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Business ProfileforManchester City Nissan
Current Alerts For This Business
Additional business information
The consumer reported, in part:
"When requesting price quote on a new car, an ad popped up offering employee pricing. Also received an email that offered employee pricing. Spoke to representative of dealer who also confirmed employee and below MSRP pricing on the car that I was asking about. Upon arrival, was told that the car didn't qualify and instead was $2000 over MSRP but they could give me the promo on a different year car....As a result of this promotional offer, I drove 45 minutes to the dealer in question just to be told that it didn’t qualify for the “vehicle of choice” we wanted and instead it would actually cost more than the MSRP as they are adding extra costs above the listed price due to market conditions. The manager on duty did say that it could be used on a different year model but they didn’t have any there at the moment. I also was in conversation with their internet outreach department prior to visiting the deal[er] who assured me we would get employee pricing well below MSRP but only if we “acted now” before the special expired."
According to the BBB Code of Advertising, an advertiser must not create a false impression about the product or service being offered in order to lay the foundation for a later “switch” to other, more expensive products or services, or products or services of a lesser quality at the same price.
The business did not respond to BBB.
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.
On January 4, 2024, The Federal Trade Commission (FTC) in conjunction with the State of CT Attorney General filed suit against Chase Nissan, LLC dba Manchester City Nissan (MCN) along with several of its officers. In a press release, FTC indicated that a complaint had been filed alleging that MCN has been charging its consumers junk fees in violation of the FTC new CARS rule. Specifically in this case, the junk fees are said to have been certification fees, add-on products, and government fees to which consumers had already rejected or were completely unaware of. This matter is currently pending.
At-a-glance
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Business Details
- Location of This Business
- 30 Tolland Tpke, Manchester, CT 06042-1763
- BBB File Opened:
- 12/8/2017
- Business Incorporated:
- 7/31/2017
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Chase Nissan LLC
- Business Management
- Mr. Patrick Dibre, Manager
- Mr. Joe Nance, Manager
- Mr. Brian Soboh, Executive Manager
- Mr. Michael Hamadi, General Manager
- Contact Information
Principal
- Mr. Patrick Dibre, Manager
Customer Contact
- Mr. Brian Soboh, Executive Manager
- Mr. Michael Hamadi, General Manager
Customer Complaints
9 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Customer Reviews
8 Customer Reviews
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Most Recent Customer Review
Marc P
08/08/2023
Manchester City Nissan Response
11/19/2023
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