Complaints

This profile includes complaints for Bob's Discount Furniture LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bob's Discount Furniture LLC has 219 locations, listed below.

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  Bob's Discount Furniture LLC

  428 Tolland Tpke Manchester, CT 06042-1765

  
• 

  Bob's Discount Furniture, LLC

  283 Daniel Webster Hwy Nashua, NH 03060-5712

  
• 

  Bob's Discount Furniture LLC

  45 Woodbridge Center Dr Woodbridge, NJ 07095-1312

  
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  Bob's Discount Furniture

  3050 Middle Country Rd Nesconset, NY 11767-1072

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  Bob's Discount Furniture

  72-25 Woodhaven Blvd Glendale, NY 11385-7957

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 3rd, my account suspected fraud because I ordered too much online. My account was blocked and told me that I had to go to the store before I could buy it. On June 6th, I came to the store with my passport. The clerk verified that I helped me place the order. Today, I checked the order status and it showed cancellation. Then I immediately called the store. The clerk told me that the reason was my payment bank. Then I called the bank. He said that the order was canceled by the clerk named James. I remember that he was the manager who helped me verify it at that time. Then I tried to call the store, but no one answered. I called them 10 times, but there was no way to talk to this James.

  

  Business Response

  Date: 06/10/2025

  Good Morning BBB,

  We are very sorry to hear of the concerns our customer has been having with their recent order with us here at Bob’s. While we can certainly understand the frustration, our fraud policy is put into place to protect our customer’s.

  Once an order is marked as fraud it is required for the customer to go into the show room with a photo ID, and method of payment that matches. Once the show room verifies the customers information with these documents they will be able to proceed with the order.

  The order the customer has placed was cancelled, if they would like to replace their order and receive delivery they will need to go back into the show room to do so. We are very sorry for any inconvenience this may cause our customer but we do hope they understand it is only for their protection.   

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bed from bobs in September 3, 2024 and it broke in May 2025. I purchased **** ***** insurance which is supposed to cover any damage. When I initially reached out to let bobs know, they told me a tech would come out to look at it and determine whether it could be repaired or replaced. I have not heard anything back since. My first email was dated May 20th. I sent pictures in a separate email and then more emails and haven’t heard back again. Meanwhile my granddaughter’s bed is sinking to the floor because it collapsed. This is my second bed I had to get because the first one broke too so Im now convinced that this product is just poorly made. Please help me get a resolution

  

  Business Response

  Date: 06/06/2025

  Good Morning BBB,

  We are very sorry to hear of the concerns our customer has been having with the bed that was purchased from us here at Bob’s. We have been able to access the customers account and we do see that a service was set up but has not been scheduled.

  We have booked the service in for the soonest available date we have. Tuesday June 10th. If this date does not work for the customer they can reply back to us here at the BBB with a few dates that would work best for them and we will book in the soonest available.

  The customer will receive a time frame call 24 hours prior to their scheduled date of service with an estimated time frame window for the technician to come out. If he is able to make the repair back up to show room quality he will, if not he will provide us a determination regarding the damages to move forward with the claim.

  Please let us know if they have any additional questions or concerns, we do look forward to having this addressed for the customer.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

• Initial Complaint

  Date:06/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online order for a dresser and nightstand. The website stated that the products would be delivered within 3-7 days. I placed the order and financed the amount. Then was informed that my order would not be delivered until after 30 days. I called to cancel the order and they told me to contact the financial institution. The financial institution had me contact bobs again to cancel the order and then informed me I would have to go into a store and cancel it. There is no store within an hour drive from me and they told me they cannot do anything over the phone.

  

  Business Response

  Date: 06/05/2025

  Good Morning BBB,

  We are so sorry to hear of the concerns that our customer has had with their recent order they placed here at Bob’s. We have been able to access the customers account and we do see that order number ********** is scheduled for delivery on 6/13/2025.

