About
Important information
- Additional Info:BBB recommends that consumers review the coverage details to be sure they understand the conditions under which their service plan applies.
Coverage details and exclusions can be obtained by calling 1-855-336-2465 or by accessing the following website: www.homeserveusa.com.
Should you have any outstanding complaints or concerns, it is suggested that you first contact the company at 1-855-336-2465. - Government Actions:Government Action: BBB reports on known government actions involving business’ marketplace conduct:Consent Judgment
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On January 6, 2023 HomeServe entered into a Consent Judgment with the Kansas Attorney General and Sedgwick County District Attorney that settles allegations HomeServe offered electrical home repair plans that failed to provide a material benefit to consumers and made material misrepresentations. Under terms of the Judgment, HomeServe has agreed to pay $500,000 to the State of Kansas, and agreed to pay $350,000 for consumer restitution. Further, HomeServe will ensure that future solicitations using a third-party logo has clear and conspicuous language disclosing that HomeServe is an independent company separate from third party whose logo is used, that the third party is being compensated for use of said logo, and clarification that the repair plans being offered are being done so by HomeServe. The Judgment was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details see the Kansas Attorney General’s press release.
Overview
BBB Accredited Since: 2/3/2014
Years in Business: 22
BBB Accreditation & Rating
About This Business
HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems. HomeServe Heating and Cooling is an affiliate that provides HVAC equipment repairs, tune ups, installations and repair service plans in MA, RI and NY.
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Business Details
- Local BBB:
- BBB Serving Connecticut
- BBB File Opened:
- 7/14/2009
- Business Started:
- 4/19/2002
- Business Started Locally:
- 8/1/2008
- Business Incorporated:
- 4/19/2002
- Type of Entity:
- Corporation
- Alternate Names:
- Home Serve
- Utility Service Partners
- Service Line Warranties of Canada
- Home Emergency Insurance Solutions
- HomeServe USA Repair Management Corp.
- HomeServe
- HomeServe USA Repair Management (Florida) Corp.
- HomeServe USA Energy Services
- HomeServe USA Energy Services (New England)
- Business Management:
- Mr. Thomas J. Rusin, CEO
- Ms. Rachael Barrow, Compliance Director
- (Headquarters Contact): Mr. Myles Meehan, Senior Vice President
Additional Contact Information
- Principal Contacts
- (Headquarters Contact): Mr. Myles Meehan, Senior Vice President
- Customer Contacts
- Ms. Rachael Barrow, Compliance Director
- Fax numbers
- Primary Fax: (423) 893-5406
- Additional Phone Numbers
- Other Phone: (855) 696-1528
- Additional Email Addresses
- Sales: Email this Business
- Additional Websites
- Website 1
Additional Information
- Other Resources
- Consumer Protection, CT Department of (DCP)
450 Columbus Boulevard
Hartford CT 06103
Phone Number: 860-713-6100
http://www.ct.gov/dcp/
More Resources
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