd party for Fertility management. WINfertility offered me a reimbursement form, in which I filled out all the necessary information, and was told it was approved. I received a call from a nurse explaining my approval and that a check would be sent in the mail. 90 days later, I still have received no check, and I have been neglected from a customer service standpoint. I have called over 7 times, and each time I sit on hold for 30-40 minutes and am transferred to 3 different reps, only to be told that they will call me back (which they never do) or that they don't have any updated information. At this point, I am tired of wasting time on the phone and wish to file a complaint.

    Business Response

    Date: 08/21/2024

    To whom it may concern.  Regarding the complaint received yesterday, we have been in contact with the customer and resolved the issue.  The customer expressed satisfaction with the resolution method and stated that he intended to retract the complaint with your organization (BBB).  Refund has been make via electronic funds transfer that will complete tomorrow under **** ACH ID# **********.  Please update your records to reflect a satisfactory response and resolution to the issue.  Thank you!

    Customer Answer

    Date: 08/23/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They were prompt and professional in the handling of the matter. Thank you for the assistance. 

    Sincerely,

    **** *****

WINFertility is NOT a BBB Accredited Business.

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