Business Profile

Collectibles

MBI, Inc.

Complaints

This profile includes complaints for MBI, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

44 total complaints in the last 3 years.
12 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/15/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received coins in mail from *** ***** *** **** (an apparent subsidiary for MBI, see attached document) claiming I had ordered them COD and requesting money from me. Since the coins were unsolicited, I was advised to ignore the letters. I filed an *** complaint and filed a complaint with the **** mail fraud investigator. I was advised by **** to keep the coins and letters as evidence. Today, I received a letter saying that I had been added to their "bad credit" list and is threatening to impact my credit if I do not pay them the money they are demanding.
Business Response
Date: 04/22/2024
Thank you for forwarding this complaint to us. We received an order by mail from Mr. ***** on 06/20/23 for our collection of Historic U.S. Coins. His first shipment was sent on 06/30/23 and this is our first record of contact from him since then.

Since Mr. ***** says he did not mail the order form, we have canceled the order and cleared the balance. He may keep the coins he received, and he will not receive further billing reminders. This will not negatively impact his credit rating, as we do not report to any credit bureaus, nor do we threaten that we will. In addition, we have removed his name and address from our mailing list. Since our mailings are prepared in advance, we ask that he allow 4-6 weeks for the mailings to stop completely
Initial Complaint
Date:04/01/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered one piece of jewelry from ******* prior to Christmas 2023. They shipped what I ordered plus an additional piece of jewelry that I did not order. My credit card showed 3 identical amounts charged. I called *******. They told me they couldn’t see 3 charges but sometimes additional amounts appear as a ‘hold’. They issued return paperwork for the additional item. I ended up keeping the additional item. My credit was billed for 2 pieces of jewelry. I only received 2 pieces of jewelry. I have sent them a letter referencing transaction numbers from my credit company but to no avail. Now ******* has sent me a letter stating they are going to place a third charge on my credit card if I do not return a piece of jewelry. I don’t owe them a cent. I received 2 pieces and was billed for 2 pieces. I would like an acknowledgement that I owe them nothing . I would like them to stop harassing me. I would like an apology. I have copies of credit card statements and correspondence if needed Thank you **** *******
Business Response
Date: 04/12/2024
Thank you for forwarding this complaint to us. Our records indicate the Necklace was ordered at the same time as the Bracelet and we regret if there was an error. He contacted us on 12/19/23 requesting to cancel the Necklace which had already shipped on 12/18/23. We sent him a return label and updated the order to reflect the Necklace would be returned. We did not know that he decided to keep the Necklace and we sent the letter as a reminder that we were awaiting the return. Now that we are aware he is keeping it, we have updated our records. He paid in full for both pieces of jewelry in December and will not be charged anything further.

Again, our apologies for any confusion that this has caused.

Please feel free to contact us with any further questions.
Customer Answer
Date: 04/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
Date:01/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB 12/02/2024 This is a complaint regarding an order I made for an Indian head penny, a Barber dime and a liberty nickel in the amount of $14.95 from PCS Stamps and Coins (Account No: *************, Order No: *********). There was a money back guarantee if I was not satisfied. As it turns out the quality of these coins were very poor and in addition to these coins PCS Stamps and Coins sent me a Jefferson siler nickel, a Kennedy bicentennial half-dollar and a proof Sacagawea dollar, the three of which I did not order. I called (###-###-####) PCS Stamps and Coins on 10/03/2023 to cancel this order and request the necessary documentation to send them back and to eventually get my reimbursement. I did not receive the necessary documentation to send these coins back after this call. I called this number again on 11/04/2023 and the person representing PCS Stamps and Coins said they would e-mail the necessary form to send the items back but I did not receive the e-mail in question. I called again on 11/06/2023 to get the form to send back the coins. This time (11/06/2023) Linda requested a different e-mail to send the necessary return documentation. I gave her my wife’s e-mail address and this time I did receive the return documentation through my wife’s e-mail address and I also received a hard copy from Linda with the return documentation a week later. I sent all of the coins back to PCS Stamps and Coins on 11/08/2023 with the tracking number **** **** **** **** **** **. I called PCS Stamps and Coins with the same phone number on 12/08/2023 to request my reimbursement and they said it is still in progress and has to be approved and that I should wait patiently because the money back guarantee is in effect. At this time and date, 12/02/2024, I have still not received my reimbursement. As a result I am requesting that the BBB get involved with this issue. Thank you for your efforts, sincerely, ***** ******** of *** ******* **** ***** ************* ** ******
Business Response
Date: 01/16/2024
Thank you for forwarding this complaint to us. We are sorry to hear that Mr. ******** was disappointed in the quality of the coins he received. We regret he did not receive the return labels that we sent via email 10/25/23 and 11/3/23, and we confirmed the correct email address was on file. Upon changing the email as he requested, the emails were resent and received. We apologize for the delay in processing his return and refund which took longer than our standard 2-3 weeks. We have processed his refund and mailed his refund check last week.

