ComplaintsforMBI, Inc.

• Initial Complaint

  09/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a coin from Danbury Mint. Two weeks later I was charged for another coin. I call customer service inquiring the purpose of the charge. I was told I had a subscription for more coins. I explained that I did not wish to subscribe for any coins, especially the same coin on several occasions. They said that I will receive a return label and get refunded. I did not receive anything. Now, I have two coins. two or three weeks later I receive another pending charge; I immediately call repeating the fact that I did not want the subscription. That charge was reversed. Two weeks later, today I received another pending charge. I call customer service again asking them to remove my information from their database. She said though the charge is pending, I item was shipped. Again she said that I would receive a return label. She also said that she see no record of me canceling a subscription.

  Business response

  09/27/2022

  Thank you for forwarding this complaint to us. Mr. ***** enrolled in the Gold and Silver Kennedy Half Dollars Collection via an order on our website on 7/7/22. This collection consists of monthly shipments which is why Mr. ***** was sent another coin in August and in September. 
  
  We apologize if we failed to process his request during a prior telephone call. His order was cancelled on 9/15/22 following a phone call to our Customer Service department. We also sent him a postage paid label, which takes 5-7 days to arrive, to return the unwanted coins. 
  
  I spoke with Mr. ***** by phone on 9/23/22 at which time he requested a refund check instead of a refund to his **** card. In an effort to resolve this matter we are refunding ahead of receiving the returns and he can expect the refund check in 7-10 days.
  
  We regret any inconvenience this has caused and believe this matter to be resolved. 
  
  Sincerely, 
  Beth R***
  The Danbury Mint 
  Customer Service Manager
  ************ **** ****

• Initial Complaint

  08/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In April 2022 I received a sales flyer from PCS Stamps & Coins, represented by this company, to purchase a Five Decade Set of Uncirculated ****** Silver Dollars. The advertising was confusing - I thought each coin was $88, but that was one of 3 installment payments FOR EACH COIN, as they are charging $256 + $8 shipping for each coin. I realized this after I paid my initial payment of $88 by check on May 10, 2022 and subsequently received the first coin of the set at the end of May with a bill saying I owed $176 more for that first coin. I called PCS on 5/31/22 at 1:13 pm and canceled the order via their automated system. I continued to receive bills though and followed up with a call to a cust. service rep in late June 2022 who said my order was canceled. I requested a refund and was told I had to return the coin to PCS via trackable U.S. mail and I would be refunded my shipping/tracking costs and my $88 initial payment I made. I returned the coin on 7/14/22 via tracked U.S. mail and the **** confirms the coin was delivered 7/19/22 to PCS, which they also acknowledge receiving when I call them. I received one check for $15 for my shipping/tracking costs, and after five phone calls to PCS cust. service I still have not received my $88 refund for the returned coin they now have. Most recently, I called on 8/23/22 and spoke to Jason, who said the $88 reimbursement was mailed out to me by PCS on Friday 8/19/22 and it would take 7 to 10 days to reach me. Today is day 10 and I have not received my refund for the coin I returned to them in July. Please, can you help me? My original order number with PCS is *********.

  Business response

  09/08/2022

  Thank you for forwarding this complaint to us. We regret our error in handling his request and we apologize for the delay in processing the refund to Mr. ******. His refund check for $88.00 has been sent by ******* ******* and was delivered on 08/31/2022 at 10:45 a.m. The tracking # for the shipment is ************.
  
  As a result of receiving this complaint, we are addressing the system flaw that caused the issue with this particular type of refund.
  
  Again, our apologies for the delay and for any frustration this may have caused. Please feel free to contact us with any further questions.

  Customer response

  09/09/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  07/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  i have canceled my orders and asked them not to send me any more offers i had everything i had received paid for then they turn me in to collections. what do they do continue to send me offers and i have a person living with me that loves to send in orders. then i am responsible, they say i have received items i did not get. if they would not send me them offers he couldn't send any in. today they send me more junk i opened it with out looking to see who it is from because i am waiting for a package, and it was low and behold it was pcs stamps and coins. i am going to turn them over to the attorney general. i cannot afford this i turned 65 a year ago so i am on a fixed income and then with being sick and having doctor bills to pay it is not any thing i can afford. i have asked them more than 3 times to stop sending these mailings. they turn me into collections and continue to send me stuff, that i do not want i am going to loose my house to back taxes because they keep sending stuff that i did not order the person i am helping out orders them, but if they didn't keep sending offers that i have not asked for. i am hoping that this complaint helps me to stop them from trying to drive me crazy. i get so much mail and i write letters and call people and tell them to stop but it does me no good its a waste of time and money that i cannot afford what is person supposed to do. i don't know how to get them to STOP!!!

