Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have this nissan ***** 2023 from nissan Middletown. My car has ****** tires and are completely worned out after driving around 22k miles. Now nissan doesn't cover tires warranty and ****** is now bought by a new company who is offering courtesy refund of 50% on cost of tires. Which means i will still need to spend around 700$ on replacement of tires. The car is less than 2yrs old and 25k miles driven. If a poor quality part or component is used by company then they should bear the cost of its replacement and not the customer. But nissan is taking way out by saying that they dont do tire warranty and new company which now owns ****** is ********; ******** are saying they dont have any ****** as of yet so they can only give 50% rebate on new tires. Now my question is why 50% only? Is there are a warranty policy for deciding this 50%? Nissan should bear the cost of replacement as its their problem to use poor quality tires in car to save money while manufacturing and i am now asked to pay for no fault of mine. Also please note as per buyers manual original manufacturer ******** was covering tires for 6yrs.

  Business Response

  Date: 05/24/2025

  To whom it may concern, 
  
  We did look into this further and as a result we found that Middletown Nissan did follow tire and manufacturer guidelines. It was recommended to *** ********** on numerous occasions that a tire alignment was needed and he did decline the service. I have attached those recommendations to this email for your reference.  In no way shape or form is Middletown Nissan responsible as we did follow all guidelines by the manufacturer.   A 50% compensation from the direct tire manufacturer after he used his car for 22k miles without maintaining them is a generous offer considering he used the car more than half of the tires life. We appreciate your time. 

  Customer Answer

  Date: 05/27/2025

  
  Complaint: ********
  
  I am rejecting this response because: i checked the attachment and its wrong on nissan Middletown part to say that they recommended me wheel alignment on many occasions. They never recommended wheel alignment ever except on may 2025 , when during service i reported problem with tires. That was first time nissan Middletown gave me reason that wheel alignment is not done. Truth is i was never advised during any regular service for wheel alignment and was only asked for tire rotation during service visit from me in last two years and i did agree to tire rotation and paid for it as well always on time. So as a courtesy from nissan Middletown i request if they can consider installing new replacement tires from dunlop/****** free of cost to reduce this burden on me. I will pay for tires from ****** on agreed cost with ****** tires and nissan Middletown shall install them without asking me for payment as courtesy, i believe this much company can do as favor/ shared responsibility?
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to Middletown Nissan for over 10 years, driving over 45 mins vs going to ******* or closer Nissan locations and recommended my parents to go there only for them to treated like trash. The dealership has gone downhill substantially with no awareness of how to treat customers let alone using elderly couples. I should have gone with them so that they wouldn’t have been put through the car finance processing, given a cash deposit and changed their insurance only to return the next day, after driving 45 mins, to be told “nope, you can’t have the car”. Somebody clearly messed up and my parents were given false hope. On top of that, did not return my parents $500 CASH deposit despite calling for my parents after they hung up on my mother, lied to me that I was speaking to a general manager, and then told my mom three times she was getting a check. The general manager had no clue what was going on and has no tap on own dealership. It’s been several weeks and my parents are still out $500.

  Business Response

  Date: 05/16/2025

  To whom it may concern, 

  We are more than happy to help in verifying the refund as the family has requested, however, we have tried to reach out to ******* as we do not have the name of the customer in which she is referring to. We would need this information in order to be able to assist in the proper manner. Thank you for your understanding and we look forward to hearing from you soon.

  Best regards

• Initial Complaint

  Date:12/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 10, my dad went in and got a new lease for a new car at Nissan. He did not want a big payment and did not like paying 925 a month and didn’t understand why it was so expensive so then they sold him a car that was newer with a penalty that he was not made aware of of $13,000. He then came away with a lease for $1100. It makes no sense. He has a Nissan ****** and was looking for a payment of like $500 and they took advantage of him. He is 72 years old and has a traumatic brain injury. He feels that he has been taken advantage of and did not tell the family about this until now we are trying to get this sorted out, but they won’t let us turn back in the car. We need your help. They shouldn’t have been able to get away with taking advantage of my dad. This is an exorbitant and unconscionable lease. In comparison to other cars being advertised, it is way more that then is conceivable.

