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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/04/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I ordered one ******** ***** silver dollar and decided not to keep it as it was overpriced. It was brand new in the case and returned with their return shipping label through ****. I cannot find the tracking number. They say they never received it. Customer service was rude and abusive and said I had no right to return the coin. Another big problem is they say I signed up for auto ship of monthly coins. I did not. I cancelled that over 3 times with their customer service as I did not ever check a box for repeated shipments. They got my bank card number and keep hitting me up for repeated shipments. The dispute dept of my bank made me cancel my bank card to prevent further charges. Now with my new card they have let the company charge me again. I cannot get out of this club they signed me into from ordering one coin. If I have to pay $194.38 I want the coin back.Business response
10/08/2021
Thank you for forwarding this complaint to us. Ms. ****** placed an order on our website on 06/14/21 **************** for a collectible coin and provided her credit card when she placed the order. The coin shipped on 07/30/21 and her credit card was charged on 08/2/21. She contacted us on 8/9/21 and stated she wanted to return the coin. A postage paid return label was forwarded to her at that time to send the coin back. We received a dispute on 08/25/21 from her credit card company for the one-time charge of $194.38. We received the return of the coin on 09/24/21. There is no balance due.
We have no record of further attempts on her credit card or further shipments on her account.
Please contact us if you have any further questions.
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Customer Complaints Summary
50 total complaints in the last 3 years.
9 complaints closed in the last 12 months.