  They will receive a time frame window 24 hours before their scheduled date to let them know what time our team will be there to make the delivery.

  If this is incorrect and the customer needs additional assistance they can reply back to us here at the BBB.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sectional couch and within a year the frame started breaking, and the material was fraying and peeling, extreme, well over normal use. They replaced it with a brand new unit under my one year manufacturer warranty. The brand new unit started doing the exact same thing within a few short months so I reached back out to them to resolve the situation of a poor quality piece of furniture and they told me now it is out of the one year warranty, so there’s nothing they can do about it. Their warranty does not start over when you get a new piece, it is the warranty from the original purchase date despite them selling me a poor quality piece of furniture. I also purchased the additional goof proof protection plan, but they told me that these are not aspects that are covered under that plan so my additional warranty that I purchased out-of-pocket does not cover this. So now I have a couch that I spent 2000+ dollars on that is falling apart and looks very poor. Their suggestion to me was to buy an anti-pillar device to remove the peeling. The entire couch is showing signs of peeling. That is not a feasible option. And it should not have this kind of peeling on it with limited use of just myself and my adult daughter sitting on it not even daily.

  

  Business Response

  Date: 06/04/2025

  Good Morning BBB,

  We are very sorry to hear of the concerns that our customer is having with the sectional that they purchased from us. We would like to request photos of what the customer is reporting. Once we receive this we will review the photos and see if we are able to do anything to resolve the concerns.

  We do look forward to hearing back from our customer.

  Kindest Regards,
  Brittney W.
  Corporate Liaison  
  Bob’s Discount Furniture 

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a couch from bobs in Oct 2024. I was told it has a 1 year warranty on it. I sent them pictures of the pillows looking saggy and fillers being lumpy. They implied I washed them which I did not. They said they would offer me new cushions but no longer have them in stock. I would like a refund.

  

  Business Response

  Date: 06/04/2025

  Dear BBB,

  We are truly sorry to hear about the issues with the sectional. We currently have a service scheduled for 6/7/25. We will provide the time frame 24-48hrs prior. Please reply back with any questions. 

  Kind Regards,

  Thaymara C
  Bobs Discount Furniture
  Customer Care Corporate Liaison

   

  Customer Answer

  Date: 06/04/2025

  
  Complaint: ********
  
  I am rejecting this response because I was told by your reps that this service appointment was only going to address/fix one of the three problems listed below. The problem they said they would address is the fact that when you sit you sink into the couch. I would like assistance and accommodation for my other two problems. Thank you. 

  1. The pillows zippers are coming off at the seams. 2. The cushion fillings are completely lumpy and coming out of the pillows. 3. When you sit down you now sink into the couch. 

  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 06/06/2025

  Good Morning BBB,

  We are very sorry for the continued frustration our customer is having with their order. We have been able to access their account, and we do see that a technician is scheduled for tomorrow 6/7/2025.

  Our technician will make a repair attempt on any concerns that he feels are fixable, he will also report a determination regarding the other damages to us. If the other damages the customer is reporting are consistent with a defect under their manufacturing warranty we will see what steps can be taken further to correct the concerns.

  Thank you for understanding, and we do look forward to completing your service appointment tomorrow.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

• Initial Complaint

  Date:06/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/I/25 purchased $2885.99 bedroom set, paid $329.00 for delivery service. On 06/03/2025 I checked status of order and it states that all items are ready to scedule delivery. I called to schedule and they state that It will be at least a month. There was nothing when ordewred stating that length of a time frame. I told them to cancel order and they stated they could not

  

  Business Response

  Date: 06/04/2025

  Good Morning BBB,

  We are very sorry to hear of the concerns that our customer is having with the order they recently placed with us here at Bob’s. We have been able to access the customer’s account, and we do see that this order was financed through ***** credit.

  Due to them having a contractual agreement with ***** we are unable to cancel this on our end at Bob’s and it does have to go through the financing company directly.

