Complaints

This profile includes complaints for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  HomeServe USA Corp.

  601 Merritt 7 Fl 6 Norwalk, CT 06851-1174

  
• 

  HomeServe USA Corp.

  45 Glover Ave Fl 6 Norwalk, CT 06850-1238

  
• 

  Home Service USA Corp

  On File with BBB Nashville, TN 37219

• 

  HomeServe USA

  PO Box 267 Annapolis, MD 21404-0267

• 

  Home Service USA Repair Management Corp.

  PO Box 7318 Albany, NY 12224-0318

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023, I entered into a service contract for my home's heating (boiler) and cooling (central air) units with HomeServe. I agreed to the Premier Heat and Cool Plus contract which included yearly tune-ups to both heating and cooling units. Traditionally, the tune-ups would be done via separate appointments, as indicated in my service history. Unbeknownst to me, HomeServe has recently changed their procedures to now require the tune-ups be done via the same appointment. My cooling unit (central air) was last serviced for a tune-up on April 11, 2024. My heating unit (gas boiler) was last serviced for a tune-up on September 4, 2024. Notably, ONLY the boiler was serviced during that appointment though the service history indicates both the heating and cooling tune-up was performed that date. On April 30, 2024, I contacted HomeServe to schedule the tune-up for my cooling unit. I was advised that tune-ups would now be combined and I had already used my tune-up appointment for the current contract period. The rep advised I would have to wait until 2026 (tune-up appointments can only be scheduled between March 1-June1) to schedule the next tune-up appointment. Despite my explanation that the cooling unit was not touched in September 2024, and this was the first I learned of combined appointments, the rep denied my request. I requested to see the September 2024 work order and was denied. I requested to speak to a supervisor and was denied.

  

  Business Response

  Date: 05/06/2025

  We are in receipt of the complaint filed by ***** * ***** and regret to learn of his dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We take customer complaints seriously and are happy to report that the issue is resolved.
  
  In response to this complaint, a member of HomeServe’s Office of the President conducted a detailed investigation of the issue and, as a result, contacted *** ***** on May 2nd, 2025, and provided the customer with the requested resolution.  *** ***** accepted this outcome.
  
  We trust this response satisfactorily resolves *** *****’s concerns. We appreciate you bringing this matter to our attention and giving us the opportunity to respond.  We welcome *** ***** to reach out to us with any further concerns.

   

  Thank you, 

  Customer Answer

  Date: 05/06/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a monthly fee from this company and have not ever signed up for this plan. When I called to have the refund and cancellation they said I needed to provide my banking information. I told them since they were able to take the money out of my acct they should be able to return it without me giving them my information so they can continue to take more money out. They would not do anything without me giving them my banking. So I told them I would report this and do whatever necessary to keep them from scamming people out of money. I don't care what amount they take - they are stealing from people without services.

  

  Business Response

  Date: 04/24/2025

  We are in receipt of ***** *****'s complaint and regret to learn of her dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of the utmost importance. We take customer complaints seriously.
  
  In response to this complaint, a member of HomeServe's Office of the President conducted a detailed investigation of the issue. As a result, they called ***** ***** on April 17th, 18th, 21st, and 22nd, 2025. Unfortunately, the customer was not responsive to the calls or voicemails.
  
  We appreciate you bringing this matter to our attention and giving us the opportunity to respond. ***** ***** is welcome to contact us with any further concerns.

   

  Thank you, 

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the day I signed up, I have issues with the billing. Now they have billed me again and that makes me over billed. They keep stalling about refunding the over payment. I keep getting various stories about the refund. They need to refund the additional money they charged me

  

  Business Response

  Date: 04/18/2025

  We are in receipt of the ******* * ********** complaint and regret to learn of their dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of the utmost importance. We take customer complaints seriously and are happy to report that the issue has been resolved.
  
  In response to this complaint, a member of HomeServe’s Office of the President conducted a detailed investigation of the issue and, as a result, called ******* * ********** on 4/18/25, and advised the receipt of refund should be within 24 hours.

  We trust this response satisfactorily resolves ******* * ********** concerns. We appreciate you bringing this matter to our attention and giving us the opportunity to respond

  Customer Answer

  Date: 04/21/2025

  
  Complaint: ********
  
  I am rejecting this response because: I did get a call on Friday from the office of the president and just like all the agents had been saying for over a week, a refund is going to be issued. Some said 7-10 days and a couple said 24 hours. As of today, I have not received a refund to this account. When I get the refund for the correct overpay, I will come back in here and acknowledge the resolution. 
  