  Business Response

  Date: 12/10/2024

  The family was here last weekend (12/07) and spoke with a sales manager at the dealership.  They went over all of the details that the family had requested.  During that discussion, the family had asked about trade in options in which we were transparent in letting them know that if they were to trade in the vehicle at this time it would result in an even higher payment due to the negative equity.  (such as the $13,000 of negative equity the customer had added into the new vehicle last time) . We value all of our customers, especially since they are a repeat customer of ours that has purchased from us for a long time.  We would be more than happy to have the family stop into the dealership again if they have any further questions.  Thank you for your time. 

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Middletown Nissan hired a vendor to install a new rear windshield on my 2023 Nissan ***** *L around 2/15/24. Their vendor damaged my car. Middletown Nissan allowed the vendor to pick where my repairs were to be done. It was never discussed with me that the vendor was picking the body shop. Middletown Nissan allowed my car to leaving the dealership with out my knowledge. When I stop by the dealership on 3/8/24 to get an item out of my car, they didn’t know where my car was. The body shop the vendor picked did not restore my car to its original state. I have asked Middletown Nissan to provide me another new car from their inventory that is the same model. They refused. My car should be fully restore to its original condition when Middletown Nissan took possession of it on 2/15/24.

  Business Response

  Date: 03/12/2024

  Mr. ******

  Your car has been repaired by ***** *******, as they were the company that damaged it. You say you see a flaw in the paint which I can't see, I did check with sales about trading you into another car, when I discussed the higher payment you wanted nothing to do with it. I also offered to replace the letters on your deck lid and refinish the paint at a body shop across the street from us. This was offered yesterday and you said you would call me back as I will not touch your car again until you authorize it. I have left numerous messages to get this resolved as your car is sitting here and you are in our rental car and as stated I need the car back. If you decline my offer please feel free to pick up your car and return our car.

  Here is the email for ***** *******'s Manager  ************************

  Respectfully Rob

  Business Response

  Date: 03/12/2024

  See attached pictures. the car is fixed, nothing can be factory original as I told Mr. ******

  Please advise If we do not hear from him in 24 hours I will need our car back.

• Initial Complaint

  Date:02/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Middletown Nissan on 12/20/23. It was all a whirlwind, paperwork was being given, brief explanations, telling me sign, then paperwork being taken away. I did question the pricing of the car and why it was so much, i was told that my credit wasn't good. So I took it as that because I needed a car, mine was already done. But every single day I kept thinking about the price, about the paperwork, about the ******, etc. It took them a month to FINALLY register my car with the DMV and while doing so, they ran my credit again. Why? Why did they need to run my credit again. SO this again made questions come into mind, I requested my paperwork to be sent to me on Monday 01/29, again requested on Tuesday 01/30, Wednesday 01/31 and did not receive a response. Finally today, I did get a text and a PORTION of the paperwork sent to me. BOY OH BOY!! There is a discrepancy on here. I have PROOF that they car was $16, 450, there was a dent on the drivers side that I had them take money out for so the car was $16,000. When I was shown the purchase price by Josh my salesman, it had the $16,000. BUT now looking at the paperwork, purchase price is $18, 450. I put $2500 down as a deposit. My car price says it was $25K! HOW? From $16K that was the purchase price did $9K get added? How did it go from $16k to $18450? My mom was with me, I took a screenshot of the car and sent to my sister so it has the price. I need help, I think something fishy is going on and i just got scammed by this car dealership! There are 2 files that I am unable to attach and I am unable to attach the screenshot of the car. I can always send it to an email address or print and fax.

