Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 9,2023 I ordered a bracelet for Mothers Day. I watched the shipping and it was sent out and it says it is in ** since May 12th, 2023. It is now May 25,2023 and it is still at a ** warehouse . This is ridiculous and I’ve emailed them 3 times. Now it’s over with and I’ve ordered something else already. This has been a headache and I’m very upset

  Business Response

  Date: 06/01/2023

  The customer had contacted us on May 26th demanding a full refund. At that time we looked into the tracking and it seems the package has been stalled or lost in transit. We had honored her request to a full refund which was processed on May 26th. We also looked into the prior contacts that were made by the customer and unfortunately we were not find any record as we would have resolved this matter sooner for the customer. Please let us know if there is anything further we can assist with.

  Sincerely, 

  Eve's Addiction

  
  

• Initial Complaint

  Date:05/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Mother’s Day present for my spouse from EvesAddiction.com on 5/9/23. Delivery was guaranteed before Mother’s Day shown by a banner with a countdown. There were 2 days left on the counter at the time. After I ordered the money came out almost immediately but I was never sent a confirmation email or given an order number. I tried contacting customer service via their messaging system and was ignored. Finally after 3 days I was able to get in a live chat where an order number was finally provided. It is now past Mother’s Day and I am still waiting for my package. The first time I contacted customer service about this I was given a 10% partial refund for my troubles and assured it would arrive the next day. Two more days have gone by and my last interaction with customer service I asked for a refund as I’ve had to make other plans for the gift at this point. I was told they wouldn’t refund it and that I should contact **** about it. The best part is the didn’t give me a **** tracking number I have a *** tracking number. It seems very likely I’ve been scammed by a dishonest site and I will probably never see the gift or my money back, but I wanted to get the story out there so other people don’t get scammed as I have.

  Business Response

  Date: 05/18/2023

  A Supervisor has reached out to the customer, and they could not reach her by phone, and voicemail was unavailable. We have sent an email regarding her order as she had to choose First Class mail which arrived in 5-7 business days. The customer purchased on May 8th at 11:56 pm; at that time, the selected shipping method of the first class did not guarantee delivery by Mother's Day. Under the statement of Guaranteed delivery by Mother's Day would have advised the customer which shipping method would complete the delivery in the time frame. as stated on our website for guaranteed delivery. The customer selected Priority mail, which would be received in 5-7 business days once shipped. We have issued a refund of 10% off the item for the inconvenience. Please let us know if there is anything further we can assist with.

  Sincerely, 

  Eve's Addiction

  Customer Answer

  Date: 05/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I still view this company’s customer service extremely negatively. Ignoring all of my email communications until I put in a BBB complaint was the last straw for me. 
  
  Sincerely,
  
  ********* ****

• Initial Complaint

  Date:03/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was 2/15/23 made online purchase. A total of 69.64$ it is now 3/6/23, and still have no idea where my product is; if it was shipped or anything. I contacted the business by email twice and received two emails back with non specific help. I’ve had to report the transactions to my bank also.

  Business Response

  Date: 03/09/2023

  A supervisor contacted the customer, left a voicemail, and sent an email. The items ship in 3-10 days per our website, and **** shipping selected that would take 2-5 business days to arrive. The items were shipped on March 5th and delivered on March 7th. We completed the items within our stated times. Unfortunately, the customer has disputed the charge, and we can only assist with a refund once the dispute has been closed. Please feel free to contact us with any further questions.  

  Sincerely, Eve's Addiction

  Customer Answer

  Date: 03/09/2023

  
  Complaint: ********
  
  I am rejecting this response because: there were no calls made or voicemails left. Nothing from **** 
  
  Sincerely,
  
  *********** *********

  Business Response

  Date: 03/10/2023

  A supervisor has tried to reach out to the customer again and has left a voicemail and sent an email. At this time we have responded to the credit card company dispute and provided them with a full refund. If the customer has any further questions regarding the dispute they will need to contact their credit card provider. The tracking number regarding the delivery is **** ********************** which shows the item was delivered to the mail box on March 7th. Please let us know if there is anything further we can assist 