  Sincerely,
  
  ******* **********

  

  Business Response

  Date: 04/25/2025

  We are in receipt of the ******* * ********** complaint and regret to learn of their dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of the utmost importance. We take customer complaints seriously and are happy to report that the issue has been resolved.
  
  In response to this complaint, a member of HomeServe’s Office of the President conducted a detailed investigation of the issue and, as a result, called ******* * ********** on 4/25/2025, and confirmed the refund was received today, 

  We trust this response satisfactorily resolves ******* * ********** concerns. We appreciate you bringing this matter to our attention and giving us the opportunity to respond

  Customer Answer

  Date: 04/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have been in contact with me and they have been very helpful. The situation at this time has been corrected. They issued a refund, it was short and they are correcting that. In my opinion they went above and beyond. 
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:04/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a warranty from HomeServe for Exterior Sewage and water line protection 10+ years ago. I recently had a second water back up in my downstairs toilet.I contacted a licensed plumber to come out and fix my toilet backup. The plumber that came out ran a camera to see what was causing the clog in my drain(sewer) lines.The clog was caused by a break in the drain pipe that was causing toilet paper to collect and cause a back up instead of flowing freely.After clearing the clog of paper he ran his camera the length of my house and outside to the main Sewer line. Several breaks were detected under the interior of my house,and the main exterior sewer line leading out to the street was starting to show signs of a deteriorating and some areas showing signs of pipe collapse from old and dated material. As disappointed as I was to hear the news about my pipes I was relieved that I had exterior protection for main sewer line leading from my house to the street(city). I immediately contacted HomeServe to make a claim and was told that since my toilet had been unclog that no claim could be made.I explained to them that I had coverage for exterior lines only and just became aware of main sewer line that is protected under their warranty. Customer service agent again told me that I couldn't file a claim because I no longer had a clogged up toilet. I told them to please send a plumber they prefer to run a camera down my main line to see the pipes for themselves. HomeServe refused this time stating to me a claim probably won't be approved because I don't have interior coverage.At that point I knew games were being played by customer service agent first telling me I had to call them for my clogged up toilet first just to tell me that my claim probably won't be approved because I only have exterior coverage and not interior coverage.

  

  Business Response

  Date: 04/23/2025

  We are in receipt of the complaint filed by Mr. ******* ****** and regret to learn of his continued dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance.

  On April 17th, 2025, a member of HomeServe’s Office of the President explained to Mr. ****** that, per his Terms and Conditions, he must be having an active operational failure for HomeServe to dispatch a service provider, and we could not perform repairs as a preventive measure. The member did offer to review paid invoices from Mr. ******’s recent contractor visits, to determine if any of the services could be covered based on his benefits. Mr. ****** declined this offer.

  We appreciate you bringing this matter to our attention and giving us the opportunity to respond.

  Customer Answer

  Date: 04/23/2025

  
  Complaint: ********
  
  I am rejecting this response because:I still have a deteriorating and collapsed exterior main sewer line  that HomeServe is responsible for but refuses to address. Someone from HomeServe contacted me after I filed complaint with the BBB and they still refused to send their own plumbers to inspect my sewer line and see for themselves. 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 04/24/2025

  We are in receipt of the rejection filed by Mr. ******* ****** and regret to learn of his continued dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance.

  In speaking with a member of the Office of the President on April 17th, 2025, Mr. ****** confirmed he was not having an active backup at the time of the call. The member educated Mr. ****** on the policy language and assured him that should he have another back up (i.e. operational failure) he should contact HomeServe, and we would dispatch a service provider to inspect the line. Until then, the prior business decision remains based on the benefits dictated by his Terms and Conditions.

  We appreciate you bringing this matter to our attention and giving us the opportunity to respond.

  Customer Answer

  Date: 04/24/2025

  
  Complaint: ********
  
  I am rejecting this response because:I have had three different licensed plumbing companies come out to my property, that have ran a camera down my main exterior sewer line. All have confirmed the same that sewer line are deteriorating and collapsed. HomeServe refuses to inspect my main Sewer line and see for themselves because they claim I don't have a backed up toilet anymore so therefore my exterior lines can't and won't be covered by HomeServe unless a toilet backs up again.I need HomeServe to come out and inspect my main exterior sewer line and replace. I purchased this warranty to fix my exterior main Sewer line and not for a backed up toilet
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HomeServe is a water line protection service insurance company. My main water line was completely replaced in the yard. HomeServe sent a plumbing company to replace my concrete sidewalk. They did the worst job anyone has ever seen! HomeServe has seen the pictures and admitted the job was terrible. *** ******* ** ************** **, in which I reside, has a real problem with this. It is not up to code standards. HomeServe said they do not want anything to do with this. PLEASE HELP!

