ComplaintsforBelvoir Media Group, LLC

• Initial Complaint

  04/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Company continues to send books and charge for books I do not want. books are refused and returned to sender and they still charge. Sent multiple cancellation notices.

  Business response

  04/03/2023

  Hello ****,

  I am sorry that you were not satisfied with the book that you ordered. As promised, we will issue a full credit if the book is returned for any reason. I believe what you experienced was just a timing issue of when the return was  processed vs the next round of invoices generated. I am very sorry they crossed in the mail and please know that no balance is due for returned books. Thank you for trying us and hope you opt to do so again in the future.

  Ron

  Customer response

  04/03/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  

  Just today another bill came in.  I just throw them away because I am tired of retruning them with the words "CANCEL" written on them dozens of times to try and get the point across.  No books have been kept that were not paid for yet they insist on billing again and again without ceasing.

  Sincerely,
  
  **** *****

• Initial Complaint

  02/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Belvoir offered a trial health newsletter with the option to cancel by writing on the invoice "please cancel". But not only did I receive my first trial, but I also received the invoice which I sent back with the please cancel on it. But the service was not stopped, They also started sending me multiple other medical newsletters along with invoices for these, which I dutifully sent back with Please cancel written on the invoice. I can not get them to stop sending these and they are now demanding payment. I want them to stop sending all these newsletters and stop sending me bills. They are a fraud organization, do not honor their commitments, and besmirch the good name and reputation of the health organizations they represent such as ******* ******* ******, *** ********* ******, and the ***** ****** ** ******** ** ***** *****. I have yet to pay them a dime.

  Business response

  02/15/2023

  I am very sorry for the frustration. I will adjust your account immediately so that you no longer receive mailings of any kind. I hope you opt to try us again in the furture as we do offer valuable medical information. 

  Be Well,

  Ron

• Initial Complaint

  02/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm a lawyer & this company even tried to scam me. They sent me a publication and a bill claiming I had placed an order with them. I did not and WOULD NOT order anything from them. The publication they sent was complete garbage. Who sends you something that wasn't paid for? They prey on people for money. And, from speaking to other people who I personally know who have also been their victim, it appears they prey on the elderly. This looks like a nice class action to me.

  Business response

  02/03/2023

  Hello ******,

  I checked our records and a book was in fact ordered by ******** Kennedy. The book was returned and a full credit was issued per our satisfaction guarantee. Please know that we do not mail books to people randomly with the hope that they pay for them. We only mail books that were actually ordered and in this case, as stated, ******** ******* returned an order card for the book. I am sorry for any frustration.

  Ron

  Customer response

  02/03/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  ******** ******* does not have the capacity to have placed an order from you. I handle all legal and financial matters for ******** *******. I have not ordered anything from you on his behalf. This publication is a bunch of garbage and not worth anything. 

  You have sent the order in my name and billed me personally, not him, where you are now trying to run this con on me. I am tired of you trying to scam the elderly and now me. 

  Stop harassing both of us and to stop sending us items I have not ordered. 

  
  
  

  Business response

  02/03/2023

  I know you are frustrated, but no need to be rude?? I have attached the post card order that was mailed to us which triigered the book shipment. If this was mailed by mistake, I am sorry for the trouble, but the order was vailid. We paid for shipping in both directions and cleared your account balance. If anyone lost in this transaction it was us. I am sorry you are unhappy but I don't think I could say anything to appease you.

  I wish you the best,

  Ron

  Customer response

  02/03/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  
  

  The business is harassing my family and I with scams where I have to waste my time dealing with it and resort to pulling my lawyer card yet calls me “rude.”
  

  
  

  I never sent any order for their products in my name nor my father’s name. They are claiming an order by someone who has been incapacitated and is incapable of ordering. 

  
  

  You are referencing a supposed “order card” with my father’s name on it. However, you sent an order and a bill and book in MY NAME for a different title, different amount and to a different person than what your attachment shows. 

  Business response

  02/06/2023

  OK......I see your account and you have a long history of ordering our products and then not paying. I am going to close your account and clear any emaining balance due. I trust this will resolve this issue. 

• Initial Complaint

  01/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My elderly mother has received an invoice from Bottom Line Books regarding the purchase of the following title: ** ******** ******* ***** ****. She has no recollection of ordering this title. I would like Bottom Line Books to cease and desist with sending any further correspondence, including invoices, as the receipt of said correspondence is is causing her great consternation and agitation and she has a weak heart. I would also like her account with Bottom Line Books to be settled immediately with a $0 balance due on ANY AND ALL orders or invoices issued by the company with her name on it. Please see the attachment for an invoice my mother received, which has her personal identifying information on it. The customer number assigned to her is ********.