  Business response

  08/02/2022

  Thank you for forwarding this complaint to us. We received written correspondence from Ms. ****** on 7/14/2022 asking that we cancel all of her orders, and we did so at that time. Billing reminder notices continued to generate on her account as she had a balance due of $809.30. However, now that we are aware that she did not receive these shipments, we have cleared the balance due on her account. She will receive no further billing reminder notices from us.

  
  We have removed Ms. ******** name and address from our mailing list. Please be advised it may take 4-6 weeks for mailings to stop completely, as they are prepared in advance.

  
  Please feel free to contact us with any further questions.

   

• Initial Complaint

  05/23/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered three 2017 "Mystery Mint" American Silver Dollars in 2021-************* ****** *** **** ****** I received the coins and paid $450.00. I was supposed to receive a wooden box. for the coins. I never received the wooden box. They sent a 2016 America Silver dollar I did not order. They want the 2016 silver dollar back or I pay for it. I said I will pay for the coin I didn't order but they owe me a wooden box. Send me the wooden box and I pay for the coin I didn't order.

  Business response

  06/03/2022

  Thank you for forwarding this complaint to us. We apologize for the delay in shipping the display chest to Mr. ********. We emailed Mr. ******** on 3/15/22 that the chests were on backorder, and we expected to ship his order in late April. We regret that we experienced further delays with receiving this inventory. The good news is that they are in stock now and his order shipped via ******* ******* on 05/25/22. According to the tracking information the chest was delivered to Mr. ******** on 05/27/22.
  

  Regarding the shipment of the 2016 coin that he states he did not order; Mr. ******** sent in a reservation form which we received on 05/28/21. If he wishes to return the coin, he can contact us directly and we will gladly send a postage paid return label. If he wishes to keep the coin, the balance due is $150.00.

  
  Again, our apologies to Mr. ******** for the delay in shipping the display chest to him. Please feel free to contact us with any further questions.

  Customer response

  06/03/2022

  
  Complaint: ********
  
  I am rejecting this response because:  I did finally receive the box, however the issue goes back to 2021 not 2022.  I will send the coin I did not order back if they send me the envelope to return the coin.  I will never buy from PCS again.
  
  Sincerely,
  
  ******* ********

  Business response

  06/10/2022

  We have forwarded a postage paid label to Mr. ******** for the return of the 2016 coin and he should receive this label in 7-10 days. We received this order by mail on 05/28/21 and regret any confusion in our previous reply.

  
  We have removed his name and address from our mailing list.

  
  Thank you. 

• Initial Complaint

  05/12/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a collection of silver dollar coins from MBI Inc. which does business as PCS Stamps And Coins. PCS Stamps And Coins is the dba. I'm suppose to receive a collection of 10 silver dollar coins. I have only received 4 so far. I received silver dollar coins from 4 different years. I received one from 1921, one from 1922, one from 1923, and one from 1926. I paid for 6 silver dollar coins so far going from 1921 to 1926, however 2 of them out of the 6 I have not received. I have not received the one from 1924 and the one from 1925. The one from 1925 was shipped out last month in April on April 19. I have not received that one. The one from 1924 was shipped out on Mar 16, and I did not receive that one either. To make matters even worse, after not receiving the 1924 coin shipped out on Mar 16, last month in April, I asked customer service if they could ship me out a replacement 1924 coin since I did not receive the previous one back in Mar, they said they did, and so far it is already May 11, 2022 and I have not received the replacement 1924 coin either, or the 1925 one. Lastly to make matters even more worse, customer service lied to me at PCS Stamps And Coins, because they told me that they only use regular mail to mail out their coins. That is not true, because I have supporting documents to back that up. If you look at the image below it shows proof of what they last sent me with a USPS tracking number on it. This image is the package that the most recent 1926 coin came in. On the image of the package, I put post its on it with notes to back my claim. Please look over the notes very carefully. I hope to get this matter resolved as soon as possible.

  Customer response

  05/26/2022

                 I wanted to notify you that case no. ******** is partially resolved. I finally received both the 1924 and 1925 peace silver dollar coins from PCS Stamps and Coins. The 1925 Peace Silver dollar coin I received yesterday in the mail via FedEx. The replacement 1924 Peace Silver dollar coin I received in the mail the Saturday before last Saturday via USPS mail priority with a tracking number on it. 

