Reviews

This profile includes reviews for Priceline.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Priceline.com LLC has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Priceline.com LLC

  800 Connecticut Ave Norwalk, CT 06854-1631

  
• 

  Priceline.com LLC

  800 Connecticut Avenue Extended Norwalk, CT 06854

  
• 

  Priceline.com LLC

  800 Connecticut Ave. Norwalk, CT 06854

  
• 

  Priceline.com LLC

  Norwalk, CT 06854

  
• 

  Priceline.com LLC

  800 Connnecticut Avenue Norwalk, CT 06854

  

Review Details

• Review fromJanice B

  Date: 05/26/2025

  1 star
  I have used Priceline for years. Never had a bad experience until this week. I accidently booked a hotel room on 5/20 instead of 5/23. I immediately called Priceline and customer service noted this room had just been booked and they would contact the 'third party' to see if I could get a refund or change the date. They said I would receive an email in 24-48 hours. I got NOTHING in response. I spoke with the hotel manager, Sunny, who stated she agreed to refund my hotel stay on 5/20 if Priceline would refund me. She said she had not received an email from Priceline about this issue. I spoke SEVERAL times to Priceline customer service, provided the hotel manager's name - and finally got an email response today - almost one week after my initial request. The email stated Priceline could not obtain approval to cancel this reservation. I HAVE ALREADY SPOKEN TO THE HOTEL MANAGER, AND THIS IS NOT TRUE. I actually rebooked a hotel room at the same hotel through Priceline for a hotel stay on 5/23. When I arrived at the hotel - there was NO reservation. I immediately called Priceline and they cancelled this reservation (that didn't exist) and refunded my money. I immediately booked directly through the hotel. I am so frustrated with Priceline. Unfortunately I have another hotel booked in June. I am nervous this hotel booking will actually work. I have been burned by Priceline, and their customer service is terrible. Never again.

• Review fromMary N

  Date: 05/25/2025

  1 star
  I booked an airline ticket through priceline. My reservations were for 4 tickets, which I paid $4,700 total. During my online check in to the airline, They told me that there is one ticket reserved , other tickets were only for standy by only and it hasn't existed yet....I called priceline and spoke to the supervisor named " David" , and David told me that, on their end I have 4 tickets reserved. David told me he won't be able to contact the airline via phone because they are only third party.. David told me, why dont you go early at the airport and resolved it yourself, and show them the reservation....I told David that I told the airline staff that I already have the ticket number. But the airline said , that those tickets that were provided by priceline don't exist... He has no willingness to resolve the issue at all, and that I should be the one to take an action, not them. :(

• Review fromJanet S

  Date: 05/23/2025

  1 star
  If I could leave 0 stars, I would. I booked a flight for my elderly mother in January for her to come visit us from overseas for her granddaughter’s graduation in May. I selected the flights with the shortest layover since non-stop wasn’t an option that was available. Less than a month after the flight was booked, I received a notification in the app that there was a flight change. I checked the app to see and they moved her departure time up by 12 hours on the domestic flight with no changes to the international flight, causing the layover time to change from 2 hours to 14 hours. I immediately contacted Priceline since they requested a call if I didn’t want to keep the updated flight. I told them that it’s a flight for my elderly mother and that I had purposefully selected the flight with the shortest layover and that I would need it changed. They said they would reach out to the airline to rectify the situation. It is now May, and after numerous calls and complaints I still have no updates on a flight change that I did not authorize and they won’t even cancel the flight without having to reach out to the airline again who has apparently not been responding back. I even tried contacting the airline directly and they and was hung up on the first call, second call they gave me a different number to call, which was Priceline! If brick and mortar store locations were available locally, I would have already visited to have this issue taken care of, but this is absolutely absurd that both Priceline and ****** Airlines have incompetent employees who do not know how to do their job. I will not recommend using Priceline to anyone ever again to book a flight. This has put a toll on both my mother and my mental health and physical health as this has been dragging on for months now and the flight is scheduled for next week. I called them again today and was told to call back in 72 hours in regards to a refund! Absolutely absurd!!