  Business Response

  Date: 02/15/2024

  To Whom it May Concern:
  Ms. ****** purchased a used Nissan ****** * from Middletown Nissan on 12/15/2023. Per her request
  she elected to have the vehicle certified for a $2500.00, we gave Ms. ****** a $450.00 discount on the
  selling price. Please see information attached about the vehicle which was purchased. (Item #1).
  We are including all documentation signed by Ms. ****** in regards to her purchase, which we included
  in the customers purchase package.
  The following items were purchased at the time of sale. –
  ? Prepaid Maintenace Agreement ? Certified Preowned Wrap (an upgrade of the Certified Preowned option) ? Total Protection Wrap
  ? Gap Insurance
  All of the above contracts were signed for and enclosed. They are also listed, and signed for on
  customers buyer’s order, menu, contract and final acceptance sheet form.
  We are unclear as to the statement “$16000. Car totaled over $ 24000”, could it be due the interest
  charges from the financing of the vehicle?
  Enclosed also, is the information from ******, showing that the vehicle was never in an accident.
  We do agree that it did take some time to register Ms. ******* vehicle, this was due to the fact that
  incomplete insurance information was submitted at the time of sale and we
  could not register the vehicle with proper insurance.
  As far as running her credit again, we did not re-run, I am going to assume Capital One entered the loan
  information to her credit report. This is usually done after the transaction is finalized.
  If you have any other concerns, please feel free to contact me.

   

  Business Response

  Date: 02/23/2024

  To whom it may concern, 

  I understand Ms ****** is not satesfied with the answers, but i am having a hard time to speak with her when she is refusing me to assist her and don't answer the phone call.

  Here is my direct # ###-###-#### she can call me or stop anytime at the dealership and i will be more than happy to  answer her all the question that she has

  Nik 

  General Manager 

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having transmission problems, so I took my vehicle in for that. Everything else at the time was good. I took my car to Nissan when I picked up the vehicle I noticed my alignment was off after the transmission was replaced. The following week they scheduled me for an appointment for the earliest that they had, I was told that my alignment was OK. As it was reading through the machine when driving into the bay. When I looked at the screen, I noticed that the vehicle listed with my car and license plate was not my vehicle. When I told them that my alignment was off and I was told that would be no charge since they already had done an alignment on the vehicle. The next day I called about my car they told me my alignment was Good and that I needed new tires. The didn’t do anything alignment adjustment. So I picked up the vehicle didn’t change the tires or anything. The next day I went to ********* since I brought my tires from them they checked my alignment. They drove the vehicle. They told me my alignment was off and the tires were good. I do have a warranty on my tires. Enclosed is a report from Middletown Nissan. The other reports are from ********* of my alignment. Nissan did not give me any information about the alignment or anything like that just a receipt that’s attached. So I pay $218 because I ended up doing the lifetime warranty for alignments, since Nissan failed to do the job just like when I told him my transmission to check it several times. And they told me they checked it at 59,000 miles but I know about vehicle and just because I’m a female doesn’t mean I do not know what I’m talking about. That same Saturday, I called Middletown Nissan at 11:30 AM. They told me that the customer service representative was on the phone and that he will call me back. I didn’t get a phone call back until 4 PM. I was in a funeral at the time that he called. And personally since it took them that long to call me I didn’t feel the need to return the call back. And I haven’t heard from him since.

  Business Response

  Date: 12/13/2023

  Ms. ******

  I want to start by apologizing for your last visit here at Middletown Nissan. I have spoken to my staff about the sub-par treatment. WE have just had all of our Alignment equipment calibrated so this will not happen in the future. I tried to call you at both of your phone numbers but got voicemail. Please give me a call at ###-###-#### at your earliest convenience so I can rectify this.

  Thanks and have a great day.

  Rob F****

  Customer Answer

  Date: 12/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I personally spoke to Rob  F**** on 12/14/2023 and he has agree to settle with my situation of concerns.  
  