  

  Business Response

  Date: 04/29/2025

  We are in receipt of the complaint filed by ****** ***** and regret to learn of his dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance.
  
  In response to this complaint, a member of HomeServe’s Office of the President (“OTP”) conducted a detailed investigation of the issue and concluded that our network service provider did appropriately complete *** ******* concrete sidewalk work.
  
  We understand this may not be the outcome *** ***** desired, however, we maintain that the investigation and the outcome provided is fair, reasonable and consistent with the expectations of the service agreement.

  Customer Answer

  Date: 04/29/2025

  
  Complaint: ********
  
  I am rejecting this response because:  It's a lie.  I have neighbors that witnessed this dry pour of concrete, and my wife and I also witnessed it.  We are getting ready to go to the media over this matter.  Everyone pays insurance for problems to go away, not to have bigger problems.  HomeServe wanted to send the same company, which is a screwup out to redo the job.  I said "no this is unacceptable", because their guy told me that's all the better they could do.  When I told them it was unacceptable, HomeServe said they were washing their hands of this.  HomeServe was obvioulsy admitting that the job was not done correctly when they were willing to send ****** ******** back to fix the job.  ****** ******** is a plumbing company and not a concrete contractor.   I have the emails to prove that HomeServe said they wanted to send them back.  I am about two days away from going to the media with my neighbors that saw this.  
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 04/30/2025

  The ************* ******* Codes Department was out to look at the sidewalk.  The Codes Dept. for ************* ******* sent me a letter saying the job was not done correctly.    It needs dug up and done correctly.   How can you close this case when the ************* ******* has an issue with this.  Please do your job and do not just dismiss me like this.    Thank you

• Initial Complaint

  Date:04/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service date/broken sewer line 2/21/23. Complaint HomeServe USA I've paid Home Serve for years to cover 3 properties for exterior sewer and water line protection without ever filing a claim, until now. When an emergency occurred, HS failed to deliver the support their coverage promises. I expected: ? Prompt dispatch of a qualified contractor during an emergency ? Communication and support throughout the claims process ? Reimbursement for covered repairs What Happened Sunday 2/19/23: Raw sewage backed up into my basement. I paid $429 for emergency unclogging. Monday: The backup returned. A camera inspection revealed a broken sewer pipe in the yard, requiring immediate repair. ? I contacted HomeServe three times that day. ? Although their two approved vendors returned my calls, neither could come until Wednesday at the earliest. Tuesday: I hired the local company to proceed, since sewage was still backing up into the home and HS had not acted. The 3rd vendor called after 10:00 PM. Wednesday–Thursday: The hired company completed the full repair. Reimbursement Failure: I submitted all requested documents to HomeServe’s reimbursement team, including: ? The two receipts ($429 and $16,705) ? City permits, inspection report, and repair photos I received one email requesting clarification on a few items, which I provided. Since then: ? I’ve received only automated replies ? I’ve called numerous times and was assured someone would follow up within 1–2 days — no one ever did ? The claim was eventually closed without explanation HomeServe failed to provide communication or resolution regarding a valid reimbursement request. What I Am Asking: ? Reopen my claim and process it properly, with full reimbursement ? Improve emergency support — including a larger, more responsive contractor network ? Provide clear, timely communication to customers in active claims. I am asking HomeServe to honor the coverage I’ve been paying for and make this right.

  

  Business Response

  Date: 04/22/2025

  We are in receipt of **** ***** complaint and regret to learn of their dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of the utmost importance.
  
  In response to this complaint, a member of HomeServe’s Office of the President conducted a detailed investigation of the issue and, as a result, called **** ***** on 4/17/2025, and offered a refund for the time the policy was active when the repair issue occurred.
  
  We trust this response satisfactorily resolves **** ***** concerns. We appreciate you bringing this matter to our attention and giving us the opportunity to respond. 

• Initial Complaint

  Date:04/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently got a notice from HomeServe about a warranty program that I was enrolled in via **** ****** on my home for surge protection. I never enrolled in this program and can prove it. I called **** ****** and they referred me to HomeServe. I called HomeServe and the representative indicated that HomeServe had merged with **** ******, which is demonstratively not true and a false claim. They indicated that I enrolled in the program but could provide no proof-written or electronic authorization. I notified the ******** ***, ***** ******** and ****. I am also encouraging a state legislator friend of mine to investigate in committee hearings next session.

  

  Business Response

  Date: 04/28/2025

  We are in receipt of the complaint filed by ****** ********** and regret to learn of his dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We take customer complaints seriously and are happy to report that the issue is resolved.
  
