Complaints

This profile includes complaints for Eversource Energy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Eversource Energy

  PO Box 270 Hartford, CT 06141-0270

  
• 

  Connecticut Light and Power

  PO Box 650032 Dallas, TX 75265-0032

• 

  Eversource Energy

  1 Federal Street Building 111-4A Springfield, MA 01105

• 

  Eversource Energy

  215 Shelburne Road Greenfield, MA 01301

• 

  NSTAR

  PO Box 660369 Dallas, TX 75266

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eversource is adding charges I didn't agree to pay when I entered service agreement and hold a monopoly on my electric making it impossible to change businesses.

  Business Response

  Date: 08/27/2024

  We appreciate how challenging the increase has been for our *********** customers, especially during this incredibly hot summer when we’ve had to use more electricity to keep cool. Public Benefits pay for many valuable programs to customers, including assistance and energy efficiency programs, as well as state-mandated power purchase agreements, which are vulnerable to market forces, and make up the largest part of this increase.
  
  While we don’t have any control over the costs creating this increase, we agree that there needs to be change. We’ve proposed solutions to the ratemaking process that will better reflect real-time costs, help prevent the kind of rate swings we’re seeing now and create bill stability for our customers. To learn more about the Public Benefits portion of your bill and our proposals, please visit ************************.
  
  We recognize the proposed solutions do not alleviate the burden you are feeling now. If you are having trouble paying your bill, we have more programs and assistance available than ever before to help. Even if you haven’t qualified for assistance in the past, please reach out to us at ###-###-#### for one-on-one support with enrolling in our flexible payment plans, energy efficiency programs and other available financial assistance – including a discount for electric bills. We also encourage you to monitor supplier rates on **************, as you may be able to find a lower supply rate, which can help lessen the impact of the Public Benefits increase.

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My electric bill was increased during the middle of summer. This was done via an increase in the “Public Benefits” section of my bill, going from 8% of the bill to 28%

  Business Response

  Date: 08/27/2024

  We appreciate how challenging the increase has been for our *********** customers, especially during this incredibly hot summer when we’ve had to use more electricity to keep cool. Public Benefits pay for many valuable programs to customers, including assistance and energy efficiency programs, as well as state-mandated power purchase agreements, which are vulnerable to market forces, and make up the largest part of this increase.
  
  While we don’t have any control over the costs creating this increase, we agree that there needs to be change. We’ve proposed solutions to the ratemaking process that will better reflect real-time costs, help prevent the kind of rate swings we’re seeing now and create bill stability for our customers. To learn more about the Public Benefits portion of your bill and our proposals, please visit ************************.
  
  We recognize the proposed solutions do not alleviate the burden you are feeling now. If you are having trouble paying your bill, we have more programs and assistance available than ever before to help. Even if you haven’t qualified for assistance in the past, please reach out to us at ###-###-#### for one-on-one support with enrolling in our flexible payment plans, energy efficiency programs and other available financial assistance – including a discount for electric bills. We also encourage you to monitor supplier rates on **************, as you may be able to find a lower supply rate, which can help lessen the impact of the Public Benefits increase.

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m retired and living solely off of social security. This rate hike is unacceptable. I can hardly afford groceries, let alone a a rate hike on my electricity. I will be going to the media regarding this issue with Eversource.

  Business Response

  Date: 09/09/2024

  We appreciate how challenging the increase has been for our Connecticut customers, especially during this incredibly hot summer when we’ve had to use more electricity to keep cool. Public Benefits pay for many valuable programs to customers, including assistance and energy efficiency programs, as well as state-mandated power purchase agreements, which are vulnerable to market forces, and make up the largest part of this increase.
  
  While we don’t have any control over the costs creating this increase, we agree that there needs to be change. We’ve proposed solutions to the ratemaking process that will better reflect real-time costs, help prevent the kind of rate swings we’re seeing now and create bill stability for our customers. To learn more about the Public Benefits portion of your bill and our proposals, please visit ************************.
  