  Sincerely,
  
  ********* ******

  Customer Answer

  Date: 12/14/2023

  Please close complaint thank you

  Customer Answer

  Date: 04/18/2024

  Middletown Nissan replaced my transmission back in Oct/Nov of 2023. Since then I have taking my car back to them several times for more problems relating to the transmission and issues that occurred in the process of fixing my car. Around the time in Feb/March 2024, I took the car in for an oil change and asked them to check the transmission because I notice that the car was driving differently again. They had to do a timing reset on the transmission that day. In April of 2024, the car was again not driving properly and I took it in and I was told that the fluid wasn't going through the transmission fast enough. I was giving a rental for 4 days. I picked up my car on Monday and now there was a rattling. Apparently they cracked the protected shield under the car and left it like that. WHY? So every time I drove you could hear the rattling and the vibration on the driver and passenger side. I sent an email to Robert F**** on April 17, 2024 and I still haven't received a response. I feel that if I'm taking my car to the dealership where I brought it from and I'm getting nowhere and having so many car problems. This is stressing me out, I have a job and need a dependable transportation. At this point I feel like I should be placed into another vehicle with no money down, the balance on my car substracted from the new vehicle and no bank interest. This has been going on long enough and my warranty expires in another 5,000 miles. i feel that when it happens things may go further south and I'm stuck with a vehicle that is not reliable.

  
  

  Business Response

  Date: 04/22/2024

  Ms. Campos

  I want to apologize that it has Taken Nissan a couple of remanufactured transmissions to get you car fixed. AS for a rattle after our work on your car you brought it in and we took care of the problem at No charge.

  It looks like this BBB case is from Last year and I just received it. ?

  Looking at the attachments from 12-9-23 at ********* your alignment was out at 10:17 and was in at 10:30 13 minutes is pretty quick to do a full alignment. We have a lot of cars come thru our service drive every day and maybe we had mistaken your car. If that is the case I would be more than happy to Reimburse you for the $218.22

   

  Respectfully Rob F****

   

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 new tires and a drive belt. On March 8th 2023 I have been to two other dealerships for manitance and both dealerships on in ****** ** and in ********* **, suggested new drive belt. I decided to get another one at ********* ** location. I would like for Middletown nissan to refund company ******* the amount paid for belt.

  Business Response

  Date: 11/29/2023

  Dear Customer

  I do see that we replace 4 tires and replaced your drive belt here at Middletown Nissan on 3-8-2023 when your vehicle had 221,849 miles on it.

  Looking at national history on your Vin # I see you chose  to have it done again on 11-29-2023 with 242,979 in ********* *********. Please be aware that Nissan warranties all parts for 12 months or 12,000 miles whichever occurs first.

  So the part lasted for 21,130 miles which is 9,130 miles beyond the factory limited warranty, so I am confused why you are requesting that Middletown Nissan reimburse you for the part?

  Respectfully

  Rob F****

  Service Director

  Middletown Nissan

  ###-###-####

   

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2019 Nissan ***** Approximately 67k miles The car wouldn't start in: 12/2022 1/2023 9/2023 11/24/2023 Each time the car was taken to Middletown Nissan for a diagnostic. It was reported that the car was fine. 2/2023 - A new battery was installed 10/2023 - The car was taken to Middletown Nissan to be evaluated. It was reported that the car was in very good condition. The service manager advised that the next time the car does not start, I need have it towed directly to Middletown Nissan without having it jump started. 11/24/2023 - ***** *** ******* towed it to directly to Middletown Nissan, after business hours. I will call first thing on 11/25/2023 to follow up. 11/24/2023 - I reached out to Nissan Consumer affairs Spoke to Crystal and the call disconnected after they put me on hold for 20 minutes. I called back and spoke to Mark. They were not professional. I called back and spoke to Mohammed. They reported that they were going to email a new case #. I still have not received it. 9/11/2023 - My car didn't start. I reached out to Nissan Consumer Affairs. I spoke to Robin and then Ashley. Two weeks later Ashley reached out and reported that Nissan couldn't do anything. I needed to continue bringing the car to the dealership; if the problem continued to happen. It should be covered under the warranty. I purchased this vehicle because of the Nissan reputation. I was under the impression that I was investing in a reliable vehicle. The past few years have been a nightmare. Every day I head out, my biggest fear is that of my car won't start. This evening I was stranded in the cold, in the dark. I had to wait over an hour for the tow truck. I had to pay for someone to pick me up with my daughter and all of the items I purchased. This is a 2019 Nissan ***** with less than 67k miles. The car is not reliable, and Nissan Consumer Affairs wants me to rely on the extended warranty that I paid for.