We regret any inconvenience this has caused and believe this matter to be resolved. Please feel free to contact us with any further questions.
Customer Answer
Date: 01/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Initial Complaint
Date:12/01/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 4 hardcover copies of ******* from ****** ***** on 11/24/2023. I paid via ****** and confirmed my checking account was debited on 11/24. The email receipt I received from my order, never had any shipping costs noted separately on it which was very misleading. I assumed my order was shipped out on 11/24 since ****** *****’s own website notes that customers are not charged until an order is shipped. After logging onto the ****** ***** website today, 12/1, to check tracking for my order, I learned that my order had not yet been shipped. I also noticed that I had been charged ~$39.60 for shipping, which was never shown on any receipt from ****** ***** and I only found this by looking at my detailed transaction in ******. I immediately contacted ****** ***** at 5:18am EST (which is the same timezone that ****** ***** is in). When I finally received a response to me request to cancel my order, I was told that I could not as the order was just shipped out this morning. Since I emailed them well in advance of any post office being open, it seemed clear to me that they got my email and pushed my order through shipping so that I would be less inclined to cancel my order, since I had now incurred the $39.60 in shipping costs that I raised a specific concern about in my email. Please see the enclosed document for screenshots validating all of my points above. Thanks, *****
Business Response
Date: 12/15/2023
Thank you for forwarding this complaint to us. We apologize that we were unable to stop Mr. ******** shipment from going out. Mr. ****** placed his order on our website which does states the price of $89.90 plus shipping per book. We do not charge a customer’s credit card until we ship, however, Mr. ****** paid via ****** at the time of his order and did not provide a credit card to us for payment. When he called to cancel his order on 12/1/23, his order had already been packed and ready to ship. The books are then placed on a pallet with hundreds of other books to be picked up. We, unfortunately, could not pull his shipment from the books waiting to ship.

Mr. ****** initiated a dispute with ****** and asked for a refund of the shipping charges in the amount of $39.60, which was processed on 12/4/23. If he would like to return the books, he may refuse delivery or contact us for a postage paid return label.

Since his refund request was already handled through ******, we will consider this matter closed.
Customer Answer
Date: 12/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
For the record, my shipping label was printed more than 24 hours after I requested my order to be cancelled which directly contradicts MBI or ****** *****' response. I have let the business know that I will not do business with them in the future as I do not feel they were honest with me.