  Business response

  01/03/2023

  Hello,

  I hope you Mother is doing well and Happy New Year. Please note that your Mom signed up for an annual continuity program whereby a book is sent each year. I postcard reminder is mailed prior to the book release in the event that you wanted to opt out. Since we have not heard from her the book shipped. I am sorry for any frustration and will credit the account upon receipt of the returned book. My hope is that you will find the book quite useful and opt to retain it.

  Best regards and again, hope Mom is doing well.

  Ron

• Initial Complaint

  12/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ordered from Bottom Line Books the "*** **** ** ********* ****" for a 30-day trial period with the option to purchase the book with 3 installments. The book was not delivered until October 31, 2022, and at the same time I received a bill for the book - 30 days before my trial period ended. On November 1. 2022, I sent a letter to the company explaining that the billing was early, and the amount was incorrect. In the package with the book, was a Free Shipping offer, so I asked the company to correct the billing amount and the timeline for installment payments. So instead of a billing amount of $54.38 (which includes shipping) the corrected amount should be $39.99 + $3.44 NC Sales tax for a total of $43.43 (free shipping), payable in 3 installments of $14.48 each. I also reached out to customer service via email on 11/29/2022 and 12/2/2022 but I have not yet received any response to any of my three communications. I would like the company to do a billing adjustment or let me keep the book for free to compensate for their mishandling of my account and their lack of communication.

  Business response

  12/12/2022

  Dear Ms. ******,

  Thank yu for your order, we very much appreciate your business. I am sorry for any confusion regarding the offer vs the billing. I am happy to modify the billing records to expect to receive 3 installment s of $14,48 each and hope you enjoy the book. Of course, you could ship the book back for a full credit but I hope that will not be the case.

  Thank you again for your business.

  Ron

  Customer response

  12/15/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.

  Since the merchant offered returning the book for full credit, I will choose that option. I will return the book as soon as the merchant provides a prepaid mailing label.

  Sincerely,
  
  ***** ******

  Customer response

  12/19/2022

  I filed complaint ID: ******** on 12/12/2022. As a resolution, the merchant offered that I return the book in question for a full credit. On 12/15/2022 I accepted and specified in my reply that I will return the book when the merchant sends me a prepaid mailing label. The case as closed. However, on 12/16/2022 I received an email from the Bottom Line Books fulfillment for payment in full instead of the prepaid mailing label to return the book. Please reopen my compliant as the merchant did not follow through with their offer of me returning the book with full credit. Thank you, ***** ******

  Business response

  12/19/2022

  As previously stated, please make you modified installments and I will have you account adjusted to match. Sorry for any confusion.

  Ron

  Customer response

  12/19/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  In his reply dated 12-13-2022, attached, Ron indicated that I may return the book for full credit and in my reply dated 12/15/2022 I accepted the offer to return the book and requested a prepaid postage return label. 

  Ron should provide the prepaid postage return label and fully credit my account.

  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  11/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ordered ******* (Belvoir ***) through ****** as a gift probably 3 yrs ago. I canceled through ****** this summer—very difficult process. Now ****** showing it’s being delivered Dec. 4 but it’s not showing up on their standing order list, so I can’t cancel again. I’ve been charged $19.99. Tried to cancel AGAIN through ****** but there’s no order # related to this charge. Publisher needs to cancel and refund.

  Business response

  11/23/2022

  Hello and thank you for your business. I am sorry you are having difficulty dealing with Amazon....our preference is always to order from us directly as we can provide top notch customer service. I will make sure your Sunscription is cancelled and very sorry for the frustration. I hope you will continue to be a customer as we offer a variety of Pet, Health and Marine publications.

  All the best,

  Ron

• Initial Complaint

  11/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have received an invoice for a book ( Bottom Line Yearbook 2023 ) claiming it was sent on October 24th, 2022. It is for $47.42. I have NOT ordered or received this book. I want this error by the company to be corrected immediately and I want to be removed from their mailing list.

  Business response

  11/08/2022

  Hello Ms. ******,

  Please note that we have an order card from you so the book was in fact ordered. I am sorry the product never arrived. We strive for a pleasant customer experience, but have fallen short in this case. Clearly, you do not want a replacement book so we will credit your account and remove you from our promotional list so you will no longer receive discounted offers on valuable health information. I am sorry for any frustration and hope that you will opt to order from us again in the future.