  Customer Answer

  Date: 11/27/2023

  Hello. 

  Robert C****** from Middletown Nissan reached out this afternoon.  During the beginning of the conversation he reported that they did everything they could but they could not identify the problem and there was not much they could do.  They keep instructing me to have the car towed to them when it doesn't start. 

  During the call I was put on hold.  Robert came back to the phone to advise that they would contact a  Nissan Tech specialist from another Nissan agency to inspect my vehicle.  They were not able to give me a time frame.  Ashley from Nissan corporate suggested that back on 9/12/2023 when my car wouldn't start; it never happened.  

  Today Robert C****** was also advised by the manager of my BBB claim during the call and I was  asked to drop the claim because it doesn't look good for them.  

  As a consumer I have to do what is in MY best interest.  This is the 4th time this has happened to me in less than a year and they cannot seem to resolve the issue; other than tell me how to drive or suggest I install some charging port in my garage for the battery. 

  I went to Middletown Nissan because of their reputation and the convenience of the location. I spent extra money on an extended warranty for a piece of mind; not expecting these types of problems.  This vehicle has approximately 66k miles and is only a 2019. 

  Thank you again for taking the time to listen.   Please do not hesitate to reach out if you have any questions.  

  Have a great day. 

  Business Response

  Date: 12/12/2023

  Dear Ms. *******

  We are very sorry for the inconvenience you are having with your car.

  We have exhausted every avenue that we possibly could. I have been in touch with Nissan Corporate and I have a technical field engineer coming here on December 21 to look at your car.

  Just so we are all on the same page, your Factory warranty expired at 36,000 miles, therefore having 67,000 you are out of warranty by 31,000 miles.

  Yes you have an extended warranty but just so you know extended warranties do not cover batteries. If during the field engineers examination of your car we find a faulty part, we will call your extended warranty to see if said part is covered.

  Everyone here understands what you are going through and we want to fix your car, and have you be a happy customer of Middletown Nissan. But our hands are tied at this time, We have put you in one of our rental cars at no charge to you for your inconvenience, but we do need some more time to try to figure out what is causing this draw. As soon as the Field engineer looks at your car we will be in touch.

  Respectfully Rob F****

  Service Director 

  Middletown Nissan

  ###-###-####* **** ***

  Customer Answer

  Date: 12/12/2023

  Thank you for your response.  

  Nissan Corporate was going to send a special service tech back in 9/2023.  The tech referred me back to the Nissan dealer; any Nissan dealer, so I went where it was convenient and where I purchased the car.  The car was inspected by Middletown Nissan in 10/2023 and at that time it was reported to me that all was fine.   

  11/24/2023 my car wouldn't start. That is when it was towed back to Middletown Nissan.  And that is what prompted the claim.  

  I am paying for a car that is not reliable and not even the Nissan dealership can identify the problem.

    I wouldn't wish this experience on anyone.  Every time this happens it creates a total inconvenience for me and my family.  

  I have many years of driving experience; many different cars, and have not had anything like this happen.   Especially with a car that is not even 5 years old. 

  I can assure you that if you were the one stranded, at night, in the cold with your elderly parent you wouldn't continue accepting the, "We did all that we could!", "Your car is fine.", "Just have it towed to dealership when it doesn't start".  You would also want to take action and advocate for yourself.  If your daughter was stranded, you wouldn't appreciate it.  This is NOT the first time this has happened.  People don't seem to understand and/or empathize unless they are immediately affected or it happens to them personally.  