• Review fromBlake G

  Date: 05/23/2025

  1 star
  Allow incredibly shady rental car companies on their website, take your money, after failing to pick you up (says it’s at the airport, ************ it isn’t) shuttle never showed up, had to take an uber to the company (York, never rent from them), they said “I missed my window” and now I owed them $300+ for a bigger car…called Priceline and was just on hold for an hour…

• Review fromChristy T

  Date: 05/23/2025

  1 star
  I booked a hotel thru PRICELINE.COM 05/11/25-05/21/25 * *** ***** ** ***** *** I SPECIFICALLY asked about certain amenities based off the advertisement on the PL Website. The booking rep ASSURED ME everything was as seen on the website. I drove 11 hours from ** ** ** nonstop, checking in before day w/ my asthmatic 1 yr old. I ALREADY KNEW this stay @ OYO wasn't gonna work for us. 1) SMOKE FILLED,2) FILTHY PROPERTY (carpets stained on every floor, outdated equipment including elevator 3)Weak to no WIFI Service. Needless to say, I LOST OVER $1000.00 OUT OF MY PAYCHECK bc the wifi ABSOLUTELY did not work at all. The air conditioner face fell off inches from hitting my child as she was walking by, since when is a pool closed to paying customers but open for employees private parties?! When I told the front desk clerk what was going on a maid took charge as if she was management. This is a maid who came knocking at my door the second day of my being there accusing me of smoking in the hotel and telling me that she was coming into my room to inspect. I do not smoke in the first place. But since when does maid service have a right to freely walk into someone's room to inspect? Because that was the first time I've ever heard of that in all the years I've stayed at hotels. This was not a regular Hotel. This is more like an extended stay where people have been here for years and years it looks and smells of it and the property is not okay. I made this complaint known to front desk and also to Priceline for almost a week Priceline gave me the runaround and at the end of the day I was offered a 20% coupon for a undisclosed Hotel I asked for corporate office number and everybody acts like it doesn't exist. I call again today 05/23/25 and they're trying to take me back through the same routine I just came through with them last week no resolution no refund $600 and the 20% discount to a hotel of their choice which is a two star/less

• Review fromWynter S

  Date: 05/22/2025

  1 star
  Just know  They are horrible!! They have a huge glitch in there system and the hotel I booked for informed me that other customers called in to be informed that the days they booked for was not correct. Priceline website is changing the dates and offer no refund. To bag up I was in front of the hotel when I booked my date was correct! They changed it and if you don’t buy the insurance you are out of money either way. Then I was sent a email saying the hotel didn’t approve the refund but the hotel told me they would approve it because it was Priceline website and the amount of calls they received for the same exact thing that I experienced! I also went back to my credit card to find that Priceline true to double my charge but my card was locked. So they have reps trying to your you card on file that they claim they don’t see. I won’t recommend a homeless person! And this was along with Expedia which is the other third party. NEVED AGAIN.. Please book straight through the actual hotel no matter the cost! Good luck if you don’t you have been warned.

• Review fromgilbert s

  Date: 05/22/2025

  1 star
  would give 0 stars if possible, horrible experience knew the price was to good to be true now just running around in circles. Reps say one thing then another and nothing gets resolved. Don't believe website, Apparently what is stated is not accurate. Rep could not choose seats for plane, got a hotel with breakfast include with a fee and this was not added , when rep was rushing me to pay for hotel/car/flight i knew something was off should have went with my gut . Had to fix everything on my own as they would not help. from flight to hotel to car

• Review fromSheila W

  Date: 05/22/2025

  1 star
  Horrible company. Stay away from them we rented a car through Priceline and it was a scam. I called them and they told me to rent another vehicle and they would pay for the difference. You cannot talk to anyone high up and kept saying it is in review and will here 3-5 days. Have never heard anything after calling 7 times. They are also the scam. PLEASE DO NOT USE PRICELINE!!!! I do not usually do reviews but do not want anyone going through what we went through.

• Review fromPatty B

  Date: 05/21/2025

  1 star
  Deceptive business. I was told after talking to a representative for 15 min that the hotel she said she was reserving for me was full. She asked if I wanted her to look for another hotel in the area, and I said yes. Upon arriving at new motel, it had peeling paint on outside of building and did not look safe. When we couldn’t find an entrance, we left to drive 2 hours back home as all hotels were full. Tried to call hotel and Priceline with no one answering. Could not get in touch by email because I never received an email confirmation. Found out later that the representative had typed my email wrong. I have tried to get in touch with Priceline’s management, but only received an email saying I would not get a refund, but they did offer me 20% off my next reservation. What a crock! I will never do business with this shady company that wanted me to pay for a motel room that was a dump. $130.00!

• Review fromLeeAnn A

  Date: 05/21/2025

  1 star
  Priceline is the worse company ever! When looking to book a 7 seater vehicle for a family vacation, a deal popped up that I should have known was too good to be true. My filters clearly stated I was browsing for 6+ seats. After confirming the purchase, the confirmation email stated it was NOT guaranteed I would get a car with 6+ seats. When I tried to cancel and repurchase another vehicle, Priceline was all too quick to say this was nonrefundable, unchangeable, I was not even able to upgrade! Absolutely no help whatsoever!!! The worst customer support I’ve ever had to deal with! I literally felt defeated by them!