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 18 an order was placed by a family member who went against my instructions NOT to order anything from this company. When I found out 3 hours after the order was placed, I called to cancel but got no answer and no way to leave a message so I emailed. No reply. I emailed again on the 18th and again on the 19th. On the 19th customer service replied saying it was too late to cancel it because it had shipped. Within minutes of that email I got another email saying your order shipped. When I checked the tracking number, it showed a Pitney Bowes account where only a label had been created so I emailed AGAIN saying to pull the item and don't ship it. Then they said I could return it for a refund once received. I got the order on Dec 23 and emailed them right away to return it for a refund. Now they're refusing the refund saying it's a personalized order and can't be refunded but they'll give me 30% off my next order. I demanded a refund. Yesterday, Dec 26, they said they'll do a one-time exchange. I demanded a refund, still waiting for their reply. If they can take back an item and exchange it, then they can take it back and refund my money. Customer service is horrible, jewelry is very cheap. Do not order from them!!

  Business Response

  Date: 12/30/2022

  A supervisor has reached out to the customer and this has been resolved. We apologized as we did not receive the original emails from the customer regarding cancelling their order. At the time we did receive the email the order was already processed for shipment and the order could no longer be cancelled. As a one time courtesy we have provided the customer with a prepaid label to return the item. Once the item is received a full refund will be provided to their account. Sincerely, Eve's Addiction 

  Customer Answer

  Date: 12/30/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a gold locket with 5 birthstones in it on Decemeber 18th '22. Order number *******. I screenshot the locket to my sister to confirm the birthstones were all correct. Upon receiving the locket, it was silver instead of gold. Our mother does not wear silver. Since I received the order 12/23 she did not get her Christmas present and the company originally refused to refund or exchange the product, calling it "personalized." This was my first and last time ordering from Eve's Addiction. I will now pay shipping & handling to receive the correct item. Then I will not use or recommend this company again.

  Business Response

  Date: 12/30/2022

  
  A supervisor has reached out to the customer and could not leave a voicemail but did send a email. At the time of the purchase the item was selected in Silver and not in Gold. As a one time courtesy we are providing a replacement for the color locket the customer would like and we have provided a pre paid label to return the original item. Please let us know if there is anything further we can assist with. 

  Sincerely, 

  Eve's Addiction

• Initial Complaint

  Date:12/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 necklaces from EvesAddiction.com. They were on sale for $82.60/each. After I placed my order I realized they had two listings on their website for the same item. They listed them under two different names and item numbers with two different prices. Custom Family Birthstone Locket ********, originally $110 on sale for $77 and Family Tree Silver Birthstone Locket ********, originally $118 on sale for $82.60. When I noticed the discrepancy I called the company to alert them of the dual listing and ask for a refund for the difference between what I paid and what the dual listing is offered at. I was told there was no refund option and that there were no supervisors available to address the issue. I spoke to a representative named Charnie who tried to explain the necklaces were different. The necklaces are listed with the exact same photos, have the same description word for word and match detail for detail on their product info and size & materials charts.

  Business Response

  Date: 12/14/2022

  A supervisor has spoken to the customer regarding the difference in the items. We have issued a refund of the difference back to the customer's account. Please let us know if there is anything further we can assist with. Sincerely, Eve's Addiction

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date 12/5/22 - Order number ******* - Amount paid $150.18 Issue incorrect map coordinates due to website glitch. The company will not replace the order with the correct map coordinates, requesting a full refund. I have been emailing back and forth with Eve's Addiction concerning a glitch on the website where the map coordinates are coming up incorrectly. I made the company aware of the issue and requested they replace the necklace with the correct map coordinates. This is the third necklace purchased from Eve's Addiction. First was a gift that was misplaced. I have tried to replace it twice now. After the second time realized it was not any fault of mine, but in fact, there is a glitch in their system that calculates the map coordinates. When you type in the address of **** ******** *** ********** ** ***** it gives you map coordinates of (******** * ******** *) which is a totally different location. The correct coordinates should be (******** * ******** *) The only way I figured out the system was defaulting to incorrect map coordinates is because I know the correct map coordinates since the first necklace that was purchased was correct. When you enter the address on their site it shows the correct address, but will not pull the correct map coordinates. Eve's Addiction offered me a 30%, then a 40% coupon. The only issue is I can't reorder since it will default to incorrect coordinates. I'm requesting a full refund in the amount of $150.18.