                   However part of this case is not resolved because customer service misinformed me with the wrong information. Customer service at PCS Stamps and Coins told me that they only deliver their coins regular mail, and not priority mail or *** or ***** with a tracking number on it. That is simply not true, they misinformed me, because in this complaint I showed proof that they sent me the peace silver dollar 1926 coin priority mail with a tracking number on it, and the one for 1925 which I received yesterday was sent to me via ***** with a ***** tracking number on it. This misinformation still needs to be addressed to the business. Please have this case updated with the business I filed the complaint against

   

  Business response

  05/26/2022

  Thank you for forwarding this complaint to us. We are sorry to hear thar Mr. ******* is having difficulty receiving the coins we are sending him. He contacted us on 5/3/22 because he had not received the shipment of the 1924 coin which we originally shipped to him in March. The replacement coin shipped on 05/10/22 via USPS. He has confirmed that he received this replacement coin.

  
  Since he did not receive the 1925 coin that we shipped to him on 04/13/22, a replacement coin was sent to him on 05/20/22. The tracking number for this shipment via ******* ******* is ************ and, according to tracking, was delivered on 05/24/22.

  
  We regret that we were unable to provide Mr. ******* with the tracking number when he called. Our shipping department changed the method of shipment (resulting in a tracking number) after our system updated. As a result, we were unaware of the change and did not have access to the tracking information. We are sorry for the confusion.

  
  Again, our apologies to Mr. ******* for inconvenience this has caused. Please feel free to contact us with any further questions.

  Customer response

  06/02/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

           I just wanted to let you know that case no. ******** has been resolved. I received the letter from the business apologizing for the misunderstanding and the miscommunication.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  04/20/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Feb. 24, 2022, I responded to an ad -- which appeared in the Feb. 23 ****** Magazine -- and placed an order with a personal check for $14.97. I received the item on March 22. I examined it and decided to return it for a refund. I returned the item with postage and insurance. Along with the item, i put a note asking for a refund and that I wanted to be removed from their mailing list and did not want to receive any more mail from the company. My primary issue was that I had made what I thought was a one-time purchase and it appeared I had been automatically enrolled in a program, where I would be sent installments every month. The tracking number on my package said it was delivered. On April 5, I received another unsolicited item with a bill, saying it was the first of two installments. I returned this item and my expense (insurance and postage) and again asked for the refund on my original order and that I be removed from future mailings. On April 13, I received another unsolicited offer. On April 18, I received another unsolicited offer. On April 19, I received another unsolicited offer. Since my request that I be removed from their mailing list I have received four offers from them. I would like these to stop and I would like my refund for the original item.

  Business response

  04/22/2022

  Thank you for forwarding this complaint to us. We received an order by mail on 02/28/22 from Mr. ****** for a collection of ******** **** Coins along with a prepayment of $14.97. His first shipment was sent on 03/5/22. His second shipment of coins was sent prior to us receiving his return of the first shipment of coins. We have since received the return of both shipments and we are processing his $14.97 refund check which he can expect to receive in 10-14 business days. We have also removed his name and address from our mailing list. Since our mailings are prepared in advance, we ask that he allow 4-6 weeks for the mailings to stop completely.

  
  We apologize for any inconvenience and believe this matter to be resolved.

  Business response

  04/22/2022

  Thank you for forwarding this complaint to us. We received an order by mail on 02/28/22 from Mr. ****** for a collection of ******** **** Coins along with a prepayment of $14.97. His first shipment was sent on 03/5/22. His second shipment of coins was sent prior to us receiving his return of the first shipment of coins. We have since received the return of both shipments and we are processing his $14.97 refund check which he can expect to receive in 10-14 business days. We have also removed his name and address from our mailing list. Since our mailings are prepared in advance, we ask that he allow 4-6 weeks for the mailings to stop completely.

  
  We apologize for any inconvenience and believe this matter to be resolved.

  Customer response

  04/22/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

  Customer response

  04/22/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  02/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I placed an order on Easton press website before Halloween for 1 copy of a book. A few days later I saw it was canceled, so I called this time to re-order and was told there were no records of the initial order. A hold for (3) books was placed on my card, which prompted me to call them again. Again, they said I would only be charged for one and the hold was temporary. I ended up paying for and receiving the one copy, and now am getting a bill in the mail stating that I owe the full price of the book! I just called today 2/16/22 and talked to Christine (who wouldn't give me last initial). She said I had received two books, (I didn't). I told her about previous calls and she said she is going to mark the "second one" lost. I asked her to email me something saying I don't owe them any money and she said she simply "can't". If I get another bill in the mail I am going to call my bank and have them handle it for me as this whole thing is a waste of my time. GOOD DAY

  Business response

  03/01/2022

  Thank you for forwarding this complaint to us. Unfortunately, we shipped Mr. ******** second book before our system recognized the cancellation for his first one.  We regret that we billed him in error for two orders.
  We cleared his balance and he will receive no further billing reminders from us.  We apologize for any inconvenience to Mr. ****** and believe this matter to be resolved.