  We do see that our customer spoke with one of our resolution specialists on 6/3/2025 who reached out to ***** to contact the customer directly to have the order cancelled.

  If the customer needs any additional assistance they can reply back to us here at the BBB. We are very sorry that we were unable to meet the customers expectations on this order.

  Kindest Regards,
  Brittney W.
  Corporate Liaison  

  Bob's Discount Furniture 

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Product Not Fit for Purpose – Montana 6-Piece Dining Set from Bob’s Discount Furniture (**** ********) Complaint: I purchased the Montana 6-Piece White & Beige Upholstered Dining Set from Bob’s Discount Furniture and Mattress Store in **** ****** *** with Order #**********, on 28 May2024, and the product was delivered on July 6, 2024. While the dining set initially looked attractive, I quickly discovered that the table surface is extremely difficult to clean. Even light food spills leave permanent marks or visible streaks, despite prompt and gentle cleaning. This makes the table completely impractical for everyday family use. I contacted Bob’s customer service and explained the issue, but I was told that the problem is a “natural characteristic” of the product and not a manufacturing defect. I was further informed that no return, exchange, or store credit could be offered due to the return window being closed, and that the condition of the table was considered normal wear and tear. I strongly disagree. A dining table should be able to withstand regular use and be cleaned easily. This product does not meet that basic expectation. I received no written warranty, cleaning instructions, or any indication that the table surface would be so delicate or problematic in daily life. I am requesting a partial refund, store credit, or exchange as a fair and reasonable resolution. I have documentation of my communication with Bob’s customer service and can provide photographs of the current condition of the table. Thank you for your attention to this matter. I hope Bob’s Discount Furniture will work with the BBB to resolve this issue professionally and fairly. Desired Resolution: Partial refund, store credit, or exchange of the product. Sincerely, ******* Tuccar (Address by 14 Jun25* ***** ************ ** *** ***** **, after 15Jun25 ***** *** ****** ***** **** ********) Order Number: ********** Store Location: Bob’s Discount Furniture – **** ****** **

  

  Business Response

  Date: 06/02/2025

  Dear BBB,

  We are truly sorry for the frustration. We approve a one time courtesy even exchange for the dining table. Please contact customer service at ###-###-#### to schedule the replacement. 

  Kind Regards,

  Thaymara C
  Bobs Discount Furniture
  Customer Care Corporate Liaison

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This past Thursday I went to the **** ***** ** location I bought a few items one of them was a queen size bed frame and a queen size mattress I picked up the items myself on the same day I got a rental * **** truck picked everything up and drove home when I got home once I had put the bed frame together when I placed the mattress on top the bed frame it didn't fit the bad was too small I noticed a sticker on the side of the bed that said it was a full size bed I was given the wrong item. The next day I immediately called the store to let them know right from the beginning they did everything possible to disregard me thinking I was wrong. It's been a week now and I haven't been able to sleep on the bed and mattress I paid for, I bought it from the scratch and dent section and paid with progressive leasing. Yesterday on my day off I went to the store to find a solution the manager Jonathan was super rude and disregarding he even said end of story after not being able to probe me wrong. They even altered the purchase order you can see that on the attached documents. The options they gave me was either spend more money or keep the bed they mistakenly gave me. I'm open to an agreement but I think is only fair that you guys cover the transportation expenses cause the rental truck was about a 100 dollars I don't think is fair that I have to spend a lot more for a mistake the store made. The manager Jonathan's been very rude he offer me in store credit or to bring the items back he even said he could overturn the return policy to me he has either been lying or hiding information from me plus there's the fact that someone alter the purchase order to cover themselves I suppose. Hope you care enough to fix this cause you guys wronged me. Thank you for your time and answer

  

  Business Response

  Date: 06/04/2025

  Good Morning BBB,

  We are very sorry to hear of the concerns that our customer is having with the order they recently placed with us here at Bob’s. We have been able to access the customer’s account, and we do see that this was an outlet order.