  We recognize the proposed solutions do not alleviate the burden you are feeling now. If you are having trouble paying your bill, we have more programs and assistance available than ever before to help. Even if you haven’t qualified for assistance in the past, please reach out to us at ###-###-#### for one-on-one support with enrolling in our flexible payment plans, energy efficiency programs and other available financial assistance – including a discount for electric bills. We also encourage you to monitor supplier rates on **************, as you may be able to find a lower supply rate, which can help lessen the impact of the Public Benefits increase.

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eversource is a monopoly and is charging erroneous rates to it's customers. The whole company from the top down needs to be investigated as to their criminal like billing. Specifically someone needs to look into the Public benefits charges and if what Eversource is charging their customers they continue to disrespect is legal. We know it isn't ethical.

  Business Response

  Date: 08/27/2024

  We appreciate how challenging the increase has been for our *********** customers, especially during this incredibly hot summer when we’ve had to use more electricity to keep cool. Public Benefits pay for many valuable programs to customers, including assistance and energy efficiency programs, as well as state-mandated power purchase agreements, which are vulnerable to market forces, and make up the largest part of this increase.
  
  While we don’t have any control over the costs creating this increase, we agree that there needs to be change. We’ve proposed solutions to the ratemaking process that will better reflect real-time costs, help prevent the kind of rate swings we’re seeing now and create bill stability for our customers. To learn more about the Public Benefits portion of your bill and our proposals, please visit ************************.
  
  We recognize the proposed solutions do not alleviate the burden you are feeling now. If you are having trouble paying your bill, we have more programs and assistance available than ever before to help. Even if you haven’t qualified for assistance in the past, please reach out to us at ###-###-#### for one-on-one support with enrolling in our flexible payment plans, energy efficiency programs and other available financial assistance – including a discount for electric bills. We also encourage you to monitor supplier rates on **************, as you may be able to find a lower supply rate, which can help lessen the impact of the Public Benefits increase.

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eversource has increased our bill with the public benefits portion of our bill. These are extra fees getting added on to our usage. I don't understand why we have to pay additional fees, we should pay for the power we used. My public benefits went up from $13 a month to $68. That's is a huge increase. They are increasing the rate again next month. Our governor doesn't seem to care. It's a monopoly and we can't do anything about it. If we only pay the portion of the bill we actually used they will shut off our power. Some people have seem public benefits at high as 500+. I don't think this is fair. We have no voice and no one to help us.

  Business Response

  Date: 08/27/2024

  We appreciate how challenging the increase has been for our *********** customers, especially during this incredibly hot summer when we’ve had to use more electricity to keep cool. Public Benefits pay for many valuable programs to customers, including assistance and energy efficiency programs, as well as state-mandated power purchase agreements, which are vulnerable to market forces, and make up the largest part of this increase.
  
  While we don’t have any control over the costs creating this increase, we agree that there needs to be change. We’ve proposed solutions to the ratemaking process that will better reflect real-time costs, help prevent the kind of rate swings we’re seeing now and create bill stability for our customers. To learn more about the Public Benefits portion of your bill and our proposals, please visit ************************.
  
  We recognize the proposed solutions do not alleviate the burden you are feeling now. If you are having trouble paying your bill, we have more programs and assistance available than ever before to help. Even if you haven’t qualified for assistance in the past, please reach out to us at ###-###-#### for one-on-one support with enrolling in our flexible payment plans, energy efficiency programs and other available financial assistance – including a discount for electric bills. We also encourage you to monitor supplier rates on **********.com, as you may be able to find a lower supply rate, which can help lessen the impact of the Public Benefits increase.

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eversource has added unsubstantiated extra costs to my bill. 22% last month and 28% this month for services never rendered and never agreed upon. I am not responsible for any other account apart from my own. I am being forced under duress to pay bills of delinquent customers. Please investigate and make this stop.

  Business Response

  Date: 08/27/2024

  We appreciate how challenging the increase has been for our *********** customers, especially during this incredibly hot summer when we’ve had to use more electricity to keep cool. Public Benefits pay for many valuable programs to customers, including assistance and energy efficiency programs, as well as state-mandated power purchase agreements, which are vulnerable to market forces, and make up the largest part of this increase.
  
  While we don’t have any control over the costs creating this increase, we agree that there needs to be change. We’ve proposed solutions to the ratemaking process that will better reflect real-time costs, help prevent the kind of rate swings we’re seeing now and create bill stability for our customers. To learn more about the Public Benefits portion of your bill and our proposals, please visit ************************.
  
