Important information
- Customer Complaint:Any customer who has a complaint with Bob's Discount Furniture may contact the company's customer care liaison team directly by email at [email protected].
In the event the issues are not resolved directly with the company, a complaint may be filed with BBB online at www.bbb.org.
Complaints
This profile includes complaints for Bob's Discount Furniture LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,578 total complaints in the last 3 years.
- 486 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
purchased furniture along with the goof proof protection plan... the furntire is legit falling apart. I have filed several claims, taking the cushions into the store and no one will help. I just want to replace the furntiure with something else !!!!!!!
Business Response
Date: 04/25/2025
Good Morning BBB,
We are very sorry to hear of the concerns our customer is having with the Sofa they purchased from us here at Bob’s in May of 2022. This merchandise came with a one year warranty against manufacturing defects that did expire in May of 2023.
The Goof Proof protection is a plan through a third-party company, ********. ******** covers the merchandise damage resulting from a single accident for up to five years.
We have been able to access the customers claim (Ticket number *******/*******) the customer did not report a one time accidental occurrence that caused this damage, they reported that it happened during normal use of the product. Unfortunately, normal use does not fall under a covered accident with the goof proof plan.
******** has the right to deny claims for coverage under their own guidelines. It is never our intent to disappoint a Customer but due to a lack of warranty with us here at Bob’s and no covered accident reported we do not have a resolution moving forward for this claim. Thank you for understanding.
Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureInitial Complaint
Date:04/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased this set two reclining manual love seats that our actually not a year old after all the delivery confusion. Also a power recliner. We within 7 months time this out fit has fallen apart. The seats have sunken in and they don't recline I had a incident last night where I had a severely blood sugar attack. And therecliner would not . And I am handicapped. This whole set set the girl that came out said they had nothing but complaints I am hoping to resolve this soon.Business Response
Date: 04/25/2025
Good Morning BBB,
We are very sorry to hear of the concerns our customer has been having with their Trevor set. We have been able to access the customer’s account, and we do see that their concerns have been addressed with our corporate office.
We will share this insight with our business partners and seek to improve our customer experience for all of Bob’s customers. Thank you for bringing this to our attention.
Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureCustomer Answer
Date: 04/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please get back to me directly. I expect a fair resolution. Service Request #******* Sincerely, **** *******Business Response
Date: 04/24/2025
Good Morning BBB,
We are very sorry that our customer is having trouble with a claim. We are unable to locate an account with any of the information that the customer has provided.
We do ask that they reply back to us via BBB with the original order number, phone number and name that would be on their account with us here at Bob’s. If they could also include their complaint details of what is going on we would be happy to look into their concerns.
We do look forward to hearing back from our customer.
Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureCustomer Answer
Date: 04/24/2025
Complaint: ********
Order ********
Phone **********
Sincerely,
**** *******Business Response
Date: 05/01/2025
Good Morning BBB,
We are so sorry to hear of the negative experience that our customer has had with us here at Bob’s. We have been able to access the account with the information provided by the customer and we do see that this has been handled with our corporate office directly.
If this is incorrect and our customer needs additional assistance they can reply back to us here via the BBB. Thank you for bringing this to our attention.
Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureInitial Complaint
Date:04/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bobs discount furniture, explained that there was a one year manufactures warranty, which ended up not covering the damage, I had purchased additional coverage, It was also explained to me that that wasn't covered either. Its my own fault for not reading the entire terms of coverage at the time I had no Idea what it covered, I am just disappointed that it hasn't even been a year since purchase and the product is falling. To me I payed premium price for a product and purchased the extra protection and I cant even get product repaired or replaced.Business Response
Date: 04/24/2025
Good Morning BBB,
We are so sorry to hear of the concerns our customer is having with the loveseat that they purchased from us here at Bob’s in July of 2024. We have been able to access the customers account and approved a one-time courtesy replacement of the merchandise.
We have processed a reselection credit (reference number ********) in the customers account. This credit will give them equal value of what was paid to select something different in the show room. If the customer does choose something of higher value they would be responsible for the price difference.
We will take back the current selection at the same time we deliver the new selection to the customer. This credit is now active and will be for the next 30 days. We do ask that they visit their local show room at their earliest convenience to have this taken care of.
Please let us know if they have any additional questions or concerns.
Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureInitial Complaint
Date:04/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been reaching out to schedule my pickup since April 2. I've had two customer service, two managers, a chat Transcript and two schedulers in which had called me on 4/3 and 4/8 stating that I will be scheduled for 9a-12n to have the mattress at my residence picked up. I work in the afternoons and i've been stressing this since April. I have no one that can wait at my apartment to wait for this pick up. Because of this back-and-forth, I had to take money out of my pocket to buy myself another mattress and need my money to be refunded back to me. It is not fair that I had to spend additional money for another mattress. This mattress has been hanging out in my house for over 3 weeks waiting for me to be refundedBusiness Response
Date: 04/24/2025
Good Morning BBB,
We are so sorry to hear of the concerns our customer has had with returning their mattress. We have been able to access the customers account and we do see that it was picked up and refunded back to the customers method of payment on 4/22/2025.
We will share this insight with our business partners and seek to improve our customer experience for all of Bob’s customers. Thank you for bringing this to our attention.
Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureCustomer Answer
Date: 04/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *****Initial Complaint
Date:04/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to report a highly dangerous incident involving one of your truck drivers on the *** ***** ******* today, April 9th, at approximately 8:10 AM. The driver of your truck, #****, was speeding aggressively in an attempt to pass me from behind in a merged lane. As he closed in on my vehicle, there was no space for me to maneuver safely; I found myself sandwiched between two lanes of traffic. In a matter of seconds, this driver accelerated past me, forcing my car into an unsafe lane that was strewn with debris, including broken objects. I narrowly avoided a potentially catastrophic accident due to his reckless actions. This type of behavior on the road is unacceptable and poses a serious risk to the safety of all drivers. I urge you to take immediate action by suspending this driver to prevent any further endangerment on our highways and to protect your company from any future liabilities resulting from such reckless driving. This incident cannot be overlooked.Business Response
Date: 04/24/2025
Good Morning BBB,
We are very sorry to hear of the encounter that our customer had with one of our delivery trucks, we take complaints like this very seriously and have submitted this to the proper channels to be addressed internally with our teams.
We truly appreciate the customer sharing this experience with us and we are very sorry for any worry that this may have caused them. Thank you for bringing this to our attention.
Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureInitial Complaint
Date:04/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased 3.476.41 sectional. Received a damaged piece of the sectional and bobs claimed they were sending a service person. I call two days later said they saw no service scheduled. Then say they don’t have service in my area. I’ve never even used my sectional and it’s not functional. I just want the one piece that is not functional to be replaced. Their customer service is terrible. They then claim they are going to try to get a technician out here but there’s no guarantee. They won’t order me a new replacement piece and I can’t get ahold of anyone from the local store. I live an hour away so it’s inconvenient to have to drive down to the local store to get to communicate with an actual person versus people on the phone giving me a run around.Business Response
Date: 04/25/2025
Good Morning BBB,
We are very sorry to hear of the concerns our customer has been having with a piece of their Canyon sectional. We have been able to access the customer’s account, and we do see that their concerns have been addressed with our customer service team, an exchange was processed for the left arm facing power recliner.
If this is incorrect and the customer needs additional assistance they can reply back to us here at the BBB. We do appreciate the customers feedback, thank you for bringing this to our attention.
Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureCustomer Answer
Date: 04/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ******Initial Complaint
Date:04/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Couch was deliever on March 16th of 2024. The rip happend end of February 2025. I have the **** ***** claim in but it does not cover it due to it being in a seam. So I contacted bobs late. In which I was told the year warranty was up but I had the claim in. They can’t do anything for me. The couch is a year old. I have paid 2k for the set. I need a replacement or my money back in returnBusiness Response
Date: 04/21/2025
Dear BBB,
We are truly sorry to hear about the issues the customer is having with the merchandise. The one year manufacture defect with Bob's expired on 3/16/25 however we want to review photos showing the damage and determine if we have any available options. Please reply back showing a full photo of the merchandise and a close up showing the damage area.
Kind Regards,
Thaymara C
Bobs Discount Furniture
Customer Care Corporate LiaisonInitial Complaint
Date:04/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered on April 1. Had you had two delivery scheduled? All items were wrong. Company refused to pick up wrong items and said correct items. Paid in total over $900. Did not resolve and would not resolve any of these issues. I received a bureau when I ordered a couch and then got a couch that was the wrong color ordered. I received a bed bracket missing a middle piece. Never received the middle piece.Business Response
Date: 04/21/2025
Dear BBB,
We appreciate you bringing this to our attention after reviewing the account the issues have already been resolved by our team. Please reply back with any additional questions or concerns.
Kind Regards,
Thaymara C
Bobs Discount Furniture
Customer Care Corporate LiaisonInitial Complaint
Date:04/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, we went to Bob’s in *********** ** to buy a new mattress on a Friday. We spoke to the sales person who would only acknowledge my husband. That night we had discussed what mattress we wanted and the bed frame we had. We had determined that a box spring would not be needed based on the bed frame. Due to the sales person poor customer service we left that night without purchasing the next day my husband wen take to purchase alone. He spoke to the sales person who had previously agreed we did not need a box spring, but this time he said we absolutely needed one. The order went through and when it arrived to my surprise the highest box spring they had was also delivered. We immediately called Bob’s because we had previously discussed how a box spring was not needed but the sales person conned it into the sale. We were the. Told no return could happen but an exchange for the thinner box spring was only option. Now that box spring has been delivered and the mattress is still too high, this time Bob’s also told us our mattress required a box spring despite telling us it didn’t initially and our bed frame stating no box spring is required. This was terrible customer service and experience. We ended up with a box spring we did not want nor need and had to pay for it.Business Response
Date: 04/16/2025
Dear BBB,
We are truly sorry for any inconvenience and frustration. We were unable to locate the account with the information provided. Please provide name, phone number, email or a copy of the receipt. Once we receive this information we can review the details of the complaint.
Kind Regards,
Thaymara C
Bobs Discount Furniture
Customer Care Corporate LiaisonCustomer Answer
Date: 04/17/2025
Hello, the order was placed under the name **** ***** with email ********************
Business Response
Date: 04/29/2025
Good Morning BBB,
We are so sorry to hear of the concerns our customer has been having with their recent order with us here at Bob’s, and any misinformation that was given to our customer at the time of purchase.
Typically, bed frames do require a foundation, however there are certain frames that do not. If the customers bed frame does not require a foundation, we would be happy to process a pickup for a refund.
If the customer would like to return the foundation for a refund, they can reply back to us here with a few dates that would work for a pick up and refund. We do look forward to hearing back from our customer and having these concerns addressed as soon as possible.
Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount Furniture
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