  In response to this complaint, a member of HomeServe’s Office of the President conducted a detailed investigation of the issue and as a result, called Mr. ********** on April 16th, 2025 and clarified the nature of HomeServe’s relationship with his utility company, and confirmed the policy was canceled per his request. The member coordinated with his utility, who provided the original enrollment information, as they received the enrollment from Mr. ********** prior to beginning their partnership with HomeServe. Mr. ********** accepted this outcome.
  
  We trust this response satisfactorily resolves *** ************ concerns. We appreciate you bringing this matter to our attention and giving us the opportunity to respond. We welcome Mr. ********** to reach out to us with any further concerns.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sewer pipe backing up on our sidewalk. Home serve sent plumber out, they couldn’t help us. Second plumber came next day, Friday, said that we had a cracked sewer pipe in our sidewalk. They couldn’t get a camera in it because of all the sewage and sand inthe pipe, but they put in a work order. It has been under review with Home Serve since last Friday, I don’t have an answer yet to if and when the repair is covered when it’s gonna start, I keep calling and keep getting told it’s under review somebody will call you. It’s a holiday week and I’m not really happy about this . They get paid their money on time. Why can’t I get my service in a timely manner?

  

  Business Response

  Date: 04/24/2025

  We are in receipt of the complaint filed by ***** ******** and regret to learn of her dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We are happy to report that the issue has been resolved.
  
  In response to this complaint, a member of HomeServe’s Office of the President (“OTP”) conducted a detailed investigation of the issue and as a result, dispatched a new contractor to diagnose and resolve Ms. ********’s main sewer break. Ms. ******** accepted this outcome.
  
  We trust this response satisfactorily resolves Ms. ********’s concerns. We appreciate you bringing this matter to our attention and giving us the opportunity to respond. We welcome Ms. ******** to reach out to us with any further concerns.

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a payment to cover my bill on 2-12-25. I paid for several months rather than monthly. As of today 4-14-25 I still have not been credited for that amount. I contacted the customer service line no results, talked to supervisors who were supposedly working on the situation no results. Have been contact by the office of the President and still not resolved. Her name is Jill T****. She said she would get it resolved but alas no result. I have called many times, emailed numerous times and sent them all of the paperwork showing I made the payment and it cleared my account. They claim they received my information but I can't get my money credited.

  

  Business Response

  Date: 04/29/2025

  We are in receipt of **** ******'s complaint and regret to learn of her dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of the utmost importance. We take customer complaints seriously and are happy to report that the issue is resolved.
  
  In response to this complaint, a member of HomeServe’s Office of the President conducted a detailed investigation of the issue and, as a result, called Mrs. ****** on April 18th, 2025, and confirmed the customer's requested resolution was completed.  Mrs. ****** accepted this outcome.
  
  We trust this response satisfactorily resolves **** ******’s concerns. We appreciate you bringing this matter to our attention and giving us the opportunity to respond.  We welcome Mrs. ****** to reach out to us with any further concerns.

   

  Thank you, 

• Initial Complaint

  Date:04/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a service contract on my water heater for multiple years and I needed it to be replaced. My water heater was leaking water all over the floor and I contacted home serve and explained the situation. They did not have any plumber contact me until I reached out multiple times. The initial plumber wanted over $4,000.00 over the warranty payout and the second plumber rejected the job, after contacting them again a day later the next day they tried contacting multiple plumbers and reassigned to the plumber that rejected it. I was then told it would be 3 to 4 days before they could replace it. I have hired my own plumber to replace it and I am seeking reimbursement for the amount of $1500.00 which is what the warranty would pay. I feel the warranty was not represented honestly since they couldn’t find a plumber that could replace it quickly since it was leaking water all over my home and they did not show any concern for the damage it was causing. They should not offer hot water coverage if they don’t have plumbers that can come . The plumber I contacted is coming today and was able to get a water heater the same day not 3 to 4 days later. This warranty is a fraud.

  

  Business Response

  Date: 04/17/2025

  We received ****** ******* complaint and regret learning of her dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of the utmost importance. We take customer complaints seriously and are happy to report that the issue has been resolved.
  
  In response to this complaint, a member of HomeServe’s Office of the President conducted a detailed investigation of the issue and, as a result, called **** ***** on April 14, 2025, and reimbursed her expenses based on the invoices submitted. **** ***** accepted this outcome and confirmed receipt of the reimbursement.
  
  We trust this response satisfactorily resolves Mrs. ******* concerns. We appreciate you bringing this matter to our attention and allowing us to respond. 

  Customer Answer

  Date: 04/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****