  We recognize the proposed solutions do not alleviate the burden you are feeling now. If you are having trouble paying your bill, we have more programs and assistance available than ever before to help. Even if you haven’t qualified for assistance in the past, please reach out to us at ###-###-#### for one-on-one support with enrolling in our flexible payment plans, energy efficiency programs and other available financial assistance – including a discount for electric bills. We also encourage you to monitor supplier rates on **************, as you may be able to find a lower supply rate, which can help lessen the impact of the Public Benefits increase.

  Customer Answer

  Date: 08/27/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  I am not responsible for Eversource losses or expenses to increase their revenue.  The risk is theirs alone. I am aghast at the response provided.  Shareholders and executives should cover the costs they are pushing on me, the customer. I am being blackmailed by a billion dollar corporation with no regard for my wellbeing.
  Sincerely,
  
  ***** ********

  Business Response

  Date: 08/27/2024

  We appreciate how challenging the increase has been for our *********** customers, especially during this incredibly hot summer when we’ve had to use more electricity to keep cool. Public Benefits pay for many valuable programs to customers, including assistance and energy efficiency programs, as well as state-mandated power purchase agreements, which are vulnerable to market forces, and make up the largest part of this increase.
  
  While we don’t have any control over the costs creating this increase, we agree that there needs to be change. We’ve proposed solutions to the ratemaking process that will better reflect real-time costs, help prevent the kind of rate swings we’re seeing now and create bill stability for our customers. To learn more about the Public Benefits portion of your bill and our proposals, please visit ************************.
  
  We recognize the proposed solutions do not alleviate the burden you are feeling now. If you are having trouble paying your bill, we have more programs and assistance available than ever before to help. Even if you haven’t qualified for assistance in the past, please reach out to us at 800-286-2828 for one-on-one support with enrolling in our flexible payment plans, energy efficiency programs and other available financial assistance – including a discount for electric bills. We also encourage you to monitor supplier rates on **************, as you may be able to find a lower supply rate, which can help lessen the impact of the Public Benefits increase.

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eversource is a monopoly and is charging erroneous rates to it's customers. The whole company from the top down needs to be investigated as to their criminal like billing. Specifically someone needs to look into the Public benefits charges and if what Eversource is charging their customers they continue to disrespect is legal. We know it isn't ethical. We are all collectively being forced to use less energy for normal things (ie unplugging refrigerators at night, shutting off circuit breakers, going without basic lights and using candles) because of these outrageous charges and the extra charges being imposed on us through this public benefits charges. Winter is coming and we use electric heat and with this insane charges we are going to be having an even smaller budget for groceries and needed purchases. How is that fair we can’t even enjoy electricity in 2024?

  Business Response

  Date: 08/27/2024

  We appreciate how challenging the increase has been for our *********** customers, especially during this incredibly hot summer when we’ve had to use more electricity to keep cool. Public Benefits pay for many valuable programs to customers, including assistance and energy efficiency programs, as well as state-mandated power purchase agreements, which are vulnerable to market forces, and make up the largest part of this increase.
  
  While we don’t have any control over the costs creating this increase, we agree that there needs to be change. We’ve proposed solutions to the ratemaking process that will better reflect real-time costs, help prevent the kind of rate swings we’re seeing now and create bill stability for our customers. To learn more about the Public Benefits portion of your bill and our proposals, please visit ************************.
  
  We recognize the proposed solutions do not alleviate the burden you are feeling now. If you are having trouble paying your bill, we have more programs and assistance available than ever before to help. Even if you haven’t qualified for assistance in the past, please reach out to us at ###-###-#### for one-on-one support with enrolling in our flexible payment plans, energy efficiency programs and other available financial assistance – including a discount for electric bills. We also encourage you to monitor supplier rates on **************, as you may be able to find a lower supply rate, which can help lessen the impact of the Public Benefits increase.

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eversource is a monopoly and is charging erroneous rates to it's customers. The whole company from the top down needs to be investigated as to their criminal like billing. Specifically someone needs to look into the Public benefits charges and if what Eversource is charging their customers they continue to disrespect is legal. We know it isn't ethical.