  Ron

  Customer response

  11/09/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  05/16/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  My mother continues to receive books and subscription material from Bottom Line Inc despite all of my efforts to cancel all of those items for her. We have called, written, and today I sent another note to them on their website. They send books and then demand payment. We tried to return the first one, and it took them months to take the charge away. Then they started sending health letters and still more books!! We have had enough. She is 75 and doesn't remember getting things, but I handle ALL of her affairs and mail and she has not ordered any of these things. No one returns my messages or calls. I want her name removed from ALL accounts. she wants nothing from them. No more books, magazines, advertisements, solicitations, etc. Her name is ****** ************ the book account they gave her is *******. But I know there are others!! We want all ties cut. Completely. They are taking advantage of elderly people!!

  Business response

  05/16/2022

  Hello,

  I am sorry to hear that your Mom is dealing with some health issues. It is certainly not our intention to cause any stress, if fact, it is the inverse as we provide valuable health information. The produces that were ordered were clearly marked as an annual continuity series which is why the books are arriving. We understand that you not longer want to participate and will remove you from the program and will stop all promotional meterials. If you return the books recently received, we will certainly issue a credit. I wish you well for the future,

  Ron

• Initial Complaint

  03/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I keep getting a book every year from Bottom Line Book.I never ordered nor want any material from them.

  Business response

  04/21/2022

  Hello,

  What you registered for is an annual continuity whereby t=a new book is sent each year that contains valuable health and lifestyle information. If you are not completely satisfied with the book, please mail it back to us for a full credit. We appreciate your business and hope you opt to retain the book.

  Enjoy,

  Ron

  Customer response

  04/21/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  
  they keep sending bill and sent book back weeks ago.they need stop any further communication and stop sending any books in future,never agreed to buy every year Sincerely,
  
  ******* *********

  Business response

  04/22/2022

  Hello,
  I am sorry for the frustration. Slow mail delivery combined with labor shortages at the fulfillment center may result in slightly longer processing time frames so correspondence is crossing in the mail. I assure you your account will be updated and we will not send any future offers.

  Be Well,

  Ron

  Customer response

  04/22/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  03/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am *** ***** * ***** and my account# with BottomLineInc is ********. Zip Code *****. BottomLineInc shipped a book entitled "******** ******* ***** ** **** * ** **** ** *** ********" to me on 03-04-2022 with a fake order date of 03-01-22 in their records. I never ordered this product or requested this product from the company. I have returned the book using a mailing label provided by the company. The United States Post Office tracking number for the return item is: 9*** **** **** **** **** *6 However, they have sent us an invoice for the amount of $53.44 for this book dated 03-11-2022 that we did not order and have already returned to them. It has been impossible to contact their customer service by email or phone directly. As a result I am filing with the BBB in order to ensure that BottomLineBooks and their ownership cancel the bill because we did not order the book, have returned it with a mailing label they provided, and as a result do not owe them any money at all. Furthermore we would ask that the company send NO further books or mail correspondence to us. Thanks BBB. I hope you can communicate with the company where we can not. Considering how they are going about business one might think they are trying to scam the elderly by sending them books they didn't ask for under pretension of auto-mailing them regularly and with no ability to protest the bill for unsolicited service or stop it from happening again... The list of complaints against them on your page would suggest that is true.

  Business response

  03/21/2022

  Hello,

  I am sorry for any frustration caused, however, please note that you ordered a continuity serires and as such, an updated book is sent to you each year. Since you returned the book, a refund will be issued and you could ignore any notices that crossed in the mail. Again, sorry for any frustration, but please be assured this will be resolved in the short run.

  Ron

  Customer response

  03/21/2022

  
  Complaint: 1*******
  
  I am rejecting this response because:

   

  This is unacceptable.

  
  No clear indication was ever made that I was buying into some form of continuity series. I have no desire to purchase ANY further books from your company and no option to cancel your auto-send books is offered.
  
  

  Therefore I request that you CANCEL any future book mailings from your company and stop sending invoices for products not requested, returned to you, and not purchased.

  
  Sincerely,

  
  
  ***** *****

  Business response

  03/21/2022

  Yes indeed....you have been taken off the program and will no longer receive any new offers.

  Hope this will resolve the issue.

  Customer response

  03/21/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 1*******, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