Sincerely,

***** ******
Initial Complaint
Date:08/08/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/4/23 i called PCs Stamps & Coins to place a order for three ****** ******** ****** **** coins. I gave the code numbers the flyer To Marybeth who answered she said the cost was $ 513.00 a coin for a **** grade. I said to her that the flyer is saying $ 313.00 she said she will call me back after she talks with her supervisor i asked if i call talk to her supervisor and she said i can not. After a hour or so, I called PCs Stamps & Coins back because i did not hear from her, a different lady answered the i said i'm interested in the three ****** ******** ****** **** ***** **** she ask me for the code on the flyer she said the coins are $ 513.00 a coin i said i would like to buy all three MS64 1882,1883,1884 She ask if i want to make payments and i said no i would like to pay for all three now she gave me a price of $ 1674.00 i gave my Debt card (Visa ) she ran the card and said to me great everything went thought you will receive the coins in 7 to 10 days. The next day Marybeth called me back from PCs Stamps & Coins and said she talked to her supervisor the coins were $ 989.00 two payments. I Said to her i paid for the coins all ready for $ 1674.00 payment was made. i will receive them in 7 to 10 days she ask me for the lady name i said i did not ash her, But Marybeth saw the order was place in her computer. Ask me to hold on so her can talk to her supervisor after about 10 mins. she said her supervisor the coins where $ 989.00 i said to her when the other lady in your office billed my credit card it became a legal Document or Contract Of Sale and the sale was final. Marybeth said they will refund me the money i and i want the coins that i ordered on 8/4/23 i have a copy of my bank statement where PCs Stamps & Coins charged my Debt Card ( Visa ). So to me the sale was final. I would like Delivery of the three ****** ******** ****** **** ***** **** dates 1882 ,1883 ,1884 Thank you for looking into this.
Business Response
Date: 08/23/2023
Thank you for forwarding this complaint to us. Mr. ******** contacted us by telephone on 8/2/23 to place his order for a set of coins. Our representative inadvertently quoted Mr. ******** an incorrect price per coin that was lower than the actual price. Nevertheless, we will honor that quote.
Mr. ******** will receive his shipment within 2 weeks.

Please feel free to contact us with any further questions
Customer Answer
Date: 08/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** * ********
Initial Complaint
Date:06/15/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
MBI,Inc .whoever they are has pulled $40.00 out of my checking account on June13,2023 electronic check #****.Don't know who they are and did not have my approval or or knowledge on how they got my account.Like my money back, *** ****
Business Response
Date: 06/20/2023
Thank you for forwarding this complaint to us. This payment was not an automatic withdrawal but rather we received this check #**** by mail along with three other checks: #****, #**** and #**** on 6/12/23. We contacted the complainant by phone on 6/16/23 at which time they advised us that they had not placed any orders with The Danbury Mint. Since Mr. **** did not mail us these checks, we suggest he contact his financial institution for assistance in disputing and obtaining copies of these checks.

Sincerely,
Beth R***
The Danbury Mint
Customer Service Manager
************ **** ****

Customer Answer
Date: 06/20/2023

Complaint: ********

I am rejecting this response because:

Sincerely,

*** ****
Customer Answer
Date: 06/20/2023
I *** **** rejected the response because none of those checks are mine and I did not ingage in any business or ordered anything from this company.Calling my banks fraud dept again today and may have to close my account.Don't pull any more out of my account.!*** ****
Customer Answer
Date: 06/21/2023
***** ***** ****** **************************** ***** ******** **** *** **** **** ** *** ********** *********************** ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********

*** **** complaint #********,the bank is closing out this account today so hopefully no more further withdrawals.Thank you BBB,*** ****
Initial Complaint
Date:05/31/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business has been sending goods that were not ordered and with bills requiring payment. I have previously asked them to discontinue doing so. In the past,, they have done business with my elderly brother with dementia and I believe are taking advantage of him. I am his court appointed guardian and conservator. When trying to locate the company on your business finder this address for them does not come up.
Business Response
Date: 06/14/2023
Thank you for forwarding this complaint to us. We have received four orders by mail from this name and address since November 2022. We received written correspondence, addressed to the Danbury Mint, on 4/19/23 to stop accepting orders from this name and address. At that time, the Danbury Mint account was shutdown. However, he also had an order with outstanding balance with our sister company, *** ****** * *****. *** ****** * ***** was contacted by phone on 5/31/23 at which time we shut down the account and, as requested, sent a postage paid label to return the recent shipment.