  All outlet orders are sold as is with no service, warranty, or returns. In an effort to provide the customer a resolution our show room did offer the customer a store credit of $200.00 as this is the amount that was paid for the bed frame, however as this would typically be a no recourse situation this is the most we are able to offer to make this right with the customer.

  We are very sorry that we have been unable to meet their expectations on this purchase, if they do want to continue with the store credit to repurchase a queen frame we do suggest they contact the show room back directly. Thank you for bringing this to our attention.

  Kindest Regards,
  Brittney W.
  Corporate Liaison  
  Bob’s Discount Furniture 

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a bed for my child’s room and was given by the company a delivery time scheduled for between 3-6pm. Altering my schedule. The tracker they provided via text & email never showed any movement, any update, or actual information in order to track. After waiting for two hours, I received a call at 5pm that they are experiencing mechanical issues and they would not be arriving until much later - and was given a window of 7-8:30. I have two very young children and 8:30 time possibility was completely unacceptable. I requested the representative transfer me to a manager. When speaking to the the manager she said they were backed up with other visits , stating that they were at another visit. But then backtracked when I referred to the mechanical issue the initial representative told me. Bob’s is a large company that should have plans in place for issues like this to keep their promised windows. When asked what the mechanical issue was, they refused to provide such info and very much appeared fabricated as the two individuals I spoke to said differing things. The customer service was horrendous as well as the “white glove service” I paid for. An absolute awful experience. I want to be refunded the white glove service I paid for but certainly did not receive, which is in the amount of $69.99.

  

  Business Response

  Date: 05/28/2025

  Dear BBB, 

  We are truly sorry for the inconvenience and frustration. We approved the refund of the delivery fee $69.99 back to the card ending ****. An additional questions please reply back using the BBB channel. 

  Kind Regards,

  Thaymara C
  Bobs Discount Furniture
  Customer Care Corporate Liaison

   

  Customer Answer

  Date: 05/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online on May 11th (5/11) for an in store pickup to save cost since we just moved and are able to put it together on our own. We were told we would receive an email WITHIN 10 days about scheduling a pick up. We did NOT receive any communication via email or any notification that the delivery would be delayed. Mind you, we are sleeping on a mattress ON THE FLOOR. We received a text message on 5/19 about scheduling the delivery to the store (inside of the 10 days) but when we responded we got no response until after the store was closed just stating it was closed when we in fact answered DURING BUSINESS HOURS. We did not receive any communication for 4 DAYS. AFTER THAT. I called after we were so rudely blown off and told that we were now NOT ABLE to even SCHEDULE a delivery to the store until 5/28!!! After telling the representative, SHE DID NOT SCHEDULE THE DELIVERY!!! I then proceeded to call AGAIN just for them to tell us it is now pushed back another week when our bed is sitting in a warehouse because BOBs can’t communicate a pickup order. I will not be ordering from here again or referring anyone to this store again. We did what we were supposed to and yet we are still bed-less. Disappointing..

  

  Business Response

  Date: 05/29/2025

  Good Morning BBB,

  We are very sorry to hear of the concerns our customer has been having with the recent order from us here at Bob’s. We have been unable to locate an account with the information provided.

  If the customer would please respond back to us here with the name, phone number, or invoice number for the purchase we would be happy to look into this and have the concerns addressed.

  We do look forward to hearing back from our customer.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

  Customer Answer

  Date: 06/04/2025

  The order number is **********
  it is under my boyfriends name, ****** and the phone number is either

  ********** or **********

  

  Business Response

  Date: 06/05/2025

  Dear BBB, 

  We are truly sorry for the delays. After reviewing the account we can see the merchandise arrived at the store yesterday 6/4/25. The customer can contact the store to arrange the pick up as early as possible.  Please reply back with any questions or concerns. 

  Kind Regards,

  Thaymara C
  Bobs Discount Furniture
  Customer Care Corporate Liaison