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          Find a Location

          Scient Federal Credit Union has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileScient Federal Credit Union

            Credit Union
            Multi Location Business

            Contact Information

            60 Colver Ave

            Groton, CT 06340-3808

            Visit Website
            Email this Business
            (877) 860-6928

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 56

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Scient Federal Credit Union offers banking services, including loans and financial planning.

            Business Details

            This is a multi-location business.

            Find a Location

            Scient Federal Credit Union has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              60 Colver Ave, Groton, CT 06340-3808
              Email this Business
              BBB File Opened:
              10/12/2009
              Years in Business:
              56
              Business Started:
              2/20/1968
              Type of Entity:
              Corporation
              Contact Information

              Customer Contact

              • Mr. Chris Maynard, President/CEO
              Additional Contact Information

              Fax Numbers

              • (860) 441-0996
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/01/2021

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              8/30/21 - co buyer ***** ****** paid the monthly payment in person at the drive through and was told the late mark would be deleted from our credit reports due to a processing error when he tried to make the payment over the phone prior. The lady told him to call the bank the next business day to get the mark removed. We both called and were transferred and told the mark would not be removed. Asked to speak to the director and he wouldn’t speak to me the lady told me he also would not have the mark removed because his worker says she never told ***** that they would remove the late mark on the credit report. I went back and forth about how a scient employee said it would be removed and to just call the bank the next business day and now they’re telling us no because they don’t believe their worker told us this information. This is not how a business should work. If they say they’ll do something then they should.
              Read More

              Customer Reviews

              3 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Suzanne S

              07/17/2024

              I purchased a used car through a reputable local dealership. The Financing went through scient credit union. I was extremely disappointed to never receive a loan number or payment due date from the credit union. A deposit account was established in my name which I received a statement for on this statement was a $120 charge to disperse my loan funds, I called and spoke with a representative, who told me the dealership was responsible for telling me about this fee. The agent Was able to provide me with a loan number and a payment due date which was the following day. I paid the minimum loan amount due through their online Processing center. Little did I know I would be charged a $15 convenience fee. I will never recommend this institution to anyone.

              Scient Federal Credit Union Response

              07/22/2024

              Dear *** ********* We apologize your experience did not meet your expectations. We take pride in the way we deal with our members and strive to offer an unparalleled member experience whenever possible. If there are still any unresolved issues, please contact our VP of Member Services directly at ************* Thank you
              Read 2 More Customer Reviews

              Local BBB

              BBB Serving Connecticut

              More Info on Local BBB

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