We regret any inconvenience this has caused and believe this matter to be resolved. Mr. ****** can contact me directly should he have any questions.

Sincerely,
Beth R***
The Danbury Mint
Customer Service Manager
************ **** ****

Customer Answer
Date: 06/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:05/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
PCS Stamps & Coins has been harassing and threatening me for months over a payment for an item I did not receive. I have been a customer for years and spent thousands of dollars with them. I have written to them on several occasions that I never received this item, and will not pay for something I do not have. This company auto ships items at will, and makes it very hard to stop them. I have returned shipments, requested cancellation of services and after many attempts, got them to stop sending unwanted items. I want their harassment and threats to cease.
Business Response
Date: 06/14/2023
Thank you for forwarding this complaint to us. Mr. ************* orders have all been canceled. We have not received any recent communication from him until this notice. He has a balance remaining on his account in the amount of $19.95 for an item that was shipped prior to his cancelation. However, now that we are aware that he did not receive this shipment, we have cleared the balance due and closed his account. He will receive no further billing notices from us.

Please feel free to contact us with any further questions.
Initial Complaint
Date:05/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
danbury mint mailed my grandfather a slip for a personalized jacket marketed as "a thank you for your service" making it seem as though the jacket is free. i scoured the paperwork tirelessly and helped my grandfather mail it in. weeks later we recieved a jacket and a several hundred dollar bill for a service we never agreed to. no payment agreement was made prior. After talking to customer support at the danbury mint they refused to honor their "thank you for your service" offer of a gift and instead started swearing and hung up on me when i brought up their BBB ratings. weeks later,we reviece the first attempt at a debt collection from a third party. i would like to know how a company can bill someone for something they never agreed to pay for in the first place. theres no grounds for this to be sent to collections as there wa NEVER any agreement for payment of any kind.
Business Response
Date: 05/26/2023
Thank you for forwarding this complaint to us. We received an order by mail on 02/22/2022 from Mr. *********** grandfather, Mr. ****, for a Military Fleece Jacket. The offer says Special Pricing Deal: 4 monthly installments of just $35.20 (that’s only $129 + $11.80 shipping & handling).

We were contacted by phone on 3/31/2022 regarding the invoice for payment included with the shipment. At that time, we sent a postage paid label to return the Jacket. We did not receive the returned merchandise and, as a result, Mr. **** was contacted by our Collection Agency.

We called Mr. ********* on 5/22/2023 in response to a voicemail he left with our Collection Agency. At that time, we explained the pricing and, in an effort to resolve this matter, we cleared the balance from the account to stop further billings from us and our Collection Agency. He seemed satisfied and we believe this matter to be resolved. He can contact us directly with any questions.
Initial Complaint
Date:04/27/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company had a commercial or ad and in the fine print they signed me up for a subscription that I didn’t want or agree to. I spoke to them to cancel it, returned their merchandise and they are still smarting to bill me for it.
Business Response
Date: 04/27/2023
Thank you for forwarding this complaint to us. Mr. ***** enrolled in the Gold and Silver ******* Half Dollars Collection via an order on our website on 11/30/22. This collection consists of monthly shipments which is why he was sent another coin in January and March.
His order was cancelled on 3/6/23 following a phone call to our Customer Service department. We also sent him a postage paid label to return the unwanted March shipment. We regret if we misunderstood his request if he also wished to return the January shipment, for which he received the billing reminder. The January shipment was initially charged to his credit card but that charge later rejected on 3/19/23.
In an effort to resolve this matter we have cleared the balance for the January shipment and his order remains cancelled.
We regret any inconvenience this has caused and believe this matter to be resolved.

Sincerely,
Beth R***
The Danbury Mint
Customer Service Manager
800-243-4664 ext. 4337

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MBI, Inc. is BBB Accredited.