ComplaintsforMorneault's Stackpole Moore Tryon
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Complaint Details
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Initial Complaint
08/10/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a sweater coat online from Morneault’s Stackpole Moore Tryon on July 26, 2022 and they charged my credit card on July 27. . Today, 2 weeks later, I contacted the store to get an update on the shipping status. Mary C. ****, store manager, informed me that the physical Morneault’s store has no connection to the online ordering department and that online orders are shipped directly from the manufacturer. She covered me with an email to the manufacturer inquiring about the status of my order. In my followup call later today, the owner, Jody, got on the phone and argued with me about my order and informed me that the sweater coat never should have been on their website. She said the store “would refund $40.00 for the order”. The sweater coat plus tax and shipping is $64.70. Bottom line, Morneault’s took my order and charged me for an item they had no inventory on; the store did not contact me to let me know this item was not available; and I won’t receive a credit until my next month’s billing cycle. A simple sincere apology and full refund will suffice. It’s terrible customer service to argue with customers.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.