  Business Response

  Date: 08/27/2024

  We appreciate how challenging the increase has been for our *********** customers, especially during this incredibly hot summer when we’ve had to use more electricity to keep cool. Public Benefits pay for many valuable programs to customers, including assistance and energy efficiency programs, as well as state-mandated power purchase agreements, which are vulnerable to market forces, and make up the largest part of this increase.
  
  While we don’t have any control over the costs creating this increase, we agree that there needs to be change. We’ve proposed solutions to the ratemaking process that will better reflect real-time costs, help prevent the kind of rate swings we’re seeing now and create bill stability for our customers. To learn more about the Public Benefits portion of your bill and our proposals, please visit ************************.
  
  We recognize the proposed solutions do not alleviate the burden you are feeling now. If you are having trouble paying your bill, we have more programs and assistance available than ever before to help. Even if you haven’t qualified for assistance in the past, please reach out to us at ###-###-#### for one-on-one support with enrolling in our flexible payment plans, energy efficiency programs and other available financial assistance – including a discount for electric bills. We also encourage you to monitor supplier rates on **************, as you may be able to find a lower supply rate, which can help lessen the impact of the Public Benefits increase.

  Customer Answer

  Date: 09/04/2024

  The issue isn’t resolved. Eversource sent a copy paste here is how to apply for aid. It doesn’t address any accountability on their part or plans to discontinue their abusive billing practices. 

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eversource is a monopoly and is charging erroneous rates to it's customers. They state to find a lower supplier and when we do use a third party, Eversource adds another charge as punishment for not using them. The whole company from the top down needs to be investigated as to their criminal like billing. Specifically, someone needs to look into the Public Benefits Charges in what Eversource is charging their customers and determine if these charges are legal. We all know this isn't at all ethical.

  Business Response

  Date: 08/27/2024

  We appreciate how challenging the increase has been for our *********** customers, especially during this incredibly hot summer when we’ve had to use more electricity to keep cool. Public Benefits pay for many valuable programs to customers, including assistance and energy efficiency programs, as well as state-mandated power purchase agreements, which are vulnerable to market forces, and make up the largest part of this increase.
  
  While we don’t have any control over the costs creating this increase, we agree that there needs to be change. We’ve proposed solutions to the ratemaking process that will better reflect real-time costs, help prevent the kind of rate swings we’re seeing now and create bill stability for our customers. To learn more about the Public Benefits portion of your bill and our proposals, please visit ************************.
  
  We recognize the proposed solutions do not alleviate the burden you are feeling now. If you are having trouble paying your bill, we have more programs and assistance available than ever before to help. Even if you haven’t qualified for assistance in the past, please reach out to us at ###-###-#### for one-on-one support with enrolling in our flexible payment plans, energy efficiency programs and other available financial assistance – including a discount for electric bills. We also encourage you to monitor supplier rates on **************, as you may be able to find a lower supply rate, which can help lessen the impact of the Public Benefits increase.
  

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not approve a public benefits charge.This is not electric I used.

  Business Response

  Date: 08/26/2024

  We appreciate how challenging the increase has been for our *********** customers, especially during this incredibly hot summer when we’ve had to use more electricity to keep cool. Public Benefits pay for many valuable programs to customers, including assistance and energy efficiency programs, as well as state-mandated power purchase agreements, which are vulnerable to market forces, and make up the largest part of this increase.
  
  While we don’t have any control over the costs creating this increase, we agree that there needs to be change. We’ve proposed solutions to the ratemaking process that will better reflect real-time costs, help prevent the kind of rate swings we’re seeing now and create bill stability for our customers. To learn more about the Public Benefits portion of your bill and our proposals, please visit ************************.
  
  We recognize the proposed solutions do not alleviate the burden you are feeling now. If you are having trouble paying your bill, we have more programs and assistance available than ever before to help. Even if you haven’t qualified for assistance in the past, please reach out to us at ###-###-#### for one-on-one support with enrolling in our flexible payment plans, energy efficiency programs and other available financial assistance – including a discount for electric bills. We also encourage you to monitor supplier rates on **************, as you may be able to find a lower supply rate, which can help lessen the impact of the Public Benefits increase.