  There is something wrong with that car that is beyond me, and apparently Middletown  Nissan.  Maybe the special tech should have been called a year ago?  

   I have been asked to drop the claim,  because it does not look good on the dealership.  I will not.   The fear of not knowing if my car is going to start and the fear of being stranded. This has caused  an inconvenience  mentally, emotionally and financially. This is extremely exhausting. I have to speak up for myself.  

  I am hoping this special service tech shows up on 12/21.  And I hope that we can come to some sort of resolution. A resolution other than, "There is nothing else we can do."  

  ***** 

  Customer Answer

  Date: 12/12/2023

  Also, a new battery was installed in January 2023. 

   

• Initial Complaint

  Date:10/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/17/2023 as I was involved in a transaction with Middletown Nissan. I have been doing business with for the 15 years or so. This money was to go towards finding the vehicle that I wanted. I told them where to find it! I was told by salesman Burim that after I got the car, the $500 would be deposited into my account at ****. I told him from onset that I was not paying a deposit, as Ive never had to in previous transactions. On 6/29/2023 we finished the lease process and I drove away .On 7/18/2023 when I got back from vacation I called Burim on where the $500 was he told me he was having the account mgr check into iit. He also said she was really busy and it might take a few days, to which I said Ok Since then I have had no contact with him. First I was told he was on vacation and they didnt know when he would be back, I continued to try to reach by both phone and text no luck. I the got ahold of Nick who i was told is the gen Mgr. This is when I was told that Burim no longer works there. Gave all info to Nick. He had me send copy of receipt of the $500. Since that day I have left numerous voicemails to this fella with no reponse. I them tried calling Nissan directly. I was told they dont get involved in money issues between dealerships and customers. Having nowhere to turn next, I decided to try the BBB I hope you can help me get this resolved/ Thank You **** ******

  Business Response

  Date: 11/01/2023

  Hello ****,  i apologies again for letting you hanging in there you know as we spoke over the phone i do take very seriously my customers concerns will provide you again my Direct Phone# **********

  I did attached the copy of the check that i am sending at your Home address you should received it in no matter of the time.

  also please do not hesitate to contact me direct to my phone # ###-###-#### 

  Hope this email will satisfy your need. and if you ever need anything please feel free to call me.

  Thank you 

  Nik Executive Manager!

  Customer Answer

  Date: 11/07/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:07/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used car from Middletown Nissan on June 26, 2023. They have yet to transfer title to me (doesn't ** law require this to be completed with 15 days?) nor have they transferred registration from my former car to the new one. The agreement for temporary use of the new car, with dealer plates, expires July 26, 2023. They said they could not extend the agreement and that driving the car after that date would be at my risk; I was told by their representative, "don't get caught". I would like to have them complete the transfer of title and registration quickly and to provide me with a valid agreement for temporary use if they can't do this before expiration of the present agreement.

  Business Response

  Date: 07/26/2023

  After speaking with the customer, we have rectified  any issues or concerns the customer had regarding the registration.  The vehicles registration was processed and finalized and the customer is taken care of and happy.

  Customer Answer

  Date: 07/26/2023

  
  Complaint: ********
  
  I am rejecting this response because:  title to the new car has not been received yet.  While it is understood this will take some additional time, no objective evidence has been supplied indicating Middletown Nissan has properly completed all of their work for this to happen.  The nature of the complaint deals with timely execution of promises made to me as a customer and has nothing to do with customer satisfaction for services provided.
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 07/27/2023

  Mr. ******, we are sorry that you feel this way and we would like to ensure you that we will do anything to make sure you are a happy and satisfied customer. Please, if you have any more questions comments or concerns reach to us at ###-###-####. Once again, our apologies on behalf of the establishment and please for any reason don't hesitate to reach out for any other questions or concerns.