  Business Response

  Date: 12/13/2022

  A supervisor has reached out to the customer and resolved this matter. When an address is entered on our website, we use ****** **** to determine the coordinates. As the address provided is a large business building. Every business has a suite number that is a different set of coordinates associated with its location within the main building. We have agreed to a one time replacement and will indicate the exact coordinates the customer is requesting. 

  Sincerely, Eves Addiction

  Customer Answer

  Date: 12/13/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a grandma locket with grandkids birthstones for Christmas. When arrived “grandma” was severely off center on the locket and 2 of the 5 birthstones were “March” however none of the birthstone gems I received were the same, which makes no sense. Contacted them via email and was told since my product is customized it’s nonreturnable, even though they sent me a faulty product I cannot gift.

  Business Response

  Date: 12/07/2022

  A supervisor has tried to reach the customer to resolve this and we have left two voicemails and sent an email. A preprinted return label was sent to the customer to return the item. Once the return is received, a full refund will be processed to their account. We have also extended an offer of 40% off their next purchase. Please let us know if there is anything further we can assist with.

  Sincerely, 

  From You Flowers

• Initial Complaint

  Date:10/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a necklace as a birthday gift for my wife from Eve's Addiction 10/23/22 00:28EST. Their website had a category called Gifts that Ship in 24 hours / Next Day Personalized Jewelry. The touted everywhere how quickly they would send their jewelry, even mentioning same day. I even paid an extra $25 to have it overnighted (******************). I needed this gift for my wife's birthday on Tuesday, which was our last day in **** ***** with family. Their purchase confirmation email said I would receive an email regarding shipping updates. On Monday after I never received confirmation, I chatted with support. They said that the business was closed on weekends (although there is no mention of business hours or how weekend orders will be delayed until the next business day) and that it would take 72 hours to process before being shipped out. I then called support hoping they would be more help and they confirmed what the support agent said on the chat. When I told them why this was a big problem for us and that this completed contradicted what they had on their website, they assured me that late afternoon that my order would go out that day. But all they did was print a *** label. The package was not mailed until today, Wednesday. My mother called me to say that the package had arrived, but my wife and I were already back on the road to North Carolina. My parents are now going to have to send the gift that I paid extra to have overnighted because it was mailed 4 days after I ordered it (Sun-Wed). This is a blatant contradiction to what they have on their website. And when they assured me the product would be mailed on Monday to arrive Tuesday, it was not mailed until Wednesday (please see tracking). I want a full refund for my gift as this company did not do anything that they promised, they falsely advertised on their site, and I am having to pay additional shipping because they shipped it 2 days after they said they did. This is completely unacceptable and absurd!

  Business Response

  Date: 10/28/2022

  We have contacted the customer and resolved this with him. We did apologize for the late delivery, as the item was sent out on Monday as promised, by ***. Unfortunately it was not delivered by them until Wednesday. The customer was also given a full refund, which can take up to 3 business days to appear on his account, depending on the credit card processor.   Please let us know if we can assist further. Sincerely, Eve's Addiction.

• Initial Complaint

  Date:10/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For my one year anniversary, I saved money to make *** *** payments for a men’s bracelet. When it arrived it did not fit my husband. Although it states no returns because it is personalized, and it does it say this will not fit everyone? So I assumed it was adjustable. Which It is not. They will not even do an exchange or give me my money back. They want me to throw it away and keep making payments ?? So I don’t have a product and I don’t have my money. I’m going to file a complaint on ****** too

  Business Response

  Date: 10/13/2022

  A supervisor has reached out to the customer and has not reached them. We have sent emails regarding the issue and to contact us. Online the item does have the measurements of the bracelet to ensure the customer is aware of the size. We also state the items that are personalized are not returnable or exchangeable. As a one-time courtesy we have emailed the customer a prepaid label to return the item. Once the item has been returned we will refund the order in full. Please let us know if there is anything further we can assist with.

   

  Sincerely, 

  Eve's Addiction