Business ProfileforBob Valenti Automall

Vehicle was dropped off for recall work , and emissions defect on 27 Dec 23. Was called and told vehicle was ready for pick up on 4 Jan 24. Went to pick up on the 5th - recall work was completed. , emissions defect still present. Vehicle had branches stuck under the wipers ( both sides) , mud under wheel wells that was not present prior. Service rep reported issues with emission as well as a “ bent wheel “ on the inner passenger side of dually. Service rep - stated def pump needed to be replaced, cost would be $2200- part would take about 10 days to get in. We authorized the repair.. Called several times over past weeks - they never responded. Emailed over their website- no response. Called dealership apologized to the operator for calling so much , but explained no one has returned my call . She paged someone and I spoke with Jerry- service Manager. Jerry took a few hours called me back - informed me that the DEF pump is broken and needs to be ordered, cost is now $2600 and no authorization was given for repair. I’ve been without the truck since 27 December- truck is still in need of repair. I haven’t even brought up the fact I know they took it for a spin and hit a branch with the wipers going . I’ve lost jobs because truck has been in operable . And no my inner wheel wasn’t bent when I dropped it off . If you hit a curb - you can definitely bend the outer wheel - inner wheel in a dually is you hit something good .- I don’t take this off road , I haven’t hit anything- I work at a marina.