Business ProfileforPriceline.com LLC

This complaint is regarding a request for refund on an unused rental car reservation made through Priceline.com. The information regarding the transaction is here: Priceline itinerary for ******* - June 28, 2024 (Trip #************16). I have explained via phone and through emails to multiple representatives at Priceline that I was not able to get a hold of the rental car agency when I arrived at the airport destination per their instructions. I sent the following response to them today again (this is the fourth email I sent!) explaining the situation as follows: "I have sent your office previous emails on this same subject. The problem is not the canceled flight. The problem is I could not contact the car rental agency at the airport due to them not answering their telephone and could not get the car I reserved from them because I could not get a van to pick me up at the airport. Do you not have the previous emails with attachments on this subject? I have also had a Priceline CASE ID opened. It is no. **********. It is with your "research" group (??) who I am not allowed to contact. Please resolve this and give me a refund as soon as possible. This has now gone on for two weeks!" I will upload attached to this complaint the documents I had sent them two times already. One is the original itinerary and the second is a proposed change to the itinerary by ******** ******** (through Priceline) that would put me too late into *******. I cancelled the proposed ******** flight and arranged for another flight with another airline on my own. Don't hesitate to contact me for any further information you might need. Thank you