  Customer response

  03/01/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. For the record I did not receive a second book.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  11/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I started subscribing to their Presidential medals (coins) collection and there was no mention in the literature about possible increase in price half way thru the collection or at all. This month they posted on my C.C. an increased price for the next Presidential medal without any warning to me or without any reason like an increase in the cost of Silver ( which by the way has gone down since I started this collection). I would like to continue the collection at the agreed upon price that I was paying until the collection is complete. I will file a claim with the ** ***** ****** ********** if they do not go back to the price agreed upon initially as I don't think they have a right to increase without saying they might.

  Business response

  12/07/2021

  Most of the customers in the Presidential Silver Commemorative series began over two years ago and we communicated to them that the price of the commemoratives was subject to increase if any unusual market conditions occurred.  The past eighteen months have proven to be among the most challenging and unusual in history.  Our costs have increased dramatically across the board and the value of silver has nearly doubled in that same period.  As a result of these unusually significant and sustained increases, we reluctantly implemented a price increase which was announced in a letter included within each customer’s shipment. 
  
  However, in reviewing Mr. ******* account, it became apparent that, as a very recent subscriber to the Presidential Silver Commemorative Series, he was inadvertently included in this increase.  As such, we have reinstated his original selling price as Mr. ***** requested.  We appreciate him bringing this to our attention and we apologize for the inconvenience this caused.

  Customer response

  12/08/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  10/15/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In September, for my birthday I decided to buy a book from this company. It was an E*********** ** ******. Cost was $214 + change. I originally attempted to purchase it on a ***** which did not go through due to my banking security. I was not immediately aware, and then attempted to order via a **. I found the notice from my bank regarding the ***** approved the payment and then contacted the company via email to request cancellation of the ** purchase. I was assured this was taken care of, and I would not receive a secondary charge or book. Since that time, through several emails and multiple phone calls, I am still as of today receiving notifications from my bank that they are attempting to charge my MC for the amount. I was promised the charge attempts would stop, promised my card information was removed from the account, and I am still getting these notices. I have spoken to my bank, they have confirmed it is not them initiating the charges. I have received 4 to date

  Business response

  10/27/2021

   

  Thank you for forwarding this complaint to us.  Ms. ***** placed an order on our website ********** ***** **** on 09/21/21. The credit card (****) she provided at that time could not be processed. There were no charges made to her **** card. She contacted us on 09/27/21 with a new credit card number (***********.  Her order was shipped 10/1/21 and we charged her Mastercard on 10/5/21.  On 10/14/21, we were notified by her credit card company that the charge was not accepted.  Therefore, there is a balance due in the amount of $214.81. 
  
  We have not made repeated attempts to charge her card since the previous attempt to charge was rejected. We recommend that she contact her credit card company for clarification.
  
  Please feel free to contact us with any further questions 

• Initial Complaint

  10/04/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I ordered one ******** ***** silver dollar and decided not to keep it as it was overpriced. It was brand new in the case and returned with their return shipping label through ****. I cannot find the tracking number. They say they never received it. Customer service was rude and abusive and said I had no right to return the coin. Another big problem is they say I signed up for auto ship of monthly coins. I did not. I cancelled that over 3 times with their customer service as I did not ever check a box for repeated shipments. They got my bank card number and keep hitting me up for repeated shipments. The dispute dept of my bank made me cancel my bank card to prevent further charges. Now with my new card they have let the company charge me again. I cannot get out of this club they signed me into from ordering one coin. If I have to pay $194.38 I want the coin back.

  Business response

  10/08/2021

  Thank you for forwarding this complaint to us.  Ms. ****** placed an order on our website on 06/14/21 **************** for a collectible coin and provided her credit card when she placed the order.  The coin shipped on 07/30/21 and her credit card was charged on 08/2/21. She contacted us on 8/9/21 and stated she wanted to return the coin. A postage paid return label was forwarded to her at that time to send the coin back. We received a dispute on 08/25/21 from her credit card company for the one-time charge of $194.38. We received the return of the coin on 09/24/21. There is no balance due. 
  

  We have no record of further attempts on her credit card or further shipments on her account.  

  
  Please contact us if you have any further questions.  
  

  
  

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