Business ProfileforUniversal Motors, LLC

Horrible service this year my jeep check engine light came on I took to Adam asked for trade in after waiting for 3 hrs and Watching bout 10 ppl come in complaining I still waited bc I've had good service in the past when Matt and AK worked there ,Matt his brother got me into my 1st car with no down payment and my 2nd with great monthly plans now Adam telling me he can t fix my jeep and I need a co sign that's absurd for a reoccurring Custer I'm livid I been waiting for 2months now still the run around it's crazy , he didn t pay gap from last car now it's on my credit which he assured me he d take care of and didn t altho I like Adam he s not a man of his word this year , yes he s friendly but he let my warranty run out and had to to pay out of pocket $1000 and counting now it's at jeep dealership and they can't look at it for 2 more weeks I've now been without a vehicle for 2month s and taking ubers to and from work a rental now and then and still have to pay the loan smh I call they leave me on hold for hrs then when I do get Adam he says he s still looking for me LIES if your brother got me into 2 cars previously with no money down asap how you can t get me into 1 asap I m not even asking for much just a vehicle in great condition 2014/17 get me back on the road you use to treat me so good but now this is unexceptable I'm a great customer and I deserve better I can t even get a dealership to get me into anything bc of the 2000 gap and my credit rating going down bc of it I have sent you 2 ppl Adam over the years and never even received the referral bonus of 200 and I didn t sweat that but when I come to you 2years later and need your help I expect to have your undivided attention not this run around you need to get me into a vehicle asap and extend the same courtesy I extended you this is unacceptable and I'm livid if I don t hear from you this week/ nxt week I'm gonna be forced to call a lawyer /BBB I have no options